The potential savings I was sold on that it would save me from Sculpture Review collected by and hosted on G2.com.
I disliked many things. First, the software itself was less expensive to lease however, the labor it took to execute weekly inventory were many more times greater than Sculpture. This came from different parts of the execution. One area was estimating the volume of product in each bottle as opposed to weighing them. Then you had to manually enter the inventory as opposed to the weight self populating the inventory. Another was setting up the app to work; it took dozens of hours longer.
Second, we hand to manually calculate the total number of liters of spirits at the end of each month so I could file my county liquor tax. You would think this would be an easy update but after 6 months of requesting it, we realized they were not going to do it.
Third, they rarely processed our invoices in a timely manner which made the reports useless.
Forth, the software did a poor job of differentiating different size containers of the same product.
Fifth, it just was not automated, way to manual tasks were needed.
Sixth, their employee turnover is very high. We to deal with different CSRs. One of ours would always tell you what you wanted to hear but no action was ever taken, no issue was ever resolved completely.
And finally, when we told them we would have to start looking at new solutions because the software was not living up to their sales pitch, they completely stopped servicing our account. No a single invoice has been processed in the last month. Apologies and lip service was all we ever got, no action, no execution, no results. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
