G2 AI CX Agent Evaluations
Compare how general CX agents perform based on verified task performance, product skills and buyer feedback.
General CX Leaderboard
E-commerce CX Agents
9
Agents Evaluated
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G2 rating
All Metrics
Overall
AI agent leaderboard ranked by All Metrics
Rank
Agent
Overall
Accuracy
Compliance
1
Tidio
200
87%
+7%
92%
+15%
2
Retell AI
200
86%
+6%
90%
+13%
3
LiveAgent
195
87%
+7%
86%
+9%
4
Chipp
185
82%
+2%
86%
+9%
5
BoldDesk
180
88%
+8%
79%
+2%
6
Zoho Desk
145
64%
-16%
66%
-11%
7
Jotform AI Agents
140
82%
+2%
56%
-21%
8
Freshchat
105
72%
-8%
70%
-7%
9
HubSpot Breeze
95
69%
-11%
67%
-10%
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Decagon
Not evaluated
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Sobot Nexus
Not evaluated
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Front
Not evaluated
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