Centrical Features
Platform (19)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 63 Centrical reviews.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 48 reviewers of Centrical have provided feedback on this feature.
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 52 Centrical reviews.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups. This feature was mentioned in 61 Centrical reviews.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. 58 reviewers of Centrical have provided feedback on this feature.
Mobility
Is accessible from a mobile device and by users on the go. This feature was mentioned in 47 Centrical reviews.
Reporting
Based on 57 Centrical reviews. Provides analytics tools that reveal important business metrics and track progress.
Dashboards
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. This feature was mentioned in 54 Centrical reviews.
Reporting
Based on 48 Centrical reviews and verified by the G2 Product R&D team. Displays standard reports at the end of each competition showing overall employee performance.
User, Role, and Access Management
Based on 48 Centrical reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Enterprise Scalability
Based on 41 Centrical reviews and verified by the G2 Product R&D team. Provides features to allow scaling for large organizations.
Data Import & Export Tools
Based on 46 Centrical reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file.
Performance and Reliability
Based on 48 Centrical reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.
Public Leaderboard
Based on 26 Centrical reviews. Offers a public leaderboard for users to view current standings
Private Leaderboard
Based on 24 Centrical reviews. Offers a private leaderboard for administrators to view current standings
Analytics
As reported in 26 Centrical reviews. Measure and report on user engagement with the platform
File support
Supports various file types including video
Mobile support
Allows users to access training content from mobile devices
Integration
Integrates with sales software such as sales performance management
Competition (6)
Competition Templates
Based on 48 Centrical reviews and verified by the G2 Product R&D team. Offers templates or examples of commonly used competition structures.
Custom Competitions
Based on 48 Centrical reviews and verified by the G2 Product R&D team. Allows administrator to create custom competitions based on KPIs specific to the team to which the competition is assigned.
Team Competitions
Based on 49 Centrical reviews and verified by the G2 Product R&D team. Set up competitions between groups of employees as opposed to competitions between individuals.
Simultaneous Competitions
Based on 47 Centrical reviews and verified by the G2 Product R&D team. Able to have multiple leaderboards and metrics running simultaneously for different groups of users.
Competition Adjustments
Based on 46 Centrical reviews and verified by the G2 Product R&D team. Easily modify leaderboards and goal metrics to support adjustments on how to motivate users.
Awards and Incentives
Provides sales teams with a list of rewards they can choose from based on high performance 31 reviewers of Centrical have provided feedback on this feature.
Employee Features (3)
User Profiles
Based on 49 Centrical reviews and verified by the G2 Product R&D team. Provides each employee with a user profile for personal statistics and progress.
Notifications
Based on 49 Centrical reviews and verified by the G2 Product R&D team. Alerts employees with competition-related news such as launches, leaderboard updates, reports, etc.
Mobile
Based on 31 Centrical reviews and verified by the G2 Product R&D team. Mobile app or mobile optimized website allows participants to easily view scores on the go.
Integrations (5)
CRM Integration
Based on 34 Centrical reviews and verified by the G2 Product R&D team. Integration with CRM software to access necessary metrics for the competition.
Social Collaboration Integration
Based on 36 Centrical reviews and verified by the G2 Product R&D team. Integration with social collaboration tools to allow employees to communicate about the competition and earn recognition.
TV Streaming
Based on 30 Centrical reviews and verified by the G2 Product R&D team. Streams leaderboards and other competition-related news on company's TV.
CRM Integration
Based on 19 Centrical reviews. Integration with CRM software to access and incorporate customer data
Social Media Integration
Based on 17 Centrical reviews. Integration with popular social networks for users to promote content or share their progress
Course Authoring (9)
Course Builder
Enables user to create courses. 34 reviewers of Centrical have provided feedback on this feature.
Role-Based Templates
Provides templates for course creation based on industry or role. This feature was mentioned in 31 Centrical reviews.
Assessments & Quizzes
As reported in 36 Centrical reviews. Designs and administrates tests and quizzes.
Instructor-Led Training
Enables for design of classes that are led by an instructor. 32 reviewers of Centrical have provided feedback on this feature.
