Base Pricing Overview

We’ve seen real progress in our customer advocacy efforts since we started using BASE.

One of the things I value most is the Oracle integration—it’s something other vendors couldn’t offer, and it made a big difference for us. It feels like BASE really treats us as a customer they want to grow with.

Our CSM is excellent—responsive, proactive, and always willing to help. The platform keeps improving, and the recent addition of a community feature was a big win. It really brings everything together in one place. Review collected by and hosted on G2.com.

The addition of the community feature was a great move and adds real value. However, I do wish it included better reporting capabilities, which are currently missing.

Also, we’ve experienced occasional instability in the platform—features that suddenly stop working or behave unexpectedly. It’s not constant, but it does impact the experience.

Review collected by and hosted on G2.com.

I really like the fresh UI of the user version of the Base tool compared to what we had before. It’s a great platform to share, connect, and manage users on Base. The Base team is efficient with integrations, and the tool offers many features for categorizing different sets of user activities, making it easy to organize them. Creating a rewards catalog is simple, and the admin interface is intuitive, making it easy for new users to navigate. Overall, it’s a solid package for both user-facing and admin-facing needs. Review collected by and hosted on G2.com.

They need to improve their technical capabilities, particularly in managing APIs and identifying the root cause of issues more quickly. While they have a talented team handling the technical side, it’s unclear whether the challenge lies in resourcing or having the right mix of expertise. Review collected by and hosted on G2.com.