--- title: CDR Call Reporting for Cisco Reviews meta_title: 'CDR Call Reporting for Cisco Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 85 reviews by the users' company size, role or industry to find out how CDR Call Reporting for Cisco works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 85 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CDR Call Reporting for Cisco Reviews **Vendor:** Variphy **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.8/5.0 **Total Reviews:** 85 ## About CDR Call Reporting for Cisco Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services ## CDR Call Reporting for Cisco Reviews ### 1. Packed full of canned reports and powerful tools for CUCM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about CDR Call Reporting for Cisco?** I really like that Variphy reports end to end calls. **What do you dislike about CDR Call Reporting for Cisco?** I have seen that some calls are not passed from the Gateway to CUCM like 911 calls. II am assuming that it was because the length of the call was too short, but, emergency services still receives this call as a hangup. It would really be great if Variphy could access that CDR, compare to see if CUCM has received it or not, and report on it as well. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Call Accounting ### 2. The CDR reporting has been working **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about CDR Call Reporting for Cisco?** The reporting features have been working for us so far. We use to use Metropolis as a third party reporting and we moved to Variphy reporting to replace the Cisco CDR. **What do you dislike about CDR Call Reporting for Cisco?** We had to get a third party reporting for more customizations. We used Metropois for awhile and move to Variphy. Not able to create real-time custom widgets for the hunt group and contact center. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We hardly utilize the CDR for our reporting since we utilize the Variphy system to create our own reports for the Enterprise hunt group and the District hunt groups. ### 3. Best solution on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about CDR Call Reporting for Cisco?** We always get a fast response from support and the Engineers are always very knowledgable and willing to help. We've used other solutions in the past and this is by far the most robust , user fiendly, and reliable solution we have seen. implementation documentation is excellent. Troubleshooting documentation is excellent and integration is a breeze. We process more than a million calls a day, reliably. **What do you dislike about CDR Call Reporting for Cisco?** no complaints. excellent product and people. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** accurately process,maintain,document more than a million calls per day. we're able to create dashboards to quickly digest this information for troublshooting and reliability purposes within our network ### 4. Fast service and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about CDR Call Reporting for Cisco?** The ability to track down calls and understand how the call flow works. **What do you dislike about CDR Call Reporting for Cisco?** Some of the reporting data has names that make it hard to understand what the data is really for. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Call abandonment rates and timing on calls ### 5. I had a service that was crashed, response was prompt and prodigious. **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about CDR Call Reporting for Cisco?** It allows great tracking for finding issues of call reporting and forwarding within the hospital network **What do you dislike about CDR Call Reporting for Cisco?** sometimes the reporting site crashes, and we're unsure of the upgrade path for the OS. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Capturing calls and where they called and terminated within the system. ### 6. Variphy is easy to use, administer and upgrade **Rating:** 4.0/5.0 stars **Reviewed by:** Edmond G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about CDR Call Reporting for Cisco?** Variphy is easy to use, administer and upgrade. The filters take a little to get use to but once learned are easy to use. **What do you dislike about CDR Call Reporting for Cisco?** There is no ability to cluster 2 nodes.. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Provides valuable call info needed for legal disputes. Also, handles 911 notification. ### 7. Excellent Product and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about CDR Call Reporting for Cisco?** After using CDR and exporting it out for years....we switched over to Variphy I have been very happy with the product and support over the last 3 years. We were able to see our call flow outside of raw format for the first time and address a lot of issues with how we handle calls. **What do you dislike about CDR Call Reporting for Cisco?** I have not ran into anything I dont like yet. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Being able to metric and buidl reports on the data ### 8. Variphy Great Reporting Tool and Support Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about CDR Call Reporting for Cisco?** It is very easy to search for call records and setup automated reports. Variphy support has also been wonderful to work with, they go above and beyond. **What do you dislike about CDR Call Reporting for Cisco?** I have not found anything I dislike about Variphy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We are able to provide our users with timely and detailed reports. ### 9. Simple enough to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about CDR Call Reporting for Cisco?** seems to follow the cisco platform so setting up reports is easy enough if you are familiar **What do you dislike about CDR Call Reporting for Cisco?