Dexatel Features
Authentication type (8)
SMS-Based
Sends a one-time passcode (OTP) via SMS.
Voice-Based Telephony
Provides a one-time passcode (OTP) via voice-call.
Email-Based
Sends a one-time passcode (OTP) via email.
Hardware Token-Based
Supports hardware tokens, which are often USB-sized, fob-like devices that store codes.
Software Token
Offers software tokens, which are applications installed on a mobile phone, wearable devices, or desktops and generate time-based one-time passcodes (TOTP) that a user can easily copy. Software tokens work both online and offline.
Biometric Factor
Allows biometric factors such as fingerprints, faceprints, voiceprints, or other biometric information to be used as an authentication factor.
Mobile-Push
Offers mobile push authentication, which is a user-friendly method that does not require a user to copy a code, but rather accept or deny an authentication using a mobile application. Mobile push authentication only works when a user is connected to the internet.
Risk-Based Authentication
Analyzes users' IP addresses, devices, behaviors and identities to authenticate a user.
Functionality (5)
Multi-Device Sync
Allows the use of tokens on multiple devices. This feature can also be turned off if the user does not want this.
Backup
Offers encrypted backup recovery stored by the vendor.
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Ease Of Integration
Empowers developers to intuitively integrate cloud communications functionality for their applications.
API Call Speed
Grants high speed API calls for fast communications.
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Communication Varieties
Enables a wide variety of communication types such as SMS, voice, video, etc.
Detection (4)
Payment Verification
Requires verification of credit card, debit card, and money transfers prior to accepting payments
Bot Mitigation
Monitors for and rids systems of bots suspected of committing fraud.
Real-Time Monitoring
Constantly monitors system to detect anomalies in real time.
Alerts
Alerts administrators when fraud is suspected or transactions have been declined.
Analysis (3)
ID Analytics
Stores data from external or internal sources related to fake accounts, evaluating users for risk.
Intelligence Reporting
Actively gathers data on suspicious purchasing sources and characteristics of common committers of fraud.
Incident Reports
Produces reports detailing trends and vulnerabilities related to payments and fraud.
Administration (7)
Fraud Markers
Tags users suspected of committing fraud and identifies them upon return.
Transaction Scoring
Rates each transaction's risk based on specific factors and their benchmarked scores.
Blacklisting
Prevents previous committers of fraud from future transactions.
Scheduling
Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages
Triggered Notifications
Provides the ability to automate notifications based on user behavior
Segmentation
Ability to segment audiences based on device type, location, demographics, customer behavior, etc.
Integrations
Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)
Text Messaging (7)
Bulk SMS
Enables users to send mass text message campaigns
Two-Way Text Messaging
Facilitates two-way text messaging to encourage consumer engagement and loyalty
Text Scheduler
Provides the ability to schedule single or bulk text messages to recipients on a specific date and time
Automatic Replies
Provides automatic text message replies to recipients
Automatic URL Shortening
Provides automatic URL shortening to use less characters via text
Personalization
Offers features for personalizing text messages based on customer information or past behavior
Transactional SMS
Allows users to establish automated workflows and triggers to deliver transactional text messages
Channels (3)
Multi-Channel Coverage
Software incorporates multiple digital communications channels.
Open Listening
Allows incorporation of inbound contacts from non-marketing channels.
Physical Media
Includes physical media (mail, flyers, billboards, etc.) in the channels mix.
Design (5)
Communications Strategy Development
Allows planning and deployment of an overall communications strategy.
Create Content
Includes or integrates with content creation apps.
Personalization
Outbound communications are segmented and personalized.
Inbound Identification
Inbound contacts are identified and handled based on history.
Regulatory Compliance
Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.
Implementation (3)
Easy Setup
Offers an easy to understand user interface to make setup smooth.
Mobile SDK
Offers a mobile software development kit (SDK) for iOS, Blackberry, and Android.
Web SDK
Offers a software development kit (SDK) for web-based applications.
Support (3)
Documentation
Provides clear, effective documentation for API integrations.
Community Support
Provides public user forums for support questions and help.
