Clearstory Reviews & Product Details

Clearstory is the only purpose-built technology for managing Change Orders between construction stakeholders in real time, delivering unmatched transparency and speed. With all projects, trades, and Change Orders in one place, our cloud-based Change Order Request Log provides the visibility needed to reduce risk and foster trust. Designed for contractors of all types, Clearstory is easy to adopt, streamlines communication, and modernizes the T&M Tag and Change Order approach to simplify processes and save time and money.

Seller

Clearstory

Discussions

Clearstory Community

Solution Type

All-in-One

Overview by

Jill Adamus

Pricing

Pricing provided by Clearstory.

Basic

Free

Standard

0 Users

View More Pricing Information

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User Insights

Average based on 91 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Clearstory Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

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Paolo S.

Project Engineer

Mid-Market (51-1000 emp.)

6/13/2023

"Very easy to use"

5/5

What do you like best about Clearstory?

Easy to use, very quick interface, creating and uploading process are very intuitive. I was suggested to do the training, but I've been fine without it. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I honestly don't have any complaints, maybe the UX can be worked on a little bit, but it's no big deal in my eyes. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Paolo! Thank you for sharing your positive experience with Clearstory! We're glad to hear that you find our platform easy to use and appreciate its intuitive interface for creating and uploading. We appreciate your suggestions about improving the user experience (UX) and take them into consideration. It's great to know that Clearstory is helping you streamline cost justifications by accounting for previously overlooked expenses. Your feedback encourages us to continue delivering a user-friendly and valuable service.

David S.

Mid-Market (51-1000 emp.)

2/13/2023

"Easy to use as owner side and easy to explain to subcontractors"

5/5

What do you like best about Clearstory?

Gives you great control over all your change orders. It's easy to identify if they are either approved, pending, or rejected. The summary Extracker creates whenever you export a change order log is the most useful tool to compare your total cost including the original contract. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Even when Extracker is easy to use, you can't customize some features that might be more accurate to your project. For example, Extracker lets you rearrange columns, and hide/unhide the ones you need in the CO Log; but you can't rename some column titles and/or add a new one. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi David, thank you for your review! We're pleased that Clearstory simplifies change order control and communication with subcontractors. Clearstory's organization and financial oversight benefits are evident in your ability to identify cost discrepancies and seamlessly integrate PROCORE and Extracker. While Extracker offers useful features, we understand your desire for more customization options. Your input is crucial as we enhance our platform. Thank you again for your review.

Jeanne K.

Small-Business (50 or fewer emp.)

9/29/2023

"Easy tool to use"

5/5

What do you like best about Clearstory?

Ease of use. All information clear to follow and kept in one place. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

There is nothing to dislike about Clearstory Review collected by and hosted on G2.com.

Jeff K.

Project Manager

Mid-Market (51-1000 emp.)

12/27/2022

"Easiest way to track change orders"

4.5/5

What do you like best about Clearstory?

Tracking status of change orders for a job that I can share with our GC customers. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Entering a revision has been an issue. Sometimes I want to update a COR with a new revision, but it isn't clear exactly how to do it. In the past, I have overridden the number but now that doesn't work and it gives me an issue saying there's another COR with that name. Adding a #X.1 makes it unclear for everyone so I try to avoid that. But oftentimes we submit a revision that should override previous versions. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Jeff, thank you for your review! We are happy Extracker is making your life easier while eliminating unwanted surprises for you and your customer. You mentioned revision issues - I will have someone from our Customer Success team contact you on this. Stay tuned!

Verified User in Construction

Small-Business (50 or fewer emp.)

8/8/2023

"Clearstory in Industrial Construction"

4.5/5

What do you like best about Clearstory?

