--- title: Centrical Reviews meta_title: 'Centrical Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how Centrical works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 128 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Centrical Reviews **Vendor:** Centrical **Category:** [Sales Gamification Software](https://www.g2.com/categories/sales-gamification) **Average Rating:** 4.6/5.0 **Total Reviews:** 128 ## About Centrical Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages. With offices in New York, London, Israel, and Melbourne, Centrical customers include leading multinational enterprises such as British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and more. ## Centrical Pros & Cons **What users like:** - Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. (22 reviews) - Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. (19 reviews) - Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. (15 reviews) - Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. (14 reviews) - Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. (13 reviews) - Ease of Use (12 reviews) - Engagement (12 reviews) - Performance Tracking (9 reviews) - Users love the **real-time rewards** from Centrical, enhancing motivation and creating a vibrant office atmosphere. (8 reviews) - Users appreciate the **motivating rewards system** of Centrical, enhancing employee development and boosting team performance. (8 reviews) **What users dislike:** - Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. (5 reviews) - Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. (4 reviews) - Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. (4 reviews) - Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. (4 reviews) - Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. (3 reviews) - Users find the **delays in setup and configuration** of Centrical to be frustrating and time-consuming. (3 reviews) - Users find the **analytics inadequate** , citing difficulty in flexibility, customizability, and overall ease of use. (3 reviews) - Inadequate Reporting (3 reviews) - Poor Reporting (3 reviews) - Users often find **slow performance** in Centrical, with lengthy setup times and challenges in customization affecting efficiency. (3 reviews) ## Centrical Reviews ### 1. It was good of i would of used it more **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Centrical?** It was really easy to navigate and had a good user interface. **What do you dislike about Centrical?** Too easy to skip through stuff and not actually do it. **What problems is Centrical solving and how is that benefiting you?** Learning about equipment and sales tactics ## Centrical Discussions - [What does centrical do?](https://www.g2.com/discussions/what-does-centrical-do) - 1 comment, 1 upvote - [Can I get an overview of GamEffective?](https://www.g2.com/discussions/gameffective-overview) - 1 comment, 1 upvote - [What is GamEffective?](https://www.g2.com/discussions/gameffective) - 1 comment, 1 upvote - [What is Centrical app?](https://www.g2.com/discussions/what-is-centrical-app) - 1 comment - [View Centrical pricing details and edition comparison](https://www.g2.com/products/centrical/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A03%3A49+-0500&secure%5Bsession_id%5D=dff9d7fc-e029-485c-8809-3ad659c3b7fa&secure%5Btoken%5D=a116e3609d45b5a74ad9305a36952cf747ddd193f14b64c5f057bc52805a3d05&format=llm_user) ## Centrical Integrations - [Gemini](https://www.g2.com/products/google-gemini/reviews) ## Centrical Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Quality Assurance** - Evaluation - Calibration - Reports **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making - Asynchronous Learning - Blended Learning - Self-paced Learning **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Integrations** - CRM Integration - Social Media Integration - Third-Party Integrations **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Agentic AI - Sales Gamification** - Autonomous Task Execution **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance** - Third-Party Integrations - Compliance **Platform** - Public Leaderboard - Private Leaderboard - Analytics - Visual Analytics - Reporting/Analytics - Real-Time Analytics **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Platform** - File support - Mobile support - Integration **Additional Functionality** - Communication Management - Customer Experience Management - Customer Database - Content Creation - Monitoring - API - Gamification - Customizable Reports - Engagement Tracking - Content Management - Email Management - Activity Dashboard - AI Copilot - Generative AI - Surveys & Feedback - Real-Time Data - Activity Tracking - Access Controls/Permissions - Customizable Fields - Campaign Management - Customer History - Real-Time Reporting - Customizable Branding - Widgets - Tagging - Customer Portal - Churn Management - Feedback Management - Event Triggered Actions - Multi-Channel Communication - Sentiment Analysis - Multi-Language - Customer Segmentation - Alerts/Notifications - Live Chat - Employee Engagement - Assessment Management - Rewards Management - Performance Management - For Sales Teams/Organizations - Reporting & Statistics - For Training/Education - Learning Management - Goal Setting/Tracking - Training Management - Badge Management - Collaboration Tools - Dashboard Creation - Drag & Drop - Mobile Access - Performance Metrics - Employee Reward Programs - Contest Management - Interactive Content - Personalization - Data Import/Export - Progress Tracking **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Onboarding** - Documentation - Coaching - Programs **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Generative AI** - AI Text-to-Speech **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation **Employee Features** - User Profiles - Notifications - Mobile ## Top Centrical Alternatives - [Spinify](https://www.g2.com/products/spinify/reviews) - 4.6/5.0 (1,001 reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - 4.6/5.0 (575 reviews) - [SalesScreen](https://www.g2.com/products/salesscreen/reviews) - 4.7/5.0 (484 reviews)