--- title: ChatBot Reviews meta\_title: 'ChatBot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how ChatBot works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 26 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # ChatBot Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ChatBot but has limited features. Are you part of the ChatBot team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ChatBot.com is the AI Agent builder with the customer service platform by Text used by ecommerce, retail, SaaS, marketing, education, healthcare, and enterprise teams across more than 35,000 brands. Businesses train the AI Agent on their own content, including website URL, help center, product documentation, or uploaded files, and deploy it to answer customer questions, recommend products, guide shoppers through checkout, and generate leads. When a conversation needs a person, the AI Agent hands off to a human with full context. The AI Agent is configured and managed inside the Text.com platform. Teams describe custom skills in natural language, and the platform generates the underlying automation logic. Multiple AI Agents can operate simultaneously across an organization's inbox, each with its own knowledge sources, skills, and channels. Key features: AI Agent trained on business content. Website, help center, product documentation, and uploaded files inform every response, so answers match the business. Custom skills in natural language. Describe what the AI Agent should do, and Text generates the multi-step workflow behind it. Multichannel deployment. One AI Agent serves website chat widget, Facebook Messenger, Slack, SMS, and LiveChat. E-commerce features. Product recommendations, cart abandonment recovery, and direct integrations for Shopify and BigCommerce. Human handoff and shared inbox. AI Agents route to human agents inside the Text.com inbox, with full conversation history and customer context preserved. ChatBot.com connects to LiveChat, HelpDesk.com, Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, Facebook Messenger, and Zapier through one-click integrations, an open API, and webhooks. Reported customer outcomes include over $1.5M generated in eight months from a single deployment, and 20% communication time saved across 13 domains with more than 800,000 monthly visitors. Sales through the AI Agent report average order values of $430 and roughly $11,000 per month in additional revenue. Pricing starts at $19 per user per month, with a 14-day free trial and no credit card required. * * * Seller [Text](https://www.g2.com/sellers/text) Discussions [ChatBot Community](https://www.g2.com/products/chatbot/discuss) Languages Supported Bulgarian, Czech, Danish, English, Estonian, Finnish, French, Italian, Dutch, Polish, Portuguese, Spanish, Swedish, Ukrainian Overview by Szymon Klimczak Show More ## Pricing Pricing provided by ChatBot. ### Starter $50 per month ### Team $149 per month [ View More Pricing Information ](https://www.g2.com/products/chatbot/pricing) ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![TARS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TARS") TARS 4.6/5(171) ](https://www.g2.com/products/tars/reviews) [ View All Alternatives ](https://www.g2.com/products/chatbot/competitors/alternatives) ## User Insights Average based on 26 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Muzammil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muzammil M.") MM Muzammil M. Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually Graphic Design Small-Business (50 or fewer emp.) 7/2/2026 Guest users or non-business users of the software, not included in G2 scores. "Effortless Customer Query Handling with a Simple Flow-Based Setup" 5/5 What do you like best about ChatBot? What I like most is how easily it handles common customer queries without needing constant human support. Once set up, it can manage basic conversations, guide users, and reduce the load on the support team. The flow-based setup also makes it easier to design responses without heavy technical work. Review collected by and hosted on G2.com. What do you dislike about ChatBot? Sometimes the responses feel a bit too scripted and don’t fully understand complex or unclear user inputs. It also takes some effort to fine-tune the conversation flows so users don’t get stuck in loops. A bit more flexibility in handling natural conversations would improve the experience. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? It helps reduce repetitive support work by handling frequently asked questions automatically. This allows the support team to focus on more complex issues while users still get quick responses. It improves response time and makes basic customer support more consistent. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite MK Monika K. Customer Success Bot Coach Small-Business (50 or fewer emp.) 1/15/2026 "My experience with Chatbot from Text" 5/5 What do you like best about ChatBot? I have been working with the chatbot for a year now and I like that the chatbot clearly explains what’s available, can offer email follow-ups, and can switch languages when needed. It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues. It’s easy to use once you get the hang of it. I also appreciate the human input it enables, and the support behind the feature is excellent - always available to answer my questions. Review collected by and hosted on G2.com. What do you dislike about ChatBot? The search feature could be more accurate, right now it is based on key words. It is possible to update database via API but it requires more advanced knowledge. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? The bot takes care of repetitive questions, which lets agents focus on more complex cases. Customers get instant answers instead of waiting in queues, and support doesn’t disappear when agents log off. It also routes chats to the right team, in the right language, and with the right context, so customers receive the same accurate information every time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Valeria M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valeria M.") VM Valeria M. Tech Support Analyst Mid-Market (51-1000 emp.) 7/29/2025 "Easy solution, great results" 4.5/5 What do you like best about ChatBot? The ease of setting responses and actions, simplifying solutions and also responses, and making employees' daily work easier. Review collected by and hosted on G2.com. What do you dislike about ChatBot? Sometimes, it's difficult to teach a bot to understand the end user, it leads to endless loops, it's also complicated when a user wants to contact an agent and ends up annoyed because the bot doesn't understand some instructions. The difficulty when there's a writing problem, etc. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? It was our main method of communication with the end customer. It's the only tool that met the specifications we required to achieve our objectives. It replaced an old, poorly configurable communication tool that was nothing more than a simple "messenger" allowing us to add past conversations, archive users, identify common issues, automatically create tickets and more. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shuichi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shuichi M.") SM Shuichi M. marketing Internet Small-Business (50 or fewer emp.) 5/25/2025 "AI runs with a single emoji! Slack AI Kotarou" has been released!" 5/5 What do you like best about ChatBot? Just press an emoji on Slack to activate the AI. This AI tool can instantly handle complicated tasks such as thread summarization, translation, and launching custom bots. Review collected by and hosted on G2.com. What do you dislike about ChatBot? The fact that it must be used across multiple AIs Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Translate Slack threads in real time on Slack with support for over 100 languages with a single emoji. Support global team management. Summarize easily with Ability to freely link emojis to prompts, allowing for customization to suit your team. Code reviews, email content, and article ideas can also be created. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Rajan Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajan Y.") RY Rajan Y. Technical support engneer Mid-Market (51-1000 emp.) 8/21/2025 Guest users or non-business users of the software, not included in G2 scores. "It is good for product" 5/5 What do you like best about ChatBot? Yes, I used a chatbot last 1 year. It is good and easily accessible Review collected by and hosted on G2.com. What do you dislike about ChatBot? NO dislike about this. Every server is good for this product Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? I am using for customer support for chabot and it is very usefull even we translate to language throuh chatbot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sushma M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushma M.") SM Sushma M. Technical Recruiter Mid-Market (51-1000 emp.) 1/31/2025 Guest users or non-business users of the software, not included in G2 scores. "A new era of unpacking divine" 4.5/5 What do you like best about ChatBot? The chatbot chats casually as it makes us feel like a real conversation with humans, and it's pretty impressive as it adapts to all tones seamlessly and it's easy to access Review collected by and hosted on G2.com. What do you dislike about ChatBot? Sometimes the chatbot response feels like as its too formal and scripted Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Chat Bot provides quick and reliable answers to me whenever required without needing to ding into various sources Review collected by and hosted on G2.com. Show More 2/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chandan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandan M.") CM Chandan M. Product Manager Small-Business (50 or fewer emp.) 8/10/2023 "Amazing no code chatbot tool with multi integration support" 4.5/5 What do you like best about ChatBot? What really stands out for me is the user-friendly no code chatbot builder. Its flow based and simple to do conversation design. Navigating through the platform and integration is super easy. the customization options are pretty rad. Being able to tailor the chatbot's responses to match the brand's tone and style is a sweet touch. Review collected by and hosted on G2.com. What do you dislike about ChatBot? Even though chatbot.com has some great stuff going on, there are a couple of things that might raise concern. I created chatbot for facebook but when I reached to support team for issues, I didn't get better response . They said that they are not open for call support. Also, the pricing can be a bit on the higher side, which might not be the best fit for smaller budgets. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Chatbot.com is tackling the challenge of customer support and engagement on a whole new level. It's like having a virtual assistant that handles routine queries and tasks, freeing up actual humans to tackle the more complex stuff. Its integration library is amazing and I was able to even integrate it with my custom APIs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Small-Business (50 or fewer emp.) 1/18/2023 "Great experience, saves me plenty of time, increases productivity" 4.5/5 What do you like best about ChatBot? Ability to research information and to use accurate data in minimal time Review collected by and hosted on G2.com. What do you dislike about ChatBot? Unavailable most times, network issues or server issues Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Develop ideas and come up with solutions to different problems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anthony S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony S.") AS Anthony S. Client Services Director Mid-Market (51-1000 emp.) 1/7/2022 "Great experience with this tool and a welcomes intro into AI" 4.5/5 What do you like best about ChatBot? Great workflow builder with a variety of features. Strong customisation. Good API integration and workarounds should you not wish to integrate into CRM systems. Analytics generated through integration are very useful. Integration into LiveChat. Good value. Easy learning curve. Very east to embed into websites. Good looking bot. Review collected by and hosted on G2.com. What do you dislike about ChatBot? There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat. Learning aspects were manual at time of our configuration with no AI supporting further learning. Not enough configuration around the bot display to end users. Would be nice to integrate additional items at pop-up of chat bot such as a status page/uptime through third parties. Review collected by and hosted on G2.com. Recommendations to others considering ChatBot: Very easy to start playing with the concept so start small but then start to think big and see how far you can push having bots. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Business Intelligence around product usage - pain points / help points. Self-Service through automated workflow streams. Ticket creation. Feedback on product / service. Modernising product. Cost / time savings. Development insight. Review collected by and hosted on G2.com. Show More 7/7/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 1/11/2022 "Amazing, easy to set up and use. GREAT" 5/5 What do you like best about ChatBot? Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook. Review collected by and hosted on G2.com. What do you dislike about ChatBot? It's not linked to WhatsApp. I use it with my landing page and Facebook community, but not integrated with WhatsApp yet. Review collected by and hosted on G2.com. Recommendations to others considering ChatBot: It's a must to have a chatbot in 2022. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Mostly have a bot that can answer 24-7. Without chatbot any lead I've received from 23:00 pm to 6:00am was a lost lead. When I integrate chatbot, the bot can answer any questions and get the customer information to make contact later. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by ChatBot. ### Starter $50 per month ### Team $149 per month ### Business $499 per month [ View More Pricing Information ](https://www.g2.com/products/chatbot/pricing) ChatBot Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_534e8f3406c42835b74f1b1e85f6e59e/chatfuel.png "Product Avatar Image") Chatfuel 4.4/5(45) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-chatfuel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-drift) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Best provider of Managed Detection and Response](https://www.g2.com/discussions/best-provider-of-managed-detection-and-response)[What is the best property management software for multi-unit properties?](https://www.g2.com/discussions/what-is-the-best-property-management-software-for-multi-unit-properties)[DraftSight vs Autodesk DWG TrueView vs Autodesk Viewer: which is actually worth using for day-to-day design review?](https://www.g2.com/discussions/draftsight-vs-autodesk-dwg-trueview-vs-autodesk-viewer-which-is-actually-worth-using-for-day-to-day-design-review) [Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor)[Best enterprise resource planning system for mid-sized businesses](https://www.g2.com/discussions/best-enterprise-resource-planning-system-for-mid-sized-businesses)[Pros and Cons Details](https://www.g2.com/products/chatbot/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)