# Blackbaud Altru vs Neon CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Neon CRM excels in user satisfaction, with many users highlighting its ability to manage events and access historical information easily. This comprehensive functionality is a significant advantage for organizations looking for a robust donor management system. - **Users say** that Blackbaud Altru offers a wide range of tools for institutional relationship management, making it a versatile option for various departments. However, some users feel that it may not be as intuitive as Neon CRM, which could impact day-to-day usability. - **Reviewers mention** that Neon CRM's support is a standout feature, with users appreciating the quick and helpful responses they receive. This level of support can be crucial for organizations that rely on timely assistance to navigate their software effectively. - **According to verified reviews** , Blackbaud Altru is praised for its ease of learning, with many users noting that the online resources are helpful for solving real-time problems. However, the overall user experience may not be as seamless as that of Neon CRM, which has received higher ratings for ease of use. - **Users highlight** that Neon CRM's multiple functionalities allow for complex assessments of donors and prospective donors, making it a powerful tool for organizations focused on maximizing their fundraising efforts. This capability is often seen as a key differentiator compared to Blackbaud Altru. - **G2 reviewers indicate** that while Blackbaud Altru has a solid reputation for being a comprehensive solution, its lower overall satisfaction ratings suggest that it may not meet the specific needs of all users as effectively as Neon CRM does, particularly for smaller organizations. | | Blackbaud Altru | Neon CRM | |---|---|---| | **Star Rating** | 3.6 out of 5 | 4.2 out of 5 | | **Total Reviews** | 34 | 432 | | **Largest Market Segment** | Small-Business (56.3% of reviews) | Small-Business (88.9% of reviews) | | **Entry Level Price** | No pricing available | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### Blackbaud Altru **Not enough data** ### Neon CRM Pros: - Ease of Use (56 reviews) - Features (43 reviews) Cons: - Difficult Learning (20 reviews) - Not Intuitive (20 reviews) --- ## Ratings Comparison | Rating | Blackbaud Altru | Neon CRM | |---|---|---| | **Meets Requirements** | 7.8 (29 reviews) | 8.3 (348 reviews) | | **Ease of Use** | 6.6 (30 reviews) | 7.9 (351 reviews) | | **Ease of Setup** | 6.2 (17 reviews) | 7.7 (263 reviews) | | **Ease of Admin** | 7.8 (15 reviews) | 8.3 (247 reviews) | | **Quality of Support** | 8.7 (29 reviews) | 8.2 (336 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (12 reviews) | 8.7 (248 reviews) | | **Product Direction (% positive)** | 8.3 (27 reviews) | 8.6 (328 reviews) | --- ## Pricing ### Blackbaud Altru #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Neon CRM #### Entry-Level Pricing Plan: Neon CRM Price: Starting at $99.00 Per Month Description: Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth. Key Features: - 360-Degree Constituent Management - Unlimited Users - Unlimited Forms [Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing) #### Free Trial No --- ## Features Comparison By Category ### Fundraising | Product | Score | Reviews | |---|---|---| | **Blackbaud Altru** | N/A | N/A | | **Neon CRM** | 7.8/10 | 174 | #### Administration | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Reporting** | Not enough data | 8.1 (161 reviews) | | **Interaction Tracking** | Not enough data | 8.1 (138 reviews) | | **Automation** | Not enough data | 7.7 (147 reviews) | | **Donor Profiles** | Not enough data | 8.6 (157 reviews) | #### Fundraising | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Campaign Management** | Not enough data | 8.4 (156 reviews) | | **Online Donation Portal** | Not enough data | 8.7 (160 reviews) | | **Event Planning** | Not enough data | 7.4 (144 reviews) | | **Recurring Donations** | Not enough data | 8.6 (156 reviews) | | **Peer-to-peer Fundraising** | Not enough data | 6.9 (91 reviews) | | **Mobile Capabilities** | Not enough data | 6.8 (111 reviews) | #### Marketing | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Email Marketing** | Not enough data | 7.5 (141 reviews) | | **Direct Mail Tools** | Not enough data | 