# Ontraport Reviews **Vendor:** Ontraport **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 224 ## About Ontraport Ontraport integrates your marketing, sales and support operations in one unified platform so you can scale, effortlessly. If you’re like most organizations, you have a collection of tech tools that you’ve strung together over time: website builder, email platform, payment processor, and much more. And as you’ve grown, you’ve realized this tech stack hurts more than it helps. Successful enterprises do it differently: They know that having one central database, tightly integrated with their core business functions, is the only way to deliver high-quality customer experiences at scale. Enterprise level platforms are popular for exactly this reason. But they’re complex and expensive — out of reach for most. Ontraport gives you access to this professional-grade power. It’s designed to be managed by anyone, and it’s priced for teams with budgets to stick to. For more information, visit www.ontraport.com. ## Ontraport Pros & Cons **What users like:** - Users commend the **amazing customer support** of Ontraport, highlighting responsiveness and knowledgeable assistance with issues. (10 reviews) - Users praise Ontraport for its **amazing customer support** , noting responsive and knowledgeable agents who promptly assist with issues. (8 reviews) - Users value the **excellent customer support** from Ontraport, appreciating responsive agents who provide effective assistance. (5 reviews) - Users find Ontraport **easy to use** , with intuitive features and responsive tech support streamlining their setup and experience. (5 reviews) - Users value the **automation capabilities** of Ontraport, streamlining their email marketing and enhancing client interaction tracking. (4 reviews) - Users value the **automated emailing system** of Ontraport, facilitating collaboration and efficient communication with ease. (4 reviews) - Automation (3 reviews) - Users love the **flexible automation features** of Ontraport, enabling personalized interactions with leads and clients. (3 reviews) - Automation Efficiency (2 reviews) - Automations (2 reviews) **What users dislike:** - Users find the **learning curve steep** and interface non-intuitive, though support is helpful when needed. (6 reviews) - Users find the **interface not always intuitive** , often needing support to navigate the steep learning curve. (4 reviews) - Users criticize the **poor customer support** and inflexible refund policy that hinders customer satisfaction and trust. (3 reviews) - Users are frustrated by Ontraport's **strict no refund policy** , even for unused services and dormant accounts. (2 reviews) - Users find the **automatic billing for contacts** and complex triggers confusing, impacting their overall experience with Ontraport. (2 reviews) - Expensive (2 reviews) - Users feel there are **missing features** in Ontraport that hinder a complete experience, despite the platform's potential. (2 reviews) - Overwhelming (2 reviews) - Payment Issues (2 reviews) - Pricing Issues (2 reviews) ## Ontraport Reviews ### 1. Easy to Use, Feature-Rich, and Backed by Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jen K. | Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Ontraport?** Ontraport is very easy to use and has a lot of features. The customer support is top notch. There are multiple ways to get support and they stay with you until things are finished and ready to go. **What do you dislike about Ontraport?** My FAQ page is a bit bulky, but they are working on ways to make things better all the time. **What problems is Ontraport solving and how is that benefiting you?** It is doing my marketing for me. I can gather potential client and clinician information and sort it in many different ways. People can sign up and it does everything for me from there until I make contact with them through a discovery call. I love it! ### 2. Seamless Membership Site That’s Improving Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle P. | Client Success & Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Ontraport?** The software is great and works well. I love the membership site and how easy and seamless it was to put together. We are moving from Google Drive to this membership site and this will really improve our workflows. **What do you dislike about Ontraport?** There is nothing that we dislike about Ontraport so far! **What problems is Ontraport solving and how is that benefiting you?** Ontraport is helping to reduce workload with the automations feature and keep things cleaner for our membership participants. ### 3. Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ontraport?** When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me through setup questions. The platform had some promising features for automation and CRM, though they weren’t fully optimized for our nonprofit’s needs at the time. **What do you dislike about Ontraport?** Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal went through on an expired card, was re-billed after updating payment info, and we caught it exactly 30 days later. Despite zero usage for months, Ontraport refused to issue a refund. This “policy over customer relationship” approach, especially toward a 501(c)(3) nonprofit, makes it hard to recommend them. **What problems is Ontraport solving and how is that benefiting you?** We had hoped to build our sales funnels for online education programs with Ontraport. While the platform offered some automation tools, several features we needed were still incomplete or not functioning as expected — such as time zone integrations for scheduling when traveling, conditional logic surveys, and smoother integration with online education platforms. In the end, these limitations, combined with poor customer service and a rigid no-refund stance on an accidental unused renewal, meant Ontraport created more challenges for our organization than it solved. ### 4. Powerful, but too bulky for billing-focused businesses **Rating:** 2.0/5.0 stars **Reviewed by:** JuanCo B. | Director of Business Inteligence, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Ontraport?** All-in-one toolbox — great if you want CRM, email, and automation in one place without stitching tools together. **What do you dislike about Ontraport?** Too many layers — billing feels buried under marketing fluff. Stripe is cleaner and faster for payment flows. **What problems is Ontraport solving and how is that benefiting you?** Ontraport helps us automate recurring billing without building it from scratch. It’s useful for managing subscriptions and sending receipts—but we’re only scratching the surface of what it offers. ### 5. Ontraport is an Amazing Company with a Top Notch Product. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan A. L. | IAC Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Ontraport?** Amazing support, several great options for landing pages and a ton of information about how to get things right. **What do you dislike about Ontraport?** Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at creating landing pages). This was the worse mistake I ever made and have gone back as there is no platform better for what I am trying to develop. Shoulda never left but this is how we learn right? **What problems is Ontraport solving and how is that benefiting you?** All-in-one platform building so I don't have to shell out tons of money. ### 6. Very helpful support. Helped me immediately with my issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad B. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Ontraport?** Customer Support is amazing. Helped me with the issues immediately! **What do you dislike about Ontraport?** Nothing to object about Ontraport. Everything is good until now. **What problems is Ontraport solving and how is that benefiting you?