** Since its cisco you need to be very detailed with your report building or you will get to much data **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** This allows for clear reports for call center and other queue groups ### 10. Excellent tool and great technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about CDR Call Reporting for Cisco?** Great tool for troubleshooting and dashboards. **What do you dislike about CDR Call Reporting for Cisco?** I am very happy with this product, maybe the dashboards could be a bit easier to create **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Call trace for troubleshooting UCCX dash boards ### 11. Variphy Always Comes in Clutch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about CDR Call Reporting for Cisco?** Ease of use. The interface is very streamlined and makes it easy to find what you're looking for. **What do you dislike about CDR Call Reporting for Cisco?** Nothing really. I can't think of anything that could be done to make it easier to use. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Cost savings. Everyone that is hired requests a phone, but many employees never use the phone, thus we are paying for licnenses that are not used. This allows us to very easily run a report to see which users are actually using their phone and which are not. ### 12. Works much better than Cisco CDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about CDR Call Reporting for Cisco?** Cisco CDR is epileptic. It works sometimes, but does not work other times. **What do you dislike about CDR Call Reporting for Cisco?** Nothing that I can think of so far. It's the allround best tool in the market. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Accurate call logs; call tracing. ### 13. Variphy reporting is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about CDR Call Reporting for Cisco?** It gives me options that I don't have directly in cucm. **What do you dislike about CDR Call Reporting for Cisco?** I do not dislike anything about the product **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It allows me to quickly gather call info for my users. ### 14. Variphy reporting tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about CDR Call Reporting for Cisco?** AD intergrated! Reports simple and easy! The dashboard is amazing, and able to send shared links to other stakeholders. **What do you dislike about CDR Call Reporting for Cisco?** Couple of bugs, in huntgroup log-in status widget. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** So far we been benefiting from Variphy reporting ### 15. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about CDR Call Reporting for Cisco?** The Support has been amazing . I also like the free education **What do you dislike about CDR Call Reporting for Cisco?** I dont know that I have had any issues to complain about **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Tracking called numbers and call accounting ### 16. Redefining CDR/UCCX Reporting for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathon D. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about CDR Call Reporting for Cisco?** Personally, the feature-rich UI is what stands out for me. While using the software, being able to transition between the Dashboards, Widgets, Schedule reporting, and Remote phone control. The software and reporting have enabled us to remove multiple spreadsheets, as well as ascertain the proper staffing levels in our departments based on intervals and abandoned calls. We also are able to hold our staffing accountable on SLA's both on the customer support side as well as internal employee support. **What do you dislike about CDR Call Reporting for Cisco?** If I had to be extremely critical, and nitpicky, I would say some of the functionality within CCX reporting, as well as a user guide as to what each of the metrics monitored, may mean. **Recommendations to others considering CDR Call Reporting for Cisco:** Reach out to the Variphy Organizations Staff and support!! They are a pleasure to work with; they have answered the ticketings within hours and had most issues resolved the same day. Working in IT and Customer Support to have them treat me as good as I would hope my staff would treat our customers was a great experience. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy has helped us find unused extensions, clean up our CUCM directory, organize and manage the DID's, look at SIP usage, monitor what calls are answered, and specifically, what staff is not is not answering calls. ### 17. First in Class Product by First in Class Company **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Technical Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about CDR Call Reporting for Cisco?** Variphy does an incredible job of taking all of the information you want out of Cisco and making it user-friendly and easy to read, access and interpret. It is Top of the Class in CDR for Cisco Call Manager and CCX. **What do you dislike about CDR Call Reporting for Cisco?** The only thing that Variphy is missing for us is the ability to work with CCE. We are transitioning our CCX environment over and customers are already complaining that they no longer can get Variphy reports. **Recommendations to others considering CDR Call Reporting for Cisco:** The Variphy product is awesome, and the customer service and support that they provide is equal to the product itself. One of my favorite vendors to work! **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Real-time reports and wallboards for our contact centers. We use to spend countless hours having to pull reports and help translate them to the business. Variphy is so simple to use, we can allow our end-users to pull their own reports to their heart's content, and there is no longer a need for us to translate them to the customer, ### 18. Variphy is very useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about CDR Call Reporting for Cisco?