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Concept Evolution Reviews & Product Details

Concept Evolution from FSI, an MRI Software Company, is the ultimate CAFM solution and the central hub for managing every aspect of your organisation. Future-proofed CAFM software brings teams, data and processes together in one simple-to-use solution, improving how you direct the FM functions at the core of your company. Turn complex everyday operations into simplified processes and insights – from the end user to the engineer and back again – with an easy view, topline dashboard of data through to deep-dive details available at your fingertips. From complete asset management and maintenance planning to smart, clear analytics in customisable dashboards, Concept Evolution streamlines your workload, optimises your resources and enhances your reporting.

Seller

FSI Limited (Facility Software International)

Discussions

Concept Evolution Community

Overview by

Sally Wotton

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TP

Tom P.

Director

Mid-Market (51-1000 emp.)

6/8/2021

"Solid all-rounder of an application"

4/5

What do you like best about Concept Evolution?

Concept is a continuously evolving application which covers everything a Facilities Services department or business could need, over the past 11 years that I've worked with it, it has grown exponentially with some really quite outstanding features and toolkits which allow FM businesses like ours to really get the most out of it.

The workflow module allows great flexibility when it comes to extending the functionality of Concept. Review collected by and hosted on G2.com.

What do you dislike about Concept Evolution?

As Concept is a standalone installation, this means that if issues and/or bugs are found and new functionality is released, an upgrade is required involving system downtime rather than a tenanted application.

Concept is developed more as a tool for owner-operators rather than FM providers, so new functionality is often targeted more at them. There are some key features which are system-wide, which would ideally be configured on a project/contract/site basis. Review collected by and hosted on G2.com.

Recommendations to others considering Concept Evolution:

Always think about the bigger picture and work backwards from the end of processes. I.e. if you are intending to use the invoicing functionality, start with the requirements for that and work your way back to the task management process.

Potentially attend a Concept User Group (currently online due to COVID) before implementation in order to discuss requirements and experiences with other users and administrators. Review collected by and hosted on G2.com.

What problems is Concept Evolution solving and how is that benefiting you?

Concept Evolution is used to run our FM business.

We use approximately 80% of what the application has to offer from basic asset and PPM task manangement to facilities booking, mobile device maintenance, client portal interaction, task and job logging, operative/engineer assignment, procurement through the Purchase Order module through to pricing and invoicing back to the client.

We've been using Concept now since the early 2000s, and the web-based Evolution since 2013. In that time, we've developed the application to suit our requirements and stretched it time and time again really testing it's capabilities.

We have made good use of the workflow module which has allowed a vast expansion of the system's already broad functionality to implement a highly complex process of notifications to clients, supply chain, senior management as well as internal staff.

We have over 300 mobile devices in the field using the FSI GO mobile maintenance solution and since it was implemented in 2013 have processed well over 1.5 million tasks.

We have a full supply chain and procurement process managed through Concept from Purchase Requisition (with CIS review) through to approval by selected individual based on region, project and requisition value, including logic for lifecycle processes for our PFI projects.

We also run the Contract Variation processes for our 14 PFI concessions through Concept as well from SPV through to client sign-off.

We're currently looking at a re-classification exercise of our Assets using Uniclass (currently using NRM) and a full match to SFG20 instruction sets. Review collected by and hosted on G2.com.

UF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

12/16/2020

"Great software but has it's pitfalls"

3.5/5

What do you like best about Concept Evolution?

Concept Evolution is a swift and great tool to use as part of my workflow. I like the fact that when a task is raised, it automatically sends out an email to the person who requested the job to be raised so I don't have to myself. Review collected by and hosted on G2.com.

What do you dislike about Concept Evolution?

The icons are not very descriptive and it can be hard sometimes to find exactly what you're looking for. Review collected by and hosted on G2.com.

Recommendations to others considering Concept Evolution:

I would recommend that you get help from the hosting company to go through a walkthrough / training as using without training it could be quite difficult. Review collected by and hosted on G2.com.

What problems is Concept Evolution solving and how is that benefiting you?

Concept is helping me solve business problems such as not having to manually reply to client's emails, it automatically does this for you. Review collected by and hosted on G2.com.

IF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

12/5/2018

"Sold as a Rolls Royce, delivered as a Trabant"

1/5

What do you like best about Concept Evolution?

Like is a misnomer, would be better to describe what I dislike least.

There is very little to like about the software, nothing works well and it feels like it is constantly in alpha testing. Review collected by and hosted on G2.com.

What do you dislike about Concept Evolution?

Overall lack of quality, complicated navigation, duplicated functionality, poor system logic, frequent process failures, SLA model that doesn't understand a day is 24 hours long. Review collected by and hosted on G2.com.

Recommendations to others considering Concept Evolution:

Look elsewhere, or have a blank cheque at the ready. Don't expect the software to do anything you've been told it will without paying extra, and even then don't expect it to work properly. Review collected by and hosted on G2.com.

What problems is Concept Evolution solving and how is that benefiting you?

We are using Concept to run our Facilities Management Help desk and manage reactive and planned maintenance tasks. Review collected by and hosted on G2.com.