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AdRoll ABM (Formerly RollWorks) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find AdRoll ABM to be very easy to use, with a user-friendly interface and helpful customer support. (126 mentions)
Users value the accuracy of intent data in AdRoll ABM for effectively targeting and engaging audiences. (79 mentions)
Users value the great customer support and assistance from dedicated account managers for effective onboarding. (73 mentions)
Users value the easy audience targeting of AdRoll ABM, enhancing their engagement and conversion strategies effectively. (71 mentions)
Users value the seamless HubSpot integration of AdRoll ABM, enhancing tracking and insights for effective advertising. (69 mentions)
Users find the steep learning curve of AdRoll ABM challenging, requiring time and training to master the platform. (47 mentions)
Users desire missing features like audience cloning, better lead visibility, and direct integrations with Slack and LinkedIn. (45 mentions)
Users find ad placement visibility issues and cumbersome image management can hinder the effectiveness of RollWorks. (36 mentions)
Users find the difficult navigation and unclear reporting of AdRoll ABM to be frustrating and limiting. (36 mentions)
Users face integration issues that hinder workflow efficiency and complicate account targeting and data management. (31 mentions)
Users find the limited reach to existing database accounts restricts their ability to identify and target new accounts effectively. (29 mentions)
Users desire more control and visibility over targeting and bidding, which limits their campaign management effectiveness. (24 mentions)

Top Pros or Advantages of AdRoll ABM (Formerly RollWorks)

1. Ease of Use
Users find AdRoll ABM to be very easy to use, with a user-friendly interface and helpful customer support.
See 126 mentions

See Related User Reviews

Marissa T.
MT

Marissa T.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend RollWorks as an ABM tool; it doesn't take long to see the value!"

What do you like about AdRoll ABM (Formerly RollWorks)?

RollWorks is very easy to use and it didn't take too long to understand how to launch campaigns, update keywords, build ICPs. The interface is simpler

TG

Trisha G.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly and Effective"

What do you like about AdRoll ABM (Formerly RollWorks)?

RollWorks provides a user-friendly experience for marketers to be able to control their display advertising campaigns. They're constantly rolling out

2. Intent Data
Users value the accuracy of intent data in AdRoll ABM for effectively targeting and engaging audiences.
See 79 mentions

See Related User Reviews

BB

Brad B.

Small-Business (50 or fewer emp.)

5.0/5

"The best platform for B2B marketing and sales"

What do you like about AdRoll ABM (Formerly RollWorks)?

It's data driven, it provides insights you can't get anywhere else and it connects directly into our Hubspot account so we can track end to end ROI

Temira K.
TK

Temira K.

Mid-Market (51-1000 emp.)

4.0/5

"Performance Marketing Manager"

What do you like about AdRoll ABM (Formerly RollWorks)?

Rollworks allows us to see where our target audiences are in their journey stages and actively serve them content that meets them where they are and h

3. Customer Support
Users value the great customer support and assistance from dedicated account managers for effective onboarding.
See 73 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Demand Gen Marketing Specialist"

What do you like about AdRoll ABM (Formerly RollWorks)?

Great customer support, usability, and data tracking.

Gunjan K.
GK

Gunjan K.

Enterprise (> 1000 emp.)

5.0/5

"Great platform for our ABM strategy via display ads"

What do you like about AdRoll ABM (Formerly RollWorks)?

- Easy to select accounts from our TAL to target - Easy targeting method - Intuitive AI - Easy reporting metrics - Great customer support and dedi

4. Audience Targeting
Users value the easy audience targeting of AdRoll ABM, enhancing their engagement and conversion strategies effectively.
See 71 mentions

See Related User Reviews

Gunjan K.
GK

Gunjan K.

Enterprise (> 1000 emp.)

5.0/5

"Great platform for our ABM strategy via display ads"

What do you like about AdRoll ABM (Formerly RollWorks)?

- Easy to select accounts from our TAL to target - Easy targeting method - Intuitive AI - Easy reporting metrics - Great customer support and dedi

Temira K.
TK

Temira K.

Mid-Market (51-1000 emp.)

4.0/5

"Performance Marketing Manager"

What do you like about AdRoll ABM (Formerly RollWorks)?

Rollworks allows us to see where our target audiences are in their journey stages and actively serve them content that meets them where they are and h

5. Integrations
Users value the seamless HubSpot integration of AdRoll ABM, enhancing tracking and insights for effective advertising.
See 69 mentions

See Related User Reviews

MM

Miranda M.

Small-Business (50 or fewer emp.)

5.0/5

"Great platform that takes your account-based marketing to the next level!"

What do you like about AdRoll ABM (Formerly RollWorks)?