** Variphy allows me to answer questions about our calls that I was unable to answer with out-of-the-box Cisco reports. I am able to use Variphy to turn data into information. I love the reporting capabilities and the ease of use of query design with Variphy's tools. **What do you dislike about CDR Call Reporting for Cisco?** My only complaint is that I've become dependent on Variphy to perform key elements of my job. The machine that hosts Variphy in my organization is currently down, and I'm a bit lost without it. **Recommendations to others considering CDR Call Reporting for Cisco:** Take the time to think about your structure before you implement. Once you get this up and running, you will not want to go back! **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Thanks to Variphy's CDR call reporting, I'm able to determine volume on our company's phone numbers, determine time of arrival of calls in queues and the occupancy rates of my queue agents, break down cause codes to determine how calls ended, report on agent performance, and display user information in dashboards that have a real-time impact on productivity. Using CDR call reporting has been integral to our acquisition processes as well. ### 19. Variphy Ninja Services **Rating:** 5.0/5.0 stars **Reviewed by:** Scott G. | Sr. Applications Project Specialist Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about CDR Call Reporting for Cisco?** Made the move to Variphy for Cisco CDR about 6 months ago. The best part of the experience so far is the customer service. Variphy offers a try it before you buy it plan, which includes an OVA to deploy the server in just minutes, simple, accurate documentation of the deployment process and the technical team aka Ninja Services. Start to finish the Variphy team has been 100% available and responsive to questions. All questions/issues were responded to accordingly and quickly. All of thisVariphy also comes with an excellent customer portal, access to a wealth of information and regularly scheduled lunch and learns with customers to share tips, tricks, solutions etc. **What do you dislike about CDR Call Reporting for Cisco?** Least favorite part of Variphy is that it works with CCX but not CCE. We knew this ahead of time so that was not a surprise. We were shopping for a CDR solution to replace one that was outdated and Variphy still met the need and filled the void. **Recommendations to others considering CDR Call Reporting for Cisco:** The Variphy product offering is a scalable solution that satisfies the need for a CDR solution. Additional modules can be purchased as needed and integrate with the existing solution on the fly. The customer service is above and beyond expectation. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Daily, Weekly and Monthly CDR reporting. Troubleshooting and the cradle to grave feature which leaves little room for doubt. We are still getting our feet wet with Variphy but absolute satisfaction at this time. Benefits with the reporting and troubleshooting that we have done to date are that there is little to no room for dispute. ### 20. 7 year Variphy Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Corey L. | Senior Voice Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about CDR Call Reporting for Cisco?** We have been using Variphy for seven years and as our needs for additional reporting, as-builts, dashboards, and wallboards grew, so did their feature set to match our needs and desires. We have always found their support staff great to work with whenever we had questions. **What do you dislike about CDR Call Reporting for Cisco?** It has always met any need or request we had. I can't think of any negatives. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It was very key in helping us resolve issues with phones not registering after upgrades. We also had a challenge where we needed to factory reset all the phones in our org, and Variphy assisted us in setting up a macro to run, saving us untold man-hours in going to each phone to do so. ### 21. Variphy has truly improved our insight into issues that would have normally flown under the radar. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about CDR Call Reporting for Cisco?** Variphy has dramatically expanded our troubleshooting toolkit and improved proficiency in the identification, troubleshooting, and resolution of issues. It truly goes above other tools that perform similar yet more simplistic functions and portrays an easy-to-read story of what's truly happening with calls. **What do you dislike about CDR Call Reporting for Cisco?** While the CDR functionality is truly oustanding, Variphy does struggle with providing additonal value beyond what's provided with a base Cisco VoIP deployment when it comes to Unity and CCX reporting. We'd love to be able to see more useful information for both of these as our usage of both continually expands. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** A large majority of our issues that we've been able to troubleshoot with the CDR call reporting have been related to oddities in calls and how widespread these occurrences are. It was easy for us to take a single call and setup the necessary automated alerts which allowed for us to fully understand the circumstances causing these issues and the necessary changes for resolving them. ### 22. Great product, even better service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about CDR Call Reporting for Cisco?** Honestly, what I like best is the support I get from these guys. Almost always same day, and they DO always either figure it out, or work to figure it out. I've never ended a call with them that I felt like they left me wanting or needing more. **What do you dislike about CDR Call Reporting for Cisco?