DaySmart Appointments Reviews & Product Details

DaySmart Appointments is online appointment scheduling software that powers both large and small companies, including Bank of America, Campbell's Soup, Cargill, Coca-Cola, Costco, H&R Block, International Paper, GE, and many others. Online appointment scheduling is transforming the way customers interact with service providers. It has proven to be crucial during times of a pandemic with social distancing recommendations and ordinances affecting the way business is being done. From COVID testing health centers to large retail chains, online appointment scheduling provides an entirely new way to engage with those you serve. Our enterprise-scale, omni-channel appointment software uses the most modern, secure technologies to help businesses and institutions worldwide improve efficiency, save time, reduce costs, and generate more revenue. Over 50 of the Fortune 500 and thousands of medium and small businesses are using DaySmart Appointments. What are you waiting for? Sign up for a quick demo today at try.appointmentplus.com/appointment-scheduling-software/.

Seller

DaySmart

Discussions

DaySmart Appointments Community

Solution Type

Best-of-Breed

Overview by

Brock Wackerle

Pricing

Pricing provided by DaySmart Appointments.

Bronze

$49

per month

Silver

$69

per month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 41 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

DaySmart Appointments Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Kathy C.

Owner

Small-Business (50 or fewer emp.)

11/12/2019

"Hidden costs and will not refund if anything doesn't work out"

0/5

What do you like best about DaySmart Appointments?

The demo team knows their product inside out and can make everything look easy but it's another story when you do it yourself Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

Hidden costs for all features even the basic such as text reminders. For payment feature, they work with a third party company that charges an arm and a leg which fee the sales team didn't cover prior to signing you up. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Appointments:

1. The software is counter-intuitive, which will require much training time for your staff.

2. Hidden costs on all features even the most basic text reminders. From our research, many scheduling apps have made text/email reminders free. As for online payments, we'd recommend you consider apps that are already using gateways you are using such as Square, Stripe, etc. Appointment Plus uses a third party company that charges a monthly fee in addition to a percentage of each transaction which we don't find economical feasible or competitive to other scheduling apps out there.

3. They do NOT refund if anything goes south or the software doesn't perfect as promise which we find absolutely ridiculous and not an honest company. Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

We are bunch of tech savvy people here but the system is not user friendly. All aspects of the interface is counter-intuitive. The software itself is chunky and reminded us those old platforms used back in the 90's. What bothers us the most is the system capability is not as promised and all the hidden costs does not make the product feasible for us to continue. We reflected the problem to Appointment Plus and they would not issue a refund initially claiming that's their policy which we only got a copy after we paid for the annual fee. After they finally decided to give us the money back because we didn't even used the system, they took a hefty service fee. We reported them to BBB where many users had shared similar experience - http://tiny.cc/r0i6fz. Please do your own research before using this company. Review collected by and hosted on G2.com.

Leor F.

Content Manager

Enterprise (> 1000 emp.)

9/15/2019

"Buggy and outdated system"

1/5

What do you like best about DaySmart Appointments?

Gets the job done – it would be an acceptable software if it was still 1999. The specialists who work there are nice and try to be helpful. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

Cumbersome, not intuitive, outdated interface, and slow loading time. Why can't you just create a template within the event? Why is it a separate thing? The interface requires too many clicks to get to where you need to be. Many of the fields you need to fill out are unclear in their instructions. Sure, there are lots of options for customization, but with AppointmentPlus it comes with a high price: lack of user-friendliness and none of the modern touches (e.g. punchy colors, drag-and-drop, clear and fresh language) I've come to expect from any software I use. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Appointments:

Keep looking for a more modern scheduling software (I still haven't figured out what would be a better alternative, but I'm sure it's out there). Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

Allows us to create multiple events and schedule appointments for those events. There is customizability but it's very unwieldy. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

6/5/2019

"Easy way to sched"

4/5

What do you like best about DaySmart Appointments?

I like how you can look at different views of the calendar. You can look at week, month or day view. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

Sometimes it is slow when you are adding an appointment. Review collected by and hosted on G2.com.

Jennifer W.

Accompanist

Music

Small-Business (50 or fewer emp.)

4/7/2018

"Sufficient, but lacking in a few areas"

3.5/5

What do you like best about DaySmart Appointments?

I like how easy it is to schedule appointments and mark them as completed, rescheduled, no-show, etc. It is also very easy to add new customers and staff members. Overall, it is pretty user-friendly, so I don't have to worry about teaching new employees every single detail.

The phone app is definitely a plus. It is sometimes hard for staff members to get to a computer to complete their appointments, but they always have a phone with them.