- Easy-to-use platform - Can run target ads throughout the web and social media - Provides powerful sales insights - HubSpot integration - Helpful

BB

Brad B.

Small-Business (50 or fewer emp.)

5.0/5

"The best platform for B2B marketing and sales"

What do you like about AdRoll ABM (Formerly RollWorks)?

It's data driven, it provides insights you can't get anywhere else and it connects directly into our Hubspot account so we can track end to end ROI

Top Cons or Disadvantages of AdRoll ABM (Formerly RollWorks)

1. Learning Curve
Users find the steep learning curve of AdRoll ABM challenging, requiring time and training to master the platform.
See 47 mentions

See Related User Reviews

Makala B.
MB

Makala B.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent Experience"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

I wish there was more automation for reporting and being able to deliver hot contacts/leads to our sales team without manual reporting.

KN

Katie N.

Mid-Market (51-1000 emp.)

5.0/5

"A solve to your marketing and sales hurdles"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

There are no downsides other than the adoption of the Sales Insights in Hubspot from our sales team. The RollWorks team has been very helpful in makin

2. Missing Features
Users desire missing features like audience cloning, better lead visibility, and direct integrations with Slack and LinkedIn.
See 45 mentions

See Related User Reviews

Steven Z.
SZ

Steven Z.

Mid-Market (51-1000 emp.)

4.0/5

"Lovely working with the CS team!"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

There are some limitations that I would love to see be broken in the future, but otherwise, awesome to work with the AdRoll ABM team. I wish I'd be ab

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive platform with some missing features, but exceptional customer service"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

There are still a few features we’d love to see as we scale our ABM efforts. For example, the number of de-anonymized leads and contacts is pretty lim

3. Ad Issues
Users find ad placement visibility issues and cumbersome image management can hinder the effectiveness of RollWorks.
See 36 mentions

See Related User Reviews

Steven Z.
SZ

Steven Z.

Mid-Market (51-1000 emp.)

4.0/5

"Lovely working with the CS team!"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

There are some limitations that I would love to see be broken in the future, but otherwise, awesome to work with the AdRoll ABM team. I wish I'd be ab

Liessa R.
LR

Liessa R.

Enterprise (> 1000 emp.)

5.0/5

"Simple to Use and great way to post a lot of display ads"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

It is not as easy as Google or LinkedIn to see where my ad placements can be. Overall very good to good in tandem with other platforms, but not a plat

4. Campaign Issues
Users find the difficult navigation and unclear reporting of AdRoll ABM to be frustrating and limiting.
See 36 mentions

See Related User Reviews

Karen M.
KM

Karen M.

Small-Business (50 or fewer emp.)

4.0/5

"Intuitive ABM Platform"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

Sometimes the reporting could be more detailed and/or clear. I.e. - I'd love more information on which ads target accounts are engaging with vs. gener

CH

Catherine H.

Enterprise (> 1000 emp.)

4.5/5

"Amazing support & results"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

Only downside is the lack of ability to save campaigns as a draft - although, the team has provided a helpful workaround for this.

5. Integration Issues
Users face integration issues that hinder workflow efficiency and complicate account targeting and data management.
See 31 mentions

See Related User Reviews

Adam A.
AA

Adam A.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful and easy-to-use platform for account-based marketing and retargeting"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

Limited reach to accounts that are only in our database/crm (Salesforce). Would love to have an easy way without manual lists, etc. to identify and ta

Paul S.
PS

Paul S.

Mid-Market (51-1000 emp.)

4.5/5

"Great ABM platform with limited time needed to launch first campaign"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

As a HubSpot partner, I'm always looking for enhancements in the integration with that platform. I think if Rollworks could continue advancing their i

6. Data Management
Users find the limited reach to existing database accounts restricts their ability to identify and target new accounts effectively.
See 29 mentions

See Related User Reviews

Cody G.
CG

Cody G.

Mid-Market (51-1000 emp.)

5.0/5

"A strong and data-rich ABM Platform"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

I think you get out of RollWorks what you put into it - and that goes for any product. If you don't have clearly defined goals or a clear understandin

CK

coll k.

Enterprise (> 1000 emp.)

4.0/5

"Great Self Service ABM platform for companies"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

The targeting is strong but when you start buying some of the media/display advertising it isn't as good as being site specific. I cannot prove it bu

7. Campaign Management
Users desire more control and visibility over targeting and bidding, which limits their campaign management effectiveness.
See 24 mentions

See Related User Reviews

Makala B.
MB

Makala B.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent Experience"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

I wish there was more automation for reporting and being able to deliver hot contacts/leads to our sales team without manual reporting.

Andrei O.
AO

Andrei O.

Enterprise (> 1000 emp.)

5.0/5

"RollWorks offers some amazing features"

What do you dislike about AdRoll ABM (Formerly RollWorks)?

