AppointmentPlus Reviews & Product Details

The software is very sophisticated and you can tailor-made your appointment system in details. Also, the support team is very good. Always prompt and very helpful. Review collected by and hosted on G2.com.

It works best on desktop and laptop platforms, but not so easy on mobile devices. I wish I could have an app for mobile devices. Review collected by and hosted on G2.com.

The simple way to perform reports to gather scheduled data and client data. Review collected by and hosted on G2.com.

Sometimes, support tickets may take a day or two to resolve. Review collected by and hosted on G2.com.

AppointmentPlus is flexible, powerful and is backed by people who care deeply about their customers success. Review collected by and hosted on G2.com.

I have no negative opinions or dislikes regarding AppointmentPlus. Review collected by and hosted on G2.com.

I love that my customers can schedule their appointments at their convenience. Review collected by and hosted on G2.com.

We have few complaints. Sometimes changes to prices or scheduling do not function properly. Usually due to an error on our part but their customer services is always helpful and prompt. Review collected by and hosted on G2.com.

Parents love the flexibility of choosing their own date and time. I love that I can see how many appointments there are and if I need to adjust staff, I can easily do it quickly and efficiently. Review collected by and hosted on G2.com.

There are times that I have to look around to find the area that I need to update. It seems to take a while to get an answer from customer help. Review collected by and hosted on G2.com.

I like that I can keep all appointments organized, that my staff can log in to see their appointments and I can print a detailed report at the end of the week. Review collected by and hosted on G2.com.

Scheduling someone without a phone number or email Review collected by and hosted on G2.com.

How user friendly the platform is to use. Customer service is great and super helpful and very knowledgeable. Review collected by and hosted on G2.com.

I don’t dislike anything. The platform is user friendly. Review collected by and hosted on G2.com.

Multiple options for varied setups allowing flexibility. Review collected by and hosted on G2.com.

With so many options it can be easy to drop "into the weeds". Review collected by and hosted on G2.com.

The demo team knows their product inside out and can make everything look easy but it's another story when you do it yourself Review collected by and hosted on G2.com.

Hidden costs for all features even the basic such as text reminders. For payment feature, they work with a third party company that charges an arm and a leg which fee the sales team didn't cover prior to signing you up. Review collected by and hosted on G2.com.

Gets the job done – it would be an acceptable software if it was still 1999. The specialists who work there are nice and try to be helpful. Review collected by and hosted on G2.com.

Cumbersome, not intuitive, outdated interface, and slow loading time. Why can't you just create a template within the event? Why is it a separate thing? The interface requires too many clicks to get to where you need to be. Many of the fields you need to fill out are unclear in their instructions. Sure, there are lots of options for customization, but with AppointmentPlus it comes with a high price: lack of user-friendliness and none of the modern touches (e.g. punchy colors, drag-and-drop, clear and fresh language) I've come to expect from any software I use. Review collected by and hosted on G2.com.

I like how you can look at different views of the calendar. You can look at week , month or day view. Review collected by and hosted on G2.com.

Sometimes it is slow when you are adding an appointment . Review collected by and hosted on G2.com.

I like how easy it is to schedule appointments and mark them as completed, rescheduled, no-show, etc. It is also very easy to add new customers and staff members. Overall, it is pretty user-friendly, so I don't have to worry about teaching new employees every single detail.

The phone app is definitely a plus. It is sometimes hard for staff members to get to a computer to complete their appointments, but they always have a phone with them.

The Recurring Appointment feature is VERY helpful as well and for the most part, pretty easy to maintain. Review collected by and hosted on G2.com.

It is pretty expensive - since I have 15-20 users, I have to pay $149 per month. As a small business, that is a HUGE chunk of my budget. It's less if you don't have as many users - $49/month for just a few. I've looked into other programs mostly because of this price.

Also, the "Event" function has a flaw. I use this to schedule a class with multiple customers. However, it does not translate that to the Appointment schedule, and if you're not careful to also reserve a room on the schedule, you can double-book.

It would be nice if it also had an invoicing feature or connected with Quickbooks somehow. Perhaps it does and I just don't know how to do it! Review collected by and hosted on G2.com.

I like the ability to easily monitor my schedule and block off time if necessary. The color coding, which represents appointment status (cancellation, no show, complete, etc.) is also really useful for monitoring at a glance. It cuts out the middle man and gives my supervisor an idea of my progress via appointment notes along with allowing all necessary employees to access our clients’ appointment statuses in one place. Review collected by and hosted on G2.com.

There’s not much I dislike. Maybe it could be a little more user friendly in the ability to make changes to appointments without administrative access, but that may be individual to my company. Review collected by and hosted on G2.com.

I like that it is able to store all information about clients and counselors in one place Review collected by and hosted on G2.com.

I don't like that there is the option to schedule two clients in one appointment hour, I have had many double bookings because of this and user error. Review collected by and hosted on G2.com.

I like that it is highly customizable to business needs Review collected by and hosted on G2.com.

The server is not very reliable and there are some customizations that do not always make sense Review collected by and hosted on G2.com.

Easy to train the team. This product is user friendly and easy to navigate with lots of custom features available for your specific needs. The customer booking tool is easy to set up. Review collected by and hosted on G2.com.

The level of support from the team. Account manager is seldom present for help or troubleshooting. Every time there is a release something seems to go wrong and the system goes down which causes mayhem. Review collected by and hosted on G2.com.

Allows for detailed notes and when it functions properly, it has great features such as reminder emails and Confirmation emails. Review collected by and hosted on G2.com.

We often experience technical issues. This site can be down for days at a time. Sometimes this site will function so slowly that it is not usable and stay that way for weeks. Review collected by and hosted on G2.com.

That it is user friendly. Anyone can easily learn how to use this. It took me all of two minutes to figure out how to move around on the software. Review collected by and hosted on G2.com.

The colors. And the fact that you can't move things around to make it work better for you. Review collected by and hosted on G2.com.

The ability to book multiple appointments for each practitioner was very helpful in our practice. We used the functions of notes often to keep track of our patient status and to communicate between staff members in order to assure continuity of care. It was helpful that each of our staff members had their own log in and that each login was specified to the position they held (ability to provide certain services could be adjusted). Review collected by and hosted on G2.com.

Whenever the company made adjustments to the site, we lost weeks of data and had to completely retrain our staff. This was detrimental because our company relied on the notes taken through the system in order to update insurance companies and create plans of care for our patients. It also would take the company weeks to make changes if we found glitches in our system. We often would have to manually schedule patients and make handwritten schedules for the day to post on the office wall because we could not rely on Appointment Plus to be correct. Review collected by and hosted on G2.com.

Very easy to select a date on a visual calander with drop downs Review collected by and hosted on G2.com.

It lags when there is more than one person logged into the system Review collected by and hosted on G2.com.

I like that I can see my schedule from my phone and computer. Review collected by and hosted on G2.com.

I do not like how I have to enter my password every time to log in despite telling the app to "remember my login." Review collected by and hosted on G2.com.

Ability to see the rooms and who is scheduled in the rooms we have at what time in a very clear set up Review collected by and hosted on G2.com.

Difficult to change things in the system. Will give random error messages with no real explanation as to why they are happening. IT support very slow to respond when issues arise especially after updates to system. Review collected by and hosted on G2.com.

The AP folks are accessible and flexible, and there are a lot of appointment options. I have to set up individual and multi-client appointments, create different schedules for different staff members, and change session lengths on alternate weeks. I'm able to do all of this. The system has been online and easy to access consistently for our clients--only very occasional outage "blips," and AP staff are prompt with resolutions. Their support staff is also polite, flexible, efficient, and prompt. Review collected by and hosted on G2.com.

The one area that could improve is how information is written up in the Knowledge Base. I still find errors, crucial steps omitted, and lack of important specific details. However, I can also see that AP is working on improving their written help materials, and staff are polite and accommodating if I have questions or concerns. Review collected by and hosted on G2.com.

I love the analytical reporting features. Review collected by and hosted on G2.com.

I do not like the access levels. It would be incredibly convenient to be able to give users access to calendars of my choosing. Review collected by and hosted on G2.com.

We’ve tried a bunch of schedulers, as well. We settled on Appointment-Plus. It’s the most flexible one we’ve come across. It’s not as pretty as some of the others, but that doesn’t bother me. I just need it to work. Appointment-Plus works great for us. The web site address is www.appointment-plus.com. Review collected by and hosted on G2.com.

They continue to refine the timezone options. I make a lot of appointments with people who live in other timezones! Review collected by and hosted on G2.com.