Cherwell IT Asset Management Reviews & Product Details


What is Cherwell IT Asset Management?

Cherwell Asset Management is an IT asset management (ITAM) tool designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, you can seamlessly track and manage IT investments from purchase to retirement and abandon Excel spreadsheets.

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Cherwell IT Asset Management Profile Details

Cherwell IT Asset Management Profile Details

Vendor
Cherwell Software
Company Website
Year Founded
2004
HQ Location
Colorado Springs, CO
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
549
Twitter
@Cherwell
Twitter Followers
8,971
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Companies Using Cherwell IT Asset Management

Fiserv
Western Union
Esri
University of New Mexico
BE Aerospace
Atlantic Health System
Jenny Craig
Jason's Deli
Parkview Health
MSF USA
Curves
Highlights for Children

Cherwell IT Asset Management Reviews

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1-6 of 6 total Cherwell IT Asset Management reviews

Cherwell IT Asset Management Reviews

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1-6 of 6 total Cherwell IT Asset Management reviews
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IT Services Client Group
Higher Education
Enterprise
(1001-5000 employees)
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"Easy to use, links well"

What do you like best?

I like that Asset Management is built into our existing call tracking software. Because the asset manager is inside the call tracker, when a call is submitted with the node name (includes identifying information like campus, building, department, asset tag and computer type) is added to the call, the tech is able to quickly view the configuration of the specific computer, like what hardware it has, who it belongs to, last reimage or rebuild date, etc.

What do you dislike?

It can sometimes be difficult to search for a specific computer/device. I know that Apple TVs are in our catelog / inventory, but if i type "Apple TV cherwell cannot find the doftware, but if I type in an asset tag, it comes up with the title of the item as "Apple TV bla bla bla"

Recommendations to others considering the product:

Use this product if you are able to integrate it with Cherwell call tracking and other software. We are able to easily see affected computers and their status with this tool.

What problems are you solving with the product? What benefits have you realized?

Tracking who has what equipment checked out to who, who issued it, when to get it back, etc. is very helpful. We also can see the individual specs, like how much memory, storage, etc is in the computer. Because it is all in one place, it makes us more organized, and Cherwell easily links out to other software and manager software as well. We can send preset emails to customers when their computers may be due for a replacement.

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Helpdesk Analyst-Enterprise
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Ease of use"

What do you like best?

The software allows for easy customization and is very easy to train others on using.

What do you dislike?

It is very difficult to search for incidents if it does not have the precise information that was originally submitted, have to go through many back ways to find it. Also the web version does not have all the features unlocked that the client version does.

What problems are you solving with the product? What benefits have you realized?

I just create service requests that are sent out to tier 2 groups to work on.

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U
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"Cherwell is easy to use for IT tickets "

What do you like best?

Cherwell is relatively easy to use to enter It and hr tickets. I like the free form decsripton column the best so I can freely type notes corresponding to my issue.

What do you dislike?

At times there is a delay when entering the ticket and receiving my ticket number. I wish it would be a bit faster.

What problems are you solving with the product? What benefits have you realized?

The best benefit is the ease of categorizing different issues users might be experiencing across the company.

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Internship
Information Technology and Services
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"Friendly"

What do you like best?

Very user friendly agent and has a web based version.

What do you dislike?

The ability to break the service is too easy

What problems are you solving with the product? What benefits have you realized?

Ticketing support for both service desk 1 help desk and service desk 2

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Small-Business
(2-10 employees)
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"Best software for IT management "

What do you like best?

This application allows everyone to stay on track with current tickets and activities within the organization.

What do you dislike?

There is no application available to use for our needs

What problems are you solving with the product? What benefits have you realized?

We are able to see which tickets or work orders have priority and manage which ones do get done first

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AP
Mid-Market
(201-500 employees)
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"Cherwell is great"

What do you like best?

We've just started using the cherwell platform for our service desk and asset management system.

What do you dislike?

Nothing as of yet. We have just started using the system.

What problems are you solving with the product? What benefits have you realized?

Keeping track of all the assets in the company. Ranging anywhere from a cell phone to tablets to laptops and desktops. Easy to use.

Cherwell IT Asset Management User Ratings

9.3
Ease of Use
Average: 8.9*
8.3
Quality of Support
Average: 8.4*
10.0
Ease of Setup
Average: 8.6*
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