--- title: AssistEdge Engage Reviews meta\_title: 'AssistEdge Engage Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how AssistEdge Engage works for a business like yours. date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # AssistEdge Engage Reviews & Product Details AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless. That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability. * * * Seller [EdgeVerve Systems](https://www.g2.com/sellers/edgeverve-systems) Discussions [AssistEdge Engage Community](https://www.g2.com/products/assistedge-engage/discuss) Show More ## Top-Rated Alternatives [ ![MightyCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MightyCall") MightyCall 4.4/5(345) ](https://www.g2.com/products/mightycall/reviews) [ ![CDR Call Reporting for Cisco](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDR Call Reporting for Cisco") CDR Call Reporting for Cisco 4.8/5(85) ](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) [ ![Caller ID Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caller ID Reputation") Caller ID Reputation 4.7/5(43) ](https://www.g2.com/products/caller-id-reputation/reviews) [ View All Alternatives ](https://www.g2.com/products/assistedge-engage/competitors/alternatives) ![Mayank S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank S.") MS Mayank S. Senior Systems Engineer Enterprise (\> 1000 emp.) 8/28/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "AssistEdge Engage - Unlocks an era of Smart User Environment" 4/5 What do you like best about AssistEdge Engage? AssistEdge Engage, an evolved release of Edgeverve's Smart User Environment, is a tool capable of automating the daily routine of contact centers and likewise. It offers Unified Dashboard to efficiently handle multiple applications login and operation altogether, 360-degree customer view, and capability to trigger an automated workflow on-demand, preferably designed in AssistEdge RPA. All these features amongst many are truly fruitful when automating business processes in contact centers and meeting KPIs. The latest release is capable of doing sentiment analysis, powered by NLP, and helps in resolving queries with contextual information and better insights. Also, it makes an Attended Automation lot more easier, which unfortunately today is underestimated. Review collected by and hosted on G2.com. What do you dislike about AssistEdge Engage? Environment setup for AssistEdge Engage is somewhat tricky to handle with loose hands. It requires an expert to create any custom dashboard for monitoring jobs, applications, or KPIs and is a time-taking process, plus other than any RPA designs to trigger. Once done with the setup and is ready to use, life becomes way easier for end-users, say employees in contact centers, to process any request and with quick resolution. Review collected by and hosted on G2.com. What problems is AssistEdge Engage solving and how is that benefiting you? Requirements are primarily in ITSM tools viz ServiceNow, Remedy, etc., to handle daily-surge in raised tickets and provide faster resolution to queries. This process requires capturing ticket data that is correct and contextual and involves interactions with multiple applications in a series for its resolution. Here applications can be on different platforms such as Web-Based, Databases, Legacy, SAP, Mainframe, Citrix XenApp, etc. The last action is to update ticket status back in ITSM. All this can be automated using AssistEdge Engage and RPA workflows. One can achieve goals on meeting KPI scores, improved ticket Service Level Agreement(SLA), better First Call Resolution(FCR), and many more. Employees also get an additional hand when working in such an environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of AssistEdge Engage for G2 to provide buying insight. 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Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client. ](https://www.g2.com/products/headway-for-business/reviews "Headway for Business")[ 8 ![Verizon Voice Call Back Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e164bd76a614625c921658c9adb02a16/verizon-voice-call-back.jpg "Verizon Voice Call Back Logo") Verizon Voice Call Back 4.4 (14) Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent. ](https://www.g2.com/products/verizon-voice-call-back/reviews "Verizon Voice Call Back")[ 9 ![Bland Logo](https://images.g2crowd.com/uploads/product/hd_favicon/41f79bdc5cfea3d3226c54046abaee81/bland.svg "Bland Logo") Bland 5.0 (11) Automate your phone calls with AI. ](https://www.g2.com/products/bland/reviews "Bland")[ 10 ![Smart IVR Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1074c5b1e1ebf92bc43e5c7ba29d2925/smart-ivr.png "Smart IVR Logo") Smart IVR 4.5 (10) Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server. ](https://www.g2.com/products/smart-ivr/reviews "Smart IVR") [Show More](#) ## Questions about AssistEdge Engage? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AssistEdge Engage ](https://www.g2.com/products/assistedge-engage/discussions/new) GU Guest User What is AssistEdge Engage used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-assistedge-engage-used-for) [ View all Discussions ](https://www.g2.com/products/assistedge-engage/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/assistedge-engage/pricing) ## Work at EdgeVerve Systems? 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