Accord Reviews & Product Details

Accord directly integrates with Salesforce, which keeps the use of the tool efficient and easy. The interface and product are straightforward, making for an easy user experience. For implementing customers, it is greatly helpful to have checklist items and mutual action plans. It is simple to assign task owners, add comments with @ tags, and organize a product into one place. Review collected by and hosted on G2.com.

There are some minor kinks to learn or ways of working to get used to, but the team is responsive and open to the feedback / trying to help. Review collected by and hosted on G2.com.

Incredible quick to learn and onboarding took no time.

Intuitive to use as a user and for the clients we share it with, I love how collaborative it is and how it keeps everyone accountable.

Everyone who see's it for the first time is impressed. Review collected by and hosted on G2.com.

So far, not a lot. My only feedback would be that sometimes getting the clients we share it with to feel as engaged with it as we are can be challenging, and I wonder if there is some gamification to drive adoption with the clients we share it with. Review collected by and hosted on G2.com.

Accord allows me to easily coordinate projects for implementation, onboarding, and ongoing initiatives with customers on all different tool stacks easily. Its quick and lightweight, but powerful. The reminders, scheduling tool, and resources tab are used by many and amazing to have a central shared space with customers. The team is also very responsive and helpful for anything we need! Review collected by and hosted on G2.com.

I do wish there were a bit more project management features baked in, like customizable gantt charts, but also appreciate that would make it possibly too complex for a shared resource. Review collected by and hosted on G2.com.

I'm incredibly excited about the potential we're unlocking with Accord. What stands out immediately is the team's dedication; they are fantastic partners, genuinely invested in making sure we grasp the full value of the platform.

The customizability is a huge plus, allowing us to tailor it precisely to our existing value-selling framework. I'm most excited about moving beyond the simple "did they do the thing" checkboxes we currently rely on in Salesforce reports. Accord is poised to give us meaningful metrics and tangible insights into how our methodologies are actually being adopted and used in the field, which is a game-changer for proving the impact of our enablement programs. Review collected by and hosted on G2.com.

While the platform is powerful for our core Mutual Action Plan needs, some of the (CMS) features could be more robust. Specifically, I would love to see Team-Level or role-based content permissions. Being able to show only specific playbooks or resources to certain departments would significantly simplify their workflow and ensure reps are only seeing what's most relevant to them. Review collected by and hosted on G2.com.

It keeps everything in one place, every time I need to share a meeting recap? accord. Every time I need an onboarding guide for users? accord. Need to share additional resources? accord. Link videos and have a place to coomunicate with customers? accord.

I use this all day, every day and it's improved my relationship with customers and well as saving me time with admin work. Easy to set up and Sanger was awesome and helpful when we first rolled this out.

It's a great product I will always reccomend! Review collected by and hosted on G2.com.

I would love to have the ability to create playbooks, but this has nothing to do with Accord and more to do with my internal permissions at work. You guys are great! Review collected by and hosted on G2.com.

It has helped us navigate multiple stakeholders, resources, deal stages and complexities seemlessly. Review collected by and hosted on G2.com.

Bit of an initial lift getting things together, but very worth the value after an the CS team are unbeleivable in making it as light as possible Review collected by and hosted on G2.com.

I currently use Accord primarily for account planning – specifically org chart building. Through my account plans I build out a visual of key buyers at my prospective client accounts, use and these maps to strategically multi-thread and work with my BDR during long enterprise sales cycles. I have also used Accord to build 'digital sales rooms' for my prospects, and hope to also improve my use of accord to work through mutual close plans as well. Review collected by and hosted on G2.com.

Some features were not fully developed earlier this year, but Accord has been responsive to product enhancements and I am happy with how this feedback has helped improve the product. Thank you for listening! Review collected by and hosted on G2.com.

Most helpful thing about Accord is to have everything in one place - whether it's presentation decks, recordings or pricing which just makes it easier for the prospect to keep up with what's happening.

Really helps to also share and show timelines with the prospect to keep it realistic Review collected by and hosted on G2.com.

Setting up can be time consuming, which it would auto set up based on transcribing a call and an integration with Gong is needed Review collected by and hosted on G2.com.

Accord has completely streamlined how I manage my deals and mutual action plans. It gives both me and the customer a single, transparent place to align on next steps, timelines, and deliverables. I love that it eliminates the need for endless email threads or lost documents — everything from pricing to mutual plans to follow-ups lives in one workspace. It’s easy to update, share, and keep leadership visibility high without any extra effort. Review collected by and hosted on G2.com.

Very little to dislike. The only thing I’d like to see improved is even tighter integration with Gong, so updates flow both ways automatically. Occasionally, formatting within shared docs can be a little limited, but it’s minor compared to the overall benefit. Review collected by and hosted on G2.com.

Being a new Enterprise seller, Accord has quickly became an essential tool within my process that I introduce to every one of my prospects during our first meeting.

It helps us stay on the same page throughout the sales cycle with resources and agreed upon timelines, allows me and our leadership team to multi-thread with a purpose, helps me hand off closed-won accounts more efficiently to our account management team, and is a huge differentiator in our sales-approach that 100% helps us win more deals faster.

Have previously used other digital sales rooms and couldn't recommend Accord higher! Review collected by and hosted on G2.com.

Only thing I could even say is a dislike is that it doesn't integrate into even more parts of my workflow such as with AI tools like Gemini that I use to draft a lot of the content I then paste into Accord.

Our CSM team is so great at communicating so I know items like these are coming and can't wait to see how Accord gets even better in the months/years to come! Review collected by and hosted on G2.com.