Sprig Reviews & Product Details

I am a designer who uses Sprig to assess user opinions on features. I like that Sprig offers an easy way to run surveys. The product is intuitive and well-designed, with a minimalist design, and it is very intuitive to navigate through the product and obtain responses quickly. I appreciate that everything is organized, allowing for efficient feature evaluation even with little time in the day. Sprig is highly connected to Slack and emails we receive regarding the studies we conduct. The app has always been fast and efficient in loading pages. In terms of pricing, I do not have access to this information, but the product's return is very high for product teams. The onboarding is effective with a very intuitive interface. The summaries provided by the AI are also very good. Review collected by and hosted on G2.com.

I haven't seen any improvements so far. Perhaps it would be useful to provide more types of user searches and image resources that can be added, videos, and prototypes. Review collected by and hosted on G2.com.

I mainly use Sprig to learn about our customers at each stage of the product life cycle, getting product feedback to validate new feature launches. It makes it faster and easier to recognize customer pain points and target issues. I appreciate how Sprig takes the guesswork out of product decisions, as it helps spot trends and identify action points that drive the right changes. I love how simple Sprig makes study creation and launches, allowing me to quickly create surveys and run multiple studies at a time and also run the timely NPS surveys. The AI-generated summaries are incredibly useful, capturing frequent themes, recognizing customer pain, and aiding in making deliberate decisions based on feedback. The in-built integrations with tools like Zapier and Slack provide real-time data sharing and convenience in connecting with customers. The setup of Sprig was very easy and straightforward, allowing us to start running surveys and gathering feedback right away. Review collected by and hosted on G2.com.

Overall, I have not had any major issues, but some areas I think could be improved are having more advanced reporting and filtering options that make it easier to compare results and insights across different studies or customer segments. Also, the ability to re-trigger a survey at specific time periods or customize triggering the same survey for the same user if the customer avoids submitting or sharing it initially could be a great addition. Sprig could also enhance collaboration features, such as the ability to tag a teammate directly on specific responses, and AI assistance in creating studies could be an interesting way forward. Review collected by and hosted on G2.com.

Sprig makes it easy to gather meaningful user feedback and understand customer behavior. The in-app surveys, session replays, and AI-generated insights save time while providing valuable information that helps improve the product and prioritize features based on real user feedback Review collected by and hosted on G2.com.

While Sprig provides valuable insights, some of the dashboards and reporting features can feel a bit overwhelming at first, especially for new users. There is a learning curve when setting up more advanced surveys or targeting specific audiences. I would also like to see more customization options for reports and additional integrations to make it even easier to share insights across teams Review collected by and hosted on G2.com.

I like its UI, I like its ease of setup for simple surveys. I like all of its data visualizations and I like its ability to share things with my team. Review collected by and hosted on G2.com.

I find user segmentation really challenging. A lot of the time it feels like I’m working off a snapshot from our database, and it isn’t always accurate. On top of that, there are new fields and properties I want to segment by, but I often end up having to reach out to our developers to make that possible.

I’d really prefer it if segmentation were properly synced with our database, instead of having to manually reconcile CSV exports—downloading them, then uploading them again. Even when I do that, the data still isn’t kept up to date over time, so my surveys don’t always target our current users. Overall, everything around data sync and segmentation isn’t great right now, and I’d love to see it improved. Review collected by and hosted on G2.com.

I like Sprig's UI because it makes it very easy for non-researchers to use the platform seamlessly. It also has great data visualization tools that help our teams internally understand large amounts of data. Compared to larger and harder-to-use software like Qualtrics, Sprig allows our team to hop in and out to view data seamlessly without needing expert levels of data analytics. It's very easy for my team to use Sprig, and even when onboarding new employees, they seem to pick up the software quite easily without too much handholding. Review collected by and hosted on G2.com.

I wish Sprig could offer more types of questions, particularly user-friendly matrix ones. While they have made improvements over time to the question types and the survey builder, it initially lacked in this area. Review collected by and hosted on G2.com.

I like Sprig for its survey question options, which are really lovely and go beyond the basic survey. This fulfills our needs effectively. I also appreciate the logic feature, which is great for configuring the engagement process. It allows us to ask users questions in creative ways, like rating by scale instead of just multiple-choice, and to configure which users engage with or skip questions based on their previous answers. Review collected by and hosted on G2.com.

I find the UI confusing sometimes; I struggle to know where a question starts and ends. I feel that the survey body doesn't get enough real estate, which is unfortunate. Also, configuring GA events is a pain for me as there's no way for me to validate whether the event is legitimate on Sprig. Review collected by and hosted on G2.com.

What I like most about Sprig is how easy it is to set up and launch in-app surveys. It takes hardly any time, which is great when you need feedback quickly. The custom dashboards are really useful too and make it easy to dig into the data. The UI is clean, simple, and doesn't feel clunky at all. I've also had a really good experience with their support team. They're always quick to help and knowledgeable whenever I've had questions. I'd definitely recommend it. Review collected by and hosted on G2.com.

The only thing would be that as Im based in the EMEA timezone, getting support can take longer that I would like - but as soon as the team are online, the support is swift and the team are very quick to make things happen. Review collected by and hosted on G2.com.

We love the ease of setting up the surveys and the different options available to trigger surveys. It's easy to review survey performance and the AI synthesis speeds up our synthesis process. Surveys are quick to set up, and performance of the tool is reliable. The pricing matches the value and the Sprig team was super helpful in their onboarding process. Review collected by and hosted on G2.com.

We wish we would customize the AI synthesis a little more and reassign insights to different areas more easily. Review collected by and hosted on G2.com.

The UI/UX are useful in terms of setting up surveys, it's very convenient to add multiple question types to see previews of all it all works together.

Performance is snappy for our use cases, it looks and feels native to the apps and websites and there's minimal delay in testing to see the survey data on the website.

Onboarding is convenient with OKTA, it's very quick to add new users to the Sprig tools for them to add surveys and see survey results. Review collected by and hosted on G2.com.

Testing can be pretty inconsistent at times.

There have been multiple occasions where we’ve confirmed that Sprig was properly set up and registered on the device, and we could see a survey showing up. However, when we try to re-test surveys using very simple triggers, nothing appears. Review collected by and hosted on G2.com.

I like that Sprig posts all of the survey results in Slack. Instead of going to the website and digging through reviews, I get updates in Slack as soon as someone fills out a survey, which is much more convenient. On the app level, the setup was very easy since it piggy backs off of Segment. Additionally, I would say 10 out of 10 for recommending Sprig, as I can't think of another survey service that would do any better. Review collected by and hosted on G2.com.

I don't like the lack of full Android support. I'm an Android developer, and it seems like Android is an afterthought compared to iOS and Web, which appear to be fully supported. I would like to see Android as an option when filling out a survey. The Web setup was much more involved compared to the ease at the App level, which piggybacks off Segment. Review collected by and hosted on G2.com.