---
title: Clozd Reviews
meta_title: 'Clozd Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 295 reviews by the users' company size, role or industry
  to find out how Clozd works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 295
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Business Services
  url: https://www.g2.com/categories/business-services
---

# Clozd Reviews
**Vendor:** Clozd  
**Category:** [Win-Loss Analysis Services Providers](https://www.g2.com/categories/win-loss-analysis-services)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 295
## About Clozd
Clozd is the leading provider of software and services for win-loss analysis, which helps organizations identify their strengths and weaknesses, improve their win rates, build better products, and consistently uncover the real reasons they win and lose business. Founded in 2017 and headquartered in Lehi, Utah, Clozd has conducted tens of thousands of win-loss interviews for clients in a wide range of industries, including enterprise software, business services, healthcare, financial services, manufacturing, transportation, telecom, and more. For more information, visit clozd.com.




## Clozd Reviews
  ### 1. Valuable Insights to Understand Our Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mike D. | SVP, Client Success, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2021

**Describe the project or task Clozd helped with:**

Clozd has enabled our business to gain a much deeper understanding of our customer market.  The actionable insights obtained through Clozd has transformed the way our product and commercial teams think about our roadmap and customer engagement models.

**What do you like best about Clozd?**

The quality of customer interviews has provided specific and actionable insights about our customers.

**What do you dislike about Clozd?**

I wish I had access to more interviews! They are extremely valuable.

**What problems is Clozd solving and how is that benefiting you?**

We have obtained a much better understanding of what our customers value and how our company is perceived in the market.  These insights have transformed our product roadmaps and have helped us evolve our market messaging.

  ### 2. Excellent real-time market intelligence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2021

**Describe the project or task Clozd helped with:**

Clozd helped our sales teams better understand market feedback immediately after the sale and change their selling strategy and process to win more business in the market. In addition, Clozd helped us systematically reach our customers to understand the demand for new products and services in our base better.

**What do you like best about Clozd?**

The online dashboarding features allow our team to see the results of all the interviews done by Clozd in a data-driven and systematic fashion.

**What do you dislike about Clozd?**

The platform has limited ability to display key purchase criteria drivers and sales information over time (instead, it shows all interviews in one time group).

**What problems is Clozd solving and how is that benefiting you?**

Clozd helps our company better understand our potential customers and how they react to our sales process. Through this intelligence and analysis, we have been able to increase our sales materially over the last year.

  ### 3. I'm a pricing Manager, I use this service to gain insight as to why we win/lose beyond pricing.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.)

**Reviewed Date:** June 18, 2021

**Describe the project or task Clozd helped with:**

Post Sale interview, win/loss reviews

**What do you like best about Clozd?**

The interviewer knows our industry and asks good questions, more specifically follow up questions.  And, the questions aren't always canned, so really listens and is attentive when speaking to our customers and asks the right follow up questions.

**What do you dislike about Clozd?**

I wouldn't say that I dislike anything.  The transpcript is a bit long at times, but there's a good recap.  If there was a way to even shorten up the recap it would be better, but again, nothing that makes me dislike the service.

**What problems is Clozd solving and how is that benefiting you?**

Understand why customers choose to buy/not buy from us based on the value we're able to create and/or how we show up in the engagements.  Rate's important, but not everything to most customers.

  ### 4. Great way to sense check market perception, product fit and sales performance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 28, 2021

**Describe the project or task Clozd helped with:**

We have an ongoing relationship with Clozd to help us understand our customers, our product fit in new regions and the capability of our commercial team

**What do you like best about Clozd?**

interviews are thorough and well documented. Clozd took the time to understand us, our aims of the project and our value proposition

**What do you dislike about Clozd?**

Everything has been really positive to far

**Recommendations to others considering Clozd:**

Great team to work with - knowledgeable, professional, intellectually curious and thorough. Also the platform is easy to navigae

**What problems is Clozd solving and how is that benefiting you?**

with remote working due to Covid, it's been a useful tool to see if we're training reps properly given that we haven't been able to do in person meetings. It's also helped us consider our overall market positioning

  ### 5. Clozd is hands down the best win/lost vendor around

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** August 19, 2021

**Describe the project or task Clozd helped with:**

Clozd has facilitated win / loss projects across multiple product lines at my company.

**What do you like best about Clozd?**

The Clozd team is amazing! Not only are they incredible to work with, but the insights they provide are extremely valuable to our product marketing and sales teams.

**What do you dislike about Clozd?**

No dislikes. We value Clozd as a trusted partner.

**What problems is Clozd solving and how is that benefiting you?**

Clozd has helped us identify gaps or areas of improvement in multiple areas, mostly positioning and packaging. They uncover insights and feedback from potential buyers that have a direct impact on our GTM motions.

  ### 6. Clozd was valuable to our company and helped us identify gaps on our sales teams.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** June 22, 2021

**Describe the project or task Clozd helped with:**

Clozd interviewed the schools and deals that we lost and asked them questions on how we can do things better. I then built a detailed report and reported them to the sales teams.

**What do you like best about Clozd?**

The questions are right to the point and get into the weed. They ask the questions people don't want to ask.

**What do you dislike about Clozd?**

I wish we would have done more deal wins and not just deal losses. That wasn't up to Clozd, that was on our end but that is what I disliked.

**What problems is Clozd solving and how is that benefiting you?**

Clozd helped us to identify gaps with some of our main competitors. It also gave us good data on why we lost some big deals.

  ### 7. Clozd - Win/Loss Analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 17, 2021

**Describe the project or task Clozd helped with:**

Conducting a win/loss analysis with various past opportunities across all lines of business in our company.

**What do you like best about Clozd?**

The interaction with Cameron Turnbow and how receptive he is with our feedback has been great! I feel as though he listens to what we need and  makes an effort to make it happen.

**What do you dislike about Clozd?**

The website isn't as intuitive as we like. It is difficult to filter to get exactly what we need from it to share with high level stakeholders

**Recommendations to others considering Clozd:**

With the tools that Clozd has at their disposal, they are a valuable partner in understanding the value you offer your clients.

**What problems is Clozd solving and how is that benefiting you?**

Understanding themes as to why we win/lose different opportunitites in the business.

  ### 8. Very happy with our partnership with Clozd

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** June 23, 2021

**Describe the project or task Clozd helped with:**

Win / Loss customer interviews that we are performing every year

**What do you like best about Clozd?**

Clozd makes it very easy to work with them. The people are fantastic, they always follow up if there is an update required, it is easy to meet with them. Besides the portal is very easy to use.

**What do you dislike about Clozd?**

No dislikes. Everything that we have had an issue with has been fixed. There are minor things that can be improved on the portal to make things even easier than what they are already doing.

**What problems is Clozd solving and how is that benefiting you?**

These interviews help our BU teams understand what we are doing well, and what we need to change.

  ### 9. Clozd "win/loss" reviews are invaluable to a sales leader!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bill T. | Vice President of Sales, Mid Market and SMB, Enterprise (> 1000 emp.)

**Reviewed Date:** December 01, 2020

**Describe the project or task Clozd helped with:**

Traditionally if a sales team loses a deal the sales rep nor the sales leader are eager to enter into a "post mortem" discussion with their boss as no one likes to talk about why they lost a deal - this typically isn't the situation after you win a big deal:)

The challenge is that the data you're getting from the rep is either 'filtered' to ensure they don't look bad or it's incomplete as one of the possible reasons they lost the deal is they didn't have the pertinent data to help them win the deal.

The Clozd reviews are DIRECTLY from the customer and are unfiltered and specific as to the reason they chose another path/vendor....the data is invaluable to a sales leader to help coach their sales teams to ensure they are covering all their bases to give them the best chance at winning in the future.  Additionally some of these reports clearly show that we didn't lose to a competitor but to 'status quo' which allows me or the sales manager to re-engage the customer with a different approach to win their business.

And I'm amazed at the amount of details the Clozd reps are able to ascertain from the customers....well done!

**What do you like best about Clozd?**

The timeliness of the reviews we receive as it gives us a chance to possibly get back in with the customer.....additionally we want to review the data with the sales rep and doing that 4 months later isn't as impactful versus within 30 days of losing the deal

**What do you dislike about Clozd?**

Nothing!  I don't have any suggestions on how to improve the offering

**What problems is Clozd solving and how is that benefiting you?**

The biggest problem I'm solving is identifying trends that are inhibiting our growth...could be people/rep specific, pricing, product, functionality, etc...the more reviews you read the more the trends identify themselves

  ### 10. Makes win-loss analysis accessible and easy to understand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nathan H. | Manager, Product Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

Clozd helps us understand why we win some deals and lose others. Clozd conducts win-loss interviews and presents the findings in the Clozd software. The Clozd dashboard provides a nice overview of our strengths and weaknesses. I'm able to easily dig into specific themes or deals to learn more.

**What do you like best about Clozd?**

I like that Clozd makes it easy for me to keep track of high-level win-loss themes while being able to dive into specific deals and see the exact words our buyers are using. I don't need to track down word docs for an interview transcript. All of the insights and buyer quotes from the interviews are right there.

**What do you dislike about Clozd?**

I've had a really positive experience using Clozd. Maybe some more visualization/representation of changing themes over time. As we use the win-loss analysis to inform our marketing, product, and sales, it'd be interesting to see how themes change.

**What problems is Clozd solving and how is that benefiting you?**

Win-loss analysis to help us understand why buyers select our offering vs the competition as well as why we lose deals. Having a 3rd party conduct the interviews helps us limit any bias we might unintentionally introduce to the data if we did it ourselves.

  ### 11. Clozd replaced our manual win/loss interview process with our buyers.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josiah S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

Clozd now conducts most of our win/loss interviews with buyers.  By having a 3rd party conduct the interviews we've found that buyers are much more forthcoming.  This also saves a significant amount of time for our product team as we no longer need to do the work to setup and conduct the interviews.  Additionally, Clozd does a great job of analyzing the feedback and providing an in-depth summary.

**What do you like best about Clozd?**

I like that our buyers are more forthcoming when talking to Clozd than they were to us directly, and I like how much more effort goes into each interview than what we were doing previously.  Overall, we get more useful information from the interviews that Clozd does than when we did it ourselves.

**What do you dislike about Clozd?**

There may already be ways of doing this that I'm not aware of, but often I have critiques of the analysis that Clozd comes up with.  For instance, in their summary they might indicate that a certain feature was a positive impact on the buyer, but with more context I'd actually interpret what the buyer said a bit differently and would like to change what Clozd found or at least be able to critique it.

**What problems is Clozd solving and how is that benefiting you?**

We mostly use Clozd retroactively.  I'll read the reports as they come out, but primarily it's used to answer questions like, "have any buyers mentioned that they like this feature so far this year?"  That can sometimes help us make decisions about the appeal of a feature when we are considering changing it or removing it from our product.

  ### 12. Incredible Insight

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

Closed won and closed lost interview with companies who participated in competitive evaluations with our product.

**What do you like best about Clozd?**

I love how in depth the interviews are, and the breadth of insight that is collective. The quotable UI makes it easy to hone in on specific parts of the interview that may be impactful in bite sized chunks. Email alerts straight to my inbox makes it easy for me to consume when and if I have time.

