ClearCo Reviews & Product Details

ClearCo is very user friendly. Showing all the requisitions in one place Review collected by and hosted on G2.com.

On occasion, the timeline view showing emails does not track very well Review collected by and hosted on G2.com.

We have been using Clear Company for a few years now and implementation was very easy. Posting positions is so easy and I am a big fan of the job and email templates to save time. We have a great relationship and speak regularly with our account support not just during implementation. Our last provider did not keep up with us at all but with Clear Company we keep in touch and they reach out about updates to the software and how we might be able to utilize given the way we do things. The ease of dispositioning, noting and attaching documents makes it our one stop place for all things recruitment. Review collected by and hosted on G2.com.

I can't think of any major issues we have had or wish could be solved by Clear Company. Review collected by and hosted on G2.com.

I have been in the HR field for my entire career. Having used multiple applicant tracking tools throughout my career. I came across ClearCompany in a previous company and have successfully transitioned to their product utilizing the full suite. This is a user-friendly platform that does not require an HR degree to use whole heartedly. From the most Senior HR professional to the entry level employee, the seamless application allows all users to excel on this platform. If a situation arises, I never have to wait for an answer. There is always someone available to answer, guide, direct or problem solve. I highly recommend this product Review collected by and hosted on G2.com.

There is little to dislike about this platform. Review collected by and hosted on G2.com.

The system that they use to help get you onboarded is incredibly helpful. The implementation team is always available to help, and very insightful on resources. Review collected by and hosted on G2.com.

We dont love that locations have the be linked to offices. Review collected by and hosted on G2.com.

I like the vision that was sold to us with ClearCompany, especially with AI being implemented and the promise of easy use and access to dashboards. I value having access to the dashboards, an efficient process to post and push to offer letters, and creating a positive experience for our hiring managers. Review collected by and hosted on G2.com.

The implementation is not great and doesn't seem well-supported. I feel like ClearCompany oversells their features because just having items on a roadmap doesn't mean they exist yet. They should be more transparent about this. The setup process has been very tedious and not as intuitive as expected. Review collected by and hosted on G2.com.

Implementation of the platform was well supported by the organization's representatives. The organization had adequate staff training us how to use the platform. Review collected by and hosted on G2.com.

We used the system for over two years and experienced multiple glitches where emails would not send to candidates. The platform is not user-friendly, and many managers had trouble navigating it and completing basic tasks. Review collected by and hosted on G2.com.

Clear Company is an Applicant Tracking System, but they have worked to make the hiring and on-boarding process more seamless over the years. They also continue to expand into more HR areas of importance, such as compensation, performance management and integration into background checks, so the entire applicant process is contained. The most recent updates have included the use of AI tools to help write and develop job posts, so that it is more professional and improves the overall recruitment process. The other aspect that I appreciate is the reporting. while Clear Company has always had a reporting platform, they have improved this area, including some additional AI tools to better collect and report the data on your recruitment. Other areas that have saved time for me, include the ability to create and save job postings, so that when I recruit for other positions, I do not have to recreate the wheel, simply update the job post and make it go live with a new job posting. Review collected by and hosted on G2.com.

My main issue with the company is the recent shift in their customer service approach. Although the platform still provides a variety of "learning topics," including articles and videos to help answer questions, they have scaled back on the "live" customer service that some other companies continue to offer. There is now a chat bot that tries to guide users to relevant articles or videos, but this did not resolve my particular question and quickly became a frustrating experience. When I tried calling the customer service line, I was asked to provide a PIN, which I didn't have. Apparently, with the changes to their customer service program, speaking to a real person now requires an additional fee—something I was not aware of. On a positive note, I was able to reach my account manager, who opened a ticket to address my issue, but the whole process was both frustrating and time-consuming. Review collected by and hosted on G2.com.

I used to love the I-9 integration... I think EquiFax will eventually work out. And if you can get Virtual working via ClearCompany it could be better. Currently the defaults are not set up correctly. Review collected by and hosted on G2.com.

Your 1st line of support is horrible, it doesn't know when there are known problems with resume parsing and wasted a ton of time asking me to have my CANDIDATES fix it. In general, the first answer is almost always completely unhelpful.

Can't sort resumes by Ireland, United State, or any country. I do mostly national searches by country and can't do it in ClearCo. I had to create spreadsheet to track talent by Country.

GDPR compliance is not adequate. I received an automated message from Dasseault Systems about my application, and it requested me to OK keeping my application. I did not reply intentionally and the sent me note. "Sad to see you go" and then they deleted all my application automatically! I know Workable does this too. Why can't ClearCompany. I have been asking for better GDPR compliance for years. NOTHING has changed. Review collected by and hosted on G2.com.

ClearCompany is instrumental in the organization of our applicants and the completion of the interview process. The customer support team, whether via chat or email, is always available to help with an issue, which is extremely important to our recruiting team. I also personally love the candidate profile features, texting ability, and advanced search options. Review collected by and hosted on G2.com.

Occasionally, there are issues with the system that hinder our progress with applicants, but they are usually fixed within a day or two. Review collected by and hosted on G2.com.

It’s hard for me to pinpoint what I like best about ClearCompany because much of the functionality ends up being more time-consuming than helpful. Features don’t always work consistently, and instead of streamlining my workflow, I often find myself troubleshooting issues or creating workarounds. The system causes more frustration than efficiency, which makes it difficult to highlight a single aspect I truly enjoy using. Review collected by and hosted on G2.com.

What I dislike most about ClearCompany is that the system requires far too many clicks to accomplish even basic tasks and the functionality often feels limited or broken. The search tool is restrictive as it only works by candidate name rather than pulling results from email or phone number and reporting is not always accurate. Features like knockout or auto grading questions require going into setup to build a new application instead of simply adding them to a requisition and even when knockout questions are configured they do not always work as intended which makes candidate review more time consuming. The overall UI is not intuitive, setup and configuration take too many steps, and candidate search frequently fails to return results tied to a requisition even when selected. Support and response time is also very poor from the account manager, the CSM, and even when submitting tickets. I sent one a week ago and have yet to hear back despite also emailing our assigned ClearCo reps. Ultimately, while ClearCompany can serve as a low cost option for organizations with lower hiring volume or less complex needs, the lack of functionality slows down the recruiting process and often forces you to supplement with other systems which costs more time and money in the long run. Review collected by and hosted on G2.com.