** So this is something that I had to think long and hard about. If I had to say something that I wished was better, it would be a better 'canned reports' selection. When I first got my hands on Variphy, years ago, I had a lot of "guess and check" to do when trying to eliminate duplicate calls and making sure I was gathering all relevant calls in specific reports. I got it, and it's because of how powerful and robust Variphy is, that made it difficult to get what I wanted, so not exactly a bad problem to have. **Recommendations to others considering CDR Call Reporting for Cisco:** Variphy wins because of their service alone. Add to that point that the software is miles ahead of some past applications I've used, you have a clear favorite with Variphy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Adhoc call checking is my number 1 resource Variphy fills for me. At my current position, we don't run many monthly reports for department heads, so most of my Variphy usage is just checking on call examples. ### 23. Great tool for looking through CDR data with bonus tools like Phone Remote and AsBuilt Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about CDR Call Reporting for Cisco?** If anyone knows how time-consuming it is to look through Cisco CDR, this tool is a must-have. It cuts my time looking for records in half and provides extra stats you don't get from the raw CDR records. We have 100+ locations that we schedule daily reports to be sent so the managers can review call volume and stats for their sites which they love. We used to use different tools for remote phone monitoring and manipulation but Variphy has this functionality built-in so we can consolidate to a single tool which is great for management. The As-Built documentation module is also an added benefit when I need quick reports and not have to clean up bulk exports from the CUCM. **What do you dislike about CDR Call Reporting for Cisco?** I wouldn't say there are any downsides to using Variphy, but it would be helpful if there were more canned reports based off the phone system type or particular scenario. I am finding I have to use specific filters in order to display the data in a readable manner. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy allows us to show staffing issues based on the call volume statistics. We are always getting reports of the phone system not working because callers cant through or no answer, and Variphy has proven time again the issue is staffing is unavailable to answer the call volume they have. ### 24. Variphy CDR Reporting for Cisco takes out the guesswork! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about CDR Call Reporting for Cisco?** Variphy CDR Reporting converts all the guesswork out of the Cisco CDR export. Cisco likes to make many of the fields into hexadecimal, Unix time, etc, making it difficult to interpret, and Variphy fixes all that! It also puts it all into a nice database, making it VERY easy to search and export CDR records! **What do you dislike about CDR Call Reporting for Cisco?** Nothing! It's a great product! I can't say enough good things about it. I haven't run across any issues/concerns yet, even after 3 years! **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It very easily lets me trace calls end to end, including any transfers, conferences, etc. I get asked often "Who at xxxx called on this day, and who all did they talk to?" And I can very easily give them a full report quickly and easily. ### 25. Variphy Application the bomb **Rating:** 5.0/5.0 stars **Reviewed by:** Dave S. | Network Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about CDR Call Reporting for Cisco?** The ease of access, all applications are very stable, and most important the customer service. **What do you dislike about CDR Call Reporting for Cisco?** Nothing at this point is disliked. Great product. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Remote phone control for troubleshooting phones remotely. SIP trunk usage using dashboards and widgets are a great way to get an overview at any time. ### 26. Reporting and dashboard usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about CDR Call Reporting for Cisco?** Every evening at the end of the workday, my team receives a report reviewing abandoned calls, agent stats, and high volume times. These reports allow my management team to reach out to missed opportunities, agent training, and proper staffing on higher volume times. **What do you dislike about CDR Call Reporting for Cisco?** Variphy offers a wide range of reports for us to utilize. The only feature I would like to see changed is the customization of the report layout within the Variphy reporting. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** With CDR Call Reporting, we are decreasing our abandoned call rates but staffing during higher call volume times. CDR Reporting is assisting us to see agents' availability throughout the day and see where we can help them. ### 27. Variphy is the best tool for CDR and Reporting Cisco UCM Platform period. **Rating:** 5.0/5.0 stars **Reviewed by:** Kanwaljit J. | Principal Telecom Architect, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about CDR Call Reporting for Cisco?** Variphy is the best tool for CDR and Reporting Cisco UCM Platform period. It is not only CDR but its gets the latest info from CUCM so the reports can be customized and tailored to your organization's needs. Variphy's support is the best in the industry. Other companies should learn from them. **What do you dislike about CDR Call Reporting for Cisco?** Nothing. We love everything about Variphy. **Recommendations to others considering CDR Call Reporting for Cisco:** Just try it once, The implementation is very easy and you can run a POC in no time. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It is not only CDR but its gets the latest info from CUCM so the reports can be customized and tailored to your organization's needs. Variphy's support is the best in the industry. ### 28. Variphy Customer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Barry L. | S, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about CDR Call Reporting for Cisco?