G2

Gaurav M.

Support Specialist

Enterprise (> 1000 emp.)

Originally submitted 4/16/2026

"Seamless CMDB-ITAM Integration with Powerful Asset Visibility"

5/5

What do you like best about ServiceNow IT Asset Management?

The most impressive technical aspect of ServiceNow ITAM is the seamless integration between the CMDB and the Hardware/Software Asset Management modules. The "single pane of glass" isn't just marketing—having a shared data schema across ITSM and ITAM means that when an incident is logged against a CI, we have immediate visibility into its warranty status, depreciation, and contractual entitlements. The Content Library is also a massive time-saver; it automatically normalizes discovered software data, which significantly reduces the manual effort required for license reconciliation. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Asset Management?

The platform's power comes with a high degree of complexity. The implementation phase requires a very mature understanding of your own internal processes; if your data is "garbage" going in, the automation will only speed up the mess. Additionally, the User Interface (UI) for advanced configuration can feel dated compared to the newer "Next Experience" workspaces, and the cost of the Pro/Enterprise tiers can be a barrier for mid-sized operations. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Asset Management solving and how is that benefiting you?

We primarily used ServiceNow ITAM to solve the issue of License Leakage and Audit Exposure. By utilizing the Software Asset Management (SAM) professional module, we were able to identify "shelfware" (unused licenses) and reclaim them, resulting in a 15% reduction in our annual SaaS spend. Furthermore, it has streamlined our hardware lifecycle—from procurement requests in the Service Portal to the automated triggers for asset disposal and data destruction certificates. Review collected by and hosted on G2.com.