I use Clozd for getting feedback from clients and insights related to what went well and what didn't. Clozd helps us get valuable feedback from customers that we would struggle to get directly by ourselves. The type of insights we get cover the best and not so good aspects of client experiences, which helps improve product quality, set expectations with leads, and understand our customers' needs from their own voice. I appreciate how Clozd follows a structured approach to all feedback given, which helps us get actionable insights not just for singular cases but as strategic insights to execute across our whole portfolio. The structured methodologies support our strategic planning by presenting different feedback areas divided by decision drivers and influences, allowing us to pinpoint the main drivers in each category. Additionally, I find value in any connection offer included in the original price, as it increases the perceived value of Clozd as a business decision driver analysis tool. It's already providing value, and the more feedback we gather from different accounts, the more value we find in its usage.

Clozed, as a platform is seamlessly integrated with our GTM techstach, able to access key deals, put a layer of review and approval for the key accounts/deals where we want to go ahead and get insight from the buyer on the sales cycle and buying journey they experienced with us and made the decision to select us or another vendor. Throughout our experience, the team has provided consistently strong support. As a result, we now have access to vital information for our win/loss analysis, which will support our ongoing efforts to refine and improve our GTM strategy.

I really like how Clozd easily integrates with Salesforce, which is necessary for our win/loss software. The unbiased opinions and interviews are great because they provide amazing insights that help the entire company. The interviews also help us celebrate what customers say about us in an unbiased fashion, allowing us to learn from our losses in many ways. Additionally, Clozd assists us in celebrating wins internally by sharing customers' positive feedback, while loss data is used to continually improve our products. I appreciate how the service has helped our product roadmap, too, by identifying functionalities customers want. This comprehensive understanding of wins and losses gives our sellers more leverage and confidence in their sales processes. Overall, Clozd provides valuable insights that significantly impact how we run our business.