**What do you dislike about Clozd?**

I wish we did a better job at integrating the product into more of our reps work flows. Currently, I screen shot pieces of interviews and share them with them reps.

**Recommendations to others considering Clozd:**

Incredible opportunity to collect real customer feedback on your sales cycle, GTM, pricing and competitors. Find a way to work intelligence across your business.

**What problems is Clozd solving and how is that benefiting you?**

Competitive closed/won/lost intelligence. Feedback on our sales process. Pricing validation. 

We've been able to add to our competitive library with the feedback we've collected through these interviews. This has helped our entire company anticipate the needs of competitive evaluations.

  ### 13. Win/Loss Insight - Essential for Any Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ike N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2020

**Describe the project or task Clozd helped with:**

Clozd helped us with our win/loss program. It gave us invaluable insights into the "why" we were winning deals. It also shed some lights into the areas we had opportunities to improve.

**What do you like best about Clozd?**

Clozd had a compelling UX which provided both a detailed and rolled up view of customer/prospect feedback. They also had great consultants that work with us to understand our business and what we were looking for. Overall, very responsive and great team to work with.

**What do you dislike about Clozd?**

There is no downside to using Clozd. There might be an opportunity to open up their portal more as self-service.

**Recommendations to others considering Clozd:**

Seriously consider using Clozd for your win/loss program.

**What problems is Clozd solving and how is that benefiting you?**

Clozd is helping us get deeper insights into why we win and lose. It enables us to really understand our competitors and to understand our strengths and weakness. In addition, they provide us another way to directly engage our customers.

  ### 14. Outstanding means of understanding why you win and lose

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tripp R. | Senior Global Competitive Insights Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 18, 2020

**Describe the project or task Clozd helped with:**

We compete against a wide range of competitors in a number of different situations. Understanding what motivates buyer behavior is critical for us to develop effective sales and marketing efforts. The Clozd team interviews prospects that chose us or the competition and provides both quantitative and qualitative data for us to understand what is happening.

**What do you like best about Clozd?**

The close work with our team and the quality of the interviews. They identify the key drivers so get an initial read on what happened, but also provide the full text so you can get the nuance of what is happening with buyers. The team does a great job of understanding the particulars of what is important to us and they work with us to adapt the interviews to reflect what we need each quarter.

**What do you dislike about Clozd?**

Nothing really of note. We are quite happy.

**Recommendations to others considering Clozd:**

It's a great company that is easy to work with. Given that the output is dependent on human interviewers, this is critical.

**What problems is Clozd solving and how is that benefiting you?**

We are able to get an internal perspective of deals, but that is incomplete. The customer has their own perspective on why deals went the way they did and it is important to understand it. With that information we are better able to advise on sales and marketing strategy, as well as to work on product strategy.

  ### 15. Product Management Director

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dave H. | Product Management Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

We have struggled for years to get detailed win/loss data for our enterprise software deals. Our sales group does try hard to gather this data on their own, but they usually will only get the name of the competitor we lost to ~40% of the time and even less frequently will they get a sentence or two of the rationale.

**What do you like best about Clozd?**

Clozd has been a night and day difference for us. We get a transcript of a detailed interview conducted with the buyer. These transcripts provide the details to understand the prospect's buying process and what stood out in their minds. The transcripts are usually 3-5 pages long.

I will frequently extract quotes from the transcripts to reinforce points in my presentations.

I highly recommend Clozd.

**What do you dislike about Clozd?**

The amount of data can almost be over-whelming, but they do tag the key factors of each deal so we can see high-level trends and then dive into the details of specific deals as needed.

**What problems is Clozd solving and how is that benefiting you?**

Good win/loss data has helped us by reinforcing the priority of several product initiatives. It has also helped us to better understand our strengths and weakness both in general as well as against specific competitors. This understanding has allowed us to significantly improve our competitive battle cards.

  ### 16. True insight to make your company better

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marcus A. | Account Executive, Computer Software, Enterprise (> 1000 emp.)

**Reviewed Date:** November 19, 2020

**Describe the project or task Clozd helped with:**

Clozd has provided several in-depth interviews for won & lost opportunities as well as customers that have decided not to renew.

**What do you like best about Clozd?**

They are able to get insight from the prospect/customers that we would never be able to. The 2nd and 3rd level questions drilling into their initial feedback is crucial to understanding how we can improve or where we did well. The 3rd party perspective helps a ton, in my opinion.

**What do you dislike about Clozd?**

I can't think of anything at this point in time. For my role (Account Executive) and the way I interact with the software/data, it provides a great deal of insight. I wish I could have these interviews for every single one of my deals!

**Recommendations to others considering Clozd:**

I don't have any at this time.

**What problems is Clozd solving and how is that benefiting you?**

This has undoubtedly helped shape our product roadmap, pricing strategy, and overall sales approach. Win rates are going up as a result for our higher revenue opportunities.

  ### 17. Depth of Knowledge We Could Never Achieve on Our Own

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gary C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

We leverage Clozd to do an ongoing set of live Win/Loss interviews every year.  We do about 80% loss, 20% win.  We have also recently engaged with Clozd to perform interviews with churned clients to better understand how we can improve our products and services for existing customers.

**What do you like best about Clozd?**

They are great at getting depth in their review.  We have worked with them to prepare a set of topics and questions that they can cover during the interviews, but they also understand our business and can drill in beyond the base questions to get to the real root of the issues.  The interview responses from these companies tend to feel very deep and sincere.

**What do you dislike about Clozd?**

Nothing.  Of course, we would always like it to be less expensive, but this is really a case of you get what you pay for.