** - ### 7. New exciting Ecosystem - With killer support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Owner & Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Ontraport?** Everything is interconnected for me. There is really no indepth planning for a small business. There are wizards and systems to get most of it working. ONtraport Univeristy Videos to learn about the new way of thinking about your business process and client communication. I also must mention the tech support. I am sitting at a Dashboard stuck on where I need to do something and just reachout to support in a chat window and within minutes, I am off and running with a video of how to move pages to my domain in one fell swoop. I had been doing it all individually. Time saved. **What do you dislike about Ontraport?** It's really hard to wrap your head around the ecosystem and I have not had to bolt on any apps to meet a need. Weirdly my biggest complaint so far is that I feel like I am missing something becuase its too easy. There should have been more hoops. I think its just change management for my brain. **What problems is Ontraport solving and how is that benefiting you?** I had several apps bolted together to have a fairly basic site that got me leads for my business. Each change I wanted to make had its own challenges working with the others. Throw in Ai and its spending too much time on the digitial side of the business and not enough on the work. Each new solution was adding a new cost as well. ### 8. How often do you love a company MORE the longer you stay with them? **Rating:** 4.5/5.0 stars **Reviewed by:** Carole C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Ontraport?** edited to add: i am fangirling their whole damn support team. they are dreamy. Ontraport impresses me for two reasons. First, OP is the first platform that has me believing that an all-in-one platform is a good choice. Over the past year I've looked at a number of CRMs, LMSs, and ESPs, and I didn't like any all-in-one options so I was prepared to stitch together different platforms to get the experience I'm after. But as I've explored OP during the trial period I can see its power for my future business - the business I'm building toward over the next year. I can totally see how putting these systems in place while the business is still smal will be very smart over the longer haul. I can see the way it will save me time. I can see the way I can more easily bring team-members on. It's very exciting. Second, their customer service is TO DIE FOR. My first call didn't go super well and I shared that feedback -- in the post-support survey and also with the person who recommended OP to me. Next thing I knew the SWAT team had swooped in, and everybody was on deck to make sure I was taken care of. I get extra TLC from a VP, a long call with an account exec, and very attentive support in the chat. They understood my questions, kept me focused on the most crucial things I needed to know to launch my membership, and helped me see what was possible and how to do it with my very short deadline. The people truly are extraordinary, and are 100% the reason I'm signing on as a new client. **What do you dislike about Ontraport?** The price -- with a caveat. I've been exploring membership sites and that's my primary use for OP right now. Given that, I wish it had a better entry price point, since I'm not looking for an all-in-one CRM/ESP/payment platform/course platform etc. That said, for its full power, I think OP is well-priced. And much to my surprise, the trial period has me thinking about how well OP will serve my future business. So I'm willing to pay more now with the hope that it's the right move longer-term. But it *is* more than I would pay if I were just choosing a membership platform. **What problems is Ontraport solving and how is that benefiting you?** I came to Ontraport to explore a membership platform. I really want a platform that has a community chat feature, which they don't all have. I also wanted a user-friendly design for my members. Other platforms I've looked at have had one but not both. Ontraport has them both. Add to that the simplicity of payment processing and integrations and I'm very happy with OP as a solution. Even more, it is simple to set up email automations and reminders within the membership, and now that I can do that I can imagine using it as my ESP and my CRM moving forward. So they're solving a problem I wasn't looking to solve because I had another solution...but OP's solution looks better. **Official Response from Alexandria Loza:** > Carole, thanks for taking the time out of your day to leave this very thorough review. Firstly, we're geeking out at the fact that you share our vision for software that grows WITH your business. Additionally, we're very happy to hear that you got the support you needed to launch your membership site on a tight deadline. We're constantly working to improve the app so we appreciate your feedback. Thanks for choosing Ontraport – we can't wait to see everything you accomplish. 👏 ### 9. Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elise P. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Ontraport?** I most like the support that Ontraport gives you. As I was buidling my first Membership site, they really held my hand and took me through it, helping me with my mistakes or queries. i especially like the videos they make that explain everything step by step in my site, so I can copy and learn within my own site. **What do you dislike about Ontraport?** For the amount of stuff it gives you there is nothing to disline. It's easy to use. **What problems is Ontraport solving and how is that benefiting you?** Ontraport helps me reach out to my clients and through their membership site allows me to help more people than when I'm working 1 on 1, so it' s very complementary to our practice. ### 10. Great product, awesome customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Ontraport?** Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. Highly recommend! **What do you dislike about Ontraport?** I'm new to this type of system so it took some learning to figure a few things out but it didn't take long. **What problems is Ontraport solving and how is that benefiting you?** It gives an all in one platform to have my online marketing sites housed where I can also see data of how things are going with my marketing. ### 11. Best support chat I have experienced! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Customer Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Ontraport?** Ontraport is flexible CRM perfect for communication "On Brand". What sets them appart for me what the support that they offer using their live chat - Simply Supurb. **What do you dislike about Ontraport?** Would be nice if numbers could be dialed from the Android app **What problems is Ontraport solving and how is that benefiting you?** Onbrand Lead Generation ### 12. Saif from Ontraport did an incredible job! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Ontraport?** Easy to use and efficient CRM! Very user friendly and intuitive. **What do you dislike about Ontraport?** I don't like how I was automatically billed for increasing my contacts. **What problems is Ontraport solving and how is that benefiting you?** Automating messaging and user interactions. ### 13. One system for my online business **Rating:** 4.0/5.0 stars **Reviewed by:** Sam F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Ontraport?** I have found the onboarding support to be super helpful, as I'm not a super techy person. Being able to walk through the set up to get a high level overview to correctly set things up to build upon was really helpful and time saving. I really like having all of my systems in one place. My online courses, membership site, sales pages, checkout pages, and email automations are all in ontraport. Pretty much hands off, once it's set up. **What do you dislike about Ontraport?** The support used to be amazing, but sometimes depending on who you get on the live chat, it's limited in how much they can advise you, especially when your systems get more complicated. **What problems is Ontraport solving and how is that benefiting you?** fully automating my online course membership site, from marketing, sales, and to fulfilment. ### 14. One Happy Customer! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ontraport?** Ontraport is a highly flexible CRM and sales platform and the ease of implementation by way of the support teams onboarding skills was a massive part of my decision to choose this. Sure it's possible to nickel and dime your way through all of the various facets with a selection of alternate products but this is pretty much a one stop shop for all marketing teams of most sizes. It's pricey for small businesses but when your time is at a premium, for me it's a no brainer. Ontraport offer a support team which in my experience is absolutely second to none. The team are constantly working on feature enhancements and it's virtually unheard of to have senior management not only hanging out in a user group but actively responding to questions and queries. **What do you dislike about Ontraport?** It's a really highly customisable platform but the down side is that it can be difficult to find the specific item you're looking for. This has been offset somewhat by the huge Ontraport University funciton which has videos and guides for most things and also the top notch live chat and support team. **What problems is Ontraport solving and how is that benefiting you?** I host a variety of online courses on Ontraport and also have an automated sales funnel at the front end of this. It captures leads from my website (ontraform embedded) and I'm going to be looking at more of the deep sales funnel social media aspects which were released in recent months ### 15. Automations - customer support - amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Ontraport?** The immediate customer support available is of very high level. All of my questions and queries when i run into problems are solved in an efficient and professional manner. The flexibility when creating automations is also great. I would reccomend Ontraport to others as i found the customer service, features and ease of use great. I use the system every day and love it. **What do you dislike about Ontraport?** Having customers only being able to opt-in to SMS comms by filling out an Ontraport form is diffcult as many of our event registrations come from Facebook lead forms and therefore when ending up in our database are not opted in to receive text messages. **What problems is Ontraport solving and how is that benefiting you?** Database Automations for marketing and comms ### 16. I love Ontraport- and their service **Rating:** 5.0/5.0 stars **Reviewed by:** Haley Lynn G. | Blogger, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Ontraport?** I LOVE the customer support at Ontraport. In a world where other companies are impossible to get in touch with, and impossible to get customer support, I HIGHLY recommend Ontraport. Their customer support is outstanding, and the platform is solid, and works as it is intended to about 99% of the time. When it doesn't work exactly as I'd like it to- then well, I contact customer support, and they do a consistently phenomenal job of supporting me, even when I'm pretty sure they'd want ot pull their hair out, because I'm alwasy pushing the boundaries of what the service can do. **What do you dislike about Ontraport?** It is not for the faint of heart, and is not the simplest platform to use. The only thing that the solution does NOT have is a built in shopping cart, and built in contracts. I get around that by using other platforms, or integrating multiple platforms together. **What problems is Ontraport solving and how is that benefiting you?** It allows me to do lead management, lead capture, email management, and a ton of things within my business. I use it for landing pages, events, membership courses, and the list goes on. I generally buy and use endlessly the software that I purchase. **Official Response from Alexandria Loza:** > Haley, thanks for sharing your experience. We're happy to hear the app has been valuable for your business – we're constantly working to add new features and improve the app so we'll keep your feedback in mind. Thanks again! ### 17. Service is definitely their focus! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Overhead Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Ontraport?** The first thing that comes to mind when I think about Ontraport is there unwavering focus on service. They offer so much and are there to help you find what you need. There are so many features that are all housed in one place that all focus on your CRM needs. What's great about that is that it reduces the likelihood of breakdowns between services. On top of that, they have people and many resources to help you figure out ways to make even better use of their services. It really is incredible. And just to be certain, I'll mention the people again. At every level I have spoken with, I have been completely astonished with the level of focus every employee has had on serving the customer. It even translates into the dialogue you have with the service representatives. There is no sense of judgment for not knowing something. They are just looking for ways to help you succeed. I couldn't be more grateful. **What do you dislike about Ontraport?** I would have to stretch to find something to say about what I don't like. The only thing that comes to mind is a challenge in finding what services I want to use because there are so many. **What problems is Ontraport solving and how is that benefiting you?** Ontraport is helping me bring all of my tools together in one place for my clients' journeys. The setup they have makes things so easy to create what I need and figure out things I may have missed or have not thought of. There are even wizards to prompt you through setting up various functions and items. Ontraport is helping me tailor and optimize my clients' experiences. All while reducing the amount of time, effort, and figuring out that I need to invest. **Official Response from Alexandria Loza:** > Love to hear it Paul! Thanks for sharing your experience. 😎 ### 18. I LOOOOVE Ontraport! **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Ontraport?** You can customize a lot of things (fields, custom objects, automations...) The automations are very precise, you can do nearly everything The support team is fantastic and savvy **What do you dislike about Ontraport?** The translations in other languages are sometimes weird **What problems is Ontraport solving and how is that benefiting you?** You can automate everything, based on any conditions (field value, tags, URL visited...) ### 19. An incredible platform. The best I've used in 10+ years running my own businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2017 **What do you like best about Ontraport?** Ontraport is the best small business software out there, bar none. Flexible. Easy to use. Intuitive. And SUPER powerful. Since we've implemented Ontraport we have saved literally 0.8 of a staff member's time in admin and tasks (our previous platforms were SugarCRM). That's, like, $40,000 worth of saved time!!! I LOVE the fact that it is effectively an all-in-one solution that will be enough for pretty much any small to medium sized business. However, its potential is basically limitless if you need to do deep integrations with other systems too...so even the stuff where our business works 'out of the box' we are able to easily connect Ontraport to other platforms for highly specialised work. What else..... Their Customer Support are phenomenal. The best out there. They are online, like 18 hours per day (maybe a little less on weekends) and you can call, chat or email in....and actually get a real response, no matter how small the question. Their online Facebook community is like nothing I've ever seen too - responsive, supportive, funny... Ontraport's dynamic CMS has allowed us to build all sorts of interesting web experiences for our clients, technology that you'd usually pay a lot more for but it's at everyone's fingertips. Love how this platform is constantly innovating and improving. **What do you dislike about Ontraport?** The fact we can't do Postcards here in Australia is a bit of a pain, but that's related to an external integration (I'm guessing), so not really OPs fault. **Recommendations to others considering Ontraport:** This product will change your business BUT you have to spend enough time working on it. Set aside a couple of hours to work ON (not IN) your account each week and you will reap the rewards. **What problems is Ontraport solving and how is that benefiting you?** We have automated parts of our workflow that I didn't think were possible. We've integrated our marketing (e.g. Facebook ads) directly in with our client support (Ontraport's CRM features) so our business has become so much more streamlined. We've literally saved tens of thousands of dollars in staff time and have only been using it for about 9 months. ### 20. Take more money then authorized **Rating:** 0.5/5.0 stars **Reviewed by:** Frank D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ontraport?** Every now and then this company just takes however much money they want from your bank, if you don't do anything they have free money, if you contact them you have to wait a number of days for the money to be returned to you. They break the law by taking more money from your bank than you agree to, find a different company that is more worthy of trust when it comes to your money. **What do you dislike about Ontraport?** Take more money than authorized randomly and then bounce you around from support person to support person taking days to return the money they have stolen from you. **What problems is Ontraport solving and how is that benefiting you?** Right now they are taking more money from my bank than authorized to leaving my bank account short for other expenses while they take days to get it back to me, if you are going to steal peoples money at least return it instantly when they catch you. **Official Response from Alexandria Loza:** > Hello Frank. Looking into your account I can see that you went over your contact limit and were auto upgraded to a Plus plan (as per our policy). You did remove the excess contacts from your account but unfortunately didn't downgrade back to Basic before the billing cycle. Please see our Fee Agreement (https://ontraport.com/legal#oa4a5f19963f2) for reference, which states that should your account exceed your current account limit of contacts plus object records with email address fields, user seats or emails, your service plan will either be upgraded automatically to the next most affordable account level or service package, or it will be billed for overages. Given the situation we voided the transaction and remedied the situation the same day. Additionally, because we voided charges for the Plus plan before they were settled (and then we re-billed at the correct rate) the funds were never removed from your account. Not sure what more we could have done here but please reach back out with any others questions you might have. ### 21. Honest Review From a 7-Year ONTRAPORT Account Holder **Rating:** 4.5/5.0 stars **Reviewed by:** Maria L. | Owner, Email Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Ontraport?** ONTRAPORT has one of the most user-friendly interfaces in the CRM space. I'd used many CRMs prior to opening my ONTRAPORT account, and none of them compare to the simplistic and sleek appeal of ONTRAPORT's interface. Also, ONTRAPORT has some of the most generous and upbeat support staff members that I've ever had the pleasure of engaging. There are very few "bad" experiences that I can recall with support. Overall, ONTRAPORT is one of the most solid platforms on the market. As someone who has been using it for seven years (and counting), I'm still very proud of the investment of time and money that I've made in this SaaS. **What do you dislike about Ontraport?** Every system has it's occasional glitches, so this is not something that can be escaped––no matter what tool you choose to use. That said, ONTRAPORT could do a better job of informing customers of how updates/changes to the platform will affect their account. For example, in the past I'd have new ONTRAPORT clients end their free trial and sign up for the paid account; however, after some changes, I learned the hard way that is no longer permitted. It would've been nice to know that before engaging the customer. **What problems is Ontraport solving and how is that benefiting you?** ONTRAPORT provides a seamless and streamlined process that allows me and my clients to easily communicate with contacts without having to log into several different accounts. **Official Response from Alexandria Loza:** > Wow... thanks for coming along for the ride these last 7 years, Maria. 👏 We do what we do for clients like you and seeing your business grow alongside us is what keeps us going. Thanks for sharing your experience and can't wait to see where the next 7 years takes you! ### 22. Ontraport has helped us streamline our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanesha W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ontraport?** I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, websites, and automation on one platform. And the customer support is some of the best I've ever experienced! They respond fairly promptly and provide excellent instructions on how to accomplish our goals - and if they don't have the answer, they find out and follow up quickly. **What do you dislike about Ontraport?** The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching out to customer support - to figure out. **What problems is Ontraport solving and how is that benefiting you?** Ontraport streamlines our processes and makes it easier to keep track of and in contact with our members. I love the ease of building landing pages and automation/workflows as well - with other services, this was, at times, a limiting issue as certain options were not available. **Official Response from Alexandria Loza:** > Thanks for sharing your experience with Ontraport, Tanesha! We're happy to hear you've had a great experience with our support team and the app. ### 23. Ontraport is always there for me. I never have to wait and they are so smart and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Ontraport?** Ontraport is easy to use, navigate and their chat support is stellar. They always come through for me when I have a question or need support. **What do you dislike about Ontraport?** I'm sure it has its limits but that's not something to dislike! **What problems is Ontraport solving and how is that benefiting you?** "I was faced with a challenging task of setting up a variable down payment with a payment plan on my checkout page. Feeling a bit stuck, I reached out to Ontraport's support team around 6:25 pm on a Wednesday. To my absolute delight, Royce stepped in and proved to be a true problem-solving hero. Not only was he ready and willing to assist, but he also went above and beyond by creating a personalized screencast guiding me through the entire process. It was like a lightbulb moment after days of contemplating the issue. I can't express enough gratitude to Royce and the incredible support provided by Ontraport. Thank you for delivering exceptional solutions and exceeding my expectations!" **Official Response from Alexandria Loza:** > Thanks for this awesome review, Brooke. We're happy to hear Royce was able to get you that payment plan set up and appreciate you taking the time to share your experience! ### 24. Absolutely love Ontraport and their AMAZING customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Leah R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Ontraport?** I can't say enough about Ontraport's platform and everything it does for us, but the #1 thing that will make sure I stay is their AMAZING customer service! Knowledgeable, smart, courteous, and personable - I've dealt with several of their agents and they are all fantastic! **What do you dislike about Ontraport?** I can't think of any downsides of Ontraport, I use it for my own business and my client's businesses. Every time I think of a feature I wish they had, they come out with in a few months later! **What problems is Ontraport solving and how is that benefiting you?** Ontraport is helping us build a robust back-end systems for our clients so we can develop a fun front-end experience for their users. Unique customer journey's, referral programs, not just the usual email marketing and automations. **Official Response from Alexandria Loza:** > Happy to hear you've gotten the support you need for your and your clients' businesses, Leah! Thanks for sharing your experience. 🥰 ### 25. Ontraport is a brilliant platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Ontraport?** I never thought I could learn something tech with this much detail! **What do you dislike about Ontraport?** Email deliverability. Frustrating that potential paying clients aren't completing or opening order forms. **What problems is Ontraport solving and how is that benefiting you?** Just the whole system has helped us launch our new biz! ### 26. I was lost. Royce was patient in guiding me through multiple issues with my membership site. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2024 **What do you like best about Ontraport?** Live chat support, membership site options **What do you dislike about Ontraport?** Often things are referred to as easy for the lay business owner. I have found the system confusing at times. **What problems is Ontraport solving and how is that benefiting you?** Running programs smoothly ### 27. If I had known about Ontraport when I was running my own business... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Ontraport?** I am that person who cobbled together several tools to run my own business with precious little integration. If I had understood how comprehensive Ontraport was back then it would have been a game changer for my business. Ontraport is especially well suited for product-led growth businesses. **What do you dislike about Ontraport?** I currently use Ontraport in the education technology space. Ontraport shines for startups focused on B2C and B2B. The K-12 education vertical is very different so some slight functionality tweaks would be welcome (i.e. to address the nuanced way we need to capture metrics, having the ability to provide an e-quote, invoice based on e-quote, and allows for monthly revenue recognition of a SaaS product). **What problems is Ontraport solving and how is that benefiting you?** Building and scaling sales and marketing operations quickly. ### 28. Automated Efficiency with Ontraport **Rating:** 4.5/5.0 stars **Reviewed by:** Pat E. | Accounting Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Ontraport?** I truly appreciate how Ontraport streamlines and automates my business operations so I can focus on expanding quickly and increasing efficiency. My landing pages and emails have been tested using A/B testing, which is a fantastic tool. From storing files and papers to building landing pages quickly and testing various designs, Ontraport has all the tools I require in one handy platform. **What do you dislike about Ontraport?** Ontraports inability to support real time editing, which can be challenging when several people are working on the same project, is one issue that I find bothersome. I have seen an improvement in the collaboration tools, and I value the efforts being made in that direction. More tools for email composing, discussing modifications, and having open approval pathways would all be nice. **What problems is Ontraport solving and how is that benefiting you?** We can readily see how they affect test requests by using web and landing sites. While the setup procedure may not be simple and necessitate gathering a lot of data, it offers insightful information regarding the efficacy of our advertisements and indicates places in our sales funnel that want development. I value how everything is related to one another and is simple to access from a single platform. we have raised the quantity of closed sales and decreased the interval between customer visits. **Official Response from Alexandria Loza:** > Thanks for this very thorough review, Pat. We are constantly working to improve the app so we appreciate your feedback about real-time editing. Thanks again! ### 29. Friendly and reliable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Ontraport?** Enthusiastic and genuine customer service from kind, well-trained professionals **What do you dislike about Ontraport?** Sometimes there are ways certain processes work that feel un-intuitive (like issues with building automations or creating landing pages) **What problems is Ontraport solving and how is that benefiting you?** Helping us build pages, automations and messages that integrate well together ### 30. customer support representatives is highly trained and knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Melonie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Ontraport?** excellent customer support as always. It allows businesses to track customer interactions, manage leads and contacts. **What do you dislike about Ontraport?** Some features not available yet. Not being able to customise email subject notifications per form **What problems is Ontraport solving and how is that benefiting you?** Manual and repetitive tasks Ontraport automates various marketing tasks, such as email campaigns, lead nurturing, and follow-ups. By automating these processes, I can now focus on my vital functions cos it saves me so much time! **Official Response from Alexandria Loza:** > We're so happy to hear you've found value in the app and also with our support team. Thanks for sharing your feedback, Melonie. :) ### 31. Ontraport is the best choice in Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Florentino Rafael M. | Senior Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Ontraport?** It is easy to share and send emails between groups of people to get feedback and work together. Making our website part of Ontraport has made it possible to make easy changes and get quality information and data. A/B testing has proven to be very useful for our landing pages and emails. Our sales and marketing teams use Ontraport exclusively to create campaigns, send emails to potential customers and perform automated actions. It is helpful to have all of our files and documents in one place that is easy to access. We are also currently transitioning our website to Ontraport and have recently seen the benefits of being able to create landing pages with a fast design and perform contrast testing. **What do you dislike about Ontraport?** Real-time edits would be ideal. If there are multiple people working on the same thing, you will be fired and your changes will likely not be retained. The ability to modify announcements via the calendar is annoyingly complex. There is no proper way to edit or update a section simultaneously. You will have to visit each person separately. Ontraport incorporated some collaboration tools, however, I think this could be improved. I would like to see more alternatives for writing emails and ways to share changes, as well as approval paths. **What problems is Ontraport solving and how is that benefiting you?** I find Ontraport marketing to be helpful for organizations that need a little guidance to get started. There are numerous predefined templates and alternatives to choose from. Also, there are excellent alternatives to testing that make it easy to spot what works and what doesn't. However, for those looking for more collaboration and tools to interact in real time, I'm not sure this is the way to go. We can more quickly perceive the effect that web and landing pages have on test requests. Although it's not simple to set up, there is a lot of data to collect to better understand which ads are working and which parts of our funnel need help. I like that everything is connected and easy to access from the same place. We have decreased the time lag between each customer visit, and increased the number of closed sales. **Official Response from Alexandria Loza:** > Hello Florentino. Thank you for this very detailed review. We're constantly working to improve the Ontraport app so we always appreciate this kind of feedback. We're happy to hear that Ontraport has been helpful for your sales and marketing teams and can't wait to see what else you accomplish with the app. Thanks again for taking the time to share your experience. ### 32. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Ontraport?** Very easy to use. The automation is intuitive and comprehensive. It was created that allows for great flexibility and a variety of functionality. As for the support through the chat, every person has been helpful and even when they weren't able to find an immediate answer they were sure to escalate the problem for a quick resolution to the issue. Besides that, I was just working with Eli Seale and he was very patient, thorough and stayed with me to ensure that I had all of my issues or concerns resolved. **What do you dislike about Ontraport?** This is more a personal thing but I like the ability to speak to a rep in person on the phone. The live chat is helpful but I'm a little old school :-) **What problems is Ontraport solving and how is that benefiting you?** I have only been working with OP for about 30 days so I haven't had a chance to really dive in or find any problems **Official Response from Alexandria Loza:** > Hello Aaron, we're happy to hear you've gotten the support you need and that the app has been useful for your business. Thanks for taking the time to share your experience! ### 33. Powerful, Intuitive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Ontraport?** I've been using OP since 2017, and I love how everything is simple to navigate and how everything is tag based. It's so easy to add tags to do a variety of actions, from grouping contacts to tracking behaviors. Also, the customer support is A+. The chat feature is incredibly helpful, and you get to talk to real people that are incredibly helpful and responsive. **What do you dislike about Ontraport?** Sometimes there are features that it just doesn't have, and that can make finding a work around difficult. **What problems is Ontraport solving and how is that benefiting you?** It's an all in one solution that is extremely robust for the price. Instead of multiple solutions, OP has helped my clients cut out extra platforms and bring them all to OP. **Official Response from Alexandria Loza:** > Nice! Thanks for sticking around with us for all these years. 😎 ### 34. I wanted to set up an email campaign and Royce was a big help! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Ontraport?** I love Ontraport because it's all you need in one setting of our marketing department. The platforms basically does all the leg work you don't have to. I would highly recommend. **What do you dislike about Ontraport?** So far, I haven't found anything I dislike. I love the fast responses I receive from the Live Chat rescource. **What problems is Ontraport solving and how is that benefiting you?** It's solving all of my marketing needs at the moment. **Official Response from Alexandria Loza:** > Thanks for the 5 stars Kaushik! Happy to hear the app has been helpful for your business. 🤝 ### 35. Best customer service in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Ontraport?** Ontraport provides knowledgeable and experienced customer service representatives to answer all your questions. The product itself is pretty easy to use on a daily basis. **What do you dislike about Ontraport?** I wish there were aspects of the platform that were more customizable. **What problems is Ontraport solving and how is that benefiting you?** OP allows us to more easily communicate with our customers and provide solutions to them while easily keeping their details current. If someone has an issue purchasing or accessing their information, OP makes it much easier to help them on the fly. We can create a landing page within 5 minutes and provide them with a solution. We are also able to create a custom solution quickly. Because OP and WordPress communicate well, our Member Portal has become a game changer, and our community members are much happier. Purchase delivery is fast and reliable. **Official Response from Alexandria Loza:** > Thanks for taking time out of your day to share your feedback, Laurie! ### 36. Getting Clarity from OP Support Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ben O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ontraport?** I love the ease of use and that there is so much training for the things I have yet to learn **What do you dislike about Ontraport?** That I am in Australia and that the live trainings are in the US. **What problems is Ontraport solving and how is that benefiting you?** Its helping me stay connected and personal with my members. Really helps me to build a great culture in my business **Official Response from Alexandria Loza:** > Thanks for the feedback, Ben! We're sorry you're unable to attend live trainings because of the time difference – we hope you find the recordings helpful but if there is ever anything else we can do to support you please let us know. ### 37. Great for Exporting the Information I Need To Process Sales Commissions! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina R. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Ontraport?** I love that I can pull all of the information I need to easily process sales commissions. I also love that their chat support is so fast and easy. **What do you dislike about Ontraport?** I would love if I could export notes with transaction logs rather than just from the contact export module. **What problems is Ontraport solving and how is that benefiting you?** I use Ontraport for tracking my team's sales commissions. **Official Response from Alexandria Loza:** > Thanks for sharing Gina! Glad to hear Ontraport has been useful for your sales team. :) ### 38. Ontraport & why I recommend you using it **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Business Strategist | Mentor | Speaker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Ontraport?** Functionality is pretty amazing, but best of all is the customer support - I use it a lot to check things I'm learning and test things I'm working out in my head - they are patient and helpful, always I've been building web pages & payment pages on my own custom domain in Ontraport as well as all the things you expect from emails automation etc I'm just about to start using the membership & courses options. There's sooo much **What do you dislike about Ontraport?