Course Builder
Allows users to create sales training courses
Questions
Provides a range of premade question types for sales training courses
Instructor-Led Training
Enables for design of classes that are led by an instructor.
Customized Learning Paths
Allows managers to create custom learning paths based on role, or experience
Video simulations
Provides video coaching features with object handling scenarios
Course Delivery (3)
Learning Paths
Creates sequences of classes which must be taken in a specific order. 34 reviewers of Centrical have provided feedback on this feature.
Communication & Notifications
As reported in 36 Centrical reviews. Provides functionality to communicate and send notifications to users.
Assignment Scheduling
As reported in 35 Centrical reviews. Enables users to plan assignments and dispense them automatically.
Course Management (9)
Gamification
Motivates users by tracking points, achievements, and badges. This feature was mentioned in 39 Centrical reviews.
Varied User Types
Based on 38 Centrical reviews. Limits user access to certain functionality and courses.
Certifications
Provides custom certifications to distribute after course completion. This feature was mentioned in 33 Centrical reviews.
Industry Compliance
Based on 34 Centrical reviews. Provides training solutions that are compliant with industry regulations such as manufacturing, government, law enforcement, healthcare, and more.
Gamification
Motivates users by tracking points, achievements, and badges.
Assessments
Enables the design and administration of tests and quizzes.
Certifications
Provides custom certifications to distribute after course completion.
Manager Portals
Allows managers to see progress of trainees
Feedback
Provides features for coworkers and managers to provide feedback on sales training lessons
LMS Marketplace (3)
E-Commerce
Enables user to sell their courses and receive compensation electronically. 28 reviewers of Centrical have provided feedback on this feature.
Course Marketplace
Enables users to purchase and consume courses via an online marketplace. This feature was mentioned in 30 Centrical reviews.
Subscriptions
Based on 25 Centrical reviews. Enables user to sell and manage subscriptions to created courses.
Interface (2)
White Labeling
Based on 29 Centrical reviews. Customizes LMS experience with custom branding, personalized URL, and more.
Multilingual
Based on 29 Centrical reviews. Provides multiple language choices.
Incentives (4)
Badges
Based on 33 Centrical reviews and verified by the G2 Product R&D team. Assigns achievement badges to high-performing employees based on pre-determined standards.
Triggers
Based on 30 Centrical reviews and verified by the G2 Product R&D team. Automatically recognizes achievements that should be added to the leaderboard.
Commission Calculator
Based on 27 Centrical reviews and verified by the G2 Product R&D team. Helps users determine sales goals by calculating potential commission rates.
Leaderboards
Based on 33 Centrical reviews and verified by the G2 Product R&D team. Highlights top-performing employees to publicly reward their achievements.
Personalization (4)
Profiles
Based on 34 Centrical reviews and verified by the G2 Product R&D team. Creates user profiles similar to social media pages that display private or public statuses and updates.
Custom Reports
As reported in 34 Centrical reviews. Generates reports with customizable fields to further understand employee performance.
Dashboards
Based on 34 Centrical reviews and verified by the G2 Product R&D team. Visualizes individual and team insights such as new leads and outbound calls.
Goal Setting
Based on 32 Centrical reviews and verified by the G2 Product R&D team. Allows teams to set trackable goals within the tool.
Administrative (3)
Integration
Based on 30 Centrical reviews and verified by the G2 Product R&D team. Integrates with CRM and financial systems to help determine goals
Employee Structure
Based on 30 Centrical reviews and verified by the G2 Product R&D team. Organizes team members by roles, activities and objectives and weighs tasks by importance.
Behavior Monitoring
Based on 31 Centrical reviews and verified by the G2 Product R&D team. Allows managers and administrators to peruse profiles and monitor employee behavior and performance.
Quality Assurance (3)
Evaluation
As reported in 29 Centrical reviews. Provides tools for evaluating customer interactions
Calibration
Offers features for maintaining fair and consistent scoring This feature was mentioned in 28 Centrical reviews.
Reports
Generates quality and performance reports 32 reviewers of Centrical have provided feedback on this feature.