Professional Support
Connects users with professional support teams to troubleshoot and finetune integrations.
SMS Platform (5)
Reporting
Provides pre-built or customizable performance reports
Automation
Automates tasks and features for added convenience
Text-to-Landline
Text enables landline phones so users can receive text messages sent to an existing business number
Short Codes
Provides businesses with 5- to 6-digit short codes for running text marketing campaigns
API Integration
Facilitates the integration of text messaging into existing business applications through an SMS gateway API
Messaging Channels (4)
SMS Messaging
Ability to send reminders via SMS messaging to a mobile device
Email
Ability to send proactive notifications via email
Voice Messaging
Ability to send reminders via voice messaging
Two way messaging
Ability to support a two way messaging/conversation between customer and customer support agent
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Platform Basics - Phone Verification (6)
Accuracy
Validate phone numbers accurately including formats, country codes and area codes.
Call Screening
Screen phone numbers against blacklists and blockages to prevent verification attempts from known fraudulent personas.
Scalability
Scale to handle verification requests to accommodate growth and peak call times without affecting performance.
Security Measures
Protect user data during verification process using encryption and secure transmission protocols.
Reliable Delivery
Deliver verification codes or messages via SMS or voice calls to users to ensure consistent verification.
Customizable Workflows
Offer customizable options for verification workflows to tailor to business specific needs and preferences.
Additional Features - Phone Verification (3)
Integration Abilities
Integrate with existing systems and other verification applications via APIs or SDKs for smooth workflows.
Compliance with Regulations
Comply with relevant data protection regulations such as GDPR or HIPAA.
Reporting and Analytics
Share reporting and analytics tools to track verification performance, monitor usage of tools and identify areas for improvement.
WhatsApp Messaging - WhatsApp Marketing (6)
Transactional Messages
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications
Bulk WhatsApp Messaging
Enables users to send mass WhatsApp marketing campaigns
Conversational Messaging
Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty
Personalization
Offers features for personalizing WhatsApp messages based on customer information or past behavior
Promotional Messages
Allow users to share promotions with subscribers via WhatsApp
Automated Replies
Provides automated WhatsApp message replies to recipients
WhatsApp Business Platform - WhatsApp Marketing (4)
Segmentation
Deliver tailored promotions to specific audience segments
API Integration
Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
WhatsApp Commerce
Allow customers to browse, discover, research, purchase, and complete payment in real-time
Analytics
Provides analytics on opt-ins, open and delivery rates, and click-throughs
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Fraud Detection (3)
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Phone Verification (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Messaging - RCS Business Messaging (8)
Personalization
Offers features for personalizing text messages based on customer information or past behavior.
Rich Media
Provide rich media such as videos, images, carousels, cards, branded templates, etc.
Interactive Messages
Offer interactive text, buttons or suggested replies for customers to enagage with.
Branded Templates
Provide customizable, reusable templates to ensure consistent branding across campaigns.
Automation
Enable automated RCS messaging based on triggers, workflows, or scheduling.
Conversational RCS
Provide two-way messaging, allowing customers to reply and engage in real-time conversations.
Transactional RCS
Supports transactional alerts such as reminders, confirmations, or notifications.
Promotional RCS
Provide promotional campaigns with direct website or app actions embedded in messages.
Security / Verification - RCS Business Messaging (3)
Verified Sender
Provide a verified, branded sender profile.
Encryption
Provide encryption to protect message content, ensuring secure and compliant communication.
Authentification
Provide authentication mechanisms such as one-time passwords (OTP) or two-factor verification to authenticate users
Analytics / Deliverability - RCS Business Messaging (3)
Read Receipts
Provide read receipts and delivery status indicators so businesses can confirm when messages are delivered and opened.
Analytics
Offer analytics on message delivery, open rates, or campaign performance.
SMS Fallback
Provide the ability to automatically send messages via SMS or MMS when RCS is not supported, ensuring reliable delivery across all devices and carriers.
AI - RCS Business Messaging (1)
AI
Provide AI features such as chatbots, smart replies, or sentiment analysis to enhance conversational RCS.