**What problems is Clozd solving and how is that benefiting you?**

The added intelligence of understanding why we win/lose deals has had a very meaningful impact on our go-to-market strategy.  It is amazing the information that a company will share about their experience in the sales process, their perceptions of your products, and even how they perceived your competition.  This data becomes a cornerstone for our competitive intelligence and is very influential on our product roadmap.

  ### 18. Great Partnership with the Clozd team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 23, 2021

**Describe the project or task Clozd helped with:**

Clozd has been an incredible partner for us when it comes to sourcing customer feedback. They have been with us every step of the way and worked to provide the best experience to our internal team and for our customers. I would definitely recommend Clozd for any customer feedback projects!

**What do you like best about Clozd?**

Their responsiveness and partnership throughout the feedback process

**What do you dislike about Clozd?**

There were some issues with tagging in the portal but the team figured it out quickly and effciently

**What problems is Clozd solving and how is that benefiting you?**

Sourcing customer feedback

  ### 19. First-class competitive intel

**Rating:** 5.0/5.0 stars

**Reviewed by:** Clark G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 13, 2020

**Describe the project or task Clozd helped with:**

We work with Clozd to learn more about the perception of our product versus a key competitor with prospects and customers. Clozd's expertise and the freedom a third-party perspective gives an interviewee, makes for additional candidness and insights that would be impossible for us to gather through in-house analysis and research.

**What do you like best about Clozd?**

Clozd is highly collaborative and knows how to effectively get the insights you're looking for. I like that this is an angle on our customers and space that we really can't get ourselves. There's a level of comfort and space that lets interviewees share what they really think about vendors.

**What do you dislike about Clozd?**

This is less about Clozd and more about this type of engagement -- it requires work on both sides. You will always learn something, but depending on the interviews you're able to get, you may or may not learn the insights you're really looking for, from the kind of customers you're hoping to reach. As good as the Clozd folks are, some interviewees don't necessarily

**What problems is Clozd solving and how is that benefiting you?**

Clozd helps us gather insights from our customers and prospects about what's most important to them. So far, this has validated our understanding of our market and given us food for thought in terms of product and marketing and sales strategy.

  ### 20. We use Clozd to help us gather valuable feedback on our selling process with prospective clients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grant E. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2020

**Describe the project or task Clozd helped with:**

Clozd helps our organization gather insight and feedback on our sales opportunities on deals we have both won and lost.

**What do you like best about Clozd?**

The results are emailed when they are available with a link to the full interview. I like that the interview responses are the actual answers and not a summary of survey style questions, rather we get to hear the prospects "voice" if you will when they were responding.

**What do you dislike about Clozd?**

I don't have any dislikes, everything has been very helpful and allowed us to gather strategic insights on what we are doing well and where we need to improve.

**Recommendations to others considering Clozd:**

Clozd has been great to work with and the solution provides valuable information in an easy to read and understand format.

**What problems is Clozd solving and how is that benefiting you?**

We are gathering valuable information on areas of improvement so we can learn and develop as well as finding areas of strength in our selling process.

  ### 21. Easy to use Platform for Win/Loss Analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2021

**Describe the project or task Clozd helped with:**

Clozd assisted us in building and scaling our Win/Loss initiative

**What do you like best about Clozd?**

I like the ability to highlight the most insightful quotes, as well as summarize the most relevant decision criteria

**What do you dislike about Clozd?**

I would love more abilities to save filters into reports

**Recommendations to others considering Clozd:**

Platform ease of use should be a critical component for when you are trying to complete your analysis - the more content, well organized and structured in a usable way should be most relevant.

**What problems is Clozd solving and how is that benefiting you?**

Understanding our customers key decision criteria

  ### 22. Great resource for customer feedback and to improve on future deals

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 28, 2021

**Describe the project or task Clozd helped with:**

win/loss interviews to gain customer insights

**What do you like best about Clozd?**

the decision driver section and I feel clozd tries to get to the "why"

**What do you dislike about Clozd?**

that we only get feedback from one person, sometimes it can be bias based on the person or experience

**What problems is Clozd solving and how is that benefiting you?**

Gaps in our offerings or proposals, in some cases, we have gone back to the customer that was originally a loss and turned it into a win by staying engaged

  ### 23. Don't know what we would do without Clozd!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria T. | Board Member, Enterprise (> 1000 emp.)

**Reviewed Date:** December 02, 2020

**Describe the project or task Clozd helped with:**

I am charged with growing the API business and assisting in creating a better developer experience.  I use Clozd to review results of closed opportunities and comments about pricing and the competition.

**What do you like best about Clozd?**

I enjoy receiving emails with snippets of the reviews with the easy link to the full report. I also like the reports and summaries - very easy to leverage for meetings and discussions.

**What do you dislike about Clozd?**

I can't think of anything I do not like about Clozd!

**What problems is Clozd solving and how is that benefiting you?**

Our company tends to focus on pre-built and certified integrations, so it's easy forget the importance of the experience for the customer that needs to build a custom integration.  Clozd gives us continually updated an ever growing insights into what our prospects are saying, including misconceptions that we have the opportunity to correct.

  ### 24. Incredible insights that I never would have gotten otherwise

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kurt M. | Chief Customer Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

We used Clozd to gain insights from our won and lost deals. While we often understand why we won, we had a huge gap in understanding why we lost.

**What do you like best about Clozd?**

I loved getting insights from lost opportunities, we gained access to a wealth of information that we would not have had otherwise. While sometimes painful to reach, it's definitely better to know that not know! Their technology platform is clean and efficient as well.

**What do you dislike about Clozd?**

I hate reading why we lost opportunities, but it's essential to improving. That said, it's what we asked Clozd to do for us, and it was a great service.

