--- title: ChatBot Reviews meta\_title: 'ChatBot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how ChatBot works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 26 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # ChatBot Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ChatBot but has limited features. Are you part of the ChatBot team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ChatBot.com is the AI Agent builder with the customer service platform by Text used by ecommerce, retail, SaaS, marketing, education, healthcare, and enterprise teams across more than 35,000 brands. Businesses train the AI Agent on their own content, including website URL, help center, product documentation, or uploaded files, and deploy it to answer customer questions, recommend products, guide shoppers through checkout, and generate leads. When a conversation needs a person, the AI Agent hands off to a human with full context. The AI Agent is configured and managed inside the Text.com platform. Teams describe custom skills in natural language, and the platform generates the underlying automation logic. Multiple AI Agents can operate simultaneously across an organization's inbox, each with its own knowledge sources, skills, and channels. Key features: AI Agent trained on business content. Website, help center, product documentation, and uploaded files inform every response, so answers match the business. Custom skills in natural language. Describe what the AI Agent should do, and Text generates the multi-step workflow behind it. Multichannel deployment. One AI Agent serves website chat widget, Facebook Messenger, Slack, SMS, and LiveChat. E-commerce features. Product recommendations, cart abandonment recovery, and direct integrations for Shopify and BigCommerce. Human handoff and shared inbox. AI Agents route to human agents inside the Text.com inbox, with full conversation history and customer context preserved. ChatBot.com connects to LiveChat, HelpDesk.com, Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, Facebook Messenger, and Zapier through one-click integrations, an open API, and webhooks. Reported customer outcomes include over $1.5M generated in eight months from a single deployment, and 20% communication time saved across 13 domains with more than 800,000 monthly visitors. Sales through the AI Agent report average order values of $430 and roughly $11,000 per month in additional revenue. Pricing starts at $19 per user per month, with a 14-day free trial and no credit card required. * * * Seller [Text](https://www.g2.com/sellers/text) Discussions [ChatBot Community](https://www.g2.com/products/chatbot/discuss) Languages Supported Bulgarian, Czech, Danish, English, Estonian, Finnish, French, Italian, Dutch, Polish, Portuguese, Spanish, Swedish, Ukrainian Overview by Szymon Klimczak Show More ## Pricing Pricing provided by ChatBot. ### Starter $50 per month ### Team $149 per month [ View More Pricing Information ](https://www.g2.com/products/chatbot/pricing) ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![TARS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TARS") TARS 4.6/5(171) ](https://www.g2.com/products/tars/reviews) [ View All Alternatives ](https://www.g2.com/products/chatbot/competitors/alternatives) ## User Insights Average based on 26 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Sameer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sameer G.") SG Sameer G. Chatbot Marketer Small-Business (50 or fewer emp.) 1/29/2022 "Not a big fan of this software but has some unique features which we needed" 2.5/5 What do you like best about ChatBot? Easy to set up, beginner-friendly, good AI, easy to train, and has some cool features which other software don't offer, that's the main reason going with this software. Review collected by and hosted on G2.com. What do you dislike about ChatBot? Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too. Review collected by and hosted on G2.com. Recommendations to others considering ChatBot: If you're exploring the software for chatbots, give it a try, you'll get 14 days trial. It's easy to set up and has some unique features which you may need. At the same time, explore other alternatives, then, according to your requirements, go with the one. Review collected by and hosted on G2.com. What problems is ChatBot solving and how is that benefiting you? To help with common queries of the users and nurture them to subscribe to our platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by ChatBot. ### Starter $50 per month ### Team $149 per month ### Business $499 per month [ View More Pricing Information ](https://www.g2.com/products/chatbot/pricing) ChatBot Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-fin) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_534e8f3406c42835b74f1b1e85f6e59e/chatfuel.png "Product Avatar Image") Chatfuel 4.4/5(45) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-chatfuel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/chatbot-vs-drift) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Best provider of Managed Detection and Response](https://www.g2.com/discussions/best-provider-of-managed-detection-and-response)[What is the best property management software for multi-unit properties?](https://www.g2.com/discussions/what-is-the-best-property-management-software-for-multi-unit-properties)[DraftSight vs Autodesk DWG TrueView vs Autodesk Viewer: which is actually worth using for day-to-day design review?](https://www.g2.com/discussions/draftsight-vs-autodesk-dwg-trueview-vs-autodesk-viewer-which-is-actually-worth-using-for-day-to-day-design-review) [Hoopla vs Ambition for a sales ops team that wants to drive rep engagement and performance visibility without paying for capabilities designed for a 500-person sales floor?](https://www.g2.com/discussions/hoopla-vs-ambition-for-a-sales-ops-team-that-wants-to-drive-rep-engagement-and-performance-visibility-without-paying-for-capabilities-designed-for-a-500-person-sales-floor)[Best enterprise resource planning system for mid-sized businesses](https://www.g2.com/discussions/best-enterprise-resource-planning-system-for-mid-sized-businesses)[Pros and Cons Details](https://www.g2.com/products/chatbot/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)