The learning curve can be a bit steep at first, especially when setting up more advanced campaigns

AdRoll ABM (Formerly RollWorks) Reviews (565)

Reviews

AdRoll ABM (Formerly RollWorks) Reviews (565)

4.3
565 reviews
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LD
Sr. Director, Digital & Campaign Performance
Enterprise (> 1000 emp.)
"A true partner and platform for 5+ years"
What do you like best about AdRoll ABM (Formerly RollWorks)?

One of the standout features of this tool is its ability to target accounts with precision, right down to the individual level. This granularity has been instrumental in helping us craft personalized campaigns that resonate deeply with our audience. Whether it's identifying key decision-makers or tailoring messaging to specific roles, AdRoll delivers the insights and capabilities we need to drive meaningful engagement. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

Reporting Customization: While the reporting capabilities are solid, there are some limitations when it comes to customizing reports. It would be helpful to have more flexibility in tailoring reports to specific business needs or metrics. Review collected by and hosted on G2.com.

SM
Head of Creative and Campaigns
Mid-Market (51-1000 emp.)
"Effective Targeting, But Needs Better Filters and Reporting"
What do you like best about AdRoll ABM (Formerly RollWorks)?

AdRoll ABM makes it easy to target buyers with right-time ad messaging based on what journey stage their prospects are in. Their support is fantastic, as are their customer account managers. They have always done a nice job of helping us with strategy and fixing issues that arise. I use AdRoll ABM everyday for air coverage and monitoring journey stage progression. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

When setting up playbooks, you can pare down your audience with a seniority filter. It allows to apply C-Suite filters, but then it jumps down to Management. I'd like to see VP/Director level filtering, as it blows our budget out of the water to include a large group of management that aren't who we want to target. Also, you really have to keep a close eye on your budget towards the end of the month, as there is no ability to set a "cap". In addition, reporting could be better. We need to ask AdRoll ABM to give us information from the backend in order to report properly on our end. If would be much more convenient if we were able to self service this. At the price point that AdRoll ABM sits at, these are no brainers to me. Review collected by and hosted on G2.com.

Justin G.
JG
Manager, Lead Generation & Operations
Mid-Market (51-1000 emp.)
"Effortless Reporting and Seamless Salesforce Integration"
What do you like best about AdRoll ABM (Formerly RollWorks)?

Simple to use, reporting is effective, data integration into our salesforce instance. We are seeing a lot of success with engaging with our target accounts and ideal customer profiles through our various ad playbooks while optimizing spend. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

We manage several business units using separate AdRoll profiles, but we are unable to transfer the relevant data into Salesforce according to the appropriate groups. Additionally, we face difficulties tracking prospects who visit our website, as it is challenging to identify both their persona and their specific identity. We have also encountered integration issues that have disrupted the proper syncing of data. When reviewing our sales pipeline through opportunities, success reporting would benefit from the use of more advanced filters. Review collected by and hosted on G2.com.

Michael N.
MN
Vice President, Global Marketing
Mid-Market (51-1000 emp.)
"Exceptional Pre-Sale Experience and Top-Notch Implementation Support"
What do you like best about AdRoll ABM (Formerly RollWorks)?

What I really liked was the pre-sale process. The sales team (especially Katie S.) and demos were the most buttoned up we've seen compared the other ABM platform providers we trialed. We're currently over a month into implementation. The weekly 1-hour meetings we have with Christina Z. has been best-in-class with proactive guidance, helpful resources, and hands-on implementation training. Absolutely the best! Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

Right now, we can't think of anything. If I were to change one thing, I'd love for multiple sales insight seats to be automatically included versus just 5 seats. Review collected by and hosted on G2.com.

Marta H.
MH
Head of Marketing - Marta Horvath Marketing
Mid-Market (51-1000 emp.)
"Effortless ABM and Retargeting with Seamless Integrations"
What do you like best about AdRoll ABM (Formerly RollWorks)?

AdRoll ABM makes retargeting and account-based marketing incredibly straightforward. The unified dashboard helps us run display campaigns and social ones from one place, which saves a lot of time. I especially like the precise audience segmentation and easy integration with our CRM and LinkedIn, allowing us to target the right decision-makers effectively. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

Reporting could be more customizable — for example, exporting multi-campaign summaries requires extra steps. Review collected by and hosted on G2.com.

AS
Growth Marketing Manager
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"AdRoll ABM has been fundamental to how we approach ABM and moving prospects down the funnel."
What do you like best about AdRoll ABM (Formerly RollWorks)?

