ARI (Auto Repair Software) Reviews & Product Details

I really appreciate how ARI's labor guides help ensure I am not underestimating jobs and provide a good overview of what will be required. The software is also very easy to set up, which made the initial stages smooth for me. Review collected by and hosted on G2.com.

I would like Google Calendar integration for scheduled work orders. I would also like to see part number cross-references when the labor guide adds parts. Review collected by and hosted on G2.com.

What I like the best would be the AI Labor Options and the Pricing of the software. Review collected by and hosted on G2.com.

Quick books integration, the UI, Performance as in how slow it is to get around. Review collected by and hosted on G2.com.

It's very versatile—you can run it on a laptop, phone, tablet, etc. Review collected by and hosted on G2.com.

I can't break it into paragraphs when I'm in the Parts section Review collected by and hosted on G2.com.

integrations with parts tech and the fact all my techs can access the software on some level Review collected by and hosted on G2.com.

sometimes lag or glitches that causes loss of information Review collected by and hosted on G2.com.

I like a lot of things about ARI (Auto Repair Software). It's easy to use and allows for setting up multiple accounts with clearly defined roles, which is important because the owner and account manager need different access levels. I really appreciate the safety features and the online payments for customers. It's convenient to send invoices via email or text. The software includes a labor rate system with Mitchell, which is great. It's a system that I have nothing against and everything to like. Also, the service reminders, code review system, and discount system for customers are really useful. The ability to customize auto repair invoices and estimates, including adding our logo, is pretty cool. It even supports both mobile mechanics and businesses by offering clock-in and clock-out options for employees, which adds to its overall effectiveness as a time management system. Plus, the free trial was a nice feature to try out. Review collected by and hosted on G2.com.

It's hard to see what the customer sees. When I'm trying to walk a customer through their client portal, I can't see what they see on their phone, which makes it really difficult for me to tell them where to sign or how they can apply for financing. Review collected by and hosted on G2.com.

I use ARI to manage my small automotive repair shop, and it streamlines tasks very smoothly. The software helps with determining hourly and flat rates and prevents me from getting stuck in a loop during diagnostic work. I love its features that use A.I. for diagnosing and planning the next steps, saving me time that I'd otherwise spend digging through service manuals or technical service bulletins. The setup was very easy, which was a huge plus. Review collected by and hosted on G2.com.

My first impression was that there is a bit of a learning curve. I feel that there could be more focus on the richness of how the program works and what are some best practices when using ARI's many features. Review collected by and hosted on G2.com.

The under interface is pretty good and the AI labor guide is accurate for the most part. It provides a lot of features for price. Review collected by and hosted on G2.com.

I wish it had better order tracking through PartsTech. My previous software had an orders page were you would check in parts with an invoice number once arrived. It worked better in that aspect so you could easily tell when ordered were placed and arrived. It would also be nice to be able to use ARI in multiple tabs. I was doing that a lot with my previous software but ARI doesn't seem to want to be open in multiple tabs or windows. Review collected by and hosted on G2.com.

Integrated parts store. I like that you can easily find and order parts. Review collected by and hosted on G2.com.

Some of the part parameters for adding to an estimate are confusing. Review collected by and hosted on G2.com.

Streamlines the process of quoting an estimate for a customer Review collected by and hosted on G2.com.

Can be a little hard to figure out how to use all of the features and navigating the user interface can be a little difficult Review collected by and hosted on G2.com.

What I like about ARI (Auto Repair Software) is that it keeps everything I need to run jobs in one place. I can make estimates, work orders, and invoices without bouncing between different apps or paperwork. It helps keep my mobile truck organized and makes it easier to track what’s going on with each unit. I like that it tracks parts, labor, and expenses too, so I can see what jobs are actually making money. The canned jobs feature is useful for repeat work like PM services, brakes, and common repairs. Another thing is being able to keep service history on trucks and fleets. It helps when customers have multiple units because everything is already in the system. Overall, it just makes running the business smoother, especially doing mobile repairs and fleet work. Review collected by and hosted on G2.com.

What I dislike about ARI (Auto Repair Software) is that it can be a little clunky at times and not always as smooth or fast as you’d want when you’re busy. Some features take extra steps to get where you need, especially when you’re trying to move quickly between estimates, invoices, and work orders. The mobile app can also be hit or miss. Since a lot of work gets done from the phone in the field, it can be frustrating when things don’t load right away or certain options are easier to use on a computer than on mobile. Customization is another downside. It doesn’t always let you tailor everything exactly how you want for your specific workflow, especially for heavy-duty trucks, trailers, and fleet jobs. Sometimes you have to work around the system instead of the system working around you. Reporting and searching past jobs can also feel limited. Finding old invoices, notes, or specific repair history isn’t always as quick as it should be. Overall, it works and gets the job done, but there are times where it feels more built for general auto repair shops than for mobile heavy-duty or fleet work. Review collected by and hosted on G2.com.