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At a Glance
Market Segments
Enterprise (68.7% of reviews)
Enterprise (43.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(147)4.4 out of 5
Market Segments
Enterprise (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraKore.AI
Star Rating
(458)4.6 out of 5
Market Segments
Enterprise (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kore.AI excels in providing a comprehensive automation experience, with users highlighting its no-code bot development and advanced NLP capabilities as standout features. This makes it easier for teams to create and manage bots without extensive technical knowledge.
- Users say that Aisera is particularly effective for automating repetitive business tasks, with many praising its ease of customization. Reviewers appreciate how it streamlines customer service processes, allowing agents to focus on more complex issues.
- According to verified reviews, Kore.AI's implementation process is noted for being quick and intuitive, with users specifically mentioning the organized layout of its automation and contact center features as a major advantage that enhances usability.
- Reviewers mention that while Aisera offers strong automation capabilities, some users feel it may not be as robust in handling complex workflows compared to Kore.AI. This can lead to challenges in meeting specific business needs for some organizations.
- Users highlight that Kore.AI's support quality is commendable, with many noting that the platform has been a reliable partner in their business operations. The high ratings in areas like product direction and integration capabilities further reinforce its effectiveness.
- G2 reviewers indicate that while Aisera has made significant strides in transforming work experiences through its AI features, it still faces challenges in areas like natural language understanding compared to Kore.AI, which is praised for its superior handling of human-like conversations.
Pricing
Entry-Level Pricing
Aisera
No pricing availableKore.AI
No pricing availableFree Trial
Aisera
No trial information availableKore.AI
Free Trial is available
Ratings
Meets Requirements
8.5
117
9.0
326
Ease of Use
8.4
121
9.1
328
Ease of Setup
8.0
91
9.0
218
Ease of Admin
8.1
90
8.9
189
Quality of Support
8.9
117
8.8
317
Has the product been a good partner in doing business?
8.9
89
9.0
177
Product Direction (% positive)
9.2
116
9.7
319
Features by Category
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.3
7
Agentic AI - Enterprise Search Software
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Search Queries
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
AI powered search - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.7
5
Functionality
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Compatibility - Enterprise Search Software
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Functionality - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Search Queries - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Responses
8.3
33
8.9
196
8.3
31
9.0
184
8.1
33
9.2
199
Automation - AI Agents
Not enough data
8.6
49
Not enough data
8.7
50
Not enough data
8.5
50
Not enough data
8.8
49
Not enough data
8.9
48
Platform
8.5
30
9.0
198
8.6
32
9.0
197
8.4
28
8.9
184
Autonomy - AI Agents
Not enough data
8.1
49
Not enough data
8.4
49
Not enough data
8.7
49
Not enough data
8.4
50
Generative AI
Feature Not Available
8.9
135
Feature Not Available
8.9
134
Responses
Not enough data
8.8
249
Not enough data
8.8
244
Not enough data
8.8
229
Not enough data
8.8
240
Not enough data
8.7
221
Platform
Not enough data
8.9
235
Not enough data
8.9
244
Not enough data
8.7
236
Not enough data
8.8
245
Not enough data
8.6
229
Not enough data
8.8
234
Not enough data
8.8
233
Generative AI
Not enough data
9.0
160
Not enough data
9.0
158
Conversational Platform
Not enough data
8.9
160
Not enough data
8.9
160
Not enough data
8.9
159
Not enough data
8.9
159
Support Automation
Not enough data
8.9
157
Not enough data
8.9
155
Not enough data
8.9
159
Not enough data
8.9
157
Generative AI
Not enough data
8.9
116
Not enough data
8.9
115
Customer Support
8.7
9
Not enough data
7.8
6
Not enough data
9.0
8
Not enough data
Automation
8.8
7
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
Artificial Intelligence
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Generative AI
8.8
16
Not enough data
Self-Service Experience
8.4
55
Not enough data
8.3
52
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.6
49
Not enough data
Self-Service Platform
8.6
50
Not enough data
8.4
54
Not enough data
8.0
52
Not enough data
8.5
52
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
7.7
20
Speech Synthesis - AI Voice Assistants
Not enough data
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Security and privacy - AI Voice Assistants
Not enough data
8.3
18
Compatibility - AI Voice Assistants
Not enough data
8.7
19
Workflow Design & Integration - AI Orchestration
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Performance Optimization & Analytics - AI Orchestration
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Governance & Compliance Controls - AI Orchestration
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.5
10
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Kore.AI are categorized as AI Voice Assistants, AI Agents For Business Operations, and Enterprise Search Software
Unique Categories
Aisera is categorized as AI Agents for HR, AI IT Agents, Customer Service Automation, AIOps Platforms, IT Service Management (ITSM) Tools, and Customer Self-Service
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
12.7%
Financial Services
9.0%
Retail
8.2%
Telecommunications
7.5%
Other
41.0%
Information Technology and Services
27.8%
Computer Software
19.7%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
35.1%
Alternatives
Discussions
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
Aisera has no more discussions with answers
Kore.AI has no discussions with answers
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