Clozd Reviews & Provider Details

I appreciate Clozd because it provides insight into win and loss analysis that I share with executive leaders at quarterly meetings. It's our main voice of the customer, giving us unbiased customer feedback to see what customers or potential customers actually think of our products and sales process. I personally like the quantifiable data that Clozd provides, and our ELT members find some of the direct qualitative quotes from customers interesting. I also value being able to find positive themes even in losses and identify things we could do better with in wins. Our account manager is great, and I know we get a lot of value out of our regular catch-ups. The syncing with Salesforce makes things very easy for us. Review collected by and hosted on G2.com.

I find the sampling approach for interviews limiting. It would be great to have more statistically significant sampling, so we could focus on specific loss reasons or drivers that are important to us while still seeing the bigger picture. Also, the Report function is a bit clunky. I would love to pre-load our own branded templates, but right now I don't use the feature and instead create my own reports from Excel extracts, which makes my work longer. Review collected by and hosted on G2.com.

I use Clozd for getting feedback from clients and insights related to what went well and what didn't. Clozd helps us get valuable feedback from customers that we would struggle to get directly by ourselves. The type of insights we get cover the best and not so good aspects of client experiences, which helps improve product quality, set expectations with leads, and understand our customers' needs from their own voice. I appreciate how Clozd follows a structured approach to all feedback given, which helps us get actionable insights not just for singular cases but as strategic insights to execute across our whole portfolio. The structured methodologies support our strategic planning by presenting different feedback areas divided by decision drivers and influences, allowing us to pinpoint the main drivers in each category. Additionally, I find value in any connection offer included in the original price, as it increases the perceived value of Clozd as a business decision driver analysis tool. It's already providing value, and the more feedback we gather from different accounts, the more value we find in its usage. Review collected by and hosted on G2.com.

I find that the process of selecting business areas per template is somewhat orthopedic. I've found many tools offer to adjust tone and content dynamically when generating content; in this case, I think Clozd would benefit from generating templates based on a communication style prompt, not only by business category, and tailoring the type of presentation depending on your audience. Review collected by and hosted on G2.com.

Clozed, as a platform is seamlessly integrated with our GTM techstach, able to access key deals, put a layer of review and approval for the key accounts/deals where we want to go ahead and get insight from the buyer on the sales cycle and buying journey they experienced with us and made the decision to select us or another vendor. Throughout our experience, the team has provided consistently strong support. As a result, we now have access to vital information for our win/loss analysis, which will support our ongoing efforts to refine and improve our GTM strategy. Review collected by and hosted on G2.com.

This isn’t something I dislike, but rather an area that could be improved: the pace at which Clozd interviews are scheduled and completed, as well as how quickly the details are shared internally. Enhancing these aspects would make the process more efficient for everyone involved. Review collected by and hosted on G2.com.

I really like how Clozd easily integrates with Salesforce, which is necessary for our win/loss software. The unbiased opinions and interviews are great because they provide amazing insights that help the entire company. The interviews also help us celebrate what customers say about us in an unbiased fashion, allowing us to learn from our losses in many ways. Additionally, Clozd assists us in celebrating wins internally by sharing customers' positive feedback, while loss data is used to continually improve our products. I appreciate how the service has helped our product roadmap, too, by identifying functionalities customers want. This comprehensive understanding of wins and losses gives our sellers more leverage and confidence in their sales processes. Overall, Clozd provides valuable insights that significantly impact how we run our business. Review collected by and hosted on G2.com.

At this point, there isn't anything I dislike about Clozd. Review collected by and hosted on G2.com.

What truly sets Clozd apart is its people. Their professionalism and communication skills are exceptional compared to other agencies I have worked with. I am especially impressed by how quickly they grasp the specifics of your business. This becomes evident during interviews, where they skillfully guide customers to share the insights you are looking for. They go to great length to support you, even if that means they start working at 6AM (to have a meeting with someone on the other end of the world). Review collected by and hosted on G2.com.

There is nothing I dislike about Clozd. My experience with them has been excellent. Review collected by and hosted on G2.com.

I like that Clozd really helps us get unfiltered feedback from prospects and clients on what we've done well and what we haven't. The interviewers are quite good; they're very good at asking questions and getting to the meaty feedback. Their incentives work well, so a lot of clients and prospects are willing to participate. I find the software easy to use, and it's easy to nominate prospects and customers. It's also simple to read the interview transcripts. I like their support, their software, and the interviewers. Review collected by and hosted on G2.com.

Perhaps I would bring the workflow tool to a more accessible part of the platform, it was a bit difficult to get to. Review collected by and hosted on G2.com.

The CSM's who work with us are amazing to help engage our prospects/customers to drive responses and interviews. The feedback from prospects/customers about the approach has been super positive, key as we want to ensure they are reflective of how we would deal with our customers. Review collected by and hosted on G2.com.

We had to localise some of the questions as a UK firm, which is expected. Review collected by and hosted on G2.com.

What I appreciate most is the platform's simplicity. Being able to access all interviews in a single location enables us to consolidate our analysis and identify trends across various pieces of feedback. Additionally, the straightforward process for sending out interview requests, automating workflows for survey feedback, and integrating with our internal systems contributes to an effective approach for our Voice of the Customer programme. Review collected by and hosted on G2.com.

While there aren't any significant downsides, setting up the initial integration of internal systems with the Clozd platform can be somewhat challenging. This complexity has occasionally caused delays in launching some programmes via Clozd. However, any issues that have arisen have consistently been addressed quickly and efficiently. Review collected by and hosted on G2.com.

How much support we get from the team. We have biweekly calls, they are always available via email or for ad-hoc meetings, etc Review collected by and hosted on G2.com.

Not an issue with Clozd, but in terms of working with Clozd: I need to convince our managers and CRO to put more deals through so we can hit our numbers. Too many deals that they say "nah, don't do that one" when we need to push another 80 deals through to get to our numbers. Review collected by and hosted on G2.com.

I can't say it any better than "buyers are liars, and so are your sellers." For their own reasons, anyone you ask about your product, pricing and go to market processes using your own internal resources will, in some way deceive you. The essence of Clozd is that an objective, third party is doing the asking which reveals the actual feedback and experience of your customer in a way that is otherwise, impossible to get at. Clozd is also a very credible organization and I have found that prospects actually value simply being asked, leaving a positive impression of your own company and product. Review collected by and hosted on G2.com.

I genuinely struggle to find anything I dislike about Clozd the service or Clozd the company. I have achieved virtually all of my greatest career accomplishments because of feedback derived via Clozd. They listen intently to their customers and are constantly trying to improve. I can't think of even the pettiest thing to complain about. Review collected by and hosted on G2.com.