Swag Pro (by Swag.com) Reviews & Product Details

Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world.

Seller

Custom Ink

Discussions

Swag Pro (by Swag.com) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Ryan Campion (Head of Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

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Top-Rated Alternatives

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User Insights

Average based on 360 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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Joshua W.

Sr Manager of Global Growth Marketing

Mid-Market (51-1000 emp.)

5/12/2025

"Great Platform for Swag Management, Even Better Company Support"

5/5

What do you like best about Swag Pro (by Swag.com)?

Sourcing and managing company swag items is incredibly straightforward within the system, and the customer support that I receive from our Printfection team is second to none. It's painless to select items I need to ship to our shows and enter all the pertinent shipping information, and very straight forward to send unused items back to restock. Printection was super easy to implement, and the catalog of items we have to select swag items from is broad - they even source items that might not be in the current catalog! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I've experienced no downsides when using Printfection - both the platform and the people we work with are amazing. Review collected by and hosted on G2.com.

Stacey L.

Product Marketing Manager

Mid-Market (51-1000 emp.)

4/22/2025

"Perfect for our rebranding"

5/5

What do you like best about Swag Pro (by Swag.com)?

We have used Printfection for several aspects of our rebranding including employee swag and client gifts. My most recent purchase was for a branded tablecloth for a trade show. I know from our past purchases that the items they offer are high quality and that our orders will be handled quickly and with helpful customer service. Their site makes ordering easy and having a representative available through all aspects of the process is reassuring. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

There was an unexpected fee to have an item shipped within the timeline that was specified when I viewed the item online. But it was still reasonable for the timeline I needed. Review collected by and hosted on G2.com.

Kristen M.

Head of Marketing

Mid-Market (51-1000 emp.)

5/3/2025

"Excellent customer service and a good way to stay organized"

5/5

What do you like best about Swag Pro (by Swag.com)?

The customer service has been outstanding. Each time I've had a support request, the support team gets back to me quickly, thoroughly, and pleasantly. Which is so important when you're shipping things in conjunction with event deadlines. The software also makes it easy to keep track of all of our swag. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The platform does have a learning curve but I don't really see it as a platform flaw. I think that there's a lot of terminology and complexity when it comes to inventory that may be hard to avoid. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

8/20/2023

"Easy use for worldwide companies"

4.5/5

What do you like best about Swag Pro (by Swag.com)?

Printfection has proven invaluable for our company, especially considering our widespread operations across approximately 60 countries. By entrusting them with the coordination, necessary details, and shipping of our team's swag, they have streamlined the entire process, ensuring convenience for all parties involved. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

In the catalog, there is a limitation wherein you can't simply right-click to open an item in a new window. Additionally, it's worth noting that shipping to Brazil (BR) is currently not an available option. Review collected by and hosted on G2.com.

What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?

Printfection is addressing a specific challenge for our company. With our operations spanning around 60 countries and our team members working remotely, managing the distribution of team swag was becoming complex and time-consuming. Printfection has streamlined this process by taking care of all the logistical aspects, from organization to shipping. This has significantly simplified the swag distribution process, ensuring a seamless experience for everyone involved. Review collected by and hosted on G2.com.

Staci C.

Director, Channel Marketing

Mid-Market (51-1000 emp.)

5/13/2025

"Super easy to work with; top notch products"

5/5

What do you like best about Swag Pro (by Swag.com)?

I like my account team most. I tend to be all over the place and look to my account team to help me generate new, fresh ideas. They wow me every time. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Sometimes the required lead time doesn't work with my timeline. It's more of a me (lack of planning) issue than a Printfection issue. Review collected by and hosted on G2.com.

Tyson J.

Manager of Demand Generation

Market Research

Mid-Market (51-1000 emp.)

1/16/2025

"Amazing team that solves real business challenges"

5/5

What do you like best about Swag Pro (by Swag.com)?

Branded products planning and management is always something that feels like a non-issue for a smaller organization... until it becomes a huge issue as the company grows. Printfection has been my vendor of choice at multiple growing startups to improve our swag game, plan orders and manage inventory, and delight stakeholders both internally and externally. The client success team is world-class and the support we receive is top notch across the entire swag lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The UI looks relatively unchanged over the past few years. Thankfully the functionality is solid and stable, but I'm looking forward to the Printfection team innovating new simpler workflows and solutions. Review collected by and hosted on G2.com.

What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?

Ideating new branded products and swag for external clients and internal employees.

Designing and approving our branded products with multiple teams.

Placing and renewing inventory orders from different budget lines and departments.

Managing inventory levels across SKUs to keep our staff happy and supplied.

Kitting and shipping swag bundles for events and conferences.

Providing at-need access to our swag closet for Marketing, Sales, CS, and People teams.

Managing spend and budgets across departments. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/9/2025

"Easy way to track gifts to prospects"

3.5/5

What do you like best about Swag Pro (by Swag.com)?

I like the email notifications showing when gifts are in transit and delivered so that I know the appropriate time to follow up with prospects Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Several emails per item can lead to clutter in the inbox Review collected by and hosted on G2.com.

Bal S.

Marketing, North America

Mid-Market (51-1000 emp.)

9/9/2025

"Excellent centralized resource for swag management"

5/5

What do you like best about Swag Pro (by Swag.com)?

Excellent onboarding, quick to set up and get going Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Price of swag may be higher, but overall platform makes up for it. Review collected by and hosted on G2.com.

Jeanie D.

Field Marketing Manager

Mid-Market (51-1000 emp.)

3/10/2025

"Perfection from Printfection"

5/5

What do you like best about Swag Pro (by Swag.com)?

I like best working with Alicia and Jae. They always are super helpful, provide great suggestions and ideas. Both Alicia and Jae are super professional, kind and patient. I can tell that they enjoy their jobs. I like how if I have a clarifying question about customer sourced orders, or shipping questions that the team is quick to respond and provide me with what I can expect. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I can't think of anything at the moment. Review collected by and hosted on G2.com.

Diane Q.

Customer Relationship Manager

Mid-Market (51-1000 emp.)

8/10/2023

"Best Swag Company to work with!"

4.5/5

What do you like best about Swag Pro (by Swag.com)?

I love that Prinfection staff works with you and is incredibly helpful from start to finish. That partnership is invaluable. Also, the swag selection is great and if Printfection doesn't have it, the team will find it for you! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Not really a criticism, but it takes a little while to learn how to work in the Printfection platform. Anything new takes time to learn but I love that the platform has so many options, as simple as sending a card with our swag which our previous swag company did not have that capability. Review collected by and hosted on G2.com.