# Top 10 ChurnZero Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 1,600 The Customer Success Software solutions below are the most common alternatives that users and reviewers compare with ChurnZero. Customer Success Software is a widely used technology, and many people are seeking simple, productive software solutions with surveys, ai text summarization, and ai text generation. Other important factors to consider when researching alternatives to ChurnZero include tasks and account management. The best overall ChurnZero alternative is Totango. Other similar apps like ChurnZero are Custify, Planhat, Catalyst, and Gainsight Customer Success. ChurnZero alternatives can be found in [Customer Success Software](https://www.g2.com/categories/customer-success) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Product Analytics Software](https://www.g2.com/categories/product-analytics). ## Best Paid & Free Alternatives to ChurnZero - [Totango](https://www.g2.com/products/totango/reviews) - [Custify](https://www.g2.com/products/custify/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) - [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) ## Top 10 Alternatives to ChurnZero Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ChurnZero stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Computer & Network Security, and Human Resources, and find the best product for your business. ### 1. [Totango](https://www.g2.com/products/totango/reviews) By Totango **Average Rating:** 4.3/5 **Total Reviews:** 1,150 Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement. Reviewers say compared to ChurnZero, Totango is: - Slower to reach roi - More expensive Categories in common with ChurnZero: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Experience Management](https://www.g2.com/categories/experience-management), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform), [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs Totango](https://www.g2.com/compare/churnzero-vs-totango) **Compare Totango with other alternatives:** - [Totango vs Custify](https://www.g2.com/compare/custify-vs-totango) - [Totango vs Planhat](https://www.g2.com/compare/planhat-vs-totango) - [Totango vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-totango) - [Totango vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Totango vs Vitally](https://www.g2.com/compare/totango-vs-vitally) - [Totango vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-totango) - [Totango vs CustomerSuccessBox](https://www.g2.com/compare/customersuccessbox-vs-totango) - [Totango vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [Totango vs Pendo](https://www.g2.com/compare/pendo-io-pendo-vs-totango) ### 2. [Custify](https://www.g2.com/products/custify/reviews) By Custify **Average Rating:** 4.7/5 **Total Reviews:** 502 Next-Generation Customer Success Software For B2B SaaS Reviewers say compared to ChurnZero, Custify is: - Easier to set up - More usable - Easier to admin Categories in common with ChurnZero: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Experience Management](https://www.g2.com/categories/experience-management), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform), [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs Custify](https://www.g2.com/compare/churnzero-vs-custify) **Compare Custify with other alternatives:** - [Custify vs Totango](https://www.g2.com/compare/custify-vs-totango) - [Custify vs Planhat](https://www.g2.com/compare/custify-vs-planhat) - [Custify vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-custify) - [Custify vs Gainsight Customer Success](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Custify vs Vitally](https://www.g2.com/compare/custify-vs-vitally) - [Custify vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-custify) - [Custify vs CustomerSuccessBox](https://www.g2.com/compare/custify-vs-customersuccessbox) - [Custify vs HubSpot Service Hub](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [Custify vs Pendo](https://www.g2.com/compare/custify-vs-pendo-io-pendo) ### 3. [Planhat](https://www.g2.com/products/planhat/reviews) By Planhat **Average Rating:** 4.5/5 **Total Reviews:** 927 Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS. Reviewers say compared to ChurnZero, Planhat is: - Slower to reach roi Categories in common with ChurnZero: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping) **Compare:** [ChurnZero vs Planhat](https://www.g2.com/compare/churnzero-vs-planhat) **Compare Planhat with other alternatives:** - [Planhat vs Totango](https://www.g2.com/compare/planhat-vs-totango) - [Planhat vs Custify](https://www.g2.com/compare/custify-vs-planhat) - [Planhat vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-planhat) - [Planhat vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Planhat vs Vitally](https://www.g2.com/compare/planhat-vs-vitally) - [Planhat vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-planhat) - [Planhat vs CustomerSuccessBox](https://www.g2.com/compare/customersuccessbox-vs-planhat) - [Planhat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [Planhat vs Pendo](https://www.g2.com/compare/pendo-io-pendo-vs-planhat) ### 4. [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) By Totango **Average Rating:** 4.5/5 **Total Reviews:** 660 Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives. Reviewers say compared to ChurnZero, Catalyst is: - Slower to reach roi - Easier to set up - More usable Categories in common with ChurnZero: [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success](https://www.g2.com/categories/customer-success), [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics), [Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping) **Compare:** [ChurnZero vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-churnzero) **Compare Catalyst with other alternatives:** - [Catalyst vs Totango](https://www.g2.com/compare/totango-catalyst-vs-totango) - [Catalyst vs Custify](https://www.g2.com/compare/totango-catalyst-vs-custify) - [Catalyst vs Planhat](https://www.g2.com/compare/totango-catalyst-vs-planhat) - [Catalyst vs Gainsight Customer Success](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success) - [Catalyst vs Vitally](https://www.g2.com/compare/totango-catalyst-vs-vitally) - [Catalyst vs ClientSuccess](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess) - [Catalyst vs CustomerSuccessBox](https://www.g2.com/compare/totango-catalyst-vs-customersuccessbox) - [Catalyst vs HubSpot Service Hub](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub) - [Catalyst vs Pendo](https://www.g2.com/compare/totango-catalyst-vs-pendo-io-pendo) ### 5. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,740 Gainsight CS is a complete Customer Success Platform. Reviewers say compared to ChurnZero, Gainsight Customer Success is: - Slower to reach roi - More expensive Categories in common with ChurnZero: [Experience Management](https://www.g2.com/categories/experience-management), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs Gainsight Customer Success](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs Totango](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Gainsight Customer Success vs Custify](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Gainsight Customer Success vs Planhat](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Gainsight Customer Success vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success) - [Gainsight Customer Success vs Vitally](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Gainsight Customer Success vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [Gainsight Customer Success vs CustomerSuccessBox](https://www.g2.com/compare/customersuccessbox-vs-gainsight-customer-success) - [Gainsight Customer Success vs HubSpot Service Hub](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [Gainsight Customer Success vs Pendo](https://www.g2.com/compare/gainsight-customer-success-vs-pendo-io-pendo) ### 6. [Vitally](https://www.g2.com/products/vitally/reviews) By Vitally **Average Rating:** 4.5/5 **Total Reviews:** 699 Vitally helps your B2B company ensure the right customers continuously use your product in the right way. Reviewers say compared to ChurnZero, Vitally is: - More expensive - Easier to admin - Easier to set up Categories in common with ChurnZero: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs Vitally](https://www.g2.com/compare/churnzero-vs-vitally) **Compare Vitally with other alternatives:** - [Vitally vs Totango](https://www.g2.com/compare/totango-vs-vitally) - [Vitally vs Custify](https://www.g2.com/compare/custify-vs-vitally) - [Vitally vs Planhat](https://www.g2.com/compare/planhat-vs-vitally) - [Vitally vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-vitally) - [Vitally vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Vitally vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-vitally) - [Vitally vs CustomerSuccessBox](https://www.g2.com/compare/customersuccessbox-vs-vitally) - [Vitally vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [Vitally vs Pendo](https://www.g2.com/compare/pendo-io-pendo-vs-vitally) ### 7. [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) By ClientSuccess **Average Rating:** 4.4/5 **Total Reviews:** 424 ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform Reviewers say compared to ChurnZero, ClientSuccess is: - Slower to reach roi - Easier to set up - More