The Recurring Appointment feature is VERY helpful as well and for the most part, pretty easy to maintain. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

It is pretty expensive - since I have 15-20 users, I have to pay $149 per month. As a small business, that is a HUGE chunk of my budget. It's less if you don't have as many users - $49/month for just a few. I've looked into other programs mostly because of this price.

Also, the "Event" function has a flaw. I use this to schedule a class with multiple customers. However, it does not translate that to the Appointment schedule, and if you're not careful to also reserve a room on the schedule, you can double-book.

It would be nice if it also had an invoicing feature or connected with Quickbooks somehow. Perhaps it does and I just don't know how to do it! Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Appointments:

Overall, this is a very well-developed and useful program. Just be prepared to pay more for the more users you add. Expect a learning curve. Also, you only get phone support if you pay for a higher tier, which is kind of annoying. I would say the pros outweigh the cons, and I've never had major problems. They seem like they are always working on fixing things. Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

The program gives me peace of mind knowing that rooms will not get double-booked for appointments. It cuts out a middle-man in terms of scheduling, as each user can access their own account from their phone or computer and manage their own schedule.

It has also helped me keep track of employees' hours for paycheck hours. Review collected by and hosted on G2.com.

Heather S.

Research Assistant

Higher Education

Mid-Market (51-1000 emp.)

3/22/2018

"Appointment plus is a convenient way to schedule"

3.5/5

What do you like best about DaySmart Appointments?

I like the ability to easily monitor my schedule and block off time if necessary. The color coding, which represents appointment status (cancellation, no show, complete, etc.) is also really useful for monitoring at a glance. It cuts out the middle man and gives my supervisor an idea of my progress via appointment notes along with allowing all necessary employees to access our clients’ appointment statuses in one place. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

There’s not much I dislike. Maybe it could be a little more user friendly in the ability to make changes to appointments without administrative access, but that may be individual to my company. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Appointments:

Easy to use if you work closely with your supervisor. Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

I am solving the problems of organization and time management. The benefits are the ease of communication across employees and the ability to have clients schedule as necessary rather than only during my hours in office. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

11/14/2018

"Appointment Plus User Review"

4/5

What do you like best about DaySmart Appointments?

I like that it is able to store all information about clients and counselors in one place Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

I don't like that there is the option to schedule two clients in one appointment hour, I have had many double bookings because of this and user error. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

4/27/2018

"Generally reliable, but could be made more intuitive "

2.5/5

What do you like best about DaySmart Appointments?

I like that it is highly customizable to business needs Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

The server is not very reliable and there are some customizations that do not always make sense Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

Streamline appointment check in and store user appointment history and data - there are benefits in the sense that the system offers high customization; however, sometimes it can be difficult to understand how to create different landing pages in a way that is intuitive to users if they are not experienced with some sort of UX design principles. Review collected by and hosted on G2.com.

Verified User in Construction

Enterprise (> 1000 emp.)

1/30/2018

"Not what i thought it would be "

2.5/5

What do you like best about DaySmart Appointments?

Easy to train the team. This product is user friendly and easy to navigate with lots of custom features available for your specific needs. The customer booking tool is easy to set up. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

The level of support from the team. Account manager is seldom present for help or troubleshooting. Every time there is a release something seems to go wrong and the system goes down which causes mayhem. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Appointments:

Right now they are making a lot of changes. The interface will be updated and a lot of things that should already be in place will be. Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

We are able to have customers schedule their own appointments online. The extensive reporting made available is very helpful for us to quickly take a glance at our daily appointments. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

4/27/2018

"Technical difficulties common"

1/5

What do you like best about DaySmart Appointments?

Allows for detailed notes and when it functions properly, it has great features such as reminder emails and Confirmation emails. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

We often experience technical issues. This site can be down for days at a time. Sometimes this site will function so slowly that it is not usable and stay that way for weeks. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

1/11/2018

"Easy to use"

5/5

What do you like best about DaySmart Appointments?

That it is user friendly. Anyone can easily learn how to use this. It took me all of two minutes to figure out how to move around on the software. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Appointments?

The colors. And the fact that you can't move things around to make it work better for you. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Appointments:

If you have a school program or a GED program this software is right for you. You can easily schedule classes, test, make note abut students. Everyone in the company and see and add notes as well. Review collected by and hosted on G2.com.

What problems is DaySmart Appointments solving and how is that benefiting you?

I am able to now schedule students for test, and keeping up with were they are in the process of working on their GED. Plus everyone in the company can see all the history and notes of each student. Review collected by and hosted on G2.com.