Clozd Reviews & Provider Details

The depth and volume of information gathered, as well as the analyzation / active insights from that info. It's also great for when a decision maker won't debrief with the Sales team, but will debrief with Clozd (whether that's because they're a neutral 3rd party or something else) - a decent number of decision makers will agree to debrief with Sales, but many do not and Clozd is many times able to capture valuable info where Sales was not given the chance. Review collected by and hosted on G2.com.

I cannot say I have anything I dislike about Clozd Review collected by and hosted on G2.com.

Clozd helps me understand how prospects and new customers perceive our product, how it comes up in sales conversations, which messaging themes work, and how we compare with competitors. I value having access to conversations from our sales team, the out-of-the-box reports, and the ability to export insights and conversations so I can dig deeper or create my own analyses. The field and sales team’s input is reliable and valuable, and it directly informs our quarterly and annual roadmap planning and marketing messaging discussions for new releases. I’m not aware of another solution that offers the same benefits. Review collected by and hosted on G2.com.

I’d like more configurability in Clozd’s out-of-the-box reports and ways to connect Clozd with other BI tools, data warehouses, data lakes, or reporting solutions, perhaps through an API or MCP server. Our other roadmap inputs live in tools like Power BI, and connecting them would help me avoid doing that work manually. Review collected by and hosted on G2.com.

Cloud and AI-enabled platform with analytics, genAI query tool

Various types of interviews are available

Interviews are available in transcripts as well as audio recordings on the platform

Integration options with other software such as Salesforce, etc

Project management, responsiveness to queries, help with future planning of buyer programs Review collected by and hosted on G2.com.

Can be expensive compared to some other providers but possibility to cut down the costs by choosing Scale/Flex/Survey interviews instead of Premium

Sometimes it takes a few days for them to publish the transcripts Review collected by and hosted on G2.com.

The employees -- everyone is well informed, has great advice, supportive and patient when working with us, but most importantly, super friendly. There is no other team I look forward to meeting with more than the Clozd team. Review collected by and hosted on G2.com.

It feels like we can get faster insights from our Gong conversations that have more rececy and thus are more reflective of current conversations that are being had with our accounts. Clozd's approach feels inefficient. Review collected by and hosted on G2.com.

I use Clozd for win-loss analysis and reporting and have relied on it for more than two years. I appreciate the high interview quality, the new, easy-to-use technology, and the seamless integration capabilities with Salesforce. The change to Clozd was very positive, especially in managing the integration and analyzing interview and survey outputs. I value the competitive insights and deal reflections it provides, as they are honest, coming from customers to a neutral third party. The program's possible because of the Salesforce integration, and I find the support from the teams, including biweekly meetings and continuous check-ins, to be outstanding. They identify new opportunities for platform usage and support internal engagement with best practices from other customers. Review collected by and hosted on G2.com.

It's a smaller organization, so sometimes things don't happen as quickly as would be ideal. I'd like to see them providing new solutions quicker. Review collected by and hosted on G2.com.

I find Clozd incredibly useful for gaining insights into data points that we wouldn't typically have after deals are closed. Their ability to provide meaningful closed lost and closed won interviews is key, giving us a full picture of why a client chooses to partner with us or picks another provider. This has been instrumental in guiding our product marketing strategy and sales strategy, making us more proactive. The common feedback loop has allowed us to improve our product messaging and overall positioning, significantly impacting our win rates. I am continually impressed by the analysis they perform on deals and their ability to connect with stakeholders, providing very insightful reports. Their platform is very easy to use, and it provides us with meaningful insights that we can feed into other analytics and planning tools. Their service is second to none, and they have an amazing way of connecting with prospects. Review collected by and hosted on G2.com.

n/a service and support have been great Review collected by and hosted on G2.com.

I really appreciate how Clozd helps us analyze our closed won/lost opportunities and identify trends that assist in increasing our win rates on future deals. The dashboard analytics are fantastic, letting us see competitors, macro-economic factors, product feature gaps, and more, which aids in business decisions like product development prioritization. The automation of conducting exit interviews lifts a huge manual burden off our small team, and doing this through a third party like Clozd encourages more transparent feedback. The AI features are quite helpful for analyzing interviews and surfacing important topics. Additionally, Clozd's customer service is exceptional, constantly checking in to ensure we're getting value, adjusting to our feedback, and creating custom dashboards that are particularly helpful. Review collected by and hosted on G2.com.

It would be nice to have more integrations with other data sources, which it seems is on their roadmap. Integrating with intent data sources such as Zoominfo. Review collected by and hosted on G2.com.

I like that Clozd is more consistent and persistent than I was when I was doing it manually. It's really helpful for actually getting people on the phone. They record, transcribe, and summarize all the interviews, which gives us insightful reports with audio and summaries. This makes it easy to quickly see what's going well and what needs improvement. I also like that everything is turnkey, requiring not much effort from us. Clozd is helping us understand the real reasons we lost deals, so we can inform our product or sales teams and be more prepared for future prospects. Review collected by and hosted on G2.com.

I would like Clozd to be more knowledgeable in our domain. Review collected by and hosted on G2.com.

I love the post closed lost interviews and the fact that our prospects can be candid. Having a channel for prospects to give feedback is super helpful for us to get better and see if there could be a need down the line. It's great for training and potential win-back purposes, and it helped us close a few deals from winbacks. It also helps us understand how our sales team can get better and handle objections. I appreciate their great turnaround times for customer interviews and their thoroughness. They provide value by enabling us to open opportunities with ones we thought might be dead, contributing more to our sales pipeline and closed won revenue. It also helps us make decisions on our GTM strategy and generate pipeline. I'm entirely satisfied with their current offerings. Review collected by and hosted on G2.com.

Can't think of anything! Review collected by and hosted on G2.com.

I use Clozd for customer interviews focusing on Closed Won and Lost analysis. I like their detailed customer interviews and dashboarding capabilities, which seemed like the best fit for us. They provide great insights into why we are winning and losing deals, helping us refine pricing, packaging, positioning, and messaging. The customer feedback makes our decision-making more data-driven as opposed to relying solely on internal views. I find the systemic approach to understanding customer insights valuable, allowing us to analyze in a controlled manner. The standardization in data collection and presenting it in an actionable way stands out. Implementing Clozd's analytics tool was painless and straightforward, and it has helped us better understand market positioning and customer perceptions, enabling a customer-centric sales approach. Overall, their customer service and user experience are top-notch, with a simple and friction-free process. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.