**What problems is Clozd solving and how is that benefiting you?**

We identifying previously unknown gaps in our sales process and improving our understanding of our prospective customers' perception of us, and the market in general.

  ### 25. Clozd is an easy to use platform that allows me to get insights for what I need.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 23, 2021

**Describe the project or task Clozd helped with:**

I used this to understand the gap between training and enablement and our employees

**What do you like best about Clozd?**

I like the easy to use and seamless look and feel

**What do you dislike about Clozd?**

It could be more in-depth and versatile.

**Recommendations to others considering Clozd:**

This platform is great at providing insights and helping to bridge any experience gap

**What problems is Clozd solving and how is that benefiting you?**

I am bridging the gap between employees and their learning journeys to decrease turnover.

  ### 26. Review of Clozd win-loss interview solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eric C. | Leader, Oracle-NetSuite Sales, Enterprise (> 1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

Clozd provides win-loss reports for Avalara to provide insight into why deals are won or lost by interviewing prospects and customers directly to get their honest feedback.

**What do you like best about Clozd?**

The reports are great for two reasons: 1) coaching sales reps if part of the feedback is something the sales rep did poorly or missed in the sales process and 2) understanding why we win or loss deals and using that knowledge to adapt for the next engagement.

**What do you dislike about Clozd?**

Sometimes the interviews are lacking key pieces of information, most likely due to the prospect/customer not being fully transparent or trying to get off the phone quickly.

**What problems is Clozd solving and how is that benefiting you?**

Primarily understanding common objections and adjusting talk tracks for future deals, and helping coach sales reps to get better.

  ### 27. Actionable Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2021

**Describe the project or task Clozd helped with:**

Win Loss program

**What do you like best about Clozd?**

I like how actionable each survey allows up to be. We can improve our process and future engagements with this type of feedback.

**What do you dislike about Clozd?**

Nothing comes to mind. We have strengthed our relationship with Clozd and expanded.

**What problems is Clozd solving and how is that benefiting you?**

Why we win. Why we lose. Areas of improvement in our sales process. Critical points to focus on inside of deals.

  ### 28. Clozd has been a game changing partner for us!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nikos D. | Director, Product Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2020

**Describe the project or task Clozd helped with:**

We've been running win/loss analysis with Clozd for a few months now and the quality of data and information we receive from the team are fantastic.Working with Clozd is not like a typical client-vendor relationship, but rather an extension of our team. The level of details and information we get out of these exercises have helped us surface data we can act on and enhance our strategies. It's been a pleasure working with the team!

**What do you like best about Clozd?**

The close partnership we have with the team, ensuring the interviews are aligned to our strategy, and the quality of insights we get from the interviews.

**What do you dislike about Clozd?**

Nothing so far. Everything has been great!

**What problems is Clozd solving and how is that benefiting you?**

Understanding where we're good at and where we need an improvement during our sales process.

  ### 29. Great information for assessing our sales flow and win/loss

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

Our organization uses Clozd to review the key reasons for win/loss from the prospect point-of-view. Taking into account this perspective and other reports and metrics, we are able to formulate a broader understanding that can lead to changes in our sales methodology and training.

**What do you like best about Clozd?**

We like the high level dashboards online, annual rollup by product, and the categorical breakdown that Clozd goes through during the interview process that's detailed in each report.

**What do you dislike about Clozd?**

I think that one thing we would like to understand better is if Clozd can time the interviews closer to the win/loss dates so that we can take action earlier within our company.

**Recommendations to others considering Clozd:**

Ask for sample reports and visibility into the site via their portal.

**What problems is Clozd solving and how is that benefiting you?**

Not having any problems, per se, but see above response. We like that we can review the transcribed, focused snippets of the actual prospect/customer response to specific questions we are interested in addressing. It is also another way for us to see who were competing against for ongoing reference, since we all know that prospects, at times, do not always disclose that information.

  ### 30. Regional Sales Leader

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 18, 2020

**Describe the project or task Clozd helped with:**

Clozd interviews both current customers and lost potential customers to help us understand the sales and product experience, as well as post-sale process.

**What do you like best about Clozd?**

The 3rd party validation of why we win and lose opportunities and in-depth information on what went well, what we could have done better, and uncovering deeper detail on key aspects of the product/experience that made the difference.

**What do you dislike about Clozd?**

Nothing!  The information has been very well received by the team.

**Recommendations to others considering Clozd:**

Be ready for in-depth feedback and to take action to change your process/product.

**What problems is Clozd solving and how is that benefiting you?**

We have refined our sales process and increased focus where there is a clear positive impact.  Likewise, the negative aspects have been addressed.  We have also informed our product and sales strategy through the identification of themes of why we lost prospective business.  Raw feedback at this level of detail from prospective and actual clients is very difficult to uncover as the vendor/provider, so it is incredibly helpful to many areas of our business.

  ### 31. Great service to understand customer perspectives in sale engagements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

Clozd provides key analysis of win and lost opportunities so that we can better understand customer sentiment during the sales engagement and their customer journey.  The transparent feedback allows us to adjust our tactics and programs to offer a better customer experience.   It also provides insight into customer perspectives of pricing models and product features.

**What do you like best about Clozd?**

The interview is able to surface key elements about why they did or did not select our option, their view of our sales teams and the competition.  I like the postive and negative theme summaries that let's you quickly assess what happened in the opportunity.

**What do you dislike about Clozd?**

I don't have any complaints.  I could see expanding the list of interview questions to dig in a bit further about customer journey post sale.  It might be interesting to revisit the customers 2+ quarters from the initial interview.

