Ameyo by Exotel Cloud Contact Center Reviews & Product Details

My team has been using the Ameyo by Exotel dialer for the past six months, averaging eight hours of work each day. The standout feature for us is the 'Queue' function, which has greatly increased the number of calls my agents are able to make. It also integrates seamlessly with my company's website. In addition, their customer support is very responsive—bug fixes are typically resolved in less than half an hour. The system is also very user-friendly. Review collected by and hosted on G2.com.

The main problem I encounter with Ameyo is that the dialer tends to malfunction quite often, requiring us to submit a support ticket each time it happens. Review collected by and hosted on G2.com.

What I like best about Ameyo by Exotel is its reliability and flexibility for managing customer interactions. The cloud-based contact center allows us to handle calls from anywhere, with features like call routing, IVR, and real-time analytics that make our team more efficient. The interface is user-friendly, and the integration with CRM tools helps us keep customer data and communication in sync, improving response times and customer satisfaction. Review collected by and hosted on G2.com.

While Ameyo by Exotel offers robust features, there’s room for improvement in terms of call quality during peak loads and faster response from support for urgent issues. The reporting module could also be more customizable to fit specific business needs. Occasionally, there’s a slight learning curve for new agents, especially when configuring advanced workflows. Review collected by and hosted on G2.com.

What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping between tools. The system is stable, and the call clarity has been solid. I also like how the routing and automation save our team time and reduce missed calls. The reports help us see where we can improve and keep track of agent performance. It’s been a smooth experience overall. Review collected by and hosted on G2.com.

Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features, like report customization or CRM integrations, could be a little more flexible. The initial setup also took some time to get used to, but once everything was configured, it’s been running smoothly. Review collected by and hosted on G2.com.

Ameyo is good for distributing lead in software for calling it's good for my colleague who use this so happy Review collected by and hosted on G2.com.

Ameyo is lagging some time and something I click on call button it's showing error Review collected by and hosted on G2.com.

Ameyo has an easy-to-use interface, simple implementation process, smooth integration with CRM tools, and a wide range of features for call management and reporting. The platform is reliable, supports frequent use without issues, and their customer support is responsive when needed. Review collected by and hosted on G2.com.

Some advanced features require extra setup time, reports sometimes load slowly, and customization options for complex workflows are limited. Review collected by and hosted on G2.com.

The best thing about Ameyo is that i am using it as asupervisor, and as a supervisor i have the access to monitor all my agents live on a single platform. I do have access to all the call reports. Review collected by and hosted on G2.com.

There is nothing i dislike about Ameyo but sometimes it has limit access to reports. Review collected by and hosted on G2.com.

True Omnichannel Engagement

Scalability and Cloud native infrastructure Review collected by and hosted on G2.com.

Because Ameyo offers a large suite of features and configuration possibilities, new users or small teams may find the interface and setup somewhat overwhelming Review collected by and hosted on G2.com.

It is pretty easy to use and the user interface can be integrated with other tools Review collected by and hosted on G2.com.

The customer service can be improved a bit the process of raising a ticket is quite long Review collected by and hosted on G2.com.

Its feature stack and one stop shop for all customer experience needs. Review collected by and hosted on G2.com.

The have all squared up pretty well, however, the product isn’t ready for western market. Review collected by and hosted on G2.com.

its extensive omnichannel capabilities, allowing seamless management of customer interactions across multiple communication channels Review collected by and hosted on G2.com.

The interface can be overwhelming for new users with a lot of features and options, making navigation difficult. Review collected by and hosted on G2.com.