Autotask Features

As reported in 237 Autotask reviews. Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user. This feature was mentioned in 236 Autotask reviews.

As reported in 235 Autotask reviews. Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions. This feature was mentioned in 230 Autotask reviews.

Integrates knowledge base articles into a ticket. This feature was mentioned in 231 Autotask reviews.

As reported in 234 Autotask reviews. Displays important metrics relating to performance.

Tracks time worked on a ticket. 234 reviewers of Autotask have provided feedback on this feature.

Provides surveys to measure employee satisfaction. 228 reviewers of Autotask have provided feedback on this feature.

Based on 230 Autotask reviews. Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets. This feature was mentioned in 230 Autotask reviews.

Provides a directory of all users within an organization. 225 reviewers of Autotask have provided feedback on this feature.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 223 Autotask reviews.

Tools to track and implement required IT changes in a system. This feature was mentioned in 178 Autotask reviews.

Based on 180 Autotask reviews. Tools to organize and manage all IT assets within an organization.

As reported in 182 Autotask reviews. A means to view and analyze a large amount of data in order to gain business insights.

Based on 176 Autotask reviews and verified by the G2 Product R&D team. Provides standard connectors for popular Finance, Payroll, HRMS and CRM systems

Based on 171 Autotask reviews and verified by the G2 Product R&D team. Defines rules and workflows for submission and approval of tasks, activities, expenses, or requisitions.

Based on 173 Autotask reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on access rights by users, user role, groups, etc.

A place for users to submit tickets when they require IT help. This feature was mentioned in 185 Autotask reviews.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. 182 reviewers of Autotask have provided feedback on this feature.

Based on 182 Autotask reviews. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Provides a service desk for users to submit tickets for IT-related issues. This feature was mentioned in 180 Autotask reviews.

Tracks action-by-action asset performance with machine- or human-readable logs. This feature was mentioned in 177 Autotask reviews.

Based on 180 Autotask reviews. Creates alerts when tracked assets encounter errors or performance issues.

As reported in 178 Autotask reviews. Automates repetitive tasks associated with IT service operations and maintenance.

As reported in 180 Autotask reviews. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

As reported in 181 Autotask reviews. Provides administrative tools for routine maintenance, upkeep, and tracking.

Based on 178 Autotask reviews. Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking. This feature was mentioned in 176 Autotask reviews.

Controls policies and configurations across business applications and hardware. This feature was mentioned in 172 Autotask reviews.

Based on 181 Autotask reviews and verified by the G2 Product R&D team. Maintains a central repository of customer information and communications.

Based on 178 Autotask reviews and verified by the G2 Product R&D team. Identify sales opportunities and manage leads pipelines by customer or region.

Based on 175 Autotask reviews and verified by the G2 Product R&D team. Create and manage marketing campaigns and track their performance

Based on 180 Autotask reviews and verified by the G2 Product R&D team. Provides a portal for clients to view project progress, budgets, resources, project documents, etc.

Generate plans that define tha main activities and resources needed for a project 179 reviewers of Autotask have provided feedback on this feature.

Based on 177 Autotask reviews and verified by the G2 Product R&D team. Monitor the progress or all tasks and activities that are part of a project

Based on 173 Autotask reviews and verified by the G2 Product R&D team. Contains library of skills and resources to allow project managers to find and assign to projects.

Based on 174 Autotask reviews and verified by the G2 Product R&D team. Provides functionality to assign resources to projects based on current and forecasted load, skills, role, etc.

Based on 173 Autotask reviews. Automate revenue recogniton by project, portfolio, or milestone and deliverable.

Based on 172 Autotask reviews and verified by the G2 Product R&D team. Ability to create and send electronic invoices, including templates that can be customized/branded.

Accepts multiple types of payments from clients and match with invoices. 166 reviewers of Autotask have provided feedback on this feature.

Deliver features to track and manage costs and revenues by project. This feature was mentioned in 170 Autotask reviews.

Based on 168 Autotask reviews and verified by the G2 Product R&D team. Enables accountants and project managers to track and manage budgets.

Define multiple types of portfolios for projects, programs, and services. This feature was mentioned in 168 Autotask reviews.

Monitor the performance of different types of portfolios and programs. This feature was mentioned in 167 Autotask reviews.

Identify risks that may negatively impact the performance of a portfolio of projects. 165 reviewers of Autotask have provided feedback on this feature.

As reported in 164 Autotask reviews. Create the optimal mix of portfolios to achieve operational and financial goals.

Based on 167 Autotask reviews and verified by the G2 Product R&D team. Provides ability for project managers to forecast resources, revenue, expenses using reports and manual adjustments.

Based on 172 Autotask reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards that can be configured by users.

Based on 168 Autotask reviews and verified by the G2 Product R&D team. Include business and financial KPIs that are specific to project and portfolio management .

Based on 171 Autotask reviews and verified by the G2 Product R&D team. Provide Application Programming Interfaces (APIs) to enable integration of data, logic, objects, etc. with other software applications.

Based on 160 Autotask reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies.

Based on 172 Autotask reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Based on 164 Autotask reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices including phones and tablets.

Based on 161 Autotask reviews and verified by the G2 Product R&D team. Ability to create and access tasks, transactions and reports while not connected to internet.

Based on 88 Autotask reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 88 Autotask reviews.

As reported in 14 Autotask reviews. Capability to perform complex tasks without constant human input

Based on 14 Autotask reviews. Ability to break down and plan multi-step processes

Based on 14 Autotask reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 14 reviewers of Autotask have provided feedback on this feature.

Engages in human-like conversation for task delegation 13 reviewers of Autotask have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 13 Autotask reviews.

Makes informed choices based on available data and objectives 14 reviewers of Autotask have provided feedback on this feature.

Predicts project profitability, revenue, and resource utilization based on historical data and current trends. This feature was mentioned in 32 Autotask reviews.

Based on 31 Autotask reviews. Gives task and resource allocation suggestions based on project context.

As reported in 30 Autotask reviews. Automates time-tracking, invoicing, and expense reporting.

Based on 11 Autotask reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 11 Autotask reviews.

Works across multiple software systems or databases 11 reviewers of Autotask have provided feedback on this feature.

Improves performance based on feedback and experience This feature was mentioned in 11 Autotask reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 11 Autotask reviews.

As reported in 10 Autotask reviews. Anticipates needs and offers suggestions without prompting

Based on 11 Autotask reviews. Makes informed choices based on available data and objectives

Improves performance based on feedback and experience 32 reviewers of Autotask have provided feedback on this feature.

As reported in 32 Autotask reviews. Anticipates needs and offers suggestions without prompting