CDR Call Reporting for Cisco Features

Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point.

Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees.

Measure, manage and act on the key drivers of your digital employee experience,

Alert on easily configurable events over email to multiple parties.

Provides information related to unnecessary spending and unused resources relating to employee technologies.

Provides prebuilt scripts and configurable solutions which allow IT to remediate issues.

Gives clear guidance on what issues to prioritize, based on experience impact.

Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues.

Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events.

Provides tools to track and measure application or website performance.

Track problems and manage resolutions related to end-user experience issues.

Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Import and export data to and from software applications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and manage schedules and meetings via an integrated calendar

Set up connections to third-party platforms to improve business processes

Pipeline view and tracking lead status

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

View and track pertinent metrics to find patterns and gain insights from data

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Create, manage and track all task activities and progression

Store, manage, and track all electronic documents in a centralized location

Notifications/alerts for upcoming events or tasks

Score a lead on their quality or likelihood to buy based on certain behaviors

Manage contact details and communication with clients

A collection of customer information such as contact details, demographics, previous interactions, etc.

Organize customer data and accounts by user or geography

Leave comments and notes on documents for others to view

Define levels of authorization for access to specific files or systems

Access software remotely via mobile devices

Manage, store and organize emails within the system or via third-party apps

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Predefined actions automatically performed on the occurance of specific events

Track interaction history by documenting conversations for contacts

Group leads or contacts based on their specific characteristics

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Graphical representation of data

Schedule appointments via a calendar

Manage the process of attracting and converting business prospects into leads

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Search and filter data across systems to locate required information by entering keywords or certain criteria

Interact with data visualization elements, such as charts and graphs, to drill down into data

Survey designed the measure customer satisfaction with a product, service, and more

Tracks metrics that provide insight into how a user interacts with any interface or product

Send messages via SMS

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Pre-designed layouts that can be customized to match preferences and requirements

Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service

Software program that continuously adjusts its behavior based on observed data

Create and administer polls and surveys

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Communicate using direct chat or messages within the system

Customize contracts and forms to collect specific information

Visualize and analyze customer experience across all touchpoints and channels

Review data from past periods to reveal recurring tendencies and predict future performance

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

An extended application or connector that enables users to perform additional services with their current set of tools

Process of dividing customers into groups based on common characteristics

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows