Cinode Features
Platform (16)
Customization
This feature was mentioned in 24 Cinode reviews.
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Workflow Capability
This feature was mentioned in 25 Cinode reviews.
Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
User, Role, and Access Management
As reported in 27 Cinode reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Internationalization
As reported in 21 Cinode reviews.
Enables users to view and transact business with the same content in multiple languages and currencies.
Sandbox / Test Environments
This feature was mentioned in 16 Cinode reviews.
Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.
Document & Content Mgmt.
Based on 17 Cinode reviews.
Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.
Performance and Reliability
As reported in 21 Cinode reviews.
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Output Document Generation
This feature was mentioned in 18 Cinode reviews.
Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
Customization
14 reviewers of Cinode have provided feedback on this feature.
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs
This feature was mentioned in 12 Cinode reviews.
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization
As reported in 12 Cinode reviews.
Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
Based on 16 Cinode reviews.
Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
15 reviewers of Cinode have provided feedback on this feature.
Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
15 reviewers of Cinode have provided feedback on this feature.
Is accessible from a mobile device and by users on the go.
Reporting
This feature was mentioned in 16 Cinode reviews.
Provides analytics tools that reveal important business metrics and track progress.
Dashboards
Based on 17 Cinode reviews.
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Sales Force Automation (9)
Contact & Account Management
This feature was mentioned in 25 Cinode reviews.
Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.
Partner Relationship Mgmt. (PRM)
This feature was mentioned in 23 Cinode reviews.
Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information
Opportunity & Pipeline Mgmt.
As reported in 25 Cinode reviews.
Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Task / Activity Management
Based on 22 Cinode reviews.
Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.
Territory & Quota Management
Based on 15 Cinode reviews.
Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.
Desktop Integration
As reported in 15 Cinode reviews.
Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.
Product & Price List Management
15 reviewers of Cinode have provided feedback on this feature.
Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.
Quote & Order Management
15 reviewers of Cinode have provided feedback on this feature.
Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.
Customer Contract Management
Based on 17 Cinode reviews.
Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.
Marketing Automation (4)
Email Marketing
As reported in 14 Cinode reviews.
Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.
Campaign Management
As reported in 18 Cinode reviews.
Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.
Lead Management
As reported in 25 Cinode reviews.
Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.
Marketing ROI Analytics
Based on 15 Cinode reviews.
Enables analysis of effectiveness of an organizations various marketing activities
Customer Support (5)
Case Management
This feature was mentioned in 25 Cinode reviews.
Tracks issues/help requests reported by customers through the resolution process.
Customer Support Portal
25 reviewers of Cinode have provided feedback on this feature.
Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.
Knowledge Base
This feature was mentioned in 29 Cinode reviews.
Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.
Call Center Features
Based on 16 Cinode reviews.
Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.
Support Analytics
This feature was mentioned in 22 Cinode reviews.
Enables analysis of customer support activities to optimize customer support professionals, processes and tools.
Integration (3)
Data Import & Export Tools
As reported in 22 Cinode reviews.
Ability to input, modify and extract data from the application in bulk through a structured file.
Integration APIs
This feature was mentioned in 18 Cinode reviews.
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Breadth of Partner Applications
As reported in 22 Cinode reviews.
To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
Mobile & Social (3)
Social Collaboration Features
This feature was mentioned in 15 Cinode reviews.
Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone
Social Network Integration
Based on 16 Cinode reviews.
Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management.
Mobile User Support
16 reviewers of Cinode have provided feedback on this feature.
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Reporting & Analytics (3)
Reporting
This feature was mentioned in 25 Cinode reviews.
Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.
Dashboards
As reported in 28 Cinode reviews.
An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance
Forecasting
Based on 23 Cinode reviews.
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
Core HR (2)
Organization Management
15 reviewers of Cinode have provided feedback on this feature.
Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc.
Salary Structures
Manages position descriptions and pay grades/structures for each role
Hiring (4)
RFP Creator
This feature was mentioned in 20 Cinode reviews.
Provides templates to create and distribute request for proposals.
Messaging
Based on 22 Cinode reviews.
Enables users to message with freelancers before and after an agreement.
Freelance Screening
Based on 26 Cinode reviews.
Provides verification of a freelancer's identification.
Freelance Profiles
27 reviewers of Cinode have provided feedback on this feature.
Displays profiles of freelancers with pertinent information.
Project Management (3)
Calendar
This feature was mentioned in 24 Cinode reviews.
Provides a project calendar visible for both the freelancer and employer.
Workflow Builder
Based on 20 Cinode reviews.
Enables the user to build project workflows that are visible for both the freelancer and employer.
Digital Asset Management
Based on 21 Cinode reviews.
Provides a space to store digital assets which can be used by the freelancer.
Payment (1)
Multiple Payment Methods
Based on 18 Cinode reviews.
Provides multiple methods for the user to pay the freelancer.
Planning (3)
Resource Definiton
This feature was mentioned in 34 Cinode reviews.
Create human and material resources and categorize them based on skills and other criteria.
Capacity
35 reviewers of Cinode have provided feedback on this feature.
Monitor capacity in real time to track resource use and identify bottlenecks.
Scheduling
This feature was mentioned in 34 Cinode reviews.
Allocate resources by matching capacity and demand, by project, team, or department.
Optimization (3)
Performance
35 reviewers of Cinode have provided feedback on this feature.
Monitor the performance of each resource by project, portfolio, or resource type.
Forecasting
This feature was mentioned in 32 Cinode reviews.
Provide demand-driven forecasts to prepare and plan for future projects.
Corrections
This feature was mentioned in 30 Cinode reviews.
Identify misutilizations and provide suggestions to improve planning and scheduling.
Performance reviews (3)
360 Reviews
Based on 12 Cinode reviews.
Facilitates 360-degree feedback between managers, employees, and peers.
Customizable Forms
15 reviewers of Cinode have provided feedback on this feature.
Provides customizable employee review forms and questions.
Review Status Tracking
This feature was mentioned in 16 Cinode reviews.
Tracks completion status of employee reviews.
Goals (2)
Goal-Setting
This feature was mentioned in 13 Cinode reviews.
Facilitates goal-setting for individual employees and tracks progress toward goals.
Company Goals And OKRs
Manages high-level company priorities or Objectives and Key Results (OKRs) and aligns them with employee goals.
Feedback (2)
Continuous Feedback
Collects continuous feedback for employees; facilitates recording and storage of ongoing notes about each individual’s performance.
1-On-1 Meetings
Facilitates check-ins or 1-on-1 meetings between managers and employees, including managing agendas, action items, or notes.
Data (2)
Dashboards And Reports
Based on 17 Cinode reviews.
Generates in-depth visual dashboards and reports based on employee performance data.
Historical Data
As reported in 16 Cinode reviews.
Retains historical performance review data or integrates with third-party applications where historical data can be maintained.
Skill management (4)
Skills Library
58 reviewers of Cinode have provided feedback on this feature.
Enables users to create skills or choose from predefined skills and organize them in a centralized database or library.
Skill Mapping
Based on 58 Cinode reviews.
Allows users to map skills to job profiles or roles.
Employee Skill Assignment
This feature was mentioned in 56 Cinode reviews.
Assigns skills to individual employees.
Included Framework
46 reviewers of Cinode have provided feedback on this feature.
Includes pre-made skills frameworks or profiles that organizations can implement as-is or adapt to their needs.
Administration (3)
Project Planning
44 reviewers of Cinode have provided feedback on this feature.
Include project-based planning functionality that allows managers to assign people with certain skillsets to a project.
Search
55 reviewers of Cinode have provided feedback on this feature.
Includes a search function for identifying employees or roles with specific skills.
Reporting
51 reviewers of Cinode have provided feedback on this feature.
Generates dashboards or reports that analyze employee skills across the organization.
Generative AI (4)
AI Text Generation
This feature was mentioned in 10 Cinode reviews.
Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Performance Management (2)
Multi-step Planning
Ability to break down and plan multi-step processes
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - CRM (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives



