Clearstory Reviews & Product Details

I enjoy the intuitiveness and ease of navigating Clearstory. The wealth of tutorials is great for helping my subcontractors and coworkers. The most important part is the people. Clearstory has an excellent customer service-oriented culture. I can quickly find tutorials and instructions for my subcontractors and coworkers. When I can't find a solution, reaching out to the support team is effective. The bot works well, and the team always checks in to ensure the response was needed or to provide additional assistance and clarifications. I'm never nervous about finding solutions. The initial setup was so easy, it only took one training session to grasp the main concepts. I'm thankful for the team, and they have a clean program they're working with. I am a fan of Clearstory. Review collected by and hosted on G2.com.

Clearstory reports weren't all available. I needed assistance with updating a sortable report that the analyst built out for us, but the final request to add a column with project names wasn't possible. It set us back on an audit, which ease of gathering and sorting information was one of the reasons we began to work with Clearstory. Overall, it didn't cost us so much that we lost big money, but it would've omitted about hours of man hours to have the ability to sort in that way. I'd like to see that all Project Level reporting is always available and that it would be easier to create custom reports. Review collected by and hosted on G2.com.

It removes the aspect of a paper trail that can sometimes go missing if not handled correctly. In previous jobs paper tags would result in omitted photos and partial story telling of what is happening. With the digital version of tag taking, this allows us to now complete the story with clear backup as needed. Review collected by and hosted on G2.com.

I do get frequent emails that do not apply to myself or my team when tags come through. I do wish there was more of a way to update the email preferences that subs can select so that the emails dont get sent out en-masse and are more directed to who they need to go. Review collected by and hosted on G2.com.

Being able to have a central location for contractors and CMs to submit, review, and openly track change orders is great. It allows full tracking of change orders and doesn't rely on emails being sent and received and trusting the person on the other end is taking the necessary steps to track the changes. It allows all parties to see status, leave comments, and work to get change orders issued.

Now that there is a feature to track allowances this has become a one stop shop for all things change order related. Review collected by and hosted on G2.com.

A lot of my complaints early on have been addressed through one form or another. Review collected by and hosted on G2.com.

Ability to track work in real time (as soon as tags created). Photos, comments, hours, material & equipment used are all available at a glance. Tags are converted to change orders and sent to customers for easy approval & billing. Support is available anytime I need it. Review collected by and hosted on G2.com.

Have not had any issues except for the time it takes to combine tags when there are too many photos. Review collected by and hosted on G2.com.

The program is easy to use, reduces the need for multiple entries, customer service has been top notch and responses are usually received within 2 hours.

I like that the system is not bogged down with multiple tools for other construction related items. Review collected by and hosted on G2.com.

I haven't found anything yet. If I have an issue, it is quickly resolved. Any feedback that I have had, is heard and sent on to the development team. Review collected by and hosted on G2.com.

The software is very convenient and easy to use. The tracking is great, and the ability to update the change orders is easy. Review collected by and hosted on G2.com.

The only issue I have found. A correction a change order, i.e. spelling, labor rates, adding to the description, etc... can not be done unless you create a completely new "version". This is very frustrating for just fixing vernacular and/or small spelling mistakes. Review collected by and hosted on G2.com.

Very convenient and simple way to track time and materials as a subcontractor. Just very pleased with the cross platform accessibility with procore and the various ways to collect signatures, upload photos, etc. Review collected by and hosted on G2.com.

I haven't had any issues at yet. Nothing negative to report at this time. Review collected by and hosted on G2.com.

Clearstory helps keep track of all change orders. Helps you organize and speed up the change order process. Projects will always have change orders, but they don't have to be a headache for you. Clearstory is easy to navigate and it makes the change order process just flow. The app is really user friendly and the customer support has been on point. Review collected by and hosted on G2.com.

Nothing really. Some features could be improved, but so far the process has been easy. Review collected by and hosted on G2.com.

The biggest benefit of using Clearstory is the fact that all trade partners upload their project change order requests in one, organized spot. In the past, trades would send over PDF or excel change order logs, and sometimes it would get sent to the wrong individuals, or get lost as personnel managing a project transitioned. Clearstory solves that hassles and everything for a trade's cost lives in one spot. It is very intuitive and easy to use, and anyone from a project engineer to a project executive can go in the program and get a quick snapshot of the subcontractor's cost exposure on a project. Clearstory integrates with Procore, which is perfect given many large GC's utilize Procore as the leading project management software.

I highly recommend Clearstory on a large commercial construction project to help streamline and organize subcontractor cost management. Review collected by and hosted on G2.com.

The search function of existing change events in Clearstory does not let you search by change event number, it only lets you search by key words. This should get fixed.

The general contractor should have the ability to change the "in review" dollar amount on a change order request.

The T&M module was somewhat difficult to use. Our project did not utilize it to its full extent. Review collected by and hosted on G2.com.

What I personally like best about clearstory is the ability to keep COR's and T&M organized for each of my projects while also having them reference each other seamlessly. This makes tracking so much easier as a PM. Also, empowering our field workers to create tags in the field while having the ability to edit tags from the office is next level.

Clearstory is so organized that we have vendors and contractors asking US (Subcontractor) for logs to help them reconcile their end of things. Always a good thing to have the peace of mind and confidence that your project is sealed tight from a monetary perspective. Review collected by and hosted on G2.com.

Clearstory has come a long way; we have been with them almost from the start, certainly, while they were still Extracker. Many improvements have been and continually are being made. The latest COR window improvements were a huge plus from the office side of things. The one thing I would love is the ability to see labor and materials summations on COR log. This would give us an extra level of ganrualrtiy we could benefit as a company. Review collected by and hosted on G2.com.