Account support has always been very strong. The customer support that we get has been transformative, especially with how we approach best practices, nurturing prospects, and being more purposeful about advertising. It's also been a quite easy platform to use. The UI of AdRoll ABM makes it easy for us to execute tasks that would otherwise be time-consuming, like campaign launches, UTM formatting, and audience building. Finally, we like the scalability of AdRoll ABM. AdRoll ABM has been integral to how our company as scaled, as on AdRoll ABM we've expanded into different geos and campaign types. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

We could use some more depth in our intent data when building audiences. For example, competing ABM platforms sometimes have more specificity when using intent data to build an audience. There may be a competitor with a G2 profile that we want to use intent data for, and that specific competitor may not be available when building a Rollworks AdRoll ABM. In some cases, it's as general as targeting competitors as a whole, not specific ones. Additionally, it would be good to have more specific intent data windows to go off of, like 30/60/90/120/150/180 or something of that sort to get more tailored with our messaging. Review collected by and hosted on G2.com.

Response from Kayleigh Magistre of AdRoll ABM (Formerly RollWorks)

Aidan, thank you for your very generous review! We're delighted that our platform has been transformative for your ABM strategy and that you find our account support strong and the UI easy to use. We understand and appreciate your feedback on the depth of intent data. We'll take your suggestions into consideration for future improvements to our platform. It's great to hear that AdRoll ABM is helping you consolidate your tech stack and streamline your daily tasks across different paid media verticals. We're committed to continuously improving our platform to meet your needs. Thank you for choosing AdRoll ABM!

Phoibe .
P
ABM Specialist
Mid-Market (51-1000 emp.)
"Supportive Team and Intuitive Platform"
What do you like best about AdRoll ABM (Formerly RollWorks)?

As someone new to ABM, I was pleasantly surprised by how easy it was to get started with AdRoll ABM. The platform is very intuitive, making it straightforward to understand what’s working and where to direct my efforts. Additionally, the personalized support I’ve received from the AdRoll ABM team has been outstanding; their guidance has truly helped me feel confident as I build and scale our campaigns. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

I do run into the occasional bug, and pulling larger data exports can take a bit of time. That said, the AdRoll ABM team is quick to jump in and help, and they’re clearly proactive about enhancing the platform experience. Review collected by and hosted on G2.com.

Response from Kayleigh Magistre of AdRoll ABM (Formerly RollWorks)

Hi Phoibe! Thank you so much for sharing your experience with AdRoll ABM! We're so glad that you find our platform intuitive and that our team has been supportive in guiding you through your ABM journey. It's also great to know that AdRoll ABM is helping you gain clearer visibility into engaged accounts and streamline collaboration with your sales team. We appreciate your feedback on the occasional bugs and data export speed, and we're continuously working to enhance our platform for a smoother experience. Thank you again for taking the time to leave us such wonderful feedback!

Peter S.
PS
Digital Marketing Manager
Small-Business (50 or fewer emp.)
"Using RollWorks for capturing marketing to sales processes"
What do you like best about AdRoll ABM (Formerly RollWorks)?

In my experience, the most valuable feature of RollWorks is the trending accounts, rather than the targeted accounts or those displaying intent from third parties. The trending accounts make it easier to guide marketing efforts toward sales, helping to connect with the right companies. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

To be honest, I find RollWorks to be somewhat complex, and it takes some time to become familiar with how it works. Additionally, I often struggle to identify the contact information for accounts that are engaged or appear to be interested. Review collected by and hosted on G2.com.

Jeremy T.
JT
Senior Specialist, Digital Campaigns
Mid-Market (51-1000 emp.)
"Revolutionized B2B Advertising with Real-Time CRM Insights"
What do you like best about AdRoll ABM (Formerly RollWorks)?

AdRoll ABM has essentially redefined how our team and company tackles B2B advertising. The CRM connection allows us to track key accounts in real time, reviewing their online behavior, landing page visits, keywords searched relevant to our business and how often they interact with our digital advertising. We review changes daily in the system and can easily access insights of target accounts for efficient advertising. Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

AdRoll ABM does take some time to integrate its capabilities based on your company's privacy policy, but once integration is complete, the communication between systems is seamless. Review collected by and hosted on G2.com.

Sneha J.
SJ
Head of Content Strategy
Mid-Market (51-1000 emp.)
"Effortless Audience Generation and Targeted Campaign Success"
What do you like best about AdRoll ABM (Formerly RollWorks)?

Rollworks has been helping me to generate a new set of audience every few days to help bring them to our website using targeted campaigns and ABM Review collected by and hosted on G2.com.

What do you dislike about AdRoll ABM (Formerly RollWorks)?

What is dislike is that its a little bit confusing and I would need support from the account teams on how I can help to maximize the engagements that were received to my website. I wish both RW and Linkedin would communicate more and get the automations in place to get the leads tow ork in our favor Review collected by and hosted on G2.com.

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