DaySmart Appointments Reviews & Product Details

The ability to book multiple appointments for each practitioner was very helpful in our practice. We used the functions of notes often to keep track of our patient status and to communicate between staff members in order to assure continuity of care. It was helpful that each of our staff members had their own log in and that each login was specified to the position they held (ability to provide certain services could be adjusted). Review collected by and hosted on G2.com.

Whenever the company made adjustments to the site, we lost weeks of data and had to completely retrain our staff. This was detrimental because our company relied on the notes taken through the system in order to update insurance companies and create plans of care for our patients. It also would take the company weeks to make changes if we found glitches in our system. We often would have to manually schedule patients and make handwritten schedules for the day to post on the office wall because we could not rely on Appointment Plus to be correct. Review collected by and hosted on G2.com.

Very easy to select a date on a visual calander with drop downs Review collected by and hosted on G2.com.

It lags when there is more than one person logged into the system Review collected by and hosted on G2.com.

I like that I can see my schedule from my phone and computer. Review collected by and hosted on G2.com.

I do not like how I have to enter my password every time to log in despite telling the app to "remember my login." Review collected by and hosted on G2.com.

Ability to see the rooms and who is scheduled in the rooms we have at what time in a very clear set up Review collected by and hosted on G2.com.

Difficult to change things in the system. Will give random error messages with no real explanation as to why they are happening. IT support very slow to respond when issues arise especially after updates to system. Review collected by and hosted on G2.com.

The AP folks are accessible and flexible, and there are a lot of appointment options. I have to set up individual and multi-client appointments, create different schedules for different staff members, and change session lengths on alternate weeks. I'm able to do all of this. The system has been online and easy to access consistently for our clients--only very occasional outage "blips," and AP staff are prompt with resolutions. Their support staff is also polite, flexible, efficient, and prompt. Review collected by and hosted on G2.com.

The one area that could improve is how information is written up in the Knowledge Base. I still find errors, crucial steps omitted, and lack of important specific details. However, I can also see that AP is working on improving their written help materials, and staff are polite and accommodating if I have questions or concerns. Review collected by and hosted on G2.com.

I love the analytical reporting features. Review collected by and hosted on G2.com.

I do not like the access levels. It would be incredibly convenient to be able to give users access to calendars of my choosing. Review collected by and hosted on G2.com.

We’ve tried a bunch of schedulers, as well. We settled on Appointment-Plus. It’s the most flexible one we’ve come across. It’s not as pretty as some of the others, but that doesn’t bother me. I just need it to work. Appointment-Plus works great for us. The web site address is www.appointment-plus.com. Review collected by and hosted on G2.com.

They continue to refine the timezone options. I make a lot of appointments with people who live in other timezones! Review collected by and hosted on G2.com.

I liked how easy it was for students to simply click on the link and set an appointment. I was able to easily access this away form work and make changes if necessary. Review collected by and hosted on G2.com.

Appointments are pretty much all you can do. Review collected by and hosted on G2.com.

The appt plus team is awesome. The product has saved me time by allowing people to self schedule when it convenient for them. No more wasted time and emails back and forth trying to schedule a meeting. Review collected by and hosted on G2.com.

Nothing. It was great and have not had any issues yet. Keep up the great work. Review collected by and hosted on G2.com.

When I first started with Appointment-Plus 9 years ago it was fantastic. Review collected by and hosted on G2.com.

Unfortunately the service has not improved and actually seems to be having issues with their ability to stay online. There have been 4 instances in the past 3 months when their system was down and we could not access our online schedule. It may not sound like such a big deal unless you are running an office and relying on their system to know who will be coming in and what future openings you have to re-book existing patients and book new patients. Their contact number is only answered if you are a new client. If you are an existing client you will get a recording that says the system does not take messages - "Goodbye". Of course you can leave a message - they will answer in a couple of days. At this point I am not going to change - after 9 years that might be difficult, but if their service and consideration for existing clients does not improve I definitely will. Review collected by and hosted on G2.com.