** If you're working it yourself (I am) then there's a lot to learn because it can do so much! The customer support is live and available a lot of hours, 7 days a week. I've operated from Australia and now the UK and the time difference for customer support hasn't been a problem. **What problems is Ontraport solving and how is that benefiting you?** I'm running LinkedIn events using Zoom as the meeting room. LinkedIn event registrations go to Ontraport and Zoom - all communications are run from Ontraport. I'm about to start running Facebook Ads and I'm able to hook up Ontraport to the Facebook custom audience to keep it updated. Payment for one-payments, payment plans and recurring payments can all be run through Ontraport. I'm using my own custom domain and building web pages in Ontraport with a very intuitive and easy-to-use page builder. I'm doing a lot more than I ever believed I could do. When I need help it's there. **Official Response from Alexandria Loza:** > Love it! Can't wait to see what you build with OP Membership Sites. Thanks for sharing such a detailed review! ### 39. Best Support Ever!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Charae T. | Purpose Coach, Author, Speaker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Ontraport?** Ontraport has been amazing since day one! I Iove that it is a one-stop shop for marketing, landing pages, facilitating transactions, and tracking analytics. Their customer support is TOP TIER. Email marketing is not one of my strengths and I often use the live chat feature to ask questions and better understand certain features. Each time I have utilized the live chat, the support agent thoroughly answered my questions and even sent over screen-recorded play-by-play instructions. Royce by far has been the absolute best. He was not only thorough but went above and beyond, responded promptly, and was personable. Ontraport is a great CRM but what sets it apart in my opinion is the customer support. **What do you dislike about Ontraport?** There are some features that you would think would be offered that are not. However, there is a forum where you can submit suggestions, some of which are implemented later on. It's nice to have a voice as a consumer and Ontraport truly want to build a platform that meets my needs. **What problems is Ontraport solving and how is that benefiting you?** It benefits me by offering multiple services needed to effectively run my business, all under one umbrella. It saves me time and money and it's allowed me to be more consistent with my email marketing. **Official Response from Alexandria Loza:** > Wow, thanks for this awesome review, Charae! We're delighted to hear you've had a great experience with our team and the app and we can't wait to see everything you accomplish with Ontraport. ### 40. amazing! very helpful and knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Maisha R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Ontraport?** The customer support. I am not tech savvy at all, and while Ontraport has a serious learning curve, they are there with tech support 100% of the way. No question is too silly or severe. **What do you dislike about Ontraport?** There is nothing that I dislike about Ontraport. **What problems is Ontraport solving and how is that benefiting you?** Ontraport is solving the problem of not being able to display my creativity. Most platforms are very limited in what you can do and I have not run into such a problem with Ontraport. **Official Response from Alexandria Loza:** > Thanks for sharing your experience with us, Maisha. Happy to hear that Ontraport has helped you display your creativity. ### 41. They help me out pretty darn quick which is nice. I am not the best at this - so I appreciate them **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Ontraport?** Customer sercice doesnt make me feel dumb since I am not the best at this **What do you dislike about Ontraport?** Not knowing enough about the product and how to maximize it **What problems is Ontraport solving and how is that benefiting you?** Helping me with my site, emailes, and courses ### 42. Ontraport Far And Above Other Services That Claim To Do It All - It really does it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Mindset Coach For CEOs and Business Owners, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Ontraport?** I like that I have one place to go for CRM, autoresponder, website and funnel building, plus sales pages connecting to my payment processors. there's more that I have yet to explore too! **What do you dislike about Ontraport?** Sales reporting should not include test sales. **Recommendations to others considering Ontraport:** If you are not technical or daunted by the idea of technology, user support goes above and beyond to answer questions and help you be successful. If you've worked with other products that do only one thing or try to do it all but, don't do it well... then know Ontraport does all that I've said and more and they are continually improving! **What problems is Ontraport solving and how is that benefiting you?** I've created several funnels using Ontraport and brought my own personal website online and put up a membership site behind what I had been doing. The ease of using just one tool for all the pieces in one place made my life so much easier. No more doing something here and looking over there to check the results. I used to use one service for an Autoresponder, another build funnels, and a third to port the data back and forth because those services did not talk directly to each other. As a business owner and the tech guy, Ontraport saved me so much time and money. **Official Response from Alexandria Loza:** > Hey Michael! Hearing that you were able to condense your software stack and streamline your business processes with Ontraport is like music to our ears! We appreciate all of your feedback and we are making big moves in the app so keep an eye out! ### 43. Enhance your business with Ontraport **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Ontraport?** I've been using Ontraport for the last four years and the value it's added to our business has been HUGE! From a small database, admittedly in several different manual locations, we've grown to a community of over 17,000 people. We couldn't have done this with our polished automations, systematic nurture sequences plus the several custom objects we've been able to create to run our Education program, Events & Registration processes etc etc. Ontraport Support is a great tool when glitches occur or when we're trying to push the boundaries of our systems and get caught out. Thank you to Landon and the team at Ontraport for forever innovating, taking on our feedback and for helping us to grow our businesses. **What do you dislike about Ontraport?** We run into a couple of glitches from time to time surrounding conditional display blocks, the speed of automations and the new dynamic features. Mostly these things can be overcome with a slightly different setup than first intended, or are on the roadmap for future improvements. **What problems is Ontraport solving and how is that benefiting you?** The best introductions to our business, apart from overall streamlining has definitely been the custom objects. We have an education program and have used the custom objects to build our Courses/Lessons website. We are also an Events company so the introduction of an Events custom object and Registrations custom object has been HUGE for our business, especially now that have pivoted to physical and virtual events. ### 44. Lifesavers, Truly **Rating:** 5.0/5.0 stars **Reviewed by:** Briana F. | Community Manager - Business Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Ontraport?** No matter what you're trying to do, the team will help you build it! And if it's not already something that the system does, they will highly consider adding it as a feature request! **What do you dislike about Ontraport?