charles Reviews & Product Details

charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp. It does so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. It supports businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CDP/CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy. charles' key products are 📣 Campaigns and 🚀Journeys. With Journeys, you set up and send engaging automated WhatsApp flows – like opt-in flows, WhatsApp product finders and Black Friday campaigns. With Campaigns, you can send outbound marketing messages to your consumers, and track responses.

Seller

Charles

Discussions

charles Community

Languages Supported

German, English, Italian

Solution Type

All-in-One

Overview by

Maxine Hess

Pricing

Pricing provided by charles.

WhatsApp marketing platform

Contact Us

1 Quote upon request 🙋‍♂️

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User Insights

Average based on 33 real user reviews.

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AF

Verified User in Furniture

Small-Business (50 or fewer emp.)

1/12/2021

"Conversational Commerce by CHARLES x woodboom"

5/5

What do you like best about charles?

the software that can be used flexibly and of course the growth that we can record through the software. How conversation can lead to sales so easily. Review collected by and hosted on G2.com.

What do you dislike about charles?

that too few platforms are currently included, but that will change over time. Review collected by and hosted on G2.com.

Recommendations to others considering charles:

just try it out, it's worth it. Review collected by and hosted on G2.com.

What problems is charles solving and how is that benefiting you?

We are replacing a lot of confusing emails with customers with the chat connection from Charles. We are much closer to our customers, which of course builds trust and leads to purchasing decisions. Review collected by and hosted on G2.com.

MV

Manh Tu V.

Chief Financial Officer

Small-Business (50 or fewer emp.)

4/8/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"charles support is incredible - individual + fast + competently - and their Tool is mind blowing"

5/5

What do you like best about charles?

Charles Support and the Charles Tool - the template variables Review collected by and hosted on G2.com.

What do you dislike about charles?

nothing coming in my mind - some feature's is missing but they come in a few weeks Review collected by and hosted on G2.com.

Response from Etienne Kiefer of charles

edit

Hey Manh Tu V, we highly appreciate your review. And yes, we are working hard and grow our product team to develop new features faster based on your feedback. 🤗

Charles team

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

5/17/2021

"Great software for forward-thinking DTC companies"

4.5/5

What do you like best about charles?

Very intuitive user interface, great team/support, and superior functionality. Review collected by and hosted on G2.com.

What do you dislike about charles?

Nothing so far. Obviously, the company has only started a year ago, but the product gets better week to week. Review collected by and hosted on G2.com.