AssistEdge Engage, an evolved release of Edgeverve's Smart User Environment, is a tool capable of automating the daily routine of contact centers and likewise. It offers Unified Dashboard to efficiently handle multiple applications login and operation altogether, 360-degree customer view, and capability to trigger an automated workflow on-demand, preferably designed in AssistEdge RPA. All these features amongst many are truly fruitful when automating business processes in contact centers and meeting KPIs. The latest release is capable of doing sentiment analysis, powered by NLP, and helps in resolving queries with contextual information and better insights. Also, it makes an Attended Automation lot more easier, which unfortunately today is underestimated. Review collected by and hosted on G2.com.
Environment setup for AssistEdge Engage is somewhat tricky to handle with loose hands. It requires an expert to create any custom dashboard for monitoring jobs, applications, or KPIs and is a time-taking process, plus other than any RPA designs to trigger. Once done with the setup and is ready to use, life becomes way easier for end-users, say employees in contact centers, to process any request and with quick resolution. Review collected by and hosted on G2.com.
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