
Quite simple to use it, it is possible to link with many other available platforms, the technical support to the user has been efficient enough to solve medium problems that have arisen, giving appropriate and accurate answers. It is quite good to manage and generate meetings online, it makes you not spend so much time on your work tasks. Review collected by and hosted on G2.com.
There is absolutely nothing I do not like about this programme, it has been so useful to me that I could not bring any complaints because I would really be lying. Review collected by and hosted on G2.com.
Arlo is an intuitive platform to use, with minimal direction I can get others up to speed on creating and publishing events. It is very rarely that i need to step in and offer further support. Review collected by and hosted on G2.com.
Not having the option to call and speak with someone from the support team, lodging jobs that are urgent can be stressful. Review collected by and hosted on G2.com.
The knowledge base is the most helpful with all of the different topics and the easy to follow directions with pictures and videos. As a brand new user to the Arlo platform in February, after only a few weeks confidently began to navigate our set up and could further specify our needs as a company because simply because the users are set up for success. Review collected by and hosted on G2.com.
The only downside is the time difference between where I am in the US and the company. Haha. I really couldn't think of anything else. Even though there is a barrier in that regard it is very very small. When myself or co-workers have needed assistance, the turn around time for a support person to help is extremely fast and efficient. Review collected by and hosted on G2.com.
We were able to integrate Arlo into our training schedule where it would sync the dates and locations without the need to add them onto our website manually. Review collected by and hosted on G2.com.
I think we could have been using it better, but we had to create multiple events to fill out one of our classes. Review collected by and hosted on G2.com.
The ease of usability, Arlo integrates extremely well with our WordPress platform allowing for a lot of flexibility when it comes to managing a significant number of public & private training events. The support team is always quick to answer & ensures were taken care of. Review collected by and hosted on G2.com.
Nothing that particularly comes to mind. Review collected by and hosted on G2.com.
I hve now been using Arlo for around a year and a half - the site itself is great and clear with lot's of functions. If you need something the site doesn't have, you can work with the team to see if it would be possible to implement. Review collected by and hosted on G2.com.
If we cancel an event, it would be helpful if we could select a reason for why the event is cancelled which could then be automatically sent to those booked onto the event, At the moment, Arlo just sends a generic email and we have to send the specific details ourselves. Review collected by and hosted on G2.com.
The Arlo platform is user-friendly. It has a clear and clean layout. Review collected by and hosted on G2.com.
Any software has its disadvantages. I have not had any major concerns but additional reporting would be good and integration with systems through Zapier, for example. Having an integration with Survey monkey or satisfaction surveys would also be helpful. Review collected by and hosted on G2.com.
Before Arlo, I was creating and printing certificates of completion manually each week. It was time consuming, paper consuming, and not practical. Now, Arlo has allowed us to switch over to electronic certificates. The Arlo support page is unlike any I've ever seen. It walked me through step by step how to create templates and upload them and catered specifically to our needs. Review collected by and hosted on G2.com.
I can't say a negative thing about Arlo software. Review collected by and hosted on G2.com.
Arlo has a fanatstic integration for our live and online course delivery. The email based platform produces professional looking correspondence to venues, presenters, and students. The Management platform is head and shoulders above our old system for our staff to use. Review collected by and hosted on G2.com.
With the ease of use, comes some limitations. Certain aspects are not currently customizable, but that is also what makes it very easy to use. Review collected by and hosted on G2.com.
Arlo's customer service is unmatched. Although we are in different time zones, I get a response within 12 hours and the response usually comes with a follow up question, suggestion, or solution that works. They really care about their customers. Review collected by and hosted on G2.com.
There are some limitations to Arlo, but I believe it's due to the contract that my company has with them. Review collected by and hosted on G2.com.
The navigational interface and ease of use. It integrates easily with other systems and all these automation features are excellent. Reports can be generated so efficiently, which was actually my primary interest in ARLO. This software also provides a separate tab for a user to include their own tasks in to the system for the user to monitor own progress and own work on priorities when required. Review collected by and hosted on G2.com.
