# Ameyo by Exotel Cloud Contact Center Reviews **Vendor:** Exotel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 252 ## About Ameyo by Exotel Cloud Contact Center Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences. ## Ameyo by Exotel Cloud Contact Center Pros & Cons **What users like:** - Users enjoy the **ease of use** of Ameyo, managing customer interactions seamlessly in one reliable platform. (5 reviews) - Users value the **wide range of features** in Ameyo, enjoying ease of use and seamless CRM integration. (4 reviews) - Users value the **efficiency** of Ameyo, appreciating its seamless management of customer interactions and reliable performance. (3 reviews) - Users value the **seamless integration** capabilities of Ameyo, enhancing their workflow and efficiency in call management. (3 reviews) - Users appreciate the **ease of managing customer interactions** with Ameyo, benefiting from omnichannel support and reliable performance. (3 reviews) - Users value the **reliability** of Ameyo, ensuring seamless management of customer interactions across various channels without issues. (3 reviews) - Simple (3 reviews) - Case Management (2 reviews) - CRM Integration (2 reviews) - Users praise the **responsive customer support** of Ameyo, ensuring quick assistance for any issues that arise. (2 reviews) **What users dislike:** - Users find the **limited customization** options for reports and workflows restricts their ability to tailor the platform effectively. (4 reviews) - Users find the **difficult setup** of Ameyo overwhelming, especially for new users or small teams. (3 reviews) - Users often face a **steep learning curve** with Ameyo, finding the interface overwhelming and navigation challenging. (3 reviews) - Users experience **slow loading issues** during peak times, which can hinder their overall efficiency and productivity. (3 reviews) - Users find the **complex features** of Ameyo overwhelming, hindering navigation and setup for new users and small teams. (2 reviews) - Users find the **complexity overwhelming** , particularly new users struggling with the extensive features and navigation challenges. (2 reviews) - Users experience frequent **delays** with server issues and slow report loading, impacting overall functionality and efficiency. (2 reviews) - Users find the **difficult learning curve** of Ameyo challenging, particularly for new agents navigating complex features. (2 reviews) - Poor Customer Support (2 reviews) - Slow Performance (2 reviews) ## Ameyo by Exotel Cloud Contact Center Reviews ### 1. Great Call Connectivity and Advisor Dashboard, but Costly Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Ghanisht k. | Players relations Operations Manager, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Ameyo by Exotel Cloud Contact Center?** I like the call connectivity and the agent dashboard for advisors. Both make it easier to stay connected on calls and manage day-to-day work from one place. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** For any customization, you are dependent on Amyo by Exotel. There is very little plug-and-play, so you end up paying them a one-time effort fee, which is costly. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We’ve created a multi-level IVR on the number itself, which is now resolving customer queries directly through the IVR. Since we have a user-based licence with an unlimited plan, there’s no extra cost for IVR resolution. With this setup, I’ve been able to reduce calls by around 15%, and I’m continuing to work on improving it further. ### 2. Effortless Calling and Customer Support with Ameyo **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanshu D. | Techical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** My team has been using the Ameyo by Exotel dialer for the past six months, averaging eight hours of work each day. The standout feature for us is the 'Queue' function, which has greatly increased the number of calls my agents are able to make. It also integrates seamlessly with my company's website. In addition, their customer support is very responsive—bug fixes are typically resolved in less than half an hour. The system is also very user-friendly. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The main problem I encounter with Ameyo is that the dialer tends to malfunction quite often, requiring us to submit a support ticket each time it happens. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** One of the challenges I faced was with customer support, but Ameyo by Exotel is actively working to address this issue. ### 3. It's amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Karan P. | Sr. Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** What I like best about Ameyo by Exotel is its reliability and flexibility for managing customer interactions. The cloud-based contact center allows us to handle calls from anywhere, with features like call routing, IVR, and real-time analytics that make our team more efficient. The interface is user-friendly, and the integration with CRM tools helps us keep customer data and communication in sync, improving response times and customer satisfaction. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** While Ameyo by Exotel offers robust features, there’s room for improvement in terms of call quality during peak loads and faster response from support for urgent issues. The reporting module could also be more customizable to fit specific business needs. Occasionally, there’s a slight learning curve for new agents, especially when configuring advanced workflows. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo by Exotel helps us manage all inbound and outbound customer interactions from a single cloud platform, which has removed the need for multiple disconnected systems. Features like intelligent call routing, IVR, and real-time monitoring ensure that customer queries are handled faster and by the right agents. The CRM integration keeps all customer data in one place, improving personalization and reducing handling time. Overall, it has increased team productivity, improved customer satisfaction, and given us better visibility into call performance through detailed analytics. ### 4. Effortless Customer Communication and Time-Saving Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping between tools. The system is stable, and the call clarity has been solid. I also like how the routing and automation save our team time and reduce missed calls. The reports help us see where we can improve and keep track of agent performance. It’s been a smooth experience overall. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features, like report customization or CRM integrations, could be a little more flexible. The initial setup also took some time to get used to, but once everything was configured, it’s been running smoothly. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo by Exotel has enabled us to centralize all our customer interactions in a single platform. Previously, our team needed to juggle multiple tools for calls, chats, and WhatsApp, which complicated tracking and follow-ups. Now, with everything integrated, we can handle conversations much more efficiently. Our response times have improved, and missed calls have decreased due to enhanced routing and automation features. The reporting and analytics provide clear insights into both team performance and customer satisfaction, allowing us to make more informed decisions. ### 5. Ameyo Makes Lead Distribution for Calling Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat M. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo is good for distributing lead in software for calling it's good for my colleague who use this so happy **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Ameyo is lagging some time and something I click on call button it's showing error **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo is so beneficial software for use its use for calling and send notification for leads direct whatsapp message ### 6. User-friendly cloud contact center solution with seamless integration and reliable performance **Rating:** 4.5/5.0 stars **Reviewed by:** Derrick I. | Marketing Manager , Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo has an easy-to-use interface, simple implementation process, smooth integration with CRM tools, and a wide range of features for call management and reporting. The platform is reliable, supports frequent use without issues, and their customer support is responsive when needed. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Some advanced features require extra setup time, reports sometimes load slowly, and customization options for complex workflows are limited. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo by Exotel helps manage high call volumes efficiently, ensures smooth customer interactions, and centralizes communication in one platform. It improves response times, enhances team productivity, and provides real-time reporting for better decision-making. Integration with CRM systems also streamlines operations and improves overall customer experience. ### 7. My superb experince with Ameyo **Rating:** 5.0/5.0 stars **Reviewed by:** Yashika T. | AM, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The best thing about Ameyo is that i am using it as asupervisor, and as a supervisor i have the access to monitor all my agents live on a single platform. I do have access to all the call reports. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** There is nothing i dislike about Ameyo but sometimes it has limit access to reports. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** it helps me to live audit the calls of my agent. I can easily monitor the breaks and other session reports through Ameyo. I dont have to manually look after each and every agent. It has given me access on a single platform. ### 8. True Omnichannel Engagement with Scalable, Cloud-Native Infrastructure **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh D. | Sr. SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** True Omnichannel Engagement Scalability and Cloud native infrastructure **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Because Ameyo offers a large suite of features and configuration possibilities, new users or small teams may find the interface and setup somewhat overwhelming **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo is built for the cloud, and emphasizes capabilities around scaling large volumes of customer interactions, large agent teams ### 9. Easy Integration and Use **Rating:** 4.0/5.0 stars **Reviewed by:** Sankar D. | VP - CATI, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** It is pretty easy to use and the user interface can be integrated with other tools **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The customer service can be improved a bit the process of raising a ticket is quite long **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We use Ameyo to dial out potential customers ### 10. All-in-One Solution for Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Its feature stack and one stop shop for all customer experience needs. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The have all squared up pretty well, however, the product isn’t ready for western market. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Customer experience ### 11. Convin **Rating:** 5.0/5.0 stars **Reviewed by:** Kuldeep Kumar Paliya . | admission counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Ameyo by Exotel Cloud Contact Center?** its extensive omnichannel capabilities, allowing seamless management of customer interactions across multiple communication channels **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The interface can be overwhelming for new users with a lot of features and options, making navigation difficult. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** managing and streamlining customer interactions across multiple communication channels ### 12. User-Friendly Engagement Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeswari p. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo from Exotel is really simple to use . you don't have to be a tech wizard. Their customer service representatives are constantly available and quick to assist with any issues. With so many functions that cover everything, it's also excellent for everyday use. and easy to integrate and really convinient for day to day use **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Setting up Ameyo's advanced features might occasionally be a little challenging, so keep that in mind. Furthermore, it might not be the most affordable choice available, so keep that in mind if money is tight. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo by Exotel enhances overall customer happiness by streamlining customer engagement, increasing operational efficiency, and enabling data-driven decision-making. ### 13. Value For Money **Rating:** 4.0/5.0 stars **Reviewed by:** GURDEEP S. | Assistant Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** It's really cost effective and value for noney **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Sometimes erros takes time to get fixed. **Recommendations to others considering Ameyo by Exotel Cloud Contact Center:** Go for it..its value for kondey **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Solving the issue of maintaing the data and server ### 14. Best IT tool for customer calls **Rating:** 4.5/5.0 stars **Reviewed by:** Prakash J. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2024 **What do you like best about Ameyo by Exotel Cloud Contact Center?** User friendly customer care software. 1) Ameyo is very easy to use for both in-bound & out-bound calls. 2) We can manage access as per user role and requirements. 3) Up-time of this tool is very impressive. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Only one dislive, sometime voice during the call is not so clear. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** 1) Easy to use- Even new users can use this tool efficiantly. 2) Managing tickets and recording calls are easy to use. ### 15. Best IVR Software **Rating:** 5.0/5.0 stars **Reviewed by:** Yokesh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo does not support the domestic process alone, we can able to connect the abroad clients by call. Here, the call audits and tracking are up to the level. Most user-friendly software, where anyone can use it. In ameyo, the user can use different kinds of extensions. One of the best calling software for the bpo sector. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** In mobile version, its not up to the level. It takes more time to clear the marked spams. The maintenance for this software has to be get improved and tickets should be resolved as soon as possible. Apart from this, it's a completely a very needed for calling. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** The higher authorities can able to the track of every user's , also break reports can be tracked. Easy implementation, customization and can integrate into any systems. By this, the productivity will be increased.. ### 16. Unbeatable and most responsive with accuracy. **Rating:** 5.0/5.0 stars **Reviewed by:** Prabhleen K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** East to use can manage things and alignment anywhere and anytime. Able to do almost every work like auditing, recording, management, access monitoring, and data uploading. Can easily check counselors' break time, hold time, on-call time, can freeze and unfreeze campaigns as well. Single-time single user. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Not found any thing till now while using it. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** One of the best tools to gauge counselors' activity and for monitoring them. Easy to use, multitasking, provides authenticity and can be used anywhere at any time. Also helps in every domain, like leadership and auditing. Being a QA and a manager it also helps in auditing calls, and voice logs, and can manage queues and segregate queues as well. LIVE MONITORING AND AGENT MONITORING CAN BE DONE. Can prepare and fetch data for reports as well. ### 17. Ameyo: A Robust Call Management Solution with a Voice-Centric Focus **Rating:** 2.5/5.0 stars **Reviewed by:** Nobuhiro K. | Co-Owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** What I find most appealing about Ameyo are its robust features. The way it streamlines call management and integrates seamlessly with our other systems is truly impressive. The customizable reporting tools and the ease of automation make it a powerful asset for our organization. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Obtaining meaningful insights from the reporting platform and the exported data has proven to be a challenging endeavor. We have encountered numerous difficulties in comprehending and extracting actionable information from these resources. This may be attributed to the fact that our organization primarily relies on email communication, which constitutes 90% of our operations, while voice communication represents only 6% of our overall volume. It is my opinion that Ameyo is better tailored to organizations that heavily prioritize the voice channel. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** In our prior engagement with Ameyo, our organization leveraged their platform primarily for managing customer interactions through email, voice, and social media channels. Ameyo's suite of tools facilitated the optimization of our customer service operations, resulting in enhanced efficiency and responsiveness within these specified channels. ### 18. Best Audit tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavneet kaur K. | quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Voice log option helps us to get instant calls and n number of calls can be downloaded from it very easily. Being a Qa can easily monitor my counselors and team. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Sometimes the manage part takes time to get same time calls but get rectified qucikly as well. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We can easily upload data in it and can monitor counselors at the same time whether logged in or not. And calls can be audited from it. Can able to download the calls and data as well. ### 19. Good product in the BPO sector **Rating:** 5.0/5.0 stars **Reviewed by:** Kalani N. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Easily check the details and showing a active agent details **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Hangings issue in Ameyo and lacking issue **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Problem solving is check active agent details and calls status. ### 20. A as in Ameyo **Rating:** 4.0/5.0 stars **Reviewed by:** Vipul S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** It functions as any of the effective IVR, however, a coin has 2 faces and it's not necessarily that, both faces when got flipped over give a win-win situation. But when it turns a face towards the user, he plays around. Ameyo is user-friendly undoubtedly either a user is a 1st time user or has been using it for a long. As we have got a toll-free interface while connecting to our business clients, it never lets any customer go away without a connection built and allows us to integrate it with running CRM. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** What I have observed is that, while fetching different types of reports, we need to filter the inputs, and the form provided in the system is bulky. I suggest as every organization has the same set of KPIs running, therefore predefined report system would help users to get on similar reports. The main interface has a lot many information and should have provided an option to minimize it whenever required or whatever needs to access it. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We had been in the situation to get all the calls dialed out manually, with the use of it, the solution has come up with an OB campaign different set of instructions which is wisely executed by the Ameyo. The inbuilt monitoring tool is exceptionally well and easy to operate for any agent at any point in time or at what point in time. ### 21. Good software for calling **Rating:** 5.0/5.0 stars **Reviewed by:** VIKAS KUMAR S. | Frontend Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The most easy interface to use, anyone can easily understand, Good for calling with recording. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Sometimes when you click to see overall call duration for the day, it's have some issues with that but they fixed as u report they fixed it ASAP. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Real time connectivity with your phone and customers phone. Good sound quality. ### 22. Ameyo- Excellent Calling Platform for Business **Rating:** 4.5/5.0 stars **Reviewed by:** Bharani Raaj K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The best thing about the Ameyo is that it is user-friendly, and you will get international and domestic calls available. You can track how many calls are individually made and how many calls have been connected or not connected. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The dislike about the Ameyo price is too high. After 30mins of calls automatically, the call will be disconnected, and it is tough to reach customer support sometimes; they will blame the network provider. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** How I benefited from Ameyo, I can track my teammate's talk time, how many long calls have been made, how many calls have been disconnected, and how many inbound calls come, and I can audit the call. Even managers can do live audits, and we can also give live feedback. Excellent calling platform for business growth. ### 23. Best Audit tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anuradha . | Senior Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** It has so many options but it helps get the calls instantly plus I can easily audit calls with the voicelog option. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** As of now I haven't find anything which I don't like abt ameyo. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** It helps to get instant calls. I am working as a quality auditor and helps to get the calls easily. ### 24. Review on Ameyo **Rating:** 5.0/5.0 stars **Reviewed by:** Oviya M. | Pre-sales Consultant, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo is customer engagement that enables us to connect with the customer. Ameyo is user-friendly software whether the user is new or frequent. Ameyo allows both domestic and international calls and can be customized whether you should receive incoming calls or only outgoing ones. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Some of the dislikes of Ameyo are the high cost, it crashes often, and we have to refresh it repeatedly. There is no mobile version of Ameyo available. Reaching customer care of Ameyo is hard. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** I use Ameyo in my day-to-day life to connect with customers and do their profiling, make sales calls, and close sales. Ameyo is integrated with CRM so it is easy to track the records and check the prodiucyivity. ### 25. Ameyo for Secure Dialings **Rating:** 3.0/5.0 stars **Reviewed by:** Ashika J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The best thing about Ameyo is that it ensures safe and secure calls with clients without revealing our personal contact with them. It records all our conversations with the clients and saves the recordings in the cloud. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Ameyo crashes a lot; we need to refresh it often. Ameyo sometimes lags, and it takes a few times to regain the connection. There is no Ameyo mobile version, and it is hard to do the dialing through Ameyo in mobile version. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** I used Ameyo in my previous industry to do Calling. I only contact the clients with Ameyo; it records my conversations with them. It work as a dialer and connect me with the clients for both inbound and outbound calls. ### 26. GOOD IVR CALLING SOFTWARE **Rating:** 3.5/5.0 stars **Reviewed by:** BALAJI K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo integrates with my CRM and pulls all my call history records. Ameyo offers us excellent audio connectivity for both domestic and international calls. With Ameyo, we can also send custom messages to customers. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Ameyo portal shows server down error code often. Ameyo customer care is always busy, poor response from the customer care team. Ameyo is costlier than Kaleyra software. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** I call my customers to check their learning progress through Ameyo. In my industry, we need to make only official calls through Ameyo for call auditing. Inbound calls are handled by Ameyo software; it will directly connect the customers with available executives. ### 27. Easy Connect Ameyo **Rating:** 4.5/5.0 stars **Reviewed by:** guru b. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo can be used to connect not only to domestic customers it can also be used to connect international customers without any interruption. It is one of the best customer experience management solutions in the market **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Even though Ameyo is one of the best customer experience management solutions, when used in full capacity, it Lags a bit. The cost of implementing and managing Ameyo in an organization is high **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo helps to reach clients in a better way and to manage their data and information to follow in the future for a successful business. It made our organization reach clients in an effiectivey way ### 28. Great Tool for call center & contact management **Rating:** 4.0/5.0 stars **Reviewed by:** Ashwani P. | Associate manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo is user-friendly and straightforward, and the campaign selection and login features are excellent. We can control and adjust calling/ concall / changing extensions and agent self-monitoring. Call details with the campaign, disposition and custom time selection features are very beneficial for call centers. We can control agents' time utilization, including their Breaks, campaign, and other activity. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** We can operate only on PRI in Ameyo software. TDM is not working in Ameyo. Report generation is pretty complex, and admin control should also be increased. Integration feature is not possible with CRM software. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We use Ameyo for customer service calling and contact management for better after-the-sale and pre-sale services. Ameyo is very useful for Internal as well as external calling and concall. Also, We are building a customer contact database and calling area coverage network to have a better company future. ### 29. Trouble-less dialer tool **Rating:** 3.5/5.0 stars **Reviewed by:** Irfanudeen S. | Inside sales specialist, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo integrates quickly with all my CRM tools, like LeadSquared, Salesforce, and Zoho CRM, offering excellent connectivity. I can track my reports, call history, and call recordings here. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The one thing I dislike about Ameyo is that the Ameyo server breaks down at least 2 or 3 times a month. The mobile version also not that good, and the spam clearance also takes time. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** I use Ameyo daily to connect with clients for sales calls, documentation verification, and inbound call handling. As Ameyo is integrated with my CRM tool my company track my productivity reports from Ameyo only. ### 30. The best outbound and inbound calling services for customer service and BPO companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Sadhna M. | Customer care executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** We can make outbound and inbound calls, and the call connects without any hassle, as there are no issues while talking to the customer. Connecting with the customer makes them feel more secure, as we, as a company, call the customer and provide the details. This is more effective in a customer service company, as it plays a vital role in the customer experience. The customer feels supported and connected to us, as the call connects easily and with perfect sound. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Everything is excellent, especially the Ameyo calling feature, which is very smooth and easy. **Recommendations to others considering Ameyo by Exotel Cloud Contact Center:** Yes...................... **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Calling customers and recording the conversation is best for clear connectivity. We get the best customer experience as they trust us, and calling the customer makes them feel that somebody is there who is looking after the case or concerned. It is very helpful for the company and agent to understand the customer's query on call in detail and help the customer with an accurate resolution of it. ### 31. A great and handy Call center and IVR setup that most smb's can use **Rating:** 4.0/5.0 stars **Reviewed by:** Yatender R. | M, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Its glitch-free user interface is so simple that no formal training is required to use this; its outbound and inbound customer care setup is simple, easy to understand and use, and integrated with my salesforce, so click-to-call and similar features are working fine so far. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Not much about dislikes in this software, just a few suggestions that they need to train their customer care and support staff so that customer's queries and problems can get resolved quickly and the second thing is that the recordings of calls need to be downloaded within 30 days to keep safe else all recordings get deleted. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Been using the Ameyo call center setup for IVR, outbound calls and incoming calls for sales and marketing purposes for the last nine months and so far, it has been a good experience. ### 32. Auto-dialer software with best features available currently **Rating:** 4.5/5.0 stars **Reviewed by:** Dev S. | Admission Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** I have been using this software for the last eight months to create automated outbound and inbound customer care calls, and I must tell you, It has been a good deal so far. The experience with Ameyo has been great so far; they have an excellent customer service team available 24/7. Easy configuration with our apps and tools **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The pricing pattern is something that makes me dislike this a bit. The minor changes, like a custom report, are a significant charge that should already be in the report. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Been using the Inbound solution, Outbound Solution and CTI Integration in our work for the last three years; exceeding customer expectations by extracting maximum value from every customer interaction and achieving operational efficiency with Ameyo Intelligent Routing. A multi-channel call center solution is a must for proactive communication. This is essential for launching targeted campaigns and growing your business. The CTI integration takes agent productivity to a new level to ensure consistent customer service and discover our business tools. ### 33. Ameyo - Positives and Occasional Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant K. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Easy to use, Very sorted out UI, Quik fixes As an end user I was happy with the product yet as a manager I would be worried about the certain loopholes employees exploit **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The time to time crash while calling Uncertainty of the bugs, not knowing why the issue is arising and the loopholes Sometimes it was hard to operate with new features **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** The easy to implement, customize and integrate with any end system It worked very well with lead squared as an CRM Benefit: Easy to use Increased productivity More speed And better reporting at times ### 34. Excellent Services **Rating:** 5.0/5.0 stars **Reviewed by:** Guru P. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Ameyo by Exotel Cloud Contact Center?** I link the simple interface with advanced options with a single click. On top of this, their customer support is awesome. Also, their price is very affordable. In total, I am very much happy with them. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** There is nothing much to say, as the services and products are incredible; however, there is one thing that I want them to change is, that they change the account manager very frequently, which sometimes confuses me. **Recommendations to others considering Ameyo by Exotel Cloud Contact Center:** Sure, I will defiantly refer others to Ameyo. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We are an education consultancy; hence we needed a product or service for a call center setup. When we reached ameyo, they listened to our requirements and suggested us their product. Not only this, they time to time call us for any issues from their side. I like this kind of customer service. ### 35. Why Ameyo is best ! **Rating:** 5.0/5.0 stars **Reviewed by:** Harsimran k. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo is a 360 suite that offers customers a rich and customized, adaptable solution. Also, Helps to improve the customer experience across all the channels. Ameyo /Drishti is one of the old and best software available. It is easy to use and flexible with APIs to implement at the workplace. It has all the capabilities which make a call center a profit-making center. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** I have been operating Ameyo for almost ten years, starting with calling solution and now ticketing also I didn't find any dislikes about it. Monitoring the daily Performance, Tracking and controlling through Ameyo is quick. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Starting with agent login details and Tracking their timely performance which helps to improve overall numbers by the day end and so on. E..g Shift adherence and call answering%, Ticket acknowledge Time, sales converison. ### 36. Diller feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Sukanya P. | Head BPM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** User friendly, and easy to adopt for the fresher **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Issues are not resolved on time. When we raise a ticket with a specific time call is not done at the particular time. Hence have to ensure i check my free time and then submit a ticket to receive calls within 15 minutes. 1st level team does not understand the concern, the remote desk is taken for hours together, and there is no update on the ticket on what the first level has done. The second-level team takes remote and starts from the strech and we need to explain again. Reports are wrongly fetched most of the time **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** when we raise the ticket, real time issues are solved. But problems like auto hung up , accurate reports are always a challenge ### 37. A moderate tool for daily business. **Rating:** 3.0/5.0 stars **Reviewed by:** Ashwath g. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** 1. Ameyo's integration with CRM makes the users call the customers directly from the CRM info as it also provides a call button. 2. Very simple-looking tool which is easy to navigate. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** 1. The reports are not customisable. 2. We are not getting access to the data in ameyo, where we can easily take the required reports. 3. There is no compatibility to connect ameyo with any of our in-house desk software. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** 1. With Ameyo, our agents can call the customers by clicking the CRM info instead of going inside ameyo and dailing. 2. Break reports help monitor agents' breaks, which helps in planning productivity. ### 38. Good integration with crm like leadsquared **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul C. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** It was an efficient platform for calling leads ingested on leadsquared **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The overall ui was not quite appealing and also suffered many outages **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** It helped in establishing first contact with qualified leads to fix in person sales meetings ### 39. Call and connect - direct **Rating:** 4.0/5.0 stars **Reviewed by:** Pradeep M. | S, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The calling interface is smooth and easy to use for the primary usage **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The integration with other CRM is not that easily accessible Like Lead squared takes over, and you have to login again **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Calling multiple and keep track of recordings at the same time. ### 40. Ameyo to us is exciting, its user friendly and very flexible. Integrations are doable **Rating:** 5.0/5.0 stars **Reviewed by:** Grace G. | Customer Relationship Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The user interface, Easy to train, Easy to use as an administrator. It solves all of our customers business needs. Support offered by Ameyo is fast and straight forward **What do you dislike about Ameyo by Exotel Cloud Contact Center?** As much as we are trained in AMeyo system, we are not able to do integrations on our own. The technical people do not let us in fully on the system. We want to be able to do integrations on our own to our customers. Kindly look at it and open up the system to your partners. Thanks **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** It's solving the customer care experience that our customers are really looking for. Their customers are easily reachable, the agents can easily track their products and payments. ### 41. Best software for callings **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Speed and stability smooth and efficient user friendly there is nothing which is errror easy to use easy to take calls supports good VPN and smooth toggle system for ob to inbound transfer call **What do you dislike about Ameyo by Exotel Cloud Contact Center?** there is nothing which is error easy to use easy to take calls supports good VPN and smooth toggle system for ob to inbound transfer call this is the best software ever used **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Smooth working and easy to use, calls go smoothly and transferring to any campaign or to any senior team transfer or any issues this is efficient to work in that range ### 42. It's a good product. **Rating:** 4.5/5.0 stars **Reviewed by:** Chiranjit P. | IT-HOD, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** The helpful thing in Ameyo is support. The technology they are used very well. They are trying to develop as the user wants. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** I don't have anything. We are new on this platform, and right now I am not fond dislike things. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We have an issue with callback, I just raise a call and they call me within a short time they resolve it. ### 43. Great Telephony and Customer Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rachit V. | Automation Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** As far as we have used, Ameyo has proven to be the best in telephony solutions, liked the overall UI design and ease of the solution. The support by its engineers and RM is exceptionally great. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Do not have much of cons but would recommend if we can shorten up the time to close the projects. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** The process of reaching the end-user has become easier with Ameyo's telephony services, and the cloud platform has made it more convenient and beneficial for the business to grow multifold with readily available solutions. ### 44. Solves my sales calling needs efficiently! **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan S. | Sales Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** I like the CRM integration the best along with the easy-to-use app creators for any call campaigns. They are all DIY and you don't need to depend on any account manager to set it up. I can easily set-up multi-channel campaigns resulting in the efficient funnel. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The landline numbers often get marked as spam due to heavy calling resulting in low connectivity. If there was a solution to this then the product would become unbeatable. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We have a large sales team where input monitoring is a necessity. Ameyo helps with their detailed dashboard on the calling inputs, running broadcast campaigns and integrating that with our CRM to automate everything. ### 45. Good Solution for Call Centre Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Avinash N. | Enterprise Resources Planning Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Dashboards & Reports are very well-defined. GUI is good **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Support team is good but every time we have to update the progress on tickets only. No direct contact with the helpdesk executive **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Call is not connecting, Reports are not working those kind of problems Ameyo team solving ### 46. Ameyo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vipul K. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Ameyo gives access to all the reports and the easy setup and integration with the third party tools has been so hassle-free that we are now easily able to use Freshdesk with ameyo integrated with it **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Call hung up issue might be because of network errors but is quite often **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Ameyo is helping us to get the calling done from one window integrated into our ticketing tool which avoids the multiple window access for calling. Also, with the integration, separate logging for the recordings is nit required, we get the recordings on each of the tickets which helps in easy auditing of the calls. ### 47. Good capability software but need to work on user experiance **Rating:** 3.0/5.0 stars **Reviewed by:** Srujan Kumar R. | Sales Strategy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Features, response time for support, availability of custamization options, seamless integration with major CRM tools such ass salesforce & understanding nature of the team. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Even though Ameyo posses with good features the option to auto detect DND number or not having a master list of DND numbers make it difficult for first-time users of CTI. Also, they need to work on their user interface **Recommendations to others considering Ameyo by Exotel Cloud Contact Center:** Need to understand their default features as a lot of their features come as add-on services **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Reducing call response to customers & monitoring the call quality of the agents using the software. Also, it makes us easy to track the productivity of the agents & thereby helps us to train them efficiently ### 48. Experience is pretty good but there are still some improvements required in Ameyo. **Rating:** 4.0/5.0 stars **Reviewed by:** Gajendra S. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Helpful to track live agent monitoring for Supervisors and reports in 2-5 clicks. Different but user-friendly interface for different campaigns, easy to understand for new people. **What do you dislike about Ameyo by Exotel Cloud Contact Center?** The report sometimes takes time to Fetch. Can not customize quick disposition in a default setup. There are still some errors in the report which are not being resolved even after raising multiple tickets. Ameyo requires VPN to run in our system. **Recommendations to others considering Ameyo by Exotel Cloud Contact Center:** Ease of use, User Friendly, collects reports and customer history. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** We can track the call recordings, call history, and reports very easily with Ameyo. Ameyo helps us to track live agent monitoring for supervisors and the agents to track self-agent monitoring. ### 49. Missing of tailored-made reports is a big issue **Rating:** 2.0/5.0 stars **Reviewed by:** Mustapha J. | Head of Commercial , Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** user-friendly and easy to navigate the all-in-one platform (from receiving calls to complete ticketing) **What do you dislike about Ameyo by Exotel Cloud Contact Center?** need to improve the reporting aspect to include facilities for the user to tailor his/her report **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** customer experience and interaction customer loyalty ### 50. A good CTI solution for both small and large businesses, that can help improve efficiency. **Rating:** 3.5/5.0 stars **Reviewed by:** Roshan K. | VP- Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Ameyo by Exotel Cloud Contact Center?** Auto-dialing feature Predictive calling Easy CRM integration **What do you dislike about Ameyo by Exotel Cloud Contact Center?** Lead management and editing are not too great. The reporting interface is slightly old-school and cumbersome to use. **Recommendations to others considering Ameyo by Exotel Cloud Contact Center:** Ameyo can be a great alternative for mid- to-large contact centre operations. It gets integrated with most CRMs, works as expected for the most part and brings in efficiencies. I believe their reporting can become a lot more intuitive and easy to operate. Also, they need to make existing lead management more robust. **What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?** Reaching out to Qualified leads at scale. Ensuring that we do not miss out on follow ups, and customer callbacks, thereby ensuring better service and support. ## Ameyo by Exotel Cloud Contact Center Discussions - [How to delete the call recording from the ameyo](https://www.g2.com/discussions/how-to-delete-the-call-recording-from-the-ameyo) - 1 comment, 1 upvote - [Can we customize quick dispositions for a default setup?](https://www.g2.com/discussions/can-we-customize-quick-dispositions-for-a-default-setup) - 2 comments, 1 upvote - [what is the best way](https://www.g2.com/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) - 1 comment, 1 upvote - [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment - [View Ameyo by Exotel Cloud Contact Center pricing details and edition comparison](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+06%3A26%3A33+-0500&secure%5Bsession_id%5D=d87363b3-74b5-4d54-9d83-7118b10d564c&secure%5Btoken%5D=12601abb98751530ea135474bfdb6fa752340792b69d2d3b6c6089a8177447a6&format=llm_user) ## Ameyo by Exotel Cloud Contact Center Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) ## Ameyo by Exotel Cloud Contact Center Features **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Ameyo by Exotel Cloud Contact Center Alternatives - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (620 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,457 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)