ARI (Auto Repair Software) Reviews & Product Details

I like a lot of things about ARI (Auto Repair Software). It's easy to use and allows for setting up multiple accounts with clearly defined roles, which is important because the owner and account manager need different access levels. I really appreciate the safety features and the online payments for customers. It's convenient to send invoices via email or text. The software includes a labor rate system with Mitchell, which is great. It's a system that I have nothing against and everything to like. Also, the service reminders, code review system, and discount system for customers are really useful. The ability to customize auto repair invoices and estimates, including adding our logo, is pretty cool. It even supports both mobile mechanics and businesses by offering clock-in and clock-out options for employees, which adds to its overall effectiveness as a time management system. Plus, the free trial was a nice feature to try out. Review collected by and hosted on G2.com.

It's hard to see what the customer sees. When I'm trying to walk a customer through their client portal, I can't see what they see on their phone, which makes it really difficult for me to tell them where to sign or how they can apply for financing. Review collected by and hosted on G2.com.

I use ARI to manage my small automotive repair shop, and it streamlines tasks very smoothly. The software helps with determining hourly and flat rates and prevents me from getting stuck in a loop during diagnostic work. I love its features that use A.I. for diagnosing and planning the next steps, saving me time that I'd otherwise spend digging through service manuals or technical service bulletins. The setup was very easy, which was a huge plus. Review collected by and hosted on G2.com.

My first impression was that there is a bit of a learning curve. I feel that there could be more focus on the richness of how the program works and what are some best practices when using ARI's many features. Review collected by and hosted on G2.com.

The under interface is pretty good and the AI labor guide is accurate for the most part. It provides a lot of features for price. Review collected by and hosted on G2.com.

I wish it had better order tracking through PartsTech. My previous software had an orders page were you would check in parts with an invoice number once arrived. It worked better in that aspect so you could easily tell when ordered were placed and arrived. It would also be nice to be able to use ARI in multiple tabs. I was doing that a lot with my previous software but ARI doesn't seem to want to be open in multiple tabs or windows. Review collected by and hosted on G2.com.

What I like about ARI (Auto Repair Software) is that it keeps everything I need to run jobs in one place. I can make estimates, work orders, and invoices without bouncing between different apps or paperwork. It helps keep my mobile truck organized and makes it easier to track what’s going on with each unit. I like that it tracks parts, labor, and expenses too, so I can see what jobs are actually making money. The canned jobs feature is useful for repeat work like PM services, brakes, and common repairs. Another thing is being able to keep service history on trucks and fleets. It helps when customers have multiple units because everything is already in the system. Overall, it just makes running the business smoother, especially doing mobile repairs and fleet work. Review collected by and hosted on G2.com.

What I dislike about ARI (Auto Repair Software) is that it can be a little clunky at times and not always as smooth or fast as you’d want when you’re busy. Some features take extra steps to get where you need, especially when you’re trying to move quickly between estimates, invoices, and work orders. The mobile app can also be hit or miss. Since a lot of work gets done from the phone in the field, it can be frustrating when things don’t load right away or certain options are easier to use on a computer than on mobile. Customization is another downside. It doesn’t always let you tailor everything exactly how you want for your specific workflow, especially for heavy-duty trucks, trailers, and fleet jobs. Sometimes you have to work around the system instead of the system working around you. Reporting and searching past jobs can also feel limited. Finding old invoices, notes, or specific repair history isn’t always as quick as it should be. Overall, it works and gets the job done, but there are times where it feels more built for general auto repair shops than for mobile heavy-duty or fleet work. Review collected by and hosted on G2.com.

I like how customizable ARI (Auto Repair Software) is. The customer support team is fantastic and detail-oriented, which makes everything easy to set up and creates a seamless experience. I also appreciate the affordability of the software, and it's easy to use. It works well with parts tech and is very customizable, making it a very easy company to work with. Review collected by and hosted on G2.com.

I would like it to have a better booking software for me to use, but I have a very specific set of needs, so I don't expect this to happen. And more variety of part suppliers, but I believe this is coming. Review collected by and hosted on G2.com.

We have been using ARI for about a month now, we started with their free version and were able to get a great feel for the system with out spending. We signed up for the full version during their Labor Day sale. The system has many useful tools but the ones we are benefiting the most from currently are the labor guides and job cards. The labor guides help give us an idea of what we should be pricing out serviced as well as helps with Quality control as the descriptions of the services give us a reminder of what all needs to be done to complete the work order. We are excited to keep growing out shop with ARI as a partner. Review collected by and hosted on G2.com.

It’s hard to use it in IOS. Some of the buttons don’t fully function properly on our Apple phones. If we are able to Open it up on the shop laptop and it works great on windows. Review collected by and hosted on G2.com.

The features this software has at the rate ARI charges, just beats other shop software. I have only starting really get into the advanced scheduling and reminders for customer's.

I have used it since 2023. They have been updating this continuously since then. Every feature they add or update ARI does seems thought out and is always helpful.

Any time I have needed to contact support, I have been helped quickly. The AI support bot is helpful, and will connect me with an actual person if I need it. When I do chat with someone, they are typically quick to respond.

I just like to use it. It works, things flow very easily with the UI.

The customer portal is pretty cool, I don't have many customers that use it, but I am sharing that information now.

I am really excited about the updated scheduling. For me being a one person shop, it is like having a service writer to setup appointments and remind the customer of the appointment. It also keeps track of service reminders and it notifies customers about regular maintenance.

This shop will use it until I outgrow it, but I don't see that happening any time soon. Review collected by and hosted on G2.com.

There are some quirks. Depending on current updates, I have had to switch browsers maybe twice since I started using it. The good thing is, they are quick to say something if I am having problems.

I also wish the online payment through invoices was attached to a merchant service provider that didn't collect a monthly fee.

I'm sure if I think about it, I could think of some other issues. But really, I just use it and it generally stays out of the way of the work. Review collected by and hosted on G2.com.

Extremely easy to set up and use. We are in the system throughout the day, every day. First class support. I like that they offered a hands-on demo of the administrative side for prospective customers to explore. Additionally they have a trial that gives customers an opportunity to get comfortable with the solution before paying money. This solution is an incredible tool at an extremely affordable price point. ARI will revolutionize the shop management software industry. Review collected by and hosted on G2.com.

Need additional enhancement on custom invoices/templates. Specifically need to be able to use the new grouping function in custom estimates/invoices. Review collected by and hosted on G2.com.

I love how fast ARI allows me to create invoices and streamline my workday. This efficiency is a significant advantage as it eliminates the need to manually input every single digit or detail, allowing me to rely on ARI to handle most of this work. As a result, I remove anywhere between four to six hours of work each day, just for one employee. When this efficiency is spread across five employees, it immensely reduces overhead and labor costs. This not only cuts down my time at work but also increases my time at home with family, which I greatly appreciate. Furthermore, the initial setup process of ARI was more manageable compared to the effort required when we used to create all new invoices for each customer manually. Now, we only have to input the information once, making the overall process much more efficient. Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

Amazing communication on updates, upgrades and clear and easy instructions for set up. Review collected by and hosted on G2.com.

I am not a big fan of the Quick books integration with vendor invoices. Review collected by and hosted on G2.com.