Top 10 Certainly Alternatives & Competitors

Top 10 Alternatives to Certainly Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,761)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Certainly, Fin by Intercom is:
More usable
Easier to admin
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Live Chat
Help Desk

Gladly
By Gladly
4.7/5
(1,090)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Certainly, Gladly is:
More usable
Easier to admin
Easier to set up
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Live Chat
Help Desk

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Certainly, NiCE CXone Mpower is:
More usable
Easier to admin
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Help Desk
Customer Self-Service
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Tidio
By Tidio
4.6/5
(1,873)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Certainly, Tidio is:
More usable
Easier to admin
Easier to set up
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Live Chat
Help Desk

Plivo
By Plivo
4.5/5
(747)
Product Description
Global SMS & Voice calls for businesses of all sizes
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Reviewers say compared to Certainly, Plivo is:
More usable
Easier to admin
Easier to set up
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Live Chat
Help Desk

JustCall
By Saas Labs
4.3/5
(2,367)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Certainly, JustCall is:
More usable
Easier to admin
Easier to set up
Categories in common with Certainly:
AI Customer Support Agents
Digital Customer Service Platforms
Live Chat
Help Desk
Customer Self-Service

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(587)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Certainly, Five9 Intelligent Cloud Contact Center Platform is:
More usable
Easier to admin
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Live Chat
Help Desk

Gorgias
By Gorgias
4.6/5
(541)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to Certainly, Gorgias is:
More usable
Easier to admin
Easier to set up
Categories in common with Certainly:
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Live Chat
Help Desk

Kustomer
By Kustomer
4.5/5
(512)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Certainly, Kustomer is:
More usable
Easier to admin
Categories in common with Certainly:
AI Customer Support Agents
Digital Customer Service Platforms
Live Chat
Help Desk
Customer Self-Service

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G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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