To be honest, there is nothing much to dislike about ARLO. However, the events page sometimes take time to refresh and sometimes the page doesn't reload at all. I am sure developers of ARLO are constantly improving and updating the software, which will benefit the users all the time. Review collected by and hosted on G2.com.
The key requirements for event management are brought together on one platform. The integration of a CRM, online application forms, integrated payment gateways and an API to allow full website integration, allowed our company to remove three systems from our business workflows and to save hours in manual processing of applications. Review collected by and hosted on G2.com.
Not much to dislike with Arlo, we have a number of administrators so would like to see some more granular security controls for system users, and we often have some bespoke requirements for our business needs. Also we have a number of system roles and it would be good to have these reflected in the pricing model. Having said that, Arlo have been very responsive to assisting with these issues either directly, or in upcoming releases. Review collected by and hosted on G2.com.
The excellent customer service that is provided. Fast, efficient, accurate and the customer service representatives I have communicated with actually want to help solve/fix/better the problem. Best customer service I have ever received using an event management programme. Well done. I also like the layout of Arlo and how easy it is to navigate. Review collected by and hosted on G2.com.
I dislike that we have to pay for a license per person in our business. I think it would be better to pay for one license that is accessible for everyone in our team to use (but business is business). I also dislike that sometimes when using the drop down features, it instantly picks something up and puts it in the dialogue box before you can actually decide what option you want. I also dislike that I cannot change the price to $0 once someone has registered on our website Review collected by and hosted on G2.com.
I like having templates available for subsequent classes that we run and the autofill is speedy when entering names and details. Review collected by and hosted on G2.com.
I haven't yet learned how to create and save my own templates without altering the options available to other users. I feel it is possible but my busy schedule hasn't given me time to explore everything with Arlo. Review collected by and hosted on G2.com.
I like the introduction training you receive in order to help setting up the system to suit your needs.
How simple the software is to use once you are using it on a daily basis Review collected by and hosted on G2.com.
The only parts i dislike is that everyone is classed as an administrator at present.
Some information which you have put in in one section of teh system is not pre - populated in other relevant sections Review collected by and hosted on G2.com.
The thing I like the very most is how intuitive and easy to use Arlo is. It is exceptionally well designed and I can use it well - despite having no training on how to use it - good design can't be beaten - and Arlo has great design - meaning it can't be beaten! Review collected by and hosted on G2.com.
There's nothing I really dislike - Arlo is constantly updating and improving their product. I wanted them to add attendance by individual session to their app - and they have -so while I didn't like that this was not available it took only a couple of months for them to develop it after it was raised - when a company is this responsive there's nothing much to dislike! Review collected by and hosted on G2.com.
Simplicity of the product and the layout makes it easy to use to manage event delivery. Review collected by and hosted on G2.com.
Reporting does not currently allow you to include personalised email text when set up to send automatically. Review collected by and hosted on G2.com.
The best things are the payment platform, the app for my mobile when I am at an event - so easy to record attendance or grab an attendees number to check in on them if they haven't arrived. Arlo has eliminated human error at our end - now we know if a registration is wrong that it was entered incorrectly by the client, not someone at our end! Review collected by and hosted on G2.com.
We used to use quite a complicated discount structure for multiple attendees, this has been hard to translate into arlo, but we have identified a work around - it just took a bit of time to implement. In saying that - Jarrod and the team were super helpful in helping us create this work around! Review collected by and hosted on G2.com.
Arlo always respond. No question is to silly for them to answer - even when I could probably find the answer on their comprehensive help page. The people I've dealt with at Arlo have always been patient and put up with our web developers (who are based in Australia). Review collected by and hosted on G2.com.
The package we have doesn't have all the functionality I want. It would be great to have social media plugins as standard on the package we have (which I think is Professional).
It would be great to have better functionality within the templates (ie more dynamic with pictures etc).
It would be great to have more dynamic functionality with emails / communications sent out. I'd like to see more easier ways to customise emails without Arlo having to create bespoke templates. Review collected by and hosted on G2.com.