**What problems is Clozd solving and how is that benefiting you?**

Determining key product features and functions, pricing strategies and how to enhance our sales motions.  It also gives us competitive insight so that we can validate our understanding of the market.

  ### 32. Win/loss program interviews done right

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

We use Clozd to perform win/loss interviews of our customers and prospects. We submit a certain amount of company names each quarter that we'd like to be interviewed. The interview questions have been agreed upon in advance. Every time an interview is completed, I get an email notification. I really like the dashboard that allows to quickly sort and filter interviews by industry, segment, etc. I also like that select customer quotes are presented for quick viewing. Periodic reports completed by Clozd staff members are also a very convenient way to summarize information.

**What do you like best about Clozd?**

Dashboard and filters, email notifications.

**What do you dislike about Clozd?**

Sometimes we don't get enough details, e.g. why our product integration was disappointing. However, customers may not be willing to go into such details.

**Recommendations to others considering Clozd:**

Spend some time on creating a thorough set of questions

**What problems is Clozd solving and how is that benefiting you?**

We gain a deeper understanding of why customers chose our products over our competitors' and what are the pain points.

  ### 33. I love Clozd app functionality and the outstanding customer support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Iulia T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2020

**Describe the project or task Clozd helped with:**

Clozd app is the perfect tool to use when collecting internal feedback on why you win/lose. It is easy to use and customize, pulls great insights in easy-to-interpret Dashboards. 
Most importantly, the app integrates with SF so the sales team won't spend more than a min submitting the form when closing an opportunity. 
The customer service is outstanding, fast response type, professional, great product knowledge. I love the internal database too, it has a lot of useful documents that I've used when deploying Clozd. We love the product and the Clozd team.

**What do you like best about Clozd?**

Clozd team - professional, friendly, great product knowledge, fast response. Jonathan Barlow has been of great help helping me get started with Clozd and fix 2 bugs we had later on. 
Product development -   constantly looking for customer feedback and ways to improve Clod 
Clozd app- easy to use and powerful app

**What do you dislike about Clozd?**

I really don't have any complaints.  Satisfied customer here :)

**Recommendations to others considering Clozd:**

Great app, the only one out there that integrates with SF, amazing team!

**What problems is Clozd solving and how is that benefiting you?**

Before Clozd I was using excel and Salesforce Dashboards to look at internal feedback on closed oppties, which is pretty outdated and it doesn't provide an accurate or clear picture on what's actually going on. Having the option to pick between multiple decision drivers and slice the data by competitors, $ etc it's definitely providing greater insights than before. 
We've been live for only  maybe a month now, the more data we have the better it looks

  ### 34. Global Partner Organization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** June 22, 2021

**Describe the project or task Clozd helped with:**

Win / Loss reports

**What do you like best about Clozd?**

The customer insights and the reasons behind the decision process

**What do you dislike about Clozd?**

It would be helpful if we knew what partner the deals go into when we lose.

**What problems is Clozd solving and how is that benefiting you?**

We're looking to solve how and why customers buy from us.

  ### 35. very dynamic in terms of questions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.)

**Reviewed Date:** June 16, 2021

**Describe the project or task Clozd helped with:**

Ennis Flint...Outsource Lost of CHR

**What do you like best about Clozd?**

evolution of questions.....very detailed

**What do you dislike about Clozd?**

More questions about other competitors they reviewed in sales cylce...sure we lose and they pick someone else.  Who else was involved?

**What problems is Clozd solving and how is that benefiting you?**

We are improving the Sales Cycle with a customer experience focus—AReas for improvement.

  ### 36. Insight into customer purchase insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicolas D. | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

Clozd interviews customers that have and haven’t bought from us. The insight into the factors that contributed to the purchase or to the loss continuously help us tweak our customer centric approach.

**What do you like best about Clozd?**

Their candid approach asks questions about each phase of the process.

**What do you dislike about Clozd?**

It can be a bit cumbersome for customers to engage in the process but with field support we gather incredible insights into what works/doesn’t work

**What problems is Clozd solving and how is that benefiting you?**

We are trying to figure out what results in a sale and to understand what holds a sale back. Clozd helps us cut down to the key contributing factors.

  ### 37. Highly informative win loss analysis

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

Clozd interviewed a few customers and prospects from our most recent wins and losses to help us form an unbiased opinion on why we win and why we lose. They also helped us identify critical capabilities that matter, how we differentiate ourselves from customers and areas of improvement.

**What do you like best about Clozd?**

The reports were extremely detailed and informative. The succinct summary at the beginning of each report helped us communicate with internal stakeholders. The information helped us validate and invalidate a few of our internal hypotheses.

**What do you dislike about Clozd?**

If you have more than one product, the reports do split the information per product.

**What problems is Clozd solving and how is that benefiting you?**

The most important problem that Clozd is helping us solve is give us real information on why we win and why we lose. Often our internal opinions are biased.

  ### 38. Meaningful insights gained from in depth process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2020

**Describe the project or task Clozd helped with:**

Clozd helped us execute win/loss interviews are a specific segment of our market. They reached out to current clients and opportunities that we lost as a part of our sales cycle.

**What do you like best about Clozd?**

At the onset of working together the Clozd team took seriously the task of learning our market, solution and segments. Additionally, throughout their interview process they been able to pull down insights for both our sales and product organizations.

**What do you dislike about Clozd?**

This process has been time intensive, but I say that also acknowledging that doing win/loss well often is a time intensive process.

