--- title: ChatBot Reviews meta\_title: 'ChatBot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how ChatBot works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 26 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # ChatBot Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ChatBot but has limited features. Are you part of the ChatBot team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ChatBot.com is the AI Agent builder with the customer service platform by Text used by ecommerce, retail, SaaS, marketing, education, healthcare, and enterprise teams across more than 35,000 brands. Businesses train the AI Agent on their own content, including website URL, help center, product documentation, or uploaded files, and deploy it to answer customer questions, recommend products, guide shoppers through checkout, and generate leads. When a conversation needs a person, the AI Agent hands off to a human with full context. The AI Agent is configured and managed inside the Text.com platform. Teams describe custom skills in natural language, and the platform generates the underlying automation logic. Multiple AI Agents can operate simultaneously across an organization's inbox, each with its own knowledge sources, skills, and channels. Key features: AI Agent trained on business content. Website, help center, product documentation, and uploaded files inform every response, so answers match the business. Custom skills in natural language. Describe what the AI Agent should do, and Text generates the multi-step workflow behind it. Multichannel deployment. One AI Agent serves website chat widget, Facebook Messenger, Slack, SMS, and LiveChat. E-commerce features. Product recommendations, cart abandonment recovery, and direct integrations for Shopify and BigCommerce. Human handoff and shared inbox. AI Agents route to human agents inside the Text.com inbox, with full conversation history and customer context preserved. ChatBot.com connects to LiveChat, HelpDesk.com, Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, Facebook Messenger, and Zapier through one-click integrations, an open API, and webhooks. Reported customer outcomes include over $1.5M generated in eight months from a single deployment, and 20% communication time saved across 13 domains with more than 800,000 monthly visitors. Sales through the AI Agent report average order values of $430 and roughly $11,000 per month in additional revenue. Pricing starts at $19 per user per month, with a 14-day free trial and no credit card required. * * * Seller [Text](https://www.g2.com/sellers/text) Discussions [ChatBot Community](https://www.g2.com/products/chatbot/discuss) Languages Supported Bulgarian, Czech, Danish, English, Estonian, Finnish, French, Italian, Dutch, Polish, Portuguese, Spanish, Swedish, Ukrainian Overview by Szymon Klimczak Show More ## Pricing Pricing provided by ChatBot. ### Starter $50 per month ### Team $149 per month [ View More Pricing Information ](https://www.g2.com/products/chatbot/pricing) ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![TARS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TARS") TARS 4.6/5(171) ](https://www.g2.com/products/tars/reviews) [ View All Alternatives ](https://www.g2.com/products/chatbot/competitors/alternatives) ## User Insights Average based on 26 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Khushboo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushboo S.") KS Khushboo S. Small-Business (50 or fewer emp.) 3/9/2023 "ChatBot Review" 3.5/5 What do you like best about ChatBot? ChatBot helps you to have human-like conversations with your clients and customer. The front desk job can be eliminated via the use of a chatbot. It can be the voice of companies and work multiple sessions. Review collected by and hosted on G2.com. What do you dislike about ChatBot? You need to take care of which kind of voice you want to depict for your business whether gentle, loud, etc. Make it as efficient to deliver high customer engagement. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? ChatBot is helpful in customer engagement by delivering multiple sessions for the clients, eliminating the high front-end desk job. It is being adopted to become the voice of business and deliver high customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/24/2019 "Automatic responses." 3.5/5 What do you like best about ChatBot? This tool allows you to configure automatic responses in chats, Messenger, WhatsApp, Slack, Livechat, among others. It is easy to use and has great performance. Review collected by and hosted on G2.com. What do you dislike about ChatBot? There is nothing negative on this platform. Review collected by and hosted on G2.com. Recommendations to others considering ChatBot: This tool is easy to use, improves communications, and is a good work implementation. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? This tool allows for better work performance, better understanding and communication between colleagues and friends, enables the integration of various bots, and takes up very little space in my device's memory. Review collected by and hosted on G2.com. Show More 9/26/2019 Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated JW Jason W. Marketing Assistant Small-Business (50 or fewer emp.) 12/17/2018 "Automate your website to sell and handle relations for you!" 4/5 What do you like best about ChatBot? I love that ChatBot is easily intergrated into LiveChat, it make connecting to your website easy. I also love how easy it is to use Chatbot to build a flow chart of conversations to gather keywords and answer responses of the customer. From that we can either help them solve their problem or generate a lead. Review collected by and hosted on G2.com. What do you dislike about ChatBot? I dislike that it's not easy for chatbot to identify certian phrases that are connected to others. This may force it to go to the default response, and from that point it loses the immersion that you are talking to a real person. Review collected by and hosted on G2.com. Recommendations to others considering ChatBot: If you plan on using ChatBot, it'll take a while to get it near perfection. I would recommend creating a list of events or potential encounters and map it out on your website to try to predict how to fix it. Plan this out on paper and use each scenario, it'll take hours but it'll build value and make it seem like the client is talking to a real person. After that, use the chat logs where a client runs into an issue with the chat to learn what can happen and fix that scenario. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? With Chatbot, I'm able to communicate with our prospects without actually hiring extra staff. Every conversion is built upon the previous thanks to machine learning and allows us to gather leads for our sales staff if they have a question about our service, and allows us to redirect a client to our support if they have an issue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") GF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/24/2018 "My G2 experiencei " 4/5 What do you like best about ChatBot? The E commerce platform and Live chat are my favourite. Review collected by and hosted on G2.com. What do you dislike about ChatBot? So far, I am yet to have anything I dislike. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? Attending to multiple buyers via the live chat has helped in the number of personnel needed for telephone enquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by ChatBot. ### Starter $50 per month ### Team $149 per month ### Business $499 per month [ View More Pricing Information ](https://www.g2.com/products/chatbot/pricing) ChatBot Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_534e8f3406c42835b74f1b1e85f6e59e/chatfuel.png "Product Avatar Image") Chatfuel 4.4/5(45) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-chatfuel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-drift) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Best provider of Managed Detection and Response](https://www.g2.com/discussions/best-provider-of-managed-detection-and-response)[What is the best property management software for multi-unit properties?](https://www.g2.com/discussions/what-is-the-best-property-management-software-for-multi-unit-properties)[DraftSight vs Autodesk DWG TrueView vs Autodesk Viewer: which is actually worth using for day-to-day design review?](https://www.g2.com/discussions/draftsight-vs-autodesk-dwg-trueview-vs-autodesk-viewer-which-is-actually-worth-using-for-day-to-day-design-review) [Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor)[Best enterprise resource planning system for mid-sized businesses](https://www.g2.com/discussions/best-enterprise-resource-planning-system-for-mid-sized-businesses)[Pros and Cons Details](https://www.g2.com/products/chatbot/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)