Engagement (3)
Feedback
As reported in 30 Centrical reviews. Tools for providing personalized feedback and coaching sessions
Dashboards
Provides a centralized dashboard for agents to view their scores and feedback 30 reviewers of Centrical have provided feedback on this feature.
Training
As reported in 30 Centrical reviews. Tools for educating and training agents
Performance (2)
Integrations
Based on 28 Centrical reviews. Integrates with other customer service or CRM software
Compliance
Based on 31 Centrical reviews. Helps ensure customer privacy and data protection
Training & eLearning (7)
Assessments and Practice
As reported in 35 Centrical reviews. Provides quizzes, testing, and software simulations to reinforce and measure effectiveness of materials.
Content Delivery and Tracking
Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance. This feature was mentioned in 38 Centrical reviews.
Content Creation
As reported in 38 Centrical reviews. Creates training materials for instructor- and self-led courses.
Customer Training
As reported in 37 Centrical reviews. Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses.
Manager Portals
Based on 34 Centrical reviews. Allows managers to see progress of team members.
Content Storage and Management
As reported in 35 Centrical reviews. Provides functionality to store, organize, and search all training content.
Content Libraries
Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum. 34 reviewers of Centrical have provided feedback on this feature.
Marketing Gamification (6)
Templates
As reported in 26 Centrical reviews. Offers templates or examples of commonly used competition or game structures
Simultaneous Competitions
Allows administrator to run multiple campaigns at the same time 25 reviewers of Centrical have provided feedback on this feature.
Behaviors
Ability to define and track custom user behaviors This feature was mentioned in 25 Centrical reviews.
Rewards
Based on 25 Centrical reviews. Offers a variety of different rewards for completing actions
Customization
As reported in 26 Centrical reviews. Allows administrator to create custom competitions and rewards based on marketing campaigns
Mobile App
Mobile app or mobile optimized site allows users to participate and view scores on their mobile devices This feature was mentioned in 22 Centrical reviews.
Platform Basics (3)
Performance Benchmarking
Compare survey results to industry benchmarks to locate key areas for improvement. Evaluate survey results at either a high-level or individual employee level. 58 reviewers of Centrical have provided feedback on this feature.
Reporting & Dashboards
Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. 62 reviewers of Centrical have provided feedback on this feature.
Interoperability
Connects to external systems and applications as needed to complete team workflows. This feature was mentioned in 42 Centrical reviews.
Platform Content (4)
Employee Pulse Surveys
As reported in 54 Centrical reviews. Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction.
Survey Customization
Based on 57 Centrical reviews. Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity.
Goal and Challenge Creation
Based on 57 Centrical reviews. Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.
Science-based templates
Provides content templates built by academics and/or practitioners and leverage science and research. 38 reviewers of Centrical have provided feedback on this feature.
Platform Additional Functionality (4)
Employee Segmenting
As reported in 55 Centrical reviews. Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments.
Goal and Challenge Creation
As reported in 57 Centrical reviews. Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools.
Peer Recognition
Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. This feature was mentioned in 61 Centrical reviews.
Social Feedback Portal
Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. 45 reviewers of Centrical have provided feedback on this feature.
Onboarding (3)
Documentation
Manages files and documents required to onboard new employees.
Coaching
Assign coaches to new employees based on role and experience.
Programs
Define various types of onboarding programs that can be customized by role or team.
Generative AI (6)
AI Text Generation
Allows users to generate text based on a text prompt. 18 reviewers of Centrical have provided feedback on this feature.
AI Text Summarization
As reported in 18 Centrical reviews. Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Generation
As reported in 13 Centrical reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 13 Centrical reviews. Condenses long documents or text into a brief summary.
AI Text-to-Image
Based on 13 Centrical reviews. Provides the ability to generate images from a text prompt.
Agentic AI - Gamification (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Corporate Learning Management Systems (2)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Sales Gamification (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Sales Performance Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Technology Glossary Features
View definitions of the features and discover new technology terms.
Peer recognition is how colleagues express appreciation to one another. Learn more about the benefits of a peer recognition program and the best practices needed to make it work.
Team competitions are contests between coworkers that can improve company culture and build camaraderie. Learn more about types of team competitions and how they can benefit organizations.




