Top 10 Citibot Alternatives & Competitors

Citibot is not the only option for Citizen Request Software. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to Citibot include reliability and ease of use. The best overall Citibot alternative is Birdeye. Other similar apps like Citibot are Brevo Marketing Platform, Podium, Plivo, and SendPulse. Citibot alternatives can be found in Citizen Request Software but may also be in Email Marketing Software or Marketing Automation Software.

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Best Paid & Free Alternatives to Citibot

Birdeye
Brevo Marketing Platform
Podium
Plivo
SendPulse
HighLevel
ActiveCampaign
Constant Contact

Top 10 Alternatives to Citibot Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Citibot stacks up to the competition and find the best product for your business.

Birdeye

By Birdeye

4.7/5

(3,691)

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Categories in common with Citibot:

SMS Marketing

Chatbots

Brevo Marketing Platform

By Brevo

4.5/5

(2,477)

Product Description

Categories in common with Citibot:

By Podium

Product Description

Categories in common with Citibot:

SMS Marketing

Chatbots

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SendPulse

By SendPulse

4.6/5

(703)

Product Description

Categories in common with Citibot:

By HighLevel

Product Description

Categories in common with Citibot:

Product Description

Categories in common with Citibot:

Product Description

Categories in common with Citibot:

SMS Marketing

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Citibot:

Chatbots