**What problems is Clozd solving and how is that benefiting you?**

So far we've been able to uncover trends in our sales process that shed light on some of our key differentiation against competitors (in the eyes of clients/prospects), as well as friction that prospects have experienced in the process of buying our product. We're understanding better the reasons why prospects may walk away from a purchase as well as those experiences that could be better but aren't altogether deal-breakers. Again these examples span both our sales process and product offering.

  ### 39. Makes Win/Loss Analysis Accessible and Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2020

**Describe the project or task Clozd helped with:**

Clozd has been an easily integrated, great option for us to be able to see insight into our win/loss deals without having to spend extra time and resources to gather this data. The software easily integrated into our Salesforce instance and is easy for our sales team to input data and share information. The reports are automated into our team slack channel so no additional reporting is required. Clozd's dashboards are accurate, digestible and provide the information our product, sales and marketing teams need to help us analyze our product, processing and messaging. The team at Clozd is wonderful to work with, helpful, and eager to help us succeed on the platform.

**What do you like best about Clozd?**

Clozd's easy ability to integrate directly into both our Salesforce instance and our Slack channel has made reporting and analysis simple and allows us to track and detail our information all in one place.

**What do you dislike about Clozd?**

Very few negatives, to report. The question methodology could be a bit more customizable, but I imagine the product will continue growing and evolving.

**What problems is Clozd solving and how is that benefiting you?**

We're able to have a simple, easy way to receive and analyze which deals we won or lost, what the key deciding factors were, and are able to understand who we are losing to with a few simple clicks. We've been able to reshape our sales, product and marketing strategies just based on these few things alone.

  ### 40. Great tool for uncovering insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matt S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

Uncovering the true reasons why prospects either chose to select our tool or not select our tool.

**What do you like best about Clozd?**

Understand how we compete in the market based on price

**What do you dislike about Clozd?**

nothing so far- the portal could be a little more up to date but that's nothing that cannot be fixed with a little TLC

**What problems is Clozd solving and how is that benefiting you?**

Solving the problem of not knowing why we win or lose. We truly understand how is price is felt.

  ### 41. Clozd Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 30, 2020

**Describe the project or task Clozd helped with:**

As a manger, Clozd has helped me uncover coaching opportunities for my reps based on client feedback.  It also allows me to curate client feedback on competitors, pricing, product features, etc.  I then deliver that feedback in team meetings.

**What do you like best about Clozd?**

Getting unbiased feedback from prospects.

**What do you dislike about Clozd?**

I'd like more filtering/search ability within the reviews.

**Recommendations to others considering Clozd:**

Definitely try it out.  It offers insight you otherwise wouldn't have gathered on your own or received directly from the client.

**What problems is Clozd solving and how is that benefiting you?**

I'm able to correct  bad practices before it goes on for too long.  I'm also able to reaffirm positive behavior.  The benefit has been improvement by the reps.

  ### 42. Valuable Insights in Every Interview

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

As a customer advocacy professional, Clozd summary interviews contain valuable information to help build our customer marketing programs and reference accounts.

**What do you like best about Clozd?**

Reports show great line of questioning of our customers, and getting the most valuable information about closed deals.

**What do you dislike about Clozd?**

Not anything really. Integration with other platforms like SFDC would be helpful.

**Recommendations to others considering Clozd:**

Valuable customer insight presented in an easy digestible format - very helpful for background information and data mining.

**What problems is Clozd solving and how is that benefiting you?**

Understanding what solutions and features our customers are using, and why they chose us. Excellent background materials for outside writers and agencies as we prepare events and programs.

  ### 43. Data Driven Analysis Through Win-Loss

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh H. | Director, Solutions Consulting, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2020

**Describe the project or task Clozd helped with:**

Clozd is a fantastic partner and very easy to work with.   They are very consultative in their approach to managing our relationship to ensure their solution was helping to achieve our goals.  The Clozd solution was easy to implement and helped to provide valuable data to assess our opportunities.  The level of service Clozd provides is top notch and they have been a true partner.  They regularly follow up with us to check in on the program and to ensure we’re seeing success.  The entire Clozd team were quick to jump on a call to help us with any questions that we have.  They value feedback and made updates to their product based on suggestions that we provided to help improve the user experience and to gather data that we needed.  They are very collaborative and helped to share valuable content to help us navigate down the right path for effective measurement. We’ve really appreciated the relationship with Clozd.

**What do you like best about Clozd?**

Easy to implement
Integrated experience with Salesforce
Consultative
Top-notch service

**What do you dislike about Clozd?**

Tools to help drive more accountability with the sales organization to complete surveys and to do so with accurate detail.  Clozd has been working with us to enhance their offering to help us solve this challenge.

**What problems is Clozd solving and how is that benefiting you?**

Identifying the reasons behind why we win or lose opportunities.  We needed more data to help us better assess our sales process to make overall improvements and to drive coaching.

  ### 44. Helpful insights to accelerate sales cycles

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** November 17, 2020

**Describe the project or task Clozd helped with:**

Clozd has helped our sales team tremendously in being able to position against competitors, while also allowing us to spend time on opportunities that are most likely to close.

**What do you like best about Clozd?**

Customer interviews - allows us to see how customers feel about our products and services through their lens.

**What do you dislike about Clozd?**

There's really nothing so far that we dislike about Clozd.

**What problems is Clozd solving and how is that benefiting you?**

Understanding our customers better and where our products/services bring them the most value. This allows us to find other customers like them and also position ourselves correctly in competitive deals.

  ### 45. Working with Clozd brought our win/loss capability to a new level

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ilya L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2020

**Describe the project or task Clozd helped with:**

Voice of the Customer is very important to VMware. So we’ve learned a couple things about running internal win/loss programs. First, with so many conflicting priorities it’s hard to keep focus and keep a program going. Second, it’s hard to know when customers are telling you what they think you want to hear. Third, when a company pays for something they expect to get more value out of it.
 