Clearstory is a great tool for organizing Change Management on large projects. I appreciate the Change Notification tool the most. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Clearstory's flexibility is impeded by confusion on the part of senior member of our team. Clear directions for first time and inexperienced users would be helpful. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hello! It's great to hear that Clearstory's Change Management capabilities, particularly the Change Notification tool, have been instrumental in streamlining your processes. The way Clearstory simplifies complex communications and centralizes information seems to be making a significant positive impact on your productivity. Your feedback provides valuable insights into how Clearstory is effectively addressing the needs of professionals in industrial construction. We do offer training for new users as well as an expansive Knowledge Center. Please feel free to let your team know they can reach out anytime for assistance. Thank you again!

See how Clearstory improved

artin S.

Enterprise (> 1000 emp.)

8/9/2023

"Straight forward and far more efficient way to complete a historically inefficient task."

4.5/5

What do you like best about Clearstory?

Remote signing, removes traditional geographic and physical barriers allowing quicker processing and negotiation of T & M work. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Like any application or program there are miniscule interface issues. Along with preference differences a more customizable interface would be helpful and the ability to edit signed tags (or at least revise). Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Artin! Thank you for sharing your insights about Clearstory! We're pleased to hear that you find our platform straightforward and efficient, streamlining historically inefficient tasks. It's great that you appreciate the remote signing feature, enabling quicker processing and negotiation of T&M work regardless of geographic barriers. We take note of your feedback regarding interface customization and the ability to edit signed tags, and we'll consider these suggestions for future improvements. Clearstory is making a positive impact by solving T&M administration challenges, enhancing communication, and facilitating payment negotiation. Your feedback helps us continue refining our services. Thank you again!

Cherelle S.

Small-Business (50 or fewer emp.)

2/22/2023

"Extracker is Cool!"

5/5

What do you like best about Clearstory?

I like that everything lives in one place. You can be updated in real-time, and it keeps track of the history. Not to mention, the support service is stellar. They have always been helpful, whenever a question arises. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

No comment on this, I like everything about Extracker and what they have to offer. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

8/8/2023

"Change orders made easy"

4.5/5

What do you like best about Clearstory?

Everything lives on one platform. I like how transparent it is, and how it removes a lot of redundant steps from the process. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Owner prefers a different platform so I cannot send the Change Order to them directly. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hello! Thank you for your review. We're thrilled the platform is streamlining your Change Orders process. Having everything in one place and eliminating redundant steps is a definite advantage.

Andrew M.

Small-Business (50 or fewer emp.)

3/21/2023

"Extracker has made keeping track of time and material work much easier and much more organized"

4.5/5

What do you like best about Clearstory?

It is intuitive and easy to use. Everything is kept in one place so there is no risk of loosing things or not having adequate records. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

It would be nice to be able to see the status of other team members tickets so you know when you to reach out for status updates. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Hi Andrew, thank you for your review! It's great to hear that you find Extracker intuitive and easy to use, with everything in one place, reducing the risk of lost records. As for your dislike regarding other team member tickets, I will make sure your CSM reaches out to discuss. Thank you again!

Verified User in Construction

Enterprise (> 1000 emp.)

3/27/2023

"Processing Change Orders as easy as processing submittals on your favorite platform."

5/5

What do you like best about Clearstory?

Visibility amongst all team members (General Contractor Team & Subcontractor Team) as to what changes are submitted, outstanding, approved, marked up for revision, rejected, etc.. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Integration is not currently available for the SAP system that my company uses. This causes the need for double entry between the platforms. This isn't a deal breaker since the system saves time in all other aspects of the change order review process. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

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Thank you for your review! It's great to see that Extracker is helping you reduce the time required for processing change orders, eliminating wasteful administrative efforts, and eliminating the need to reconcile change order logs with subcontractors. Additionally, by eliminating paper T&M tickets on the project, Extracker is promoting sustainability and reducing the environmental impact of the project. Overall, it sounds like Extracker is benefiting your team in many ways and helping to streamline the change order review process. As for integration with SAP not being available, I will pass this along to our product team for review - thank you!