# OpenCRM Reviews
**Vendor:** OpenCRM  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 52
## About OpenCRM
Our fully featured and easily customisable, Cloud CRM solution will help you grow your business without having to pay astronomical prices. OpenCRM does everything that our rivals do, for a fraction of the cost: manage your sales, customers, contacts, finances, events, projects and tickets, wherever you are, whenever you want. Plus, you can access all of our features no matter what price band you are in. No hidden fees; no surprise paywalls for the stuff you thought was included.



## OpenCRM Pros & Cons
**What users like:**

- Users find OpenCRM's interface **intuitive and easy to use** , simplifying lead management and internal communication effortlessly. (3 reviews)
- Users praise the **easy setup** of OpenCRM, highlighting the seamless installation and configuration provided by the support team. (2 reviews)
- Users value the **thorough lead analysis** in OpenCRM, enhancing communication and follow-up efficiency throughout the sales process. (2 reviews)
- Users value the **affordability** of OpenCRM, as it eliminates the need for multiple costly subscriptions. (1 reviews)
- Users praise the **excellent customer support** from OpenCRM, facilitating easy setup and timely follow-up reminders. (1 reviews)
- Users love the **easy customization** of OpenCRM, seamlessly adapting it to fit their unique workflows and needs. (1 reviews)
- Users love the **easy tracking** feature of OpenCRM, streamlining customer interactions and enhancing organization effortlessly. (1 reviews)
- Feature Richness (1 reviews)
- Users love the **flexibility and customization** of OpenCRM, making it easy to streamline workflows and enhance organization. (1 reviews)
- Integration (1 reviews)

**What users dislike:**

- Users find the **user interface not user-friendly** , citing confusion and bugs that hinder their experience with OpenCRM. (2 reviews)
- Users often face **software bugs** and occasional hangs, making navigation through options confusing and frustrating. (1 reviews)
- Users find a **steep learning curve** for advanced customizations in OpenCRM, making setup more time-consuming than expected. (1 reviews)
- Users find OpenCRM **time-consuming** due to a cluttered interface and a learning curve for advanced customizations. (1 reviews)

## OpenCRM Reviews
  ### 1. Powerful CRM with Great Flexibility, Slight Learning Curve

**Rating:** 3.0/5.0 stars

**Reviewed by:** Swaroop G. | Sr IT Systems Analyst, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about OpenCRM?**

The tool provides high level customization to match your specific business workflows. It brings sales, support, projects, and communication into a single platform, making it easier to track customer interactions and stay organized. It's easier to manage pipelines and reports compared to other tools. Has good customer support as well.

**What do you dislike about OpenCRM?**

One main drawback is that the user interface can feel a bit outdated and occasionally cluttered, making navigation less intuitive. There are also occasional bugs or performance issues that can interrupt workflows.

**What problems is OpenCRM solving and how is that benefiting you?**

It solves the problem of fragmented customer data and disconnected workflows by bringing sales, support, and communication into a single platform. This has improved visibility into our pipeline, reduced manual effort through automation, and made it easier for teams to collaborate. As a result, we’ve seen increased efficiency, better tracking of customer interactions, and more informed decision-making.

  ### 2. Steep Learning Curve, Needs a More Intuitive Interface

**Rating:** 2.5/5.0 stars

**Reviewed by:** Rebeca P. | Social Media Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about OpenCRM?**

What I like most about OpenCRM is that I feel organizing my clients is very easy. For me, it is very important to have each client and their category organized in order to personalize the service.

**What do you dislike about OpenCRM?**

I feel that it is not as intuitive as other platforms, it is a bit more complicated and not so easy to learn. The interface is a bit outdated, which makes the learning curve difficult. I also feel that the platform needs to be updated or made more intuitive.

**What problems is OpenCRM solving and how is that benefiting you?**

I use OpenCRM to organize emails and phone numbers, which makes it easier to manage customer databases and individual promotions.


## OpenCRM Discussions
  - [Graph Analysis](https://www.g2.com/discussions/14571-graph-analysis) - 1 comment, 1 upvote
  - [How can I uninstall this software?](https://www.g2.com/discussions/14499-how-can-i-uninstall-this-software) - 1 comment, 1 upvote
  - [What is OpenCRM used for?](https://www.g2.com/discussions/what-is-opencrm-used-for) - 1 comment

- [View OpenCRM pricing details and edition comparison](https://www.g2.com/products/opencrm/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-06-03+14%3A00%3A03+-0500&secure%5Bsession_id%5D=440511ad-7525-46e6-ab82-66b97db079ec&secure%5Btoken%5D=0f15f25c547b32f5f353e083c7dbd3ff3b2872e7b86666e4f95f5c8fc8ebf5d5&format=llm_user)
## OpenCRM Integrations
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)

## OpenCRM Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top OpenCRM Alternatives
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,215 reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,613 reviews)
  - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - 3.8/5.0 (718 reviews)