6.9 (119 reviews) | ### Museum Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Altru** | 8.8/10 | 7 | | **Neon CRM** | N/A | N/A | #### Administration | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Analytics & Reporting** | 8.3 (6 reviews) | Not enough data | | **Volunteer Management** | Not enough data | Not enough data | | **Collections Management** | Not enough data | Not enough data | | **Recordkeeping** | Not enough data | Not enough data | #### Fundraising | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Membership Management** | 9.4 (6 reviews) | Not enough data | | **Donations & Fundraising** | 9.0 (7 reviews) | Not enough data | #### Guest Services | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Ticketing & Admissions** | 9.2 (6 reviews) | Not enough data | | **Event Registration** | 7.7 (5 reviews) | Not enough data | | **Group or Tour Reservations** | 9.3 (5 reviews) | Not enough data | | **Gift Shop POS** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | ### Donor Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Altru** | N/A | N/A | | **Neon CRM** | 7.8/10 | 196 | #### Administration | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **User Dashboard** | Not enough data | 8.3 (182 reviews) | | **Donor Profiles** | Not enough data | 8.5 (179 reviews) | | **Reporting** | Not enough data | 8.0 (180 reviews) | | **Templates** | Not enough data | 7.3 (172 reviews) | | **Customization** | Not enough data | 7.7 (177 reviews) | #### Donor Management | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Moves Management** | Not enough data | 7.1 (142 reviews) | | **Pledge Tracking** | Not enough data | 7.4 (133 reviews) | | **E-Document Storage** | Not enough data | 7.0 (137 reviews) | | **Acknowledgments & Communications** | Not enough data | 8.4 (174 reviews) | #### Interoperability | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Event Tracking** | Not enough data | 7.8 (151 reviews) | | **Gift Tracking** | Not enough data | 8.4 (144 reviews) | | **Fund Accounting** | Not enough data | 7.7 (130 reviews) | ### Nonprofit CRM | Product | Score | Reviews | |---|---|---| | **Blackbaud Altru** | N/A | N/A | | **Neon CRM** | 7.3/10 | 236 | #### Constituent Management | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Constituent Profiles** | Not enough data | 8.3 (190 reviews) ✓ Verified | | **Online Portal** | Not enough data | 7.7 (171 reviews) ✓ Verified | | **Donor Communications** | Not enough data | 8.1 (192 reviews) ✓ Verified | #### Marketing Automation | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Email Marketing** | Not enough data | 7.4 (181 reviews) ✓ Verified | | **Lead Management** | Not enough data | 6.4 (134 reviews) ✓ Verified | | **Campaign Management** | Not enough data | 7.8 (165 reviews) ✓ Verified | | **Marketing ROI Analytics** | Not enough data | 6.4 (132 reviews) ✓ Verified | #### Workflow Automation | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Donor Prospecting** | Not enough data | 6.3 (143 reviews) ✓ Verified | | **Data Entry** | Not enough data | 8.0 (185 reviews) ✓ Verified | | **Task Delegation** | Not enough data | 6.4 (144 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Reporting** | Not enough data | 7.8 (195 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.1 (180 reviews) ✓ Verified | | **Automated Reports** | Not enough data | 7.4 (164 reviews) ✓ Verified | #### Integrations | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Accounting** | Not enough data | 7.2 (151 reviews) ✓ Verified | | **Fundraising** | Not enough data | 8.3 (183 reviews) ✓ Verified | | **Grant Management** | Not enough data | 6.6 (143 reviews) ✓ Verified | | **Sales POS** | Not enough data | 6.0 (125 reviews) | #### Agentic AI - Nonprofit CRM | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | ### Volunteer Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Altru** | N/A | N/A | | **Neon CRM** | 7.5/10 | 58 | #### Volunteer Management | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Opportunity Listings** | Not enough data | 7.2 (42 reviews) | | **Volunteer Tracking** | Not enough data | 7.9 (51 reviews) | | **Volunteer Scheduling** | Not enough data | 7.2 (40 reviews) | | **Volunteer Profiles** | Not enough data | 7.6 (43 reviews) | | **Document Management** | Not enough data | 7.1 (40 reviews) | #### Engagement & Communication Tools | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Gamification** | Not enough data | 5.7 (34 reviews) | | **Mass Messaging** | Not enough data | 7.9 (45 reviews) | | **Donation Pages** | Not enough data | 8.4 (50 reviews) | | **Mobile Application** | Not enough data | 6.8 (39 reviews) | #### Administration | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **CRM Integration** | Not enough data | 8.3 (44 reviews) | | **Dashboards & Analytics** | Not enough data | 8.3 (49 reviews) | ### Professional Association Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Altru** | N/A | N/A | | **Neon CRM** | N/A | N/A | #### Agentic AI - Professional Association Management | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Membership Management | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Member Self‑Service Portal** | Not enough data | Not enough data | | **Member Database** | Not enough data | Not enough data | | **Automated Dues & Renewals** | Not enough data | Not enough data | #### Events & Committees | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Committee & Group Management** | Not enough data | Not enough data | | **Event Management & Registration** | Not enough data | Not enough data | | **Calendar & Scheduling Tools** | Not enough data | Not enough data | #### Financial & Operational Tools | Feature | Blackbaud Altru | Neon CRM | |---|---|---| | **Integration With Accounting Tools** | Not enough data | Not enough data | | **Email Marketing & Automated Communications** | Not enough data | Not enough data | | **Online Payments & Invoicing** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit) **Unique to Blackbaud Altru (1):** [Museum Management Software](https://www.g2.com/categories/museum-management) **Unique to Neon CRM (5):** [Fundraising Software](https://www.g2.com/categories/fundraising), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Donor Management Software](https://www.g2.com/categories/donor-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) --- ## Reviewer Demographics ### By Company Size | Segment | Blackbaud Altru | Neon CRM | |---|---|---| | **Small-Business** | 56.3% | 88.9% | | **Mid-Market** | 43.8% | 9.9% | | **Enterprise** | 0% | 1.2% | ### By Industry #### Blackbaud Altru - **Museums and Institutions:** 68.8% - **Non-Profit Organization Management:** 15.6% - **Sports:** 3.1% - **Management Consulting:** 3.1% - **Higher Education:** 3.1% - **Fund-Raising:** 3.1% - **Arts and Crafts:** 3.1% #### Neon CRM - **Non-Profit Organization Management:** 55.5% - **Performing Arts:** 4.0% - **Civic & Social Organization:** 3.5% - **Religious Institutions:** 3.5% - **Fund-Raising:** 2.2% - **Museums and Institutions:** 2.2% - **Education Management:** 2.2% - **Hospital & Health Care:** 2.0% - **Health, Wellness and Fitness:** 1.5% - **Individual & Family Services:** 1.5% - **Other:** 21.9% --- ## Alternatives ### Alternatives to Blackbaud Altru - [Tessitura](https://www.g2.com/products/tessitura/reviews) — 3.8/5 stars (80 reviews) - [Versai Museum Management Software](https://www.g2.com/products/versai-museum-management-software/reviews) — 3.9/5 stars (14 reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1503 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Veevart](https://www.g2.com/products/veevart/reviews) — 4.7/5 stars (25 reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) — 4.7/5 stars (97 reviews) - [AudienceView Professional](https://www.g2.com/products/audienceview-professional/reviews) — 4.3/5 stars (87 reviews) - [Humanitru](https://www.g2.com/products/humanitru/reviews) — 4.5/5 stars (74 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Givecloud](https://www.g2.com/products/givecloud/reviews) — 4.4/5 stars (65 reviews) ### Alternatives to Neon CRM - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (632 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2173 reviews) - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [DonorSnap](https://www.g2.com/products/donorsnap/reviews) — 4.2/5 stars (130 reviews) --- ## Top Discussions ### Blackbaud Altru No discussions available for this product. ### Neon CRM - Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform. https://slopeunblocked.co" - Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/blackbaud-altru-vs-neon-one-llc-neon-crm)