usable Categories in common with ChurnZero: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs ClientSuccess](https://www.g2.com/compare/churnzero-vs-clientsuccess) **Compare ClientSuccess with other alternatives:** - [ClientSuccess vs Totango](https://www.g2.com/compare/clientsuccess-vs-totango) - [ClientSuccess vs Custify](https://www.g2.com/compare/clientsuccess-vs-custify) - [ClientSuccess vs Planhat](https://www.g2.com/compare/clientsuccess-vs-planhat) - [ClientSuccess vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess) - [ClientSuccess vs Gainsight Customer Success](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [ClientSuccess vs Vitally](https://www.g2.com/compare/clientsuccess-vs-vitally) - [ClientSuccess vs CustomerSuccessBox](https://www.g2.com/compare/clientsuccess-vs-customersuccessbox) - [ClientSuccess vs HubSpot Service Hub](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [ClientSuccess vs Pendo](https://www.g2.com/compare/clientsuccess-vs-pendo-io-pendo) ### 8. [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) By CustomerSuccessBox **Average Rating:** 4.5/5 **Total Reviews:** 134 CustomerSuccessBox is an actionable customer success platform for B2B SaaS companies. Reviewers say compared to ChurnZero, CustomerSuccessBox is: - Slower to reach roi - Easier to admin - Easier to set up Categories in common with ChurnZero: [Client Onboarding](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs CustomerSuccessBox](https://www.g2.com/compare/churnzero-vs-customersuccessbox) **Compare CustomerSuccessBox with other alternatives:** - [CustomerSuccessBox vs Totango](https://www.g2.com/compare/customersuccessbox-vs-totango) - [CustomerSuccessBox vs Custify](https://www.g2.com/compare/custify-vs-customersuccessbox) - [CustomerSuccessBox vs Planhat](https://www.g2.com/compare/customersuccessbox-vs-planhat) - [CustomerSuccessBox vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-customersuccessbox) - [CustomerSuccessBox vs Gainsight Customer Success](https://www.g2.com/compare/customersuccessbox-vs-gainsight-customer-success) - [CustomerSuccessBox vs Vitally](https://www.g2.com/compare/customersuccessbox-vs-vitally) - [CustomerSuccessBox vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-customersuccessbox) - [CustomerSuccessBox vs HubSpot Service Hub](https://www.g2.com/compare/customersuccessbox-vs-hubspot-service-hub) - [CustomerSuccessBox vs Pendo](https://www.g2.com/compare/customersuccessbox-vs-pendo-io-pendo) ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to ChurnZero, HubSpot Service Hub is: - Slower to reach roi - Easier to set up - More expensive Categories in common with ChurnZero: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [ChurnZero vs HubSpot Service Hub](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Totango](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [HubSpot Service Hub vs Custify](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [HubSpot Service Hub vs Planhat](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [HubSpot Service Hub vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub) - [HubSpot Service Hub vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [HubSpot Service Hub vs Vitally](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [HubSpot Service Hub vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [HubSpot Service Hub vs CustomerSuccessBox](https://www.g2.com/compare/customersuccessbox-vs-hubspot-service-hub) - [HubSpot Service Hub vs Pendo](https://www.g2.com/compare/hubspot-service-hub-vs-pendo-io-pendo) ### 10. [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) By Pendo.io **Average Rating:** 4.4/5 **Total Reviews:** 1,795 Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption. Reviewers say compared to ChurnZero, Pendo is: - Slower to reach roi - More expensive Categories in common with ChurnZero: [Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) **Compare:** [ChurnZero vs Pendo](https://www.g2.com/compare/churnzero-vs-pendo-io-pendo) **Compare Pendo with other alternatives:** - [Pendo vs Totango](https://www.g2.com/compare/pendo-io-pendo-vs-totango) - [Pendo vs Custify](https://www.g2.com/compare/custify-vs-pendo-io-pendo) - [Pendo vs Planhat](https://www.g2.com/compare/pendo-io-pendo-vs-planhat) - [Pendo vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-pendo-io-pendo) - [Pendo vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-pendo-io-pendo) - [Pendo vs Vitally](https://www.g2.com/compare/pendo-io-pendo-vs-vitally) - [Pendo vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-pendo-io-pendo) - [Pendo vs CustomerSuccessBox](https://www.g2.com/compare/customersuccessbox-vs-pendo-io-pendo) - [Pendo vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-pendo-io-pendo) --- ## ChurnZero Alternatives FAQs ### What are the best alternatives to ChurnZero? The best alternatives to ChurnZero include [Totango](https://www.g2.com/products/totango/reviews) (4.3/5 stars, 1150 reviews), [Custify](https://www.g2.com/products/custify/reviews) (4.7/5 stars, 499 reviews), [Planhat](https://www.g2.com/products/planhat/reviews) (4.5/5 stars, 927 reviews), and [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) (4.5/5 stars, 660 reviews). These alternatives offer strong customer success capabilities with varying strengths in ease of use, AI integration, customization, and automation. ### What features do alternatives offer that ChurnZero does not? ChurnZero users report missing features such as more flexible and visual success plans (e.g., Gantt charts), enhanced AI capabilities for next-step suggestions, improved historical churn score analysis, better integration with platforms like Teams and Zendesk, and more intuitive/customizable reporting and dashboards. ### Which Customer Success tools do reviewers recommend instead of ChurnZero? Reviewers recommend [Custify](https://www.g2.com/products/custify/reviews) for its superior ease of administration, usability, and AI-driven automation, with 123 mentions of ease of use and 83 of customer support. [Totango](https://www.g2.com/products/totango/reviews) is favored for its enterprise scalability, real-time actionable insights, and intuitive UI, with 202 mentions of ease of use and 98 of customer support. [Planhat](https://www.g2.com/products/planhat/reviews) is praised for its flexibility, customization, and AI capabilities, with 172 mentions of ease of use and 122 of customer support. [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) is recommended for its usability, ease of setup, and integration with Salesforce, with 45 mentions of ease of use and 21 of user interface. These tools help address ChurnZero's reported limitations in customization, reporting, and AI features, providing scalable and efficient customer success management solutions. ### How does ChurnZero compare to Totango? According to G2 data, [ChurnZero](https://www.g2.com/products/churnzero/reviews) holds a higher average rating of 4.7/5 from 1,597 reviews compared to [Totango](https://www.g2.com/products/totango/reviews)'s 4.3/5 from 1,150 reviews. ChurnZero leads Totango by 0.7 points in better meeting requirements (9.0 vs 8.3), 0.3 points in usability (8.5 vs 8.2), 0.6 points in ease of admin (8.5 vs 7.8), 1.1 points in support (9.5 vs 8.4), and 1.0 point in ease of doing business (9.6 vs 8.6). ChurnZero uniquely offers AI text generation and summarization, audio-visual walkthroughs, behavior-responsive messaging, gamification, multilanguage support, multiple org charts, stakeholder roles, training mode, and vertical-specific solutions, which Totango does not provide. Users praise ChurnZero for ease of use (165 mentions), helpfulness (110), automation (96), efficiency (89), customer support (78), integrations (75), customization (63), and intuitive interface (61). Totango users highlight ease of use (202 mentions), customer support (98), helpfulness (98), customization (97), efficiency (94), and automation (79). Both platforms have learning curve challenges, with Totango having more mentions (83 vs 58). ChurnZero reviews emphasize better reporting and segmentation capabilities, while Totango users note stronger automation and modular SuccessBLOCs for customer journeys. Overall, ChurnZero is favored for deeper automation, AI features, and support responsiveness, while Totango is recognized for ease of use and flexible customer success workflows. ### Why do users choose Totango over ChurnZero? Users choose [Totango](https://www.g2.com/products/totango/reviews) over ChurnZero primarily for its ease of use, with 202 mentions highlighting this advantage, and its strong customization capabilities (97 mentions). Totango's modular SuccessBLOCs and automated SuccessPlays enable scalable, proactive customer engagement, which appeals to teams seeking flexible workflows tailored to their business needs. Totango also integrates well with Salesforce and other tools, providing a centralized view of customer health and engagement. Its user-friendly interface and intuitive navigation facilitate quick adoption across teams. Additionally, Totango's customer support is praised for responsiveness and helpfulness (98 mentions), contributing to a positive user experience. Some users prefer Totango for its clear visibility into account health, task management, and campaign capabilities that streamline customer success operations. 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