Aisera Features

Based on 55 Aisera reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 52 Aisera reviews.

As reported in 37 Aisera reviews. Optimizes the customer self-service experience on mobile devices

Based on 49 Aisera reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 50 Aisera reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks 54 reviewers of Aisera have provided feedback on this feature.

Utilizes artificial intelligence to improve workflows or customer experiences 52 reviewers of Aisera have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 52 Aisera reviews.

As reported in 12 Aisera reviews. Tools to track and implement required IT changes in a system.

Based on 12 Aisera reviews. Tools to organize and manage all IT assets within an organization.

A means to view and analyze a large amount of data in order to gain business insights. 19 reviewers of Aisera have provided feedback on this feature.

A place for users to submit tickets when they require IT help. This feature was mentioned in 18 Aisera reviews.

As reported in 17 Aisera reviews. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

As reported in 18 Aisera reviews. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Provides a service desk for users to submit tickets for IT-related issues. This feature was mentioned in 18 Aisera reviews.

Tracks action-by-action asset performance with machine- or human-readable logs. This feature was mentioned in 18 Aisera reviews.

Creates alerts when tracked assets encounter errors or performance issues. This feature was mentioned in 15 Aisera reviews.

Automates repetitive tasks associated with IT service operations and maintenance. 17 reviewers of Aisera have provided feedback on this feature.

Utilizes artificial intelligence to analyze big data.

Utilizes machine learning to analyze big data.

Monitors logs and activities from a wide range of IT systems.

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

As reported in 19 Aisera reviews. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Based on 20 Aisera reviews. Provides administrative tools for routine maintenance, upkeep, and tracking.

Based on 16 Aisera reviews. Gives administrators control over user privileges and accessibility for IT assets.

As reported in 13 Aisera reviews. Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware. This feature was mentioned in 13 Aisera reviews.

Integrates with a variety of IT systems.

Automatically alerts necessary parties via email, text, or call when issues are identified.

Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution.

Directly identifies, or increases identification speed for, root causes for IT system issues.

Proactively identifies trends on IT systems that could lead to failures or errors.

Provides paths, suggestions, or other general assistance towards issue resolution.

Ability to search across different data sources, such as databases, intranets, and applications.

Offers search for a variety of file types.

Ability to search in multiple languages without any additional work required.

Ability of search to handle typos.

Allows the end user to filter and refine search results.

Ability to define synonyms for search terms.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the user to search in a natural, intuitive manner.

Based on 33 Aisera reviews. Provides personalized responses to interlocator based on segmentation or past responses.

As reported in 31 Aisera reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Based on 33 Aisera reviews. Can have a natural, human-like conversation with an interlocator.

Based on 30 Aisera reviews. Allows business to edit conversations to meet the unique needs of one's business.

Based on 32 Aisera reviews. Gives users the ability to update systems, like CRM, based on conversations.

Based on 28 Aisera reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 16 Aisera reviews. Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Provides an AI agent that is able to make decisioning independently.

Allows the AI agent to identify and resolve issues without user intervention.

Provides users with automated updates on ticket progress and resolution timelines.

Enables the AI agent to track service level agreements and ensure timely ticket resolution.

Enables the AI agent to classify and prioritize tickets based on issue type and urgency.

Allows the AI agent to route tickets to the appropriate team or individual for resolution.

Allows the AI agent to automatically generate tickets from user inquiries or issues.

Enables the AI agent to retrieve and apply solutions from an IT knowledge base.

Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.

Allows the AI agent to diagnose and resolve IT issues without human intervention.

Provides users with instant, automated guidance to resolve common IT problems.

Allows the AI agent to identify and address potential IT issues before they escalate.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.

Interacts fluently across multiple languages and regions, adapting tone and HR context.

Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.

Supports analysis sentiment and behavior data to signal disengagement or flight risk.

Automatically enforce local regulation and company policy during HR workflows.

Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.

Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.

Helps routing complex or critical decisions to humans, keeping oversight central to operations.

Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.

Autonomously schedules interviews, follows up with candidates, and manages communication.

Embed generative (RAG) capabilities for enhanced answer generation using retrieved content

Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models

Enable the system to understand and interpret natural-language queries

Offers search for a variety of file types.

Ability to search across different data sources, such as databases, intranets, and applications.

Ability to search in multiple languages without any additional work required.

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the end user to filter and refine search results.

Ability of search to handle typos.

Ability to define synonyms for search terms.