** It can almost do too much, but that's a good problem to have! **What problems is Ontraport solving and how is that benefiting you?** Keeping everything in one spot: buying products / services, managing our clients, etc **Official Response from Alexandria Loza:** > Glad to hear Ontraport has been useful for your business, Briana. Thanks for the five stars. 😀 ### 45. New user but loved to have used it longer. **Rating:** 2.5/5.0 stars **Reviewed by:** Donna Marie W. | Manager,Medical Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Ontraport?** It is such a useful tool for affiliate marketing.I appreciated the exposure to the tool and realized the value and importance of it to business.I have not tested other competitors in the market **What do you dislike about Ontraport?** It requires a big investment than I can afford to maintain.Just maybe an affordable alternative.Well make a cheaper version would be good. **What problems is Ontraport solving and how is that benefiting you?** Affiliate Marketing customer management and it help me understand my customers better in a smarter way. **Official Response from Alexandria Loza:** > We're happy to hear that Ontraport has helped you with your affiliate marketing and customer management, Donna. Thanks for sharing. ### 46. Ontraport Is Here to Help **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Ontraport?** Ontraport: I've used many CRM programs over my career. Ontraport does some things well. It is well organized, and you have the ability to customize fields to make it even more efficient. One of the things you need to do in a CRM is to find what you are looking for quickly. If you've got 5000 entries, you don't want to spend a lot of time scrolling. The Ontraport search function lets you find what you are looking for immediately. That saves time. The email system provides good metrics to see how changes impact your open and click-through rates. When I first started using Ontraport, I needed some tech support. The people in tech support were fast, friendly, and helpful. That matters. No matter how dumb my question was, they helped me. **What do you dislike about Ontraport?** This could be my lack of user expertise. When creating an email, I would copy another email and then edit. Because of the similarities in email campaigns, that was really helpful. But sometimes, If I deleted a paragraph, my font size and color would change. I always struggled with the icons for font color and background color and often confused them. That could just be me. **What problems is Ontraport solving and how is that benefiting you?** Getting a lot of emails out quickly with good metrics was helpful. Knowing who opted out of each email was also helpful. I could see who opened and who opted out of each email. That is great data. **Official Response from Alexandria Loza:** > We love hearing that you've found success with the app. Thanks for taking out some time to share your experience, Ryan! ### 47. Ontraport is highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Ontraport?** Ontraport is literally everything you can think of. We've taken the things we;ve needed in a CRM, Marketing, Automation, Deal Leads, Blogs, and Multiple Website creation and made it into an overal business platform. We would be paying 832x the amount anywhere else.... eeehhhhh hmmm... forcesales.com. Nevertheless, the team is absolutely amazing and Im well known within their coroporate office because I use the hell out of their live chat :) I look forward to continue to build on their platform, especially as they continue to innovate past everyone else in the field. **What do you dislike about Ontraport?** The dynanmic content can be a bit more user friendly but its still a great solution. **What problems is Ontraport solving and how is that benefiting you?** CRM and beyond **Official Response from Alexandria Loza:** > Thanks for sharing your experience, Ray. We can't wait to see what more you accomplish with the app. 😎 ### 48. Best Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Allison G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Ontraport?** Customer Service and constant new features **What do you dislike about Ontraport?** No direct connection to social platforms messaging **What problems is Ontraport solving and how is that benefiting you?** CRM, payment processing, marketing, onboarding **Official Response from Alexandria Loza:** > Thanks for the five stars and for sharing your feedback Allison. :) ### 49. Quick efficient and straight to the point! Eli provided excellent, clear and quick service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Ontraport?** The face that some is always available to help via chat and the how-to videos dropped are always appreciated! **What do you dislike about Ontraport?** I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process. I love everything else! **What problems is Ontraport solving and how is that benefiting you?** Setting up an email automation **Official Response from Alexandria Loza:** > Happy to hear you've had a great experience with our support team, Jen! ### 50. Powerhouse software, excellent support and community around it. **Rating:** 4.5/5.0 stars **Reviewed by:** Luke T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Ontraport?** The chat support is outstanding. The software itself does so many things well, it's pretty wild. It's helped me start and grow my business, and allowing me to build the infrastructure for scaling. It's amazing ! **What do you dislike about Ontraport?** The automation maps can be confusing at first. There's such a massive blank canvass, it can be challenging to know where to start. I had to look off the site for some creative examples to get some inspiration (3rd party developer/education). **What problems is Ontraport solving and how is that benefiting you?** It's automating my client onboarding for my membership program, the delivery of membership material, and reaching new clients (funnel automation.) **Official Response from Alexandria Loza:** > Glad you've had a great experience with our team, Luke! Thanks for sharing. ## Ontraport Discussions - [Is Ontraport a CRM?](https://www.g2.com/discussions/is-ontraport-a-crm) - 2 comments - [How much does Ontraport cost?](https://www.g2.com/discussions/how-much-does-ontraport-cost) - 2 comments - [Who uses Ontraport?](https://www.g2.com/discussions/who-uses-ontraport) - 2 comments - [What is Ontraport used for?](https://www.g2.com/discussions/what-is-ontraport-used-for) - 1 comment - [View Ontraport pricing details and edition comparison](https://www.g2.com/products/ontraport/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A28%3A08+-0500&secure%5Bsession_id%5D=84800d11-4d68-4dd5-a6be-7be0f7d8e2fe&secure%5Btoken%5D=e0b7bac162cd29baf66e41d794615dbd0669f018d7d9ce9c1c2dffbd05631922&format=llm_user) ## Ontraport Integrations - [Hyros](https://www.g2.com/products/hyros/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) ## Ontraport Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Approval Process - Content Scheduling - Asset Management - Internal Search - Content Repository **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Analytics** - Trends - Performance Tracking - Email Tracking **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Growth** - SEO - Site Analytics - Marketing Tools - E-Commerce - Hosting **Pricing** - Standard Price - Discounts - Optimization **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Support** - Customer Support **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Landing Page Builders** - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Ontraport Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,158 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (623 reviews) - [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) - 4.4/5.0 (938 reviews)