# AssistEdge Engage Reviews
**Vendor:** EdgeVerve Systems  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Total Reviews:** 1
## About AssistEdge Engage
AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless. That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.




## AssistEdge Engage Reviews
  ### 1. AssistEdge Engage - Unlocks an era of Smart User Environment

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mayank S. | Senior Systems Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** August 28, 2021

**What do you like best about AssistEdge Engage?**

AssistEdge Engage, an evolved release of Edgeverve's Smart User Environment, is a tool capable of automating the daily routine of contact centers and likewise. It offers Unified Dashboard to efficiently handle multiple applications login and operation altogether, 360-degree customer view, and capability to trigger an automated workflow on-demand, preferably designed in AssistEdge RPA. All these features amongst many are truly fruitful when automating business processes in contact centers and meeting KPIs. The latest release is capable of doing sentiment analysis, powered by NLP, and helps in resolving queries with contextual information and better insights. Also, it makes an Attended Automation lot more easier, which unfortunately today is underestimated.

**What do you dislike about AssistEdge Engage?**

Environment setup for AssistEdge Engage is somewhat tricky to handle with loose hands. It requires an expert to create any custom dashboard for monitoring jobs, applications, or KPIs and is a time-taking process, plus other than any RPA designs to trigger. Once done with the setup and is ready to use, life becomes way easier for end-users, say employees in contact centers, to process any request and with quick resolution.

**What problems is AssistEdge Engage solving and how is that benefiting you?**

Requirements are primarily in ITSM tools viz ServiceNow, Remedy, etc., to handle daily-surge in raised tickets and provide faster resolution to queries. This process requires capturing ticket data that is correct and contextual and involves interactions with multiple applications in a series for its resolution. Here applications can be on different platforms such as Web-Based, Databases, Legacy, SAP, Mainframe, Citrix XenApp, etc. The last action is to update ticket status back in ITSM. All this can be automated using AssistEdge Engage and RPA workflows. One can achieve goals on meeting KPI scores, improved ticket Service Level Agreement(SLA), better First Call Resolution(FCR), and many more. Employees also get an additional hand when working in such an environment.


## AssistEdge Engage Discussions
  - [What is AssistEdge Engage used for?](https://www.g2.com/discussions/what-is-assistedge-engage-used-for)

- [View AssistEdge Engage pricing details and edition comparison](https://www.g2.com/products/assistedge-engage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+03%3A54%3A42+-0500&secure%5Bsession_id%5D=1ab493d8-07c2-4460-9f6c-bed4bdf08367&secure%5Btoken%5D=9d88183f8816c054f82b3f96fa4efc93274431a423425a4f30e034e444bba3ba&format=llm_user)


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