--- title: OpenCRM Reviews meta_title: 'OpenCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how OpenCRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 53 scale: '5' date_modified: '2026-07-23' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # OpenCRM Reviews **Vendor:** OpenCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 53 ## About OpenCRM Our fully featured and easily customisable, Cloud CRM solution will help you grow your business without having to pay astronomical prices. OpenCRM does everything that our rivals do, for a fraction of the cost: manage your sales, customers, contacts, finances, events, projects and tickets, wherever you are, whenever you want. Plus, you can access all of our features no matter what price band you are in. No hidden fees; no surprise paywalls for the stuff you thought was included. ## OpenCRM Pros & Cons **What users like:** - Users love the **ease of use** of OpenCRM, appreciating its intuitive interface and seamless lead management features. (3 reviews) - Users find the **easy setup** of OpenCRM highly beneficial, facilitating quick and efficient database management from the start. (2 reviews) - Users value the **thorough lead analysis** provided by OpenCRM, enhancing communication and follow-up efficiency. (2 reviews) - Users value the **affordability** of OpenCRM, benefiting from an all-in-one solution that reduces multiple subscription costs. (1 reviews) - Users value the **excellent customer support** from OpenCRM, ensuring smooth setup and timely follow-ups on leads. (1 reviews) - Users love the **easy customization** of OpenCRM, seamlessly adapting it to fit their unique workflows and needs. (1 reviews) - Users love the **easy tracking** feature of OpenCRM, streamlining customer interactions and enhancing organization effortlessly. (1 reviews) - Feature Richness (1 reviews) - Users love the **flexibility and customization** of OpenCRM, making it easy to streamline workflows and enhance organization. (1 reviews) - Integration (1 reviews) **What users dislike:** - Users find OpenCRM **not user-friendly** due to confusing navigation and outdated interface, alongside software bugs and hangs. (2 reviews) - Users experience **software bugs** and occasional hangs, which hinder the overall usability and interface clarity of OpenCRM. (1 reviews) - Users find the **learning curve** for advanced customizations in OpenCRM can complicate initial setup and efficiency. (1 reviews) - Users find that the **time-consuming setup** of OpenCRM can hinder efficiency in accessing its features. (1 reviews) ## OpenCRM Reviews ### 1. The product is very good value and support is excellent. **Rating:** 3.5/5.0 stars **Reviewed by:** Simon L. | Owner/Managing Director, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2015 **What do you like best about OpenCRM?** The ability to create a lead through to an opportunity then a quote and then an order that can be e-signed and a PO is great, we don't use the invoicing element We like the support desk and campaign element. **What do you dislike about OpenCRM?** The ability to run reports in general, whether it's profit on campaigns, rather than spend versus turnover, generating a monthly sales report or helpdesk are very limited and not thought through. The inability to use the system dashboard is also a disappointment as we are never able to see live stats. I know that OpenCRM are looking to hook in another reporting system but if you can't get the basic information, the reports will be useless. **What problems is OpenCRM solving and how is that benefiting you?** Running a sales and service business providing Telecoms to other businesses. We use the system to track a new customer right the way through to an order and then providing ongoing support. Customers like the way that we use the system. ### 2. The perfect solution for us **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Director / Owner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2015 **What do you like best about OpenCRM?** Great support and development team The ability to customise the CRM for our needs Great communication **What do you dislike about OpenCRM?** I don't think there is anything that we dislike. If we ever have any issues they are usually resolved very quickly **Recommendations to others considering OpenCRM:** I would say, if you have any questions, drop them a line. They are very easy to communicate with **What problems is OpenCRM solving and how is that benefiting you?** OpenCRM allows us to manage all aspects of the business and because it is open source, it is easy to add modules and adapt the way it works as we naturally evolve. We looked at many different CRM systems before choosing OpenCRM and it was the flexibility that it offered that made it stand out from the crowd. The UK based support and development team are great too, very responsive and helpful. ### 3. CRM Cloud Base tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2015 **What do you like best about OpenCRM?** I have used other CRM tools, but with OPEN CRM, they listened to our needs and demands and worked with me to deliver the tool that the Account Management team can use. The understand they took to fully understand our business and what we need was second to none. Training was effeicent and effective and support has been there too **What do you dislike about OpenCRM?** Sometime's a toally blank sheet can be the best option, but I think in this it would have not worked for us, as OPEN Crm could tailor what we wnated **What problems is OpenCRM solving and how is that benefiting you?** How much work we do and having an accurate database and marketing tool ## OpenCRM Discussions - [Graph Analysis](https://www.g2.com/discussions/14571-graph-analysis) - 1 comment, 1 upvote - [How can I uninstall this software?](https://www.g2.com/discussions/14499-how-can-i-uninstall-this-software) - 1 comment, 1 upvote - [What is OpenCRM used for?](https://www.g2.com/discussions/what-is-opencrm-used-for) - 1 comment - [View OpenCRM pricing details and edition comparison](https://www.g2.com/products/opencrm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+20%3A13%3A11+-0500&secure%5Bsession_id%5D=c875fff0-e2a4-48ca-a2f3-d57d9cd07524&secure%5Btoken%5D=110c8aa57f4758fbc1422dfc9bdbbce55b06cf4fab06e7133b42ae1b24471987&format=llm_user) ## OpenCRM Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## OpenCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OpenCRM Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,282 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - 3.8/5.0 (718 reviews)