# Answering Service Care Reviews **Vendor:** Answering Service Care **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.2/5.0 **Total Reviews:** 3 ## About Answering Service Care Answering Service Care (ASC) is a 24/7 live answering service for 3000+ businesses nationwide in all industries including law firms, doctors offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices in WA, NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people with many relationships having lasted over 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, and transfer calls or relay these messages directly. Businesses of any size across all industries can benefit from an answering service. The customer service personnel who answer your calls are industry-trained and experienced professionals who know how to handle queries from customers across sectors, so your clients can expect reliable and accurate communications at all times. We Get It. Never miss another call. Live chat for your website. Capture all important messages 24/7. Save money on a hiring, training, and onboarding a full-time secretary. Give your customers great first impressions of your business. Powered by Smiling Faces That Care. ## Answering Service Care Reviews ### 1. Answering Calls service is a time saver **Rating:** 3.5/5.0 stars **Reviewed by:** Irit E. | Chief Customer Officer & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2022 **What do you like best about Answering Service Care?** Using an answering service helps our company filter calls from vendors while marking sure customers get a better experience **What do you dislike about Answering Service Care?** We get so many reps answering our calls from us that sometimes they mispronounced our company name or pass on calls that should have been filtered **What problems is Answering Service Care solving and how is that benefiting you?** Saved us time ### 2. Great management for customer service centers and organizations needing 24/7 accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **Describe the project or task Answering Service Care helped with:** We are a healthcare company, therefore it is critical for members/clients to be able to reach a person 24/7 at our organization. This minimizes the risk for HIPPA violation and ensures messages are being answered/managed effectively the next business day. **What do you like best about Answering Service Care?** The ability to see and manage missed calls and messages amongst our team to ensure all calls are being returned/answered effectively and efficiently. **What do you dislike about Answering Service Care?** We occasionally experience a lag in updates in the portal; If one colleague updates the status of a call or assigns it to them it can take some time for the portal to update, allowing time for another person to go in & edit the same message/call without any error/messaging stating this was already handled. This may be more of a server issue given our entire team is working remotely. **Recommendations to others considering Answering Service Care:** This is a great application that can assist in both managing calls outside of business hours as well as managed those messages/calls amongst your team when returning to the 'office'. **What problems is Answering Service Care solving and how is that benefiting you?** Ability to provide our members and clients with a human interaction every time they call us; This also works as a way for us to manage missed calls efficiently amongst our Client Services team. - [View Answering Service Care pricing details and edition comparison](https://www.g2.com/products/answering-service-care/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+02%3A39%3A21+-0500&secure%5Bsession_id%5D=81d16166-ac79-4bc4-bc35-407118d94d69&secure%5Btoken%5D=e0f180707a0cd6ba455a030f153af196e7012626222305f94abc78fb76ce6348&format=llm_user) ## Answering Service Care Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Answering Service Care Alternatives - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews)