charles Reviews & Product Details

I use Charles for my automations and WhatsApp campaigns. It helps me communicate more effectively with my subscribers, target regions more precisely, and grow my database. I like the way our Journeys work and how many options we have for them to be set. It helps me bring new customers and open new conversations with the help of our Gorgias integration. The Charles team helped us to implement the settings, making the setup process smoother for us. Review collected by and hosted on G2.com.

The segmentations part, I think it would be great if this could be improved. Review collected by and hosted on G2.com.

I’ve been happy with Charles and the results so far. The platform has made it so easy and efficient to reach customers quickly, which has been a game changer for our business. The automation features, along with the recent updates to the campaign tools, have streamlined our processes and boosted our productivity. I also really appreciate the flexibility of the system, as it adapts to our needs seamlessly. On top of that, their service is great – always easy to reach and quick to assist. Highly recommend! Review collected by and hosted on G2.com.

occasional minor glitches but quickly resolved Review collected by and hosted on G2.com.

Our company successfully integrated Charles, streamlining engineering efforts & was very easy to implement. The tool was also very easy to use. This integration has yielded positive results in key business metrics. Review collected by and hosted on G2.com.

We wish Charles has more such integration with other platforms like iMessage & Meta which can further improve our metrics Review collected by and hosted on G2.com.

We recently tested WhatsApp with Charles, and we’re absolutely thrilled! The user experience is outstanding – everything is intuitive and easy to navigate. What impressed us the most was the quick support and the friendly, professional communication with the team. Charles has truly helped us work more efficiently and streamline our processes. We’re already excited to see the upcoming features! Highly recommended! Review collected by and hosted on G2.com.

We're already excited to see upcoming futures to take the WhatsApp Marketing to the next level. Review collected by and hosted on G2.com.

It's simply a fantastic tool, an excellent way to interact with customers in the most effective way possible. The tool has many features, is very user-friendly, and has a top-notch staff – always well-prepared and helpful. Antonio and Laie, two employees of the company, guide us step by step and have significantly helped us increase our revenue. Review collected by and hosted on G2.com.

The service costs are not always affordable for everyone, but with the right strategy, the investment is widely repaid Review collected by and hosted on G2.com.

This is an excellent application for managing clients both for sales and post-sales management. Very easy to use, intuitive, and with many tools, including analysis. Review collected by and hosted on G2.com.

Sometimes when I search for reports, they do not open correctly. Review collected by and hosted on G2.com.

Easy to use, you are totally autonomous in management

We use it for pre and post-sales customer service and especially to sell our products Review collected by and hosted on G2.com.

Slowness in setting up campaigns, but only recently. Review collected by and hosted on G2.com.

Starting with WhatsApp Marketing and therefore with Charles, I experienced a tremendous amount of support and assistance when getting everything set up. We had many special requests but received a lot of help, even being able to put some new features on the list. Review collected by and hosted on G2.com.

Like many other young software developers, there might be some more minor bugs every now and then. I would recommend testing more prominent features and getting in touch with Charles whenever trying out new projects to reduce errors. Review collected by and hosted on G2.com.

It is so easy to create campaigns, manage the community service and also to create automated flows. We built up a super easy leadgeneration process and are very happy with the results. Review collected by and hosted on G2.com.

The analytics functions could be even more meaningful and clear. And from time to time there are problems with the flow builder. But these are small things that the team is already working on and supporting with clever solutions. Review collected by and hosted on G2.com.

Very intuitive tool to build journey flows for automated conversations with clients. Review collected by and hosted on G2.com.

So far I don't have anything to criticize. Review collected by and hosted on G2.com.