93 Klue Win-Loss Reviews
Overall Review Sentiment for Klue Win-Loss
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The team are highly responsive, great at project managing, and excellent at delivering high quality insights in a timely fashion, plus they are generally a joy to work with. Their expertise in interview best practices helps us get answers to our questions from our customers and prospects without bias. The platform's product team are highly inquisitive and receptive to customer feedback. The verbatim quotes from these interviews, both positive and constructive, are highly motivating for our GTM teams at an individual contributor level, and helpful for strategy at the leadership level. Julie Snyder and Alexis Yeh have been phenominal to work with and I intend to work with them through the rest of my career whenever possible. Review collected by and hosted on G2.com.
Originally, the win-loss insights weren't very deeply incorporated into the rest of the product, but I see incremental improvements. I also see they are trying to automate more of their processes through integrations, better use of tagging, etc. Review collected by and hosted on G2.com.
After initially handing off our data, DoubleCheck Research by Klue handles the totality of our Win-Loss program, simplifying the process and allowing us to sit back and reap the rewards. From conducting outreach and interviews to building out the reports, DoubleCheck finds critical insights to inform our marketing approach, evaluate our sales process, and more. Review collected by and hosted on G2.com.
DoubleCheck is currently transitioning from a third-party dashboard to its own in-house platform. Transitions are always tricky, but having a single source of truth for all Win-Loss data will ultimately optimize the customer experience. Plus, having two different dashboards to go to during the transition period gives us multiple ways to visualize our data. Review collected by and hosted on G2.com.
They're incredibly organized and they have a process that just works. We'd used 3 other vendors before but none of them had as thorough of a process for aligning stakeholder priorities with the interivew guide or pre-interview survey that DoubleCheck uses as part of their process. With DoubleCheck its clear they know how to conduct interviews without reading word for word off of a script - this was NOT our experience with other W/L vedors - including Clozd. Review collected by and hosted on G2.com.
Nothing. They exceeded my expecations and we view them as a critical part of our team. Review collected by and hosted on G2.com.
DoubleCheck actually cares about the success of the program. They are essentially an extension of your own team. The team I worked with (Robert and Andre) were highly invested in making us successful and driving the program through each step. They worked to learn all of the ins and outs of the business very quickly. I highly recommend this team.
Recruiting-wise, Robert was organized and efficient, and he was flexible with the way we chose to approach reaching out to our customers and prospects.
Analysis-wise, Andre and the data team worked tirelessly to make sure our executive summary deck was executed in a way that worked for the business and our executive team. Lots of work went into this and they made iterations VERY fast. Review collected by and hosted on G2.com.
There isn't anything I dislike about the team I worked with. Review collected by and hosted on G2.com.
I have to say - the guidance and knowledge of Julie Snyder and Alexis Yeh was an invaluable added benefit. They were communicative, willing to tell us when they thought there was a better way to proceed, and they were very responsive. Review collected by and hosted on G2.com.
Nothing. I've never had a better research experience. Review collected by and hosted on G2.com.
The research team is collaborative, responsive, throrough, and communicates with us very well. They are great partners and provide us with excellent insights!! Review collected by and hosted on G2.com.
I really can't think of anything negative. Review collected by and hosted on G2.com.
DoubleCheck Research by Klue offers top-notch customer service and consistently meets with our internal team to ensure a smooth Win / Loss program. Review collected by and hosted on G2.com.
The downside of working with DoubleCheck Research by Klue is staff turnover. Review collected by and hosted on G2.com.
Consistently detailed and thoughtful research. Review collected by and hosted on G2.com.
I can't think of anything that I dislike. At times they can be busy with competing priorities, but they are good about communicating any delays. Review collected by and hosted on G2.com.
DoubleCheck has helped us establish a process and methodology around HOW we conduct our win-loss program. They are experts in their field and feel like a natural extension of our product marketing organization. In addition, the biggest value I see is their in-depth approach to research and analysis. In a short time, it feels like they really understand our business and are constantly delivering valuable data and insights from their interviews. I also expected the process of sourcing and scheduling interviews to be more difficult than it has been. It's been smooth sailing. Review collected by and hosted on G2.com.
I can't think of anything I dislike at the point. Review collected by and hosted on G2.com.