Working with Clozd brought our win/loss capability to a new level. Our Clozd consultant made sure the program was moving forward and highlighted trends by vendor, theme, and industry. Covid-19 has changed everything for our customers. The advantage of working with Clozd is that we can go back and look at the data through a new lens to pivot our Marketing. I expect that working with Clozd will pay for itself many times over.

**What do you like best about Clozd?**

Clozd was flexible to meeting our schedule.

**What do you dislike about Clozd?**

Working with Clozd was easy, can't think of any cons.

**What problems is Clozd solving and how is that benefiting you?**

Our Clozd consultant was able to cut through customer bias and get good insights.

  ### 46. Win/Loss insights that will actually help your business!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg L. | Advisory Board Member, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 29, 2020

**Describe the project or task Clozd helped with:**

Clozd helps us collect and analyze our Win/Loss data via Salesforce so that we can make data-driven decisions regarding our sales team, product, pricing, and more!

**What do you like best about Clozd?**

-very easy to set up and implement
-able to capture multiple perspectives in the Win/Loss Review
-their team is constantly adding new features and data sets
-very efficient process and workflows to scale our Win/Loss review program

**What do you dislike about Clozd?**

That's hard to say, we have been very pleased with the product.  We wish we could afford to have them analyze even more clients for us.

**Recommendations to others considering Clozd:**

If you are serious about understanding why you are really winning or losing deals, Clozd will be the best foundation to build a data-driven approach!

**What problems is Clozd solving and how is that benefiting you?**

With Clozd, we finally have data into the drivers that are causing our reps to win or lose deals.  We are able to get our sales reps perspective and match that to the clients' perspective of how the deal negotiations went.  This data is huge in helping our team understand our strengths and weaknesses and be able to be better in the future.

  ### 47. Get ahead of where you are

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 07, 2020

**Describe the project or task Clozd helped with:**

Understanding why we have won deals, why we have lost deals, and why customers want to leave us.

**What do you like best about Clozd?**

As a sales manager, I don't have to do anything.  It proactively sends me reports when they happen so I can stay on top of what is happening in the market place.

**What do you dislike about Clozd?**

have not found anything I dont like other than wanting more of these.

**What problems is Clozd solving and how is that benefiting you?**

Competitive deal cycle interl

  ### 48. Excellent win/loss services !!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2020

**Describe the project or task Clozd helped with:**

Obviously win/loss analysis as well as downgrade and churn analysis across last 18 months of sales

**What do you like best about Clozd?**

Easy to work with, SaaS offering, Easy pricing

**What do you dislike about Clozd?**

Platform needs more bells and whistles, maybe some fancy AI to look for patterns.

**Recommendations to others considering Clozd:**

Marketers, you know the old adage "know your customer", well, this is it.

**What problems is Clozd solving and how is that benefiting you?**

trends and market disposition.  more than ever, the digital world is very important and we are seeing what the market will bear under adverse conditions.

  ### 49. Great Experience with Clozd!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 23, 2020

**Describe the project or task Clozd helped with:**

I worked with Clozd to develop a formal win loss program at my organization

**What do you like best about Clozd?**

The Clozd team is extremely insightful and brings a lot of expertise to the table. The turnaround rate of interviews, platform, and interview guide flexibility are unparalleled! I would absolutely recommend Clozd to anyone planning to gain actionable and valuable prospect/customer feedback.

**What do you dislike about Clozd?**

Nothing - the team is fantastic to work with!

**What problems is Clozd solving and how is that benefiting you?**

From a Product Marketing standpoint, we were looking to understand how we could further understand the evolving needs of our market and remain competitive, ultimately leading to customer acquisition and retention.

  ### 50. Objective look at what works ... and what doesn't

**Rating:** 5.0/5.0 stars

**Reviewed by:** David L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2020

**Describe the project or task Clozd helped with:**

We engaged Clozd to perform a win/loss analysis on our sales activity. Our objective was to secure impartial feedback on our sales campaigns and changes in our customer base

**What do you like best about Clozd?**

Clozd uses a standard process with each customer. Feedback can be easily compared from a consistent perspective.

**What do you dislike about Clozd?**

It's important during the setup and establishment of the process to be mindful of the evaluation framework and to identify the appropriate parties on the part of the customer.

**Recommendations to others considering Clozd:**

Be as detailed as possible regarding your objectives. And open to the responses.

**What problems is Clozd solving and how is that benefiting you?**

Clozd has opened our eyes to customer perceptions of us that we otherwise might have overlooked. We can adjust our behaviors accordingly to work on both how we perform AND how we are perceived.


## Clozd Discussions
  - [What is a cloud based platform?](https://www.g2.com/discussions/what-is-a-cloud-based-platform)

- [View Clozd pricing details and edition comparison](https://www.g2.com/products/clozd-clozd/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A41%3A38+-0500&secure%5Bsession_id%5D=7d16ea78-0c29-4f42-bdd2-4235c8c69aaf&secure%5Btoken%5D=dcf626519d065e82858f462ca576d7f00cdc0e842e4866ab521e61313401b3d3&format=llm_user)

## Clozd Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

## Top Clozd Alternatives
  - [TruVoice from Corporate Visions](https://www.g2.com/products/truvoice-from-corporate-visions/reviews) - 4.6/5.0 (114 reviews)
  - [Klue Win-Loss](https://www.g2.com/products/klue-win-loss/reviews) - 4.9/5.0 (94 reviews)
  - [Anova Consulting Group](https://www.g2.com/products/anova-consulting-group/reviews) - 4.7/5.0 (98 reviews)

