Sendoso Reviews & Product Details

I use Sendoso as a BDR to run gifting as part of my outbound cadences, and it makes physical outreach easy to scale. I can send YETI mugs and branded packages to prospects across multiple territories without handling any logistics myself. Tracking delivery lets me time my follow-up emails and calls so they land right after the gift arrives, which has helped me reopen cold accounts and get responses from senior benefits leaders who usually ignore email. Adding a personal handwritten-style note to each send makes the outreach feel thoughtful instead of transactional. Review collected by and hosted on G2.com.

The main downside for me is that some sends depend on the recipient confirming their shipping address. With remote and hybrid prospects, a lot of gifts sit unclaimed, which makes it hard to time follow-ups. Shipping times can also vary depending on the item, so I sometimes have to adjust my cadence around delivery. I’d also love more flexibility in customizing notes and better visibility into whether a gift was actually received versus just delivered. None of these are dealbreakers, but they add some manual tracking on my end. Review collected by and hosted on G2.com.

I like Sendoso's integration with HubSpot and how easy it is to send out items and track them. The variety of items that can be sent worldwide is impressive, even though I only use it in the United States. The customer service is great; I remember receiving a bottle from Sendoso, which was a nice surprise. I appreciate the time saved while sending personalized items like coffee or lunch, enhanced by handwritten notes. The initial setup was super easy and very clear. Review collected by and hosted on G2.com.

Sometimes there's a glitch with the HubSpot integration, which means I can't send directly from HubSpot like I used to be able to. So now, I have to log into Sendoso separately and send directly from their website. It was super easy in the past, but then it stopped working. I've just gotten used to this workaround, but it's the only issue I have. Review collected by and hosted on G2.com.

I think it’s a game changer that you can order off of the Amazon store. It makes it much easier to send gifts that feel truly personal. On the Sendoso store, there aren’t many options like college memorabilia to send to people who are passionate about where they attended school or who are fans of a sports team. Amazon makes it possible to send a gift that’s personalized in that way. Review collected by and hosted on G2.com.

Prospects, I think, may be skeptical about redeeming a gift through Sendoso. Review collected by and hosted on G2.com.

I like the way the variety of items has grown. The ability to send through Amazon is great too because it lets me personalize gifts further. I have sent flowers to contacts who are grieving pets, gift cards (biggest send) and more just to make sure people know I care about our business relationship. The ability to choose really niche stuff is important Review collected by and hosted on G2.com.

Sometimes the Amazon integration doesn’t work. Or it doesn’t let me pick like protein bars (maybe because it is food). I sometimes wish there was a way to pick a local vendor near the contact. Review collected by and hosted on G2.com.

I love the pun generator, specifically for e-gifts, which helps me create creative messaging effortlessly. I also love how seamless the platform is; it's really easy to navigate and select the type of e-gift. It's easy to set team and individual budgets and manage the financial aspects of gifting. The seamless nature of the platform is a real time-saver with strong integrations, like with Salesforce, allowing me to send something out with just a click. The setup was very easy, thanks to their robust learning center and stellar onboarding team that make it simple to use the platform. Review collected by and hosted on G2.com.

I think sometimes it's hard to know how much of your budget is being used, especially when gift cards get refunded. I kind of wish we received emails regarding when a gift wasn't used and when we are getting refunded. Right now, this info only shows up at the end on the statement, and I would like to get notifications about it. Review collected by and hosted on G2.com.

There are lots of options and ideas for gifting. The staff is helpful and very willing to answer questions you have. The platform is easy to navigate for the most part. Review collected by and hosted on G2.com.

It feels like you have to plan very far in advance to get things done by a certain time. The items themselves aren't too expensive but when you add the packing and everything else, it can become pricey.

Some of this may also be user error but i dont feel i clearly see the ROI from what i am sending. Review collected by and hosted on G2.com.

One of the things I like most about Sendoso is how easy it is to create meaningful engagement with recipients through personalized gifting and direct mail campaigns. The platform streamlines the entire workflow—from choosing gifts to tracking delivery and measuring results—which saves a significant amount of time compared with managing these efforts manually. I also appreciate the integrations with CRM and marketing automation tools, since they make it simple to weave gifting into broader outreach and customer engagement strategies. An unexpected benefit has been how much it helps strengthen relationships and improve response rates through thoughtful, targeted touches that feel genuinely personal rather than transactional. Overall, Sendoso makes outreach more impactful while reducing the administrative effort involved. Review collected by and hosted on G2.com.

One area where Sendoso could improve is the user experience around inventory management and campaign setup. While the platform is powerful, some workflows can feel more complex than necessary, especially for new users. At times, locating specific gifting options or making updates to campaigns can take more steps than expected. Reporting and analytics are useful, but more customizable dashboards and deeper insights into campaign performance would make it easier to measure ROI. Improvements in navigation, search functionality, and overall workflow efficiency would help users get even more value from the platform and reduce the learning curve. Review collected by and hosted on G2.com.

I like how Sendoso acts as an icebreaker with contacts, providing a unique way to say hello or maintain relationships. I also appreciate the catalog of gifts, which lets me include a message as a good icebreaker for initial contacts or reaching out to someone I've been trying to talk to for a while. The ease of use is pretty cool too; it's straightforward to fill out the information, send the gift, and get tracking info and updates. I also like that there are different catalogs for different places around the world, allowing for a variety of gifts accessible through a user-friendly search bar. Review collected by and hosted on G2.com.

I don't really like that there's not really communication if the gift isn't sent to the right place right away. It would be nice if there was something that said this person didn't receive it yet. I wish there was a higher use of spend since there's a $75 limit on the Amazon gifts we send to different countries. I don't like that. Also, I think there could be more gifts added internationally. Review collected by and hosted on G2.com.

I like that I can easily send customers a link or form to fill out their shipping address, making it convenient for them and keeping their personal information secure. I also appreciate Sendoso's marketplace with a wide range of options, including local choices, national brands, and the ability to send our own company merchandise. The marketplace being sorted by category makes it easy to search, and I enjoy seeing what's trending, helping me stay updated with industry favorites. Additionally, having more options beyond just company swag, like offering a nice bottle of wine or cookies, adds a personal touch to customer interactions. The setup process is also straightforward, so I'm up and running quickly. Review collected by and hosted on G2.com.

I wish the integration in Salesforce worked a little smoother. It feels a bit clunky at times and not loading to the right contact. I end up just using the direct web interface on a separate browser, and it's fairly straightforward. Review collected by and hosted on G2.com.

It was easy to pull in contact info from Salesforce to send a gift. The process was fairly quick. The value of the gift seemed to be appropriate for the level of effort but not too over the top. When I had questions, our internal resources could usually quickly answer. Review collected by and hosted on G2.com.

I think there were too many gift options - at least for my particular role as an Account Executive in mid-market sales. 3-5 options might have been better. The UI between Sendoso sending an email or getting an embedded link was a little confusing. I think the take rate was low because we required customers to book a meeting rather than using it as a "thank you" tool for meetings that were already booked. Review collected by and hosted on G2.com.