--- title: ConcentrixCX Reviews meta\_title: 'ConcentrixCX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how ConcentrixCX works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 5 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConcentrixCX Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ConcentrixCX but has limited features. Are you part of the ConcentrixCX team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth. * * * Seller [Concentrix](https://www.g2.com/sellers/concentrix) Discussions [ConcentrixCX Community](https://www.g2.com/products/concentrixcx/discuss) Overview by Ada Ciuca Show More ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/concentrixcx/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) ![Himanshu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu S.") HS Himanshu S. SME Information Technology and Services Mid-Market (51-1000 emp.) 12/18/2025 "Powerful Feedback Tool with Steep Learning Curve" 4/5 What do you like best about ConcentrixCX? I really appreciate ConcentrixCX's instant alert system, which acts like a smoke detector for unhappy customers. It notifies me immediately when someone has a bad experience so I can address it right away. I also find it helpful that ConcentrixCX connects with tools like Salesforce, Shopify, and Slack, as it allows customer feedback to 'talk' to my sales and support apps without copying and pasting. This integration ensures that alerts are sent directly to my team's chat or help desk, enabling us to fix issues promptly. Additionally, the setup of ConcentrixCX is generally straightforward and smooth, thanks to their supportive team, making the process easier even though organizing data and moving it from old systems can be challenging. Review collected by and hosted on G2.com. What do you dislike about ConcentrixCX? The main drawbacks are that the software is complex and difficult to learn, often requiring a lot of training before you feel comfortable using it. Because it is built for huge companies, the dashboard can feel cluttered and old fashioned making it hard to find a simple answer quickly. Review collected by and hosted on G2.com. What problems is ConcentrixCX solving and how is that benefiting you? I use ConcentrixCX to gather customer feedback efficiently, solve the problem of missing important complaints, and get instant alerts for immediate issue resolution. It integrates with other tools like Salesforce, which helps streamline communication and ensures quick action. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite HS halil s. Customer Support Representative Education Management Mid-Market (51-1000 emp.) 9/7/2024 "Collecting and processing of customers feedback" 4/5 What do you like best about ConcentrixCX? With ConcentrixCX, I was able to gather feedback coming from the different sources like the surveys and the social media. Due to its comprehensive nature, this approach offers insights the customer sentiment and their level of satisfaction. Review collected by and hosted on G2.com. What do you dislike about ConcentrixCX? The lack of ultimate grouping options for the customers or the feedback options limits the flexibility of segmenting a particular segment of customers. Review collected by and hosted on G2.com. What problems is ConcentrixCX solving and how is that benefiting you? ConcentrixCX has enhanced my capacity to capture and analyze customer feedbacks. This way I am able to get the bigger picture and come up with trends that can be improved on from other sources of feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sherrie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sherrie M.") SM Sherrie M. Agent Small-Business (50 or fewer emp.) 10/30/2024 "Awesome" 4/5 What do you like best about ConcentrixCX? It is so helpful and helpful it really is a great site Review collected by and hosted on G2.com. What do you dislike about ConcentrixCX? Nothing it was all really great to use and sign up for Review collected by and hosted on G2.com. What problems is ConcentrixCX solving and how is that benefiting you? How to be active in business solutions Review collected by and hosted on G2.com. Show More 11/17/2025 Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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