ARI (Auto Repair Software) Reviews & Product Details

I like that ARI (Auto Repair Software) is really simple to use and well-organized. It's easy to navigate, and I can do all the invoices I need. I can find each client page with all their invoices and trucks, which makes it very organized. I also appreciate the customer service, which is always available right away. The initial setup was very easy, and that's something I value a lot. Review collected by and hosted on G2.com.

Sometimes it takes a while to update on both the app and the website, which has caused issues like printing invoices that weren't updated, leading to financial discrepancies. Review collected by and hosted on G2.com.

I like how customizable ARI (Auto Repair Software) is. The customer support team is fantastic and detail-oriented, which makes everything easy to set up and creates a seamless experience. I also appreciate the affordability of the software, and it's easy to use. It works well with parts tech and is very customizable, making it a very easy company to work with. Review collected by and hosted on G2.com.

I would like it to have a better booking software for me to use, but I have a very specific set of needs, so I don't expect this to happen. And more variety of part suppliers, but I believe this is coming. Review collected by and hosted on G2.com.

I use ARI mostly for pricing all my jobs and labor rates, and it really helps me not lose money on a job. When I need a schematic of something, it's right there, which is super convenient. I like how easy ARI is to use and the functionality of the app itself. I have no issues with the ARI app at all. The speeds are perfect and the invoices are on point. Plus, the initial setup was very easy; just a few clicks. Review collected by and hosted on G2.com.

There is not one thing I dislike Review collected by and hosted on G2.com.

Looking up labor is easy with this all-in-one app. Review collected by and hosted on G2.com.

I don’t like that when a customer pays I have to send them a receipt manually Review collected by and hosted on G2.com.

I find ARI (Auto Repair Software) easy to use, which helps with my time management. The setup was fairly easy, making the transition smooth. I also like that it works well with other apps. So far, so good. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The mobile platform is very easy to understand and straightforward to use. Review collected by and hosted on G2.com.

Some parts could flow more smoothly. In particular, the transition from job cards to estimates and then to invoices could be easier to understand and navigate. Review collected by and hosted on G2.com.

Cost of the program is very affordable and Review collected by and hosted on G2.com.

The fact we had Mitchell through them then one day its taken away Review collected by and hosted on G2.com.

We have been using ARI for about a month now, we started with their free version and were able to get a great feel for the system with out spending. We signed up for the full version during their Labor Day sale. The system has many useful tools but the ones we are benefiting the most from currently are the labor guides and job cards. The labor guides help give us an idea of what we should be pricing out serviced as well as helps with Quality control as the descriptions of the services give us a reminder of what all needs to be done to complete the work order. We are excited to keep growing out shop with ARI as a partner. Review collected by and hosted on G2.com.

It’s hard to use it in IOS. Some of the buttons don’t fully function properly on our Apple phones. If we are able to Open it up on the shop laptop and it works great on windows. Review collected by and hosted on G2.com.

The features this software has at the rate ARI charges, just beats other shop software. I have only starting really get into the advanced scheduling and reminders for customer's.

I have used it since 2023. They have been updating this continuously since then. Every feature they add or update ARI does seems thought out and is always helpful.

Any time I have needed to contact support, I have been helped quickly. The AI support bot is helpful, and will connect me with an actual person if I need it. When I do chat with someone, they are typically quick to respond.

I just like to use it. It works, things flow very easily with the UI.

The customer portal is pretty cool, I don't have many customers that use it, but I am sharing that information now.

I am really excited about the updated scheduling. For me being a one person shop, it is like having a service writer to setup appointments and remind the customer of the appointment. It also keeps track of service reminders and it notifies customers about regular maintenance.

This shop will use it until I outgrow it, but I don't see that happening any time soon. Review collected by and hosted on G2.com.

There are some quirks. Depending on current updates, I have had to switch browsers maybe twice since I started using it. The good thing is, they are quick to say something if I am having problems.

I also wish the online payment through invoices was attached to a merchant service provider that didn't collect a monthly fee.

I'm sure if I think about it, I could think of some other issues. But really, I just use it and it generally stays out of the way of the work. Review collected by and hosted on G2.com.

Extremely easy to set up and use. We are in the system throughout the day, every day. First class support. I like that they offered a hands-on demo of the administrative side for prospective customers to explore. Additionally they have a trial that gives customers an opportunity to get comfortable with the solution before paying money. This solution is an incredible tool at an extremely affordable price point. ARI will revolutionize the shop management software industry. Review collected by and hosted on G2.com.

Need additional enhancement on custom invoices/templates. Specifically need to be able to use the new grouping function in custom estimates/invoices. Review collected by and hosted on G2.com.