** The various options available for creating granular reporting **What do you dislike about CDR Call Reporting for Cisco?** Learning curve. A bit confusing to first understand how the report layouts work **Recommendations to others considering CDR Call Reporting for Cisco:** Request demo of features and request context sensitive help **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Medical practices needed daily metrics regarding their call volume. Reporting wasn't previously available. ### 29. It is a great tool that has upped our efficiency greatly! **Rating:** 4.5/5.0 stars **Reviewed by:** Jerome W. | Information Technology System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about CDR Call Reporting for Cisco?** All aspects of the program. It's clean and easy to use. **What do you dislike about CDR Call Reporting for Cisco?** Have not found an issue yet, but I will reach out if need be when or if I do. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** The main problem solved is efficiency and help with call accountability. ### 30. CDR Call Reporting Ease of Use **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn T. | VoIP & UC Technologist, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about CDR Call Reporting for Cisco?** The amount of customization you can do with the reports **What do you dislike about CDR Call Reporting for Cisco?** It's a bit overwhelming with the amount of stuff you can do, but it just takes practice to fine-tune your skills in the program **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Discovering calls that were dropping unexpectedly ### 31. I would be lost without Variphy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about CDR Call Reporting for Cisco?** I cannot say enough good things about the Variphy Insight application and the support team. I use the analytics and number management daily in my role as a voice engineer **What do you dislike about CDR Call Reporting for Cisco?** There really isn't anything that I dislike. Every new version of Variphy has been better than the last. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Variphy makes CDR analysis so much easier. I can easily troubleshoot issues using the call history tool and view the exact call path, which codec and gateway was used and I can see each leg of the call using the cradle to grave option. It has everything I need. ### 32. Perfection **Rating:** 5.0/5.0 stars **Reviewed by:** Eran J. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about CDR Call Reporting for Cisco?** Accurate Tech support with going beyond what is asked for, Dre was awesome, he knows his stuff! **What do you dislike about CDR Call Reporting for Cisco?** None, there was nothing disliked or problematic. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** SNMPv3 troubleshooting ### 33. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin H. | IT Telecom Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about CDR Call Reporting for Cisco?** Great reporting results and ease of set up. **What do you dislike about CDR Call Reporting for Cisco?** There wasn't much to dislike. The support and set up were pretty easy. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Monitoring prior to get ahead of the customer complaining about outages. ### 34. Time to shorten your time looking through dump logs! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about CDR Call Reporting for Cisco?** Variphy is VERY easy to use...once you have reports set up. I do not come from a very extensive Cisco background, especially with phones, but Variphy is pretty easy to pick up. Setting up reports? A little tricky; there are a LOT of ways to do it, alot of filtering that could be set up, but the vendor was very thorough and actually set up some basic ones for us and recommended to copy and build reports from the ones he made for us. **What do you dislike about CDR Call Reporting for Cisco?** As I mentioned previously, there are just SO many options for filtering, grouping, etc. I do wish it was very simple and to the point, but CDR dumps do have a lot of information and it has come in handy to have that extra filtering for certain reports. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** NO MORE TAKING HOURS FOR A SINGLE REPORT. I had to run a report on a phone for a log that was 2 weeks and it took me 2.5 hours to go through all the dumps and make the data "pretty" for the end user. NO MORE WITH VARIPHY. We also have set up 911 calls so we know who's been our biggest offender! Data doesn't lie. ### 35. Call Records the easy way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about CDR Call Reporting for Cisco?** Records are easy to read, you don't have to be a logs ninja to know incoming or outgoing meetings **What do you dislike about CDR Call Reporting for Cisco?** Lack to Macro's support. Phone remote control sometimes doesn't work **Recommendations to others considering CDR Call Reporting for Cisco:** Create your own custom scripts. Billing can be a ease Support of different filters, such as (Device Pool, Route Partitions, time of day calling etc. etc.) **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Day to day cdr records. Reporting and call analyst - [View CDR Call Reporting for Cisco pricing details and edition comparison](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+20%3A36%3A42+-0500&secure%5Bsession_id%5D=4be15b90-d297-44a0-8205-41bdf3e62860&secure%5Btoken%5D=ef5dfb61f3d1deca2a376490961c3fe9c8ea683c3f0be1450ee627ab643c0780&format=llm_user) ## CDR Call Reporting for Cisco Integrations - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## CDR Call Reporting for Cisco Features **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top CDR Call Reporting for Cisco